About this provider in Charlotte
Spidexx Pest Control offers world-class solutions for home and commercial pest problems throughout the United States. Each of our locations are staffed by a team of highly-trained and experienced pros that know the unique details of pest problems in the community. We offer a wide range of services, including recurring…
Rating breakdown from customer reviews
4.8
1,039 reviews
Customer reviews for Spidexx Pest Control - Charlotte
Leigh Kaiser
Great service! We have been using Spidexx since we purchased our new home and have not had pest issues inside our home. They don’t just spray around your home’s foundation, they brush the siding for spider webs and check for other nests. Julius was also very respectful while spraying inside the home and was mindful of my pets and their food and water dishes. Definitely recommend!
Provider response
Thank you for your wonderful feedback, Leigh! It's fantastic to hear that you've had such a positive experience since starting with us in April. We're glad that Julius provided respectful service while taking care of your home and pets. Your recommendation means a lot to us!
Carole Sami
I had a good experience with Wilson today. He was very polite,friendly and really attentive.He did a very good job.
Ken Ragsdale
Ryan did a great, thorough job! Very courteous!
Provider response
We greatly appreciate your review, Ken!
Jimmy Williams
Fast and efficient
Provider response
Thank you for the great rating! We appreciate your support and hope you had a positive experience with us.
gwen Salley
Julius is always polite, informative and a pleasure to work with. He spots pest problems early to ensure the problem stops before getting started.
Provider response
Thank you for your wonderful feedback! It's great to hear that Julius made such a positive impression with his polite and informative approach. We appreciate you recognizing his proactive efforts in addressing pest issues. Your satisfaction is important to us!
John
Carly Very nice person. She treated my house like it was hers
Provider response
Thank you for your kind words, John! It’s wonderful to hear that Carly provided such attentive service and treated your home with care. We appreciate your feedback and support!
Robin Perez
Wilson did a fantastic job spraying my home for insects and hornets. He was incredibly friendly and helpful throughout the whole process. Highly recommend his services!
Provider response
Thank you for your wonderful feedback, Robin! It's great to hear that Wilson made your experience so positive with his friendly and helpful approach. We truly appreciate your recommendation and are glad you were satisfied with the service.
Connie Grose
Carley Thank you so much for being kind courteous and efficient. I appreciate your kindness and professionalism.
Provider response
Thank you for your kind words! We're delighted to hear that Julius provided you with such a positive experience. Your appreciation for his professionalism means a lot to us.
J Eppers
Julius always does a fantastic job. I never have to worry about missed spots.
Provider response
Thank you for your feedback! It's wonderful to hear that Wilson provided you with such a positive experience. His friendly demeanor and thorough explanations are exactly what we aim for. Your support means a lot to us!
JOHN GONZALEZ
Very thorough and personable.
Provider response
Thank you for your wonderful feedback, John! It's great to hear that you found our service thorough and personable. We appreciate your support and hope you continue to enjoy your experience with us.
Laura Wheat
Carly was respectful and thorough.
Provider response
Thank you for your kind words! We're pleased to hear that Ricardo provided you with high-quality service. Your feedback means a lot to us!
Deshini Dawood
Friendly, helpful went above and beyond
Provider response
Thank you for your wonderful review, Deshini! We're delighted to hear that our team was friendly and went above and beyond to assist you. Your satisfaction is our top priority, and we appreciate your kind words!
KC Peng
Ricardo from Spidexx is very professional and respectful. Definitely recommend him for your next home pest service!!!
Provider response
Thank you for your kind words! We're pleased to hear that Christopher provided you with professional and respectful service. Your recommendation means a lot to us!
Barbara Rollins
Wilson always does a great job when treating the property for spiders. He's friendly and respectful of our area. I'd recommend him to anyone who asks.
Provider response
Thank you for your kind words, Barbara! It's wonderful to hear that Wilson provided you with friendly and informative service while addressing your pest control needs. We appreciate your willingness to share your experience with your neighbors. Your feedback means a lot to us!
