About this provider in Charlotte
Killo Exterminating Co Inc is a family-owned and operated pest control company that has been serving the Charlotte, NC area for over 80 years. We offer a wide range of services to control and eliminate pests, including termites, ants, cockroaches, spiders, rodents, and more. Their team of experienced and certified…
Rating breakdown from customer reviews
4.9
240 reviews
Customer reviews for Killo Exterminating Co Inc
Dayle James
James was great! Answered all of my questions and did a great job helping with the ants. Highly recommend!
Provider response
Thank you for sharing your positive experience and for recommending our services. It's wonderful to hear that James was able to address your questions and assist with the ant problem. Your feedback is truly appreciated.
McIntyre
James is thorough and conscientious. He has conducted our inspection several times. We have the utmost confidence in James.
Provider response
Thank you for sharing your kind words about James and your continued confidence in his work. It’s wonderful to know that you value his thoroughness and conscientious approach during your inspections. Your feedback means a lot to our team.
Nina Wynn
James called prior to arrival. He was friendly, professional and helpful in understanding the process for the treatment applied.
Provider response
Thank you, Nina, for sharing your positive experience with James. It's wonderful to hear that his professionalism and clear communication made the process easy to understand. Your feedback is greatly appreciated.
Sandra Darst
James Landess was very professional and took time to explain what he did and areas treated. Fortunately, per James every area looked good without signs of penetration. Killo has taken care of our home since we moved from the Midwest!
Provider response
Thank you so much for sharing your experience and for your kind words about James and the service received. It’s wonderful to hear that you feel well-informed and reassured about your home’s protection. We truly appreciate your continued trust since your move and are grateful for the opportunity to serve you.
Keith WALES SR
James was very professional and nice. I would recommend KILLO for any termite related needs. I have used them for years
Provider response
Thank you for sharing your positive experience and for being a loyal customer over the years. It’s wonderful to hear that James provided professional and friendly service. Your recommendation means a great deal to everyone at Killo Exterminating Co Inc.
W Glasgow
James Landess was very nice and informative.
Provider response
Thank you for sharing your experience and for mentioning James’s helpfulness and knowledge. It’s wonderful to hear that you found your interaction both pleasant and informative. Your feedback means a lot to us.
elizabeth bivens
James is a great, personable technician!
Provider response
Thank you for sharing your kind words about James. We're glad to hear that you had a positive experience with his personable approach. Your feedback is truly appreciated.
James Flowers
James Landess conducted our annual termite inspection. James was courteous, punctual and demonstrated a high level of expertise in his job. We have used Killo for the 37 years we’ve been in the house with James setting the standard for great service.
Provider response
Thank you for sharing your kind words and for being a loyal customer for so many years. It's wonderful to hear that James continues to provide courteous and expert service during your annual inspections. Your trust in Killo and recognition of our team's dedication means a lot.
Elizabeth Pickens
James is an amazing representative to work with from Killo! He was so courteous and helpful! I had several questions and concerns which he took the time to address for me.
Provider response
Thank you for sharing your positive experience with James and Killo Exterminating. It’s wonderful to hear that his courtesy and helpfulness made a difference during your visit, and that your questions and concerns were addressed thoroughly. Your feedback is truly appreciated.
Al Esquilin
I contacted this company for the first time while searching for a new pest extermination provider. The lady that answered was polite, courteous, and pleasant to speak to. She gave me the details regarding the services they offer. Mr. Samuel Omole cane to our home yesterday to do our first service. Samuel understood are issue and worked to accurately address it. He was very professional, efficient, and very engaging to talk with. My wife and I are excited that we found Killo and we look forward to a long relationship with them!
Provider response
Thank you so much for sharing your experience and for the kind words about both our team in the office and Samuel during your first service. It’s wonderful to hear that you and your wife felt comfortable and well-informed throughout the process. Your feedback means a lot, and we’re grateful you chose Killo Exterminating Co Inc for your pest control needs.
Amy Lee Campbell
James was amazing- It’s not often you find a conscience exterminator that moved pollinators so not to spray. He was terrific totally went the extra mile!
Provider response
Thank you so much for your kind words, Amy. We're thrilled to hear that James made such a positive impression and took special care to protect pollinators during your service. Going the extra mile for our customers and the environment is very important to us, and your feedback truly means a lot.
Jane Ratcliffe
James is very experienced amd professional.
Provider response
Thank you for sharing your positive feedback about James. It's wonderful to hear that his experience and professionalism made a great impression.
Vern Anderson
Had bees in a mower. Got to me quickly and eliminated the bees. Andrew was personable and did a great job. Fair price as always. I highly recommend Killo to all.
Provider response
Thank you so much for sharing your experience and for the kind words about Andrew’s service. It’s wonderful to hear that the issue was resolved efficiently and that you found the pricing fair. Your recommendation means a lot and is greatly appreciated.
Perry Owen
Andrew was professional knowledgeable friendly and kind. A true asset to your business and my home!
