Aruza Pest Control
Verified3930 Perimeter W Dr #300, Charlotte, NC 28214
Open 6 days/week
About Aruza Pest Control
When you choose Aruza, you're investing in comprehensive, trust-worthy pest control services. We tackle all types of pests, from common infestations to termites, mosquitos, and rodents. Understanding that each home and pest problem is unique, our specialists are trained to identify and address the core of each issue. Following a meticulous inspection, we devise a tailored treatment plan, targeting pests precisely where they lurk, inside and out, all year round. We also provide an array of crawl space remediation solutions. Committed to your satisfaction, we won't rest until you feel that your home is protected from pests, granting you peace of mind. Trust Aruza for reliable, safe, and effective pest control.
Rating Breakdown
4.8
★★★★★5,917 reviews
Customer Reviews (30)
Response from Aruza Pest Control
Awesome sauce, Brad! 🤩 Your 5-star review made our day! ☀️ Aruza Pest Control is grateful for customers like you! 🙏
I’m very pleased with the service I received today for the initial visit to treat my home.
Response from Aruza Pest Control
Thank you Teri for taking the time to post this 5 star review and for choosing Aruza to handle all of your pest control needs!
Sheena @Aruza recently did our quarterly service and she was amazing. She was very knowledgeable, thorough, and incredibly helpful. By far our favorite tech!!!
Response from Aruza Pest Control
Lisandra!!!<br><br>Thank you so much for taking the time to leave us your 5 star experience!<br><br> Let us know if there is anything we can help with (980) 729-8788 and thanks for choosing Aruza Pest Control .
We have been using Aruza for Years. I highly recommend. Jermaine is the Best!
Response from Aruza Pest Control
Heya, A&m! Thank you so much for the positive review! We really do take pride in our services! <br><br>Let us know if we can help with anything by calling us at (980) 729-8788 . 💙
Been using this service for over 6 months. Quint Barringer is our primary technician. He's always very professional, communicates well and understands our needs. Appreciate his efforts and hope the company keeps him happy.
Response from Aruza Pest Control
<br>Thank you for the great feedback, Loc!<br><br>We appreciate you trusting us with your home to take care of all your pest control needs. Please feel free to reach out to us whenever needed. (980) 729-8788 <br><br>Thanks for choosing Aruza Pest Control. ✨
Sheena @aruza did a great job and offered many suggestions. I appreciate her looking after my home. Mary@aruza, customer service agent, also was very helpful and pleasant when I called regarding my account while Sheena was here. Top notch!
Response from Aruza Pest Control
Richard! Thank you so much! <br><br>We are happy when you are happy! Let us know if we can help with anything! <br><br>Thanks for choosing Aruza Pest Control. :]
Just wanted to recommend this company. They are committed to EXCELLENCE and INTEGRITY. I had a brief interaction with them and the entire Executive team is committed to value, integrity, and most importantly, their customers. Aruza is one of the fastest growing pest control companies in the U.S. Great company if you’re looking for honest and reputable service!
Response from Aruza Pest Control
Angela! Thank you for your 5-star review! We love taking care of your home! <br><br>Let us know if we can help with anything! 🏡 (980) 729-8788
Sheena @ Aruza she was great. Very informative. Her work was immediately noticed.thanks so much for helping us out today
Response from Aruza Pest Control
Thank you so much, Candice! We appreciate you taking a minute to leave us a review!<br><br> If you ever have additional needs, don't hesitate to reach out to us at (980) 729-8788 ! 🫶
Very professional and always show up on the schedule time.
Response from Aruza Pest Control
Ayyyy, Vickie! Thanks for taking the time to share your positive experience. We truly appreciate it! 🫶<br><br>Let us know if we can help out further. (980) 729-8788
Have always had great service from this company and employees! They do excellent work!
Response from Aruza Pest Control
Thank you so much for taking the time to write us a review Rhonda, ! <br><br>We are truly honored to be able to serve you for all of your pest control needs. <br><br>Don't hesitate to let us know if we can help out further. (980) 729-8788
They always do a great and complete job. Quentin who has completed our service several times is always professional, proficient, kind and polite!
Response from Aruza Pest Control
Jane!!!<br><br>Thank you so much for taking the time to leave us your 5 star experience!<br><br> Let us know if there is anything we can help with (980) 729-8788 and thanks for choosing Aruza Pest Control .
Sheena at Aruza does a great job servicing my home and doing what needs to be done.
Response from Aruza Pest Control
Heya, Johnnie! Thank you so much for the positive review! We really do take pride in our services! <br><br>Let us know if we can help with anything by calling us at (980) 729-8788 . 💙
Quint Barringer has been great! Always letting me know when he's coming and when he's finished. Excellent service. Highly recommend.
Response from Aruza Pest Control
<br>Thank you for the great feedback, Brittany!<br><br>We appreciate you trusting us with your home to take care of all your pest control needs. Please feel free to reach out to us whenever needed. (980) 729-8788 <br><br>Thanks for choosing Aruza Pest Control. ✨
Quint is the best, he is on time and makes sure to check every part of my older home. He is awesome.