Rebecca Smith
They go all out to provide excellent service.
Provider response
Thank you for the fantastic review, Rebecca! It’s wonderful to hear that you experienced excellent service. We truly appreciate your recognition of our team's dedication.
Patricia Waters
Mr. Wilson addressed our concerns.
Provider response
Thank you for your feedback, Patricia. It's great to hear that Mr. Wilson was able to address your concerns effectively. Your satisfaction means a lot to us!
Gilberto Perez
Very good and professional during his visit
Provider response
Thank you for your kind words, Gilberto! It's wonderful to hear that you had a positive experience with our team. We’re proud to provide professional service and appreciate your feedback.
Kym Furr
It’s a scam. They have young guys patrolling my neighborhood. Come at me and my father in law talking so fast you can’t fully understand him. Bully’s us into signing a paper I’m thinking he said we could cancel at any time. Wrong. They came once I paid 99$ (high) and then every month since is charging another 99 and now a collections fee. Omg I’m sick to my stomach that I was even polite and spoke to that kid when he came up the drive way. I must say he’s good at that part of the job. So sick over this. Hate I ever heard this name
Provider response
Thank you for your feedback, Kym. We are sorry to hear that this wasn't explained well when you were set up. I would love to hear more about your understanding of the service. It looks like our office attempted to reach out several times before we closed the agreement per the terms. I am more than happy to review this with you, but before I can make any changes you will need to contact us by phone. I can be reach directly at 704-741-2797 ext. 0001. Thanks -Katie P
Joey Feranda
Don’t fall for their scam. Door to door guy sells you on a low fee of 45$ to treat multiple times a year. No cancellation fees no contracts. That’s a lie. Tried to cancel multiple times and was told manager was scared to call me back after I left voicemail trying to cancel service. Then they try and send you to collections which is insane since there’s no contracts right. And when you finally do get them on the phone there is a 229$ cancellation fee. One lie after another. One big scam
Provider response
Joey, thank you for sharing your feedback. We understand the nature of a door to home service set up, which is why we try to be transparent when setting up all our services. We take the extra measure to include a video verification for all new customers, which outlines the terms of conditions. I'm sorry if there was any confusion on how that was explained to you initially. <br><br>I show that we waived your early termination fee of $229. If there is anything else you would like to discuss on your account, you can reach us at 844-636-2025.
Kenna B
I don't know where you guys fell off, but you did. When we first joined, it was a monthly service paid for, and it seemed to be taking care of our pests, but then we had a sudden mice problem, and the technician said it was from using the pesticides. Then we kept getting mice, then cockroaches, ticks, fleas, while being charged monthly for our monthly service, only to find out you guys stopped showing up at all. You charged extra for the mice service, but they came back again and again, despite following the instructions. We had mosquitoes, and that was an extra charge, but what's the point if you don't hold yourselves to your word?
Provider response
Thank you for sharing your experience with us, Kenna. It's disappointing to hear that our service has not met your expectations, and we sincerely apologize for the issues you've encountered. We understand how frustrating it must be to deal with persistent pests despite following our guidance. Your feedback is invaluable, and we will use it to improve our services. I cannot locate your account based on the review, but would love the opportunity to turn this around for you and resolve your pest concerns. You can reach me at 844-636-2025. Thanks!
Hubble G
My experience with this company was disturbing, to say the least, and entirely based on the behavior of one of their door-to-door salespeople. Despite a clearly posted No Soliciting sign, he ignored it, acted rude and pushy, and refused to leave my property when asked. He lied about my neighbors being customers and even tried to show me “personal client information” on his phone as proof—an alarming breach of privacy. He insisted I open my door to show me his phone and when I began to close it after asking many times for him to leave he became visibly hostile. If this is the kind of person they choose to represent their company, I can’t imagine how they treat actual customers once you’re locked into a contract. Disrespectful, invasive, and completely unprofessional. Steer clear. Attached is the solicitor. Again this is a review of who the company hires and sends out to represent them. No service was done.
