ProForce Pest Control - Charlotte

Derek L was great! Showed up on time, did a great job and communicated everything I needed to know.

John Adams, our tech today, did a great job for us. We couldn't be more satisfied.

Jordan was helpful,knowledgeable and I appreciated the support he gave.

Tech was very kind,knowledgeable and helpful.

John Adams was very friendly and professional. I recommend his service 100%!

Derrick is a professional pest control technician doing a great job 👏

Daniel the tech has great customer service! ProForce is awesome! They do a great job! We are very satisfied with their services!

Jordan took the time to hear out my concerns and put my mind at ease. Highly recommend!

This place is absolutely a scam. I have been in a contract with them for around 9 months and I have had consistent issues. Out of the 9 months I have been paying for the service 2 of them have not been serviced even when it says very clearly on the customer portal there is supposed to be a visit that month! After reaching out to the sales representative (Alex) who has been evasive and out right deceitful, he claimed he would have HQ call me; spoiler alert he didn’t even bother. It was only by speaking directly to one of the techs that I managed to get a manager to call me to give me 1 bill credit for one of the two months they missed. I am trying to terminate the remainder of the contract without paying the fee as by missing their agreed upon services, they have breached the agreement. Will update the review once I have heard back.

Jeremiah was knowledgeable, pleasant, and went above and beyond.

Angel my tech, was super friendly and did an amazing job. He was very helpful in answering all my questions. Alanna in customer service was very personable and was able to fix a billing issue I had very quickly. Both of your employees were very nice to work with and did an amazing job. Very happy with my service and experience. Thank you so much Angel and Alanna.

John came out late afternoon on a Friday to perform a retreat for ants that had made their way inside. He was very polite and retreated outside and inside along the wall they were coming in.

Recommended!! If you’re in the Fort Lauderdale area, you won’t be disappointed. A great Team willing to get the job done Right !!

By far the worst pest control business I ever worked with. after 8 months of service and with my multiple complaints, I still have roaches in the house. Also very dishonest salesperson. I was told that they will treat inside and outside of the house and I can terminate anytime. later they told me I only have a outside contract with individual request for inside treatment. and that yes I can cancel but there is a 250 cancellation charge. I'm 70 years old and this is the first time I’m charged a cancellation charge for pest treatment specially when they do not have proper personnel to do the required work. read the contract carefully. Do not trust any verbal commitment from proforce employees.

Derrick was great! Very efficient!

Amazing company! Johnathan delivered amazing personal service! Thank you so much for all you do!

Derrick was great. Above and beyond customer service. Happily addressed all concerns and did a great job.

I gave this place a 1 star review before and for some reason I changed it to 4 stars after one good service. Oh how gullible I was. This place is horrible. You pay monthly for them to come every 3 months if they make it to your home that is, I've been with them for 7 months the first time they came they did a terrible job they were there 5 minutes and it took an act of congress to get them back before my next scheduled service to actually spray my home inside and out like I wanted. Now that my scheduled service has arrived I get messages telling me to rate a technician that never arrived to my house, I call the number listed and the lady ask me to verify my address and once confirming she literally ask me ( you have a flag in front of your house? What color is your house? ) like you guys have my address you've been there what kind of business are you running. I have multiple cameras i live in a HOA there are no flags the dude never came. She gets all snappy like it's my fault they went to the wrong house and tells me someone will contact me. This place really really blows. I should of canceled after my 1st sorry service like my gut told me to. I dealt with horrible customer service etc after the 1st one and knew it couldn't be much better despite what must be fake reviews because I have only had problems. I can not wait until I am done with these people. I am a 1st time home buyer and these people taught me a lesson early.

You can no longer reach the local staff we trusted; every call now routes to a corporate employee. One person in particular, Michael, has been consistently rude and extremely pushy. At one point, I called with a question about our mosquito package because it didn’t seem to be working, and he actually asked to speak privately to the technician who was standing in my home—on my phone—while I stood right there. The whole exchange was inappropriate and uncomfortable, and even the technician thought it was strange. After that visit, we never saw our usual, knowledgeable tech again and were assigned someone new without explanation. When I called later to cancel or adjust our services, I finally reached a local woman who was kind, helpful, and offered us a great deal to stay—even lowering our monthly bill. I told her I’d talk to my husband and call back. But when I did, I got Michael again. After going in circles, I was told that the deal I was previously offered could no longer be honored. I ultimately decided to cancel, and the response I got was a curt: “Okay, you’ll get an email,” followed by a hang-up. This used to be a great company with great service, but the corporate takeover has completely changed that. The customer service is now dismissive, sales-driven, and frustrating. Save yourself the headache and find a company that actually values its customers.

The salesperson failed to mention that there is a 12 month agreement with $240 cancellation fee. When I called I was offered a reduced rate and shortened term of three months but no option to discontinue immediately, so I guess I am trapped into paying for three months. This is a predatory and unethical business practice.

IT’S A SCAM!! I regret signing up with them. I got talked into it by a door-to-door salesman and it was a mistake. They charge you every month, regardless of if they provide a service or not. You can’t cancel the membership without paying $200 dollars. And every time I ask them to come out and service my home, they can’t schedule me in. For the past 2 months I have paid for service, but no one has come out to my home. At this point, I’m paying them every month for absolutely nothing…plus, the one time they did pest control on my yard, it DID NOT work. I couldn’t tell any difference. And to top it all off, trying to get an appointment is not easy. You have to call and the wait time is always long, just for them to tell you that “they aren’t sure when they can schedule you in so they will have to call you back within 2 days”, then they never call you back. I reached out to my actual salesman who helped me get something scheduled on the book..but they canceled the appointment on the day of…long story short. I’ve had an awful experience and I wish it didn’t cost $200 for me to cancel.