Response from Aruza Pest Control
Jameca, thank you so much for your kind review! <br>We love keeping your home as pest free as possible! <br><br>Let us know if we can help with anything! 🥳
Sheena@Aruza was wonderful,friendly,and gave a great service.5 stars 🌟 🌟🌟🌟🌟
Response from Aruza Pest Control
Donnovan! Thank you so much! <br><br>We are happy when you are happy! Let us know if we can help with anything! <br><br>Thanks for choosing Aruza Pest Control. :]
Sheena did our mosquito spray today. We have a large very dense vegetation. She took the time to spray all areas. She was very cautious with all of my flowers. Very respectful and sweet.
Response from Aruza Pest Control
Wow, Jenn! We are so happy to hear about your positive experience! <br><br>Thank you for letting us help keep the critters under control. We really do take pride in our services! Let us know if we can help with anything! :D<br><br>
Sheena arrived on time and greeted me with a smile and was very cheerful. I asked her to spray inside three storage areas and under my house. She agreed and went about her job. Did a fine job of knocking down any spiderwebs and spraying all areas. She seemed to enjoy her work. Hope she comes back next time.
Response from Aruza Pest Control
Vern! Thank you for your 5-star review! We love taking care of your home! <br><br>Let us know if we can help with anything! 🏡 (980) 729-8788
Sheena with Aruza did an immaculate job.
Response from Aruza Pest Control
Thank you so much, Ethan! We appreciate you taking a minute to leave us a review!<br><br> If you ever have additional needs, don't hesitate to reach out to us at (980) 729-8788 ! 🫶
Sheena with Aruza serviced my house today she did amazing. But all the rough spots I told her I was seeing spiders at. Such a sweet and professional lady. Aruza always does fantastic work around our home and yard.
Response from Aruza Pest Control
Thank you so much for taking the time to write us a review Tramayne, ! <br><br>We are truly honored to be able to serve you for all of your pest control needs. <br><br>Don't hesitate to let us know if we can help out further. (980) 729-8788
The expectation was not done correctly cause I had still had a lot of problem with wolf spider stank bugs water bug carb webs and fleas. Every time I let them know it wasn’t done correctly they will tell me they will send else back out. But was demanding for the payment so why should you have to pay for service and the service was not correct and you let them know that you wasn’t going to pay and to cancel the service they will go back into your account and get the money. So don’t let them be your service trust me find someone else
Response from Aruza Pest Control
Hey Lakeisha, I'm sorry to hear about your frustrations with our service. Part of what we offer is a satisfaction guarantee so if something isn't going well, we'd like to know. Please give us a call at 980-729-8788 so we can look into this for you.
My pest control technician asked me to leave him a 5 star review because it would get him $10 even though he did a terrible job! The reviews based on what that technician told me is for your 1st visit and they go above and beyond for your 1st visit. Technicians will make it look like an amazing job well done for their $10 provided by the their company for a 5 star review. Every visit since has been a disaster and I’ve got more bugs in my home before signing up with Aruza. These reviews are inflated and don’t reflect the service! BEWARE to anyone who signs up with this company! They will give you a great 1st visit and after that they will show their true colors! On top of that the contract provided was false according to my salesman who knocked on my door. They will trap you in a contract and make you believe you’re getting a discount and when you see how terrible their technicians are they will charge you a $250 cancellation fee. This was not explained to me upon signing up. This is by far the shadiest and slimy company I’ve ever signed up with for pest control. Don’t say I didn’t warn you! Go anywhere else but this company! I promise you that you’ll be thankful for my review!
If you want a “technician” to come over sit in his truck for 15 minutes, claim they did the service and leave, look no further! I’ve called to try to cancel my account and they hang up.
DO NOT get sucked in to this company. Salesman came to my door 3 times in one day and kept telling us why we needed it. Of course we fell for his BS and lies. After the first service the bugs were terrible. We never had any problems until they came and sprayed. We decided to cancel. They made us pay $230 to cancel this “subscription”. They also charged us for the next months service that we didn’t even want because we were canceling it. When we first started using them we was told our card would not be charged until the servicemen showed up on site (there’s lie number 1!), we was also told we could cancel anytime for free (lie number 2!), and we were told they would perform everything inside and out each month but actually they only spray for bugs quarterly and mosquitos monthly (lie number 3!). We paid the $230 to cancel. But they will not give us a refund on the next months service that they wasn’t even post to charge until they arrived on site. This place is a SCAM DO NOT FALL FOR THEM. Look on better business bureau of all the terrible reviews of the same situation I am in now!