Provider response
Thank you for sharing your experience. We are genuinely sorry to hear about the behavior you encountered from one of our representatives. It’s concerning to know that your visit was uncomfortable and unprofessional, as we strive for respectful interactions. Your feedback is invaluable, and we will address this matter internally to ensure it doesn’t happen again. We appreciate you bringing this to our attention. If you would like to provide us with further information or be added to our do not knock list, you can reach us directly at 844-636-2025.
Valerie Pinnock
Expressed my disinterest multiple times and they still tried to tell me I was on their schedule for service. After I refused to give him my contact details he said he would check back after I finished cooking dinner. No means no. Pushy team, disrespectful and inconsiderate, will never recommend their services.
Provider response
Thank you for sharing your experience, Valerie. We're sorry to hear that our team's approach felt pushy and disrespectful. Your feedback is important, and we take it seriously as we aim to respect our customers' preferences. We appreciate you bringing this to our attention and have passed this feedback to the sales manager.
Steve Hayden
Twice in a month a member of your door to door sales team have ignored the multiple posted signs on my property stating no solicitation or sales and rang my doorbell followed by loud knocking. In speaking with neighbors they said their signs were ignored as well. Your workers either do not know how to read or are just plain rude. Your company needs to do better.
Provider response
Thank you for your feedback, Steve. We're sorry to hear about your experience with our door-to-door sales team and the disruption it caused. We take your concerns seriously and will address this internally to ensure our team respects property signs and communicates appropriately. You can be added to our do not knock list. Contact us at 704.741.2797 to speak with an account manager. Thanks!
Renee L
One of your young canvassing salesmen came to my house today and tried to open my door. I have a mirrored tinted glass storm door that he tried to open! Thankfully, I had it locked otherwise he’d been inside my home! He had already looked in the direction of my ring camera and no solicitation signs. First, I have a window sticker saying no solicitation with all the types of solicitation I don’t need. Second, I have a ring camera with an additional no solicitation sticker clearly next to the button. When he couldn’t open the door, he knocked on the door as well as pushed the ring doorbell which gave an automatic response with opportunity to leave a message. He stood there drinking his soda holding a laminated price list without a response. He stayed standing there so I asked could I help him and hello several times. He continued to stand there sipping his drink without a response. He eventually walked away when I didn’t come to the door. I have this whole scenario on my recorded ring camera. Apparently this company allows blatant disregard to a homeowner’s wishes for no solicitation. Based on this interaction alone I wouldn’t give this company my business. If this is how you train your people to treat potential customers, I don’t recommend anyone giving you their business. I can just imagine what the pushy sales tactics would’ve been if I had stepped outside. SPIDE XX, do better!! Update: 20 hours later the same guy is back today doing the same!
Provider response
Renee, We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention.<br><br>We take concerns like yours seriously and want to sincerely apologize for the frustration and discomfort this situation caused. Your request for no solicitation should absolutely have been respected, and we understand how unsettling it must have felt to see that behavior at your home.<br><br>Please know that your feedback has been escalated directly to our Sales Manager so this can be addressed with the individual involved. While we don’t believe there was any ill intent, it’s clear that this interaction did not reflect the standards we hold for our team — and we are taking steps to ensure it doesn’t happen again.<br><br>We value your voice and thank you again for taking the time to share your experience.<br><br>— The Spidexx Team
Jimena Moreno
I was considering contracting Bold Servicing for my pest control needs, but after the absolutely horrible and horrifying interactions I had with one of their so called “service technicians” I will never give them my business. On 10/21/2024 one of their service technicians came to my neighborhood to service my next door neighbor and proceeded to park his van in front of my driveway, which is also a no parking area, preventing me from safely leaving my own driveway. As soon as he parked I politely asked him if he could please move his van because he was blocking my ability to leave my driveway, his only response with an attitude was “Why”? I proceeded to explain to him for the second time how his van was blocking my ability to leave my driveway, and his only response was “No, you can get out”. At this time I asked him for the third time to please move his van or I was going to be forced to have to call his company and report him, he then