Provider response
Thank you so much for sharing your kind words about Andrew. It's wonderful to hear that his professionalism, knowledge, and friendly demeanor made a positive impression on your experience. Your feedback is truly appreciated.
Jack Alexander
Great service for a very reasonable price! James Landess was very kind, professional, and knowledgeable.
Provider response
Thank you for sharing your positive experience, Jack. It’s wonderful to hear that James provided kind, professional, and knowledgeable service at a reasonable price. Your feedback is truly appreciated.
Kevin Conway
James was awesome! This local business does things the right way and service feels very friendly and personal. The account manager I set up my appointment with was also very knowledgeable and friendly. Everything was done quickly and comprehensively. 5 stars!
Provider response
Thank you so much, Kevin, for sharing your experience and for the wonderful feedback. It’s great to hear that James and our team made you feel valued and provided friendly, knowledgeable service. Your kind words about the thoroughness and efficiency of your appointment are truly appreciated. Thank you for supporting local businesses and for the 5-star rating!
Jeff M
Andrew came by today and went above and beyond! He was kind enough to help me understand the process and solution. It worked out great! I highly recommend Killo and Andrew. It’s hard to find kind, efficient and trustworthy experts. Killo exceeded expectations.
Provider response
Thank you for taking the time to share your experience, Jeff. It's wonderful to hear that Andrew provided such thorough and helpful service, and that you felt well-informed throughout the process. Your kind words about our team's professionalism and dedication mean a lot.
Saul Summerall
James Landess, certified inspector for Kilo Exterminating Company, performed the pest inspection and chemical application on our house. He brings an excellent mix of professional experience coupled with a personable approach to his work. He should be considered for a future management role.
Provider response
Thank you for sharing your positive experience with James during your pest inspection and chemical application. It’s wonderful to hear that his professionalism and approachable manner made a great impression. Feedback like yours is truly appreciated and will be shared with the team.
heather osterweil
Andrew was on time and very knowledgeable about all things regarding my home- termites, pest control and identified some issues under the house. I would highly recommend this company. I have had a contract since 2000 and the prior owner since 1961
Provider response
Thank you so much for sharing your experience and for your long-standing trust in our team. It's wonderful to hear that Andrew’s expertise and attention to detail made a difference during your visit. Your recommendation and continued confidence in our services mean a lot to us.
Ashlee Bernard
Samuel and James are the best pest control guys ever.
Provider response
Thank you so much for your kind words, Ashlee! We're thrilled to hear that Samuel and James provided you with exceptional service. If you ever need any pest control assistance in the future, don't hesitate to reach out to us.
Corazon 9494
Bad service, never call before scheduled appointment. overcharging on there prices and the office is always Rude if you going to work people be nicer or just find another job
Provider response
We apologize for any inconvenience you may have experienced with our service. We strive to provide excellent customer service, and we are sorry if we did not meet your expectations in this instance. Please reach out to us at 704-333-9855 to discuss your situation and clear up any concerns you may have.
Linda Schnall
It’s not a good reflection upon a business when they ask you to review them and yet you never used their services. How positive can their customer service be if they don’t bother to know who their customers are. 1 star for being lazy
Provider response
Linda, we're saddened to receive your review. We generally send out emails to the customers in our database as we expect customers who have used our services to leave reviews. If you have any further concerns, please do not hesitate to reach out to us directly.
Joel Ferrera
They didn't answer me NY they return the calls
San Sql04
This places deserves to have Zero stars. The white lady that spoke to me today who claims be the owner of this establishment spoke to me in a very disgusting manner. Rather than owning upto their mistake she tried to defend herself and blaming me. Just because I'm not a white person don't treat me in that way as if I'm your slave. The lady even tried to accused me by calling me with several names like I'm hard to understand blah blah etc. I'm going to take this case with Better Business Bureau since the technician Kevin did a poor job and I still see some roaches. I have proof of everything so kindly aceept your fault and try to make it up for it you don't have to attack me personally using some vulgar language.
Cristian Calugar
This is the 3rd company I called about termite treatment. It was the only company who wanted to charge us for an inspection, even after I told them that the other two companies did the inspection for free, and they confirmed we have termites. So basically, they wanted to charge us for writing up a quote proposal. I'm all for paying for service, but a company who charges somebody before they did any work, just to write a standard basic quote it's dishonest.
Provider response
We are sorry you were displeased with our policy, Cristian. We would like the opportunity to discuss this further so we can further explain the valuable services included in the inspection. Please call Brian at 704-333-9855 at your earliest convenience.
Sharon Price
Great service and results for annual termite inspections. I have used them for extermination as well. I had some issues with recurring bugs after the initial treatment but Killo retreated the house for %50 of the original fee. As always, the tech was friendly, courteous and professional.
Provider response
Hi Sharon, We are sorry to hear that you are not totally satisfied with our services. Customer satisfaction is very important to us and we would like to discuss this with you further so that we can rectify this situation right away. Please contact Brian at 704-333-9855. We apologize for any inconvenience and hope to speak with you soon.
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