Response from Aruza Pest Control
We're sorry you had that experience. As part of our new customer process we always ensure to complete a "Welcome Call" covering agreement details including terms and conditions including early cancellation process. After reviewing your account, we were able to confirm that process was completed prior to your initial service being rendered. We were also able to review the account to see that after speaking to management, we were able to refund your next month's service charge, but the initial discount payment ($230) was still applied. This was in line with the agreement terms. If we can help with any further issues or concerns please let us know!
There are some things a new customer should know. WARNING: 150.00 CANCELLATION FEE. SERVICE IS PERIMETER ONLY AND IS ONLY QUARTERLY, but you will be CHARGED MONTHLY. ALL OTHER SERVICES COST EXTRA. THE SALESMEN ARE CROOKS ON SEGWAYS. We were told the service was monthly (it's quarterly) and that the exterminator would come inside and spray (he doesn't). Also, they spray only the perimeter of the house and NOT YOUR YARD. you can pay more for mosquito spray, and probably more for other little perks. When you cancel a cell phone plan there's a cancellation fee because they give you equipment you must pay back. This company charges 150.00 FOR CANCELLATION for no reason at all? All that said, the spray they use seems to work. We've seen a reduction in creatures around the house. This does not excuse the preposterous contract or policies and practices.
Response from Aruza Pest Control
We’re truly sorry for any confusion you may have experienced. To help avoid this, every new customer goes through a detailed welcome call where we carefully review each part of the agreement and answer any questions. We don’t schedule services until all details are fully understood and agreed upon. If you’d like, please reach out to us directly — we’d be happy to go over your account personally and make sure everything is clear and taken care of.
High pressure sales and the salesman said if we didn't like the service we could cancel. I advise everyone to stay away from the company can't tell any difference with the problems we have i don't know if they even show up. The chemicals they use must be watered down or they don't show up I don't know.The salesman said we could cancel now they say it will cost 150 dollars. It is a rip off please be aware of them.
Response from Aruza Pest Control
We hate to hear about your experience. If you are having a pest issue we always back up our services with unlimited call backs in between as needed. Those are at no extra cost and something we can provide for you so that your pest problems are taken care of. Give us a call back at our office number 980-729-8788 so we can get that scheduled for you!
Terrible company. Very hard to get a hold of anyone at the company. Customer service in general is lacking steeply. Anytime I’ve had an issue (more often than o should have), it's been difficult to get resolve. Unless you want to purchase more, then they'll call you right away and not stop calling you. Services in general don't work very well. Technicians often don't show up and don't even tell you they didn't show up. Until they reschedule randomly without notice. Overall, incredibly unorganized, unethical, bad company, a hundred percent do not recommend.
Response from Aruza Pest Control
We're sorry you had that experience, and would love to hear exactly what went wrong. Please call us back at 980-729-8788 so we can look into this for you.
Not happy at all. All they did was chase away the spiders just to have them return in 2 to 3 weeks. They told me to just keep calling them but I shouldn't have to see how they obviously need to treat the property more frequently. Half the time I was scheduled for service i came home from work to find nothing done and to top it all off I was offered a the service for half price but was but was double charged and didn't release it until I called to cancel my service at the end of my 1 year contract. I was told to email copies of my bank statements and they would look in to it and call the next day but they didn't call and then still billed for the month a week later which they still didn't show up for the service 😕 so I called again and spoke to someone else and again they said they'd look in to the over charge and that I should call back the next day but no answer ☹ so I paid double and still had pest ( manly spiders) half the time. I regret it. They got me for $420 plus over charge within the last year plus $45 for July after I canceled my service and after 2 calls I still haven't been refunded for that either. I won't be calling them again excepting them to make it right, I will call my bank and dispute the over charge though they can only go back 6 mounts 😕 Thanks a lot Aruza. FYI when they say they don't service during the winter don't think that means they don't still charge you those months.
Response from Aruza Pest Control
Jason!!!<br><br>Thank you so much for taking the time to leave us your 5 star experience!<br><br> Let us know if there is anything we can help with (980) 729-8788 and thanks for choosing Aruza Pest Control .
I used this company for over a year at first it was good but they kept switching the pest control employee and one guy did amazing but the others really just rushed to get the job done.. I would request follow ups and nothing, but every month payments was taken out of my account!! Also I called customer service rude (guy answered) I was telling what was going on he was cutting me off !! Never again I will Use or recommend this company!!
Absolutely terrible service. Paid for our initial visit and was promised a 2 week follow up. The ant problem went away for about 3 days and it’s been months since the first initial visit. Tech continuously kept rescheduling our follow up appointment. Called multiple times for management to call us so we could initialize a refund. Was told we signed an agreement and my response to them was that we absolutely signed an agreement and we have upheld our end of said agreement and that they are responsible for upholding their end of it as well which they have not. Escalated multiple times and still haven’t received a call like promised. Wouldn’t recommend to anyone. All you’ll get is a headache and false promises.
Contact Information
Phone
+1980-449-6161Address
3930 Perimeter W Dr #300, Charlotte, NC 28214
Website
www.aruzapest.comHours
Services
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