responded by saying “Call them, I don’t care” and proceeded to walk to my next door neighbor’s house and refused to move his van. As soon as my next door neighbor opened the door I asked him to please ask the technician to move his van since he refuses to listen to me and I cannot leave my driveway, my neighbor told him to please move his van at which point the service technician conceded, but only because he knew my neighbor was not going to allow him to service his house until he stopped blocking my driveway. So it took a man to ask him to move his van before he even considered moving it which I find highly disturbing. On his way to move the van, which he was highly disgruntled about, he told me to get in my house, and I told him that it is disgraceful that he is trying to do business in our neighborhood and treat potential clients like that and that I was not going to just retrieve to my house because he told me to, mind you I was standing in my doorway and nowhere near him. All of this was caught on my ring camera so I proceeded to call his corporate office to submit a complaint. When I called their corporate office the lady that I spoke to apologized for his behavior and told me she was going to speak to his Supervisor because what he did and how he acted was completely uncalled for and unprofessional. I offered to share with the company all of the videos I have from my ring camera capturing the whole incident as proof that this man does not need to be servicing anyone, and to also prove that I was not making any of this up, and she just stated that his supervisor would contact me. Here we are over a month later and not once have I ever heard from the company nor the supervisor. This just comes to show that they have service technicians who are completely disgruntled, have absolutely zero respect for women, and they absolutely do not care. Please do yourself a favor and DO NOT DO BUSINESS WITH THIS COMPANY!!! They do no care about their customers, nor how they inconvenience other neighbors when servicing their customers.
Provider response
Jimena, I appreciate you sharing your experience, even though it was frustrating. I'm sorry to hear about the interaction you had with our service technician. This is certainly not the standard we aim for, and I will be addressing your feedback with our team to ensure better communication and professionalism in the future. Please call our office at (704) 741-2797 to get in contact with one of our managers, thank you.
Shaheed Mujaahid
Even though Julius services were exceptional I'm not willing to sign up for a 12 month contract with Bold Services when initially approached by the sales person Ja'Rule I was mowing my lawn and it wasn't initially explained to me that they are seeking contractual people who may want or need their services. But after my yard was treated within 72 hours or less I was getting attacked by mosquitoes. I've had my yard gassed for mosquitoes by other companies and their products last up to 3 to 4 weeks. Don't feed into the Google reviews for Bold Services, because the only 5 star rating should be Julius and his attempts to apply something that's not really good and barely works! See their (Bold Services) reviews after they've tricked people into something that's no really a good product
Provider response
Hi Shaheed, thank you for providing your feedback! We're sorry to hear about your experience, we definitely want to ensure this gets corrected. Please call our office at (704) 741-2797 and ask for an account manager. Thank you and hope to hear from you soon!
skyjames k
Had a persistent door salesman come and keep pushing to sign up with them, cause that's what everyone likes door to door salesman bothering them right before they have to go to work. He wouldn't take no for an answer and at the time I was considering it because I needed a pest control. End up signing up. 3 days later find out its a 12 month contract and I have to pay almost 300 to terminate the contract. So I just kept it. Well recently I just found out they changed the scheduling which was suppose to be a spray to come out month to month for twelve months. My schedule now is set to every 3 months which means I'm getting half the service. They pretty much just scammed me. Probably did that to people around my area. I will be contacting better business bureau. Just to be clear BOLD. No one should have to be asked if there are any questions when a big mouth is talking his head off and decides to leave important information out! Knowing you are distracting a person who is in a hurry to get to his job!
Provider response
Hi Skyjames, we're sorry to hear about your experience so far with us. With our services, once signed up we send an email outlining the service, with the months you will be getting serviced on, pricing, and additional details underneath. We also offer unlimited service in cases that you notice pest activity arise, you can call us at any time in between your seasonal services. Unfortunately I was unable to locate your account with your name, please call us at (704) 741-2797 and ask for an account manager as we would love to have the chance to speak more about this experience with you. Thank you and hope to hear from your soon!
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