Had a wonderful salesman over the phone. He was very detailed about their service and very professional. He had me a service scheduled for the next day at 10. Time came and no service man came. Called the company for them to tell me my scheduled time was at 3 and there must have been a misunderstanding or sysytem error, my time was for 3pm. That time came around and again no one showed up. Called customer service back for them to tell me there was again another system error. Now my time was for 6pm. Technician finally reached out after speaking with them that I was set for an anytime appt. Why would I call back with specific times if I scheduled for an anytime service. There was no supervisor I could speak with so I decided to wait. After waiting I decided I couldnt trust this company. I didnt want to be stuck in a 1 year contract with automatic payment and receive this kind of service. I DO NOT recommend this company!!!

I signed on with William to remove the wasp nest around my house. I informed William that I needed service only for a month because I was moving out of state. He told me over the phone since you will be moving out of state and we don't service in that area you can cancel and will not be charged or penalized. So after my first service, I called to cancel. No one would let me cancel. They told me they have a department that has to do it and they will call me to do so. Two days go by and no call so I call them. At this point, I'm frustrated because everyone is giving me the run around. I finally got on the phone with the department that is in charge of cancellations but he tells me I got a deal and if I cancel I have to pay a fee since I signed a contract. I informed him, I know I signed a contract but as I was signing it William verbally told me on the phone Usually you would be charged a fee but since you are moving out of state you won't be. I informed them of that but they kept saying I can email the contract you signed so I'm like can you call William or talk to him he told me I could cancel and won't be charged. Now they are trying to put $150 on my credit and send it to collection in 30 days if I don't pay their fee super frustrating and because William wanted to make a sale off me he lied and did not put notes on my account like he informed me he would and im going back and forth with this company for two weeks. I have requested the audio of our phone conversation so I can call my bank and the Better Business Bureau to file and report fraud. DO NOT SIGN UP WITH THEM! ON TOP OF ALL THIS THEIR TECH WHO CAME OUT THE FIRST TIME DID NOT TREAT THE WASP NEST SO I HAD TO CALL AGAIN TO GET IT TREATED AND GET THE WASP NEST THEY MISSED. THEY ARE SNEAKY AND WILL TRICK YOU INTO A CONTRACT!!! Service was half done. Because of this, I will never sign up with a pest control company again. You have been warned!!!!! PHOTOS ARE FROM THE WASP NEST THEY MISSED THE FIRST TIME.

Sales rep for this company rang my doorbell at like 7:30 pm. on Wednesday, July 23rd. I told him that I just had my home serviced a week ago by Bulwark Pest Control and I have been using for the last 3 years without any issues. He asked me how much I was paying and I tried to give him a rough estimate. He told me that if I gave him a chance he would give a the rate of $65.00 and would include mosquito treatment. Anyway, I figured I would give it a shot. I was tired, it was hot and I just said lets do it. He sets up an appointment for Saturday. Come Saturday I see a Proforce vehicle parked in my neighbors driveway. About 10 minutes later my doorbell rings and the tech is at my door. He asks me my name and my address. Apparently he had the wrong address. The tech asks me what I need him to do. I figured he should have known but I proceeded to tell him that my home had just been serviced about a week to ten days ago and I really didn't need him to service my home. He asked me if I want to cancel. I said that I did want to cancel. He then shows me that I had signed up for a 12 month agreement. Honestly, I am just annoyed at that point. He tells me he would go ahead and cancel and leaves. So today I get a text that in order to cancel I need to call and speak to VIP Client services. I call and speak to a representative and explain the situation and she then tells me that she will go ahead and process the cancellation. I ask her if I will get confirmation of the cancellation and I she said I would get an email. Well, no email. I call back and the representative tells me that my account is still open. I hang up and proceed to do some research about Proforce Pest Control and learned that many people had complaints about similar occurrences. My credit card was charged by Proforce. I immediately disputed the charge and requested a new card. I should have known better. DON'T USE PROFORCE PEST CONTROL. STAY AS FAR AWAY AS POSSIBLE!! I can recommend Bulwark Exterminating. They are based in Matthews, NC. They have done a good job for me.

I had a young man knock on my door & convince my husband under false pretenses to buy the package. Only to realize they had no intentions of taking care of my pest needs. After several attempts of being dismissed. Finally got another service date only to have to go out of town due to a death. I called & rescheduled it only to wake up this morning before a funeral to find they had charged my account for services I haven’t received. Just an fyi palm coast has laws against someone knocking on the door to sell services also what kind of company does this. I chose to give them the benefit of doubt only to be dismissed time & time again!

The salesperson provided me with incorrect information and I never signed or initialed an agreement. I had to call within the week of signing up because I never received a receipt for the service (Luckily I had taken a picture of the truck for contact information). All of my information was incorrect on the agreement to include spelling of my name and email address. I was informed that it only takes 10 days for the service to become effective however that was not true. Within 30 days, I called to cancel and was hit with a cancellation fee which I knew nothing of because the sales guy never informed me of a fee. I have yet to speak with a manager as promised, yet they have steadily deducted debits out of my account for the cancellation fee. I would not recommend them as it seems their salesperson is willing to do and/or say anything just to meet their quota.

Had one of their salesman visit our neighborhood today. Very unprofessional gets through his sales pitch and a told him politely that we don't need pest control. That when he turn got mad that I made him go through his presentation. Told me that I wasted his time i should have just cut him off. I told him not to come back to my property. That's when he start with the words. I'll leave it at that. BTW don't wear slides