About this provider in Albuquerque
HomeTeam Pest Defense is the industry leader in residential pest control and the #1 pest management company working with home builders. Serving Albuquerque and surrounding areas in Bernalillo County, including Rio Rancho, Los Lunas, and Corrales, we offer expert exterminator services backed by our Taexx® integrated…
Rating breakdown from customer reviews
4.9
988 reviews
Customer reviews for HomeTeam Pest Defense
Sean Munson
Chris did an amazing job of communicating what would be performed during the pest control visit. He was very courteous and efficient and I appreciate him providing great service.
Carol Van Dorn
I was sound asleep getting over a cold, so did not hear you, and am very grateful ! Thank you for proceeding, anyway.
Provider response
We are grateful you felt taken care of, Carol. We hope you recovered quickly from your cold. Thank you for trusting us!
Christiane Bougen
I am on a quarterly service contract with Home Team Pest Defense and have been for years. Excellent service! My Technician Shawn is outstanding. Couldn’t be happier!
Provider response
Thank you for taking the time to share this! We're glad Shawn continues to deliver outstanding service. Your loyalty means a lot to us.
florinda
It was a pleasure working with Cam. He listened to our concerns and was very helpful in providing what we needed. He was also able to give us a great, affordable price. So far, we have seen fewer ants and are very grateful. I would definitely recommend Home Defense.
Provider response
Thanks for sharing this! We're glad Cam listened, helped, and provided an affordable solution. Fewer ants and a happy customer — that means everything to us.
Deb Evans
Jordan did a great job!
Provider response
Thank you, Deb! We are grateful Jordan delivered great service. We will make sure to pass along your kind words.
Diego Jeff
A+ customer service and experience
Provider response
We're delighted to hear about your A+ customer service experience with HomeTeam Pest Defense. Thank you for sharing your feedback!
Jessica J Baca
I give this company zero stars. The sales agent was dishonest about there not being a contract. My bank account was charged monthly and them spraying did nothing for spiders, ants and roaches. This experience sure taught me not to answer the door for sales agents.
Provider response
Your feedback is invaluable to us. We apologize for the issues you experienced. Please contact us at (505) 265-1113 to discuss this further.
Jeanne Chase
Timely appointment, technician arrived early, I was able to complete the treatment indoors & outdoors in a very timely fashion.
Provider response
Thank you immensely, Jeanne! Timely service and efficient indoor and outdoor treatment are what we aim for. We appreciate your feedback.
Kyle Landford
I cannot speak on behalf of their service I have heard mixed feelings on it but I can however speak on behalf of their sales reps and their contracts, my dad used to use them and there was no contract with a cancellation when he first signed up and when he cancelled and just recently had a sales rep at the door he got signed up again saying how there is a cancellation which he was okay with but the sales rep clarified that it was only going to be a service cancellation not the whole contract so he was told the cancellation could be up to 150 dollars and we just called to cancel and one representative said it would be then we got to the managers and they clarified it was the whole year which was around 800 DO NOT SIGN UP WITH THESE PEOPLE they are a very shady company especially the door to door sales team
Provider response
We are concerned to hear about this experience. Please contact us at (505) 265-1113 so we can address the contract and cancellation concerns directly.
Adam Archuleta
Sam was amazing and very nice. The tech that came out we're very friendly
Provider response
We are delighted to hear Sam and the team made a great impression. We appreciate you sharing, Adam!
George Colombo
I used this company for years but recently when cockroaches started appearing at my house, I emailed them twice about the problem and never got the courtesy of a reply. When I left a message to cancel my service, though, they called back immediately. My preference is to do business with companies that are responsive to customer without having to threaten cancellation. Unfortunately, this is not one of those companies.
Provider response
We are sorry to hear about your experience. Your concern deserved a timely reply. One of our managers will be reaching out to discuss your concerns.
Judy Luttrell
Marco has been my technician for a couple of years and he is very thorough at his job. Also very personable and is able to converse a bit but all the while working at his task. He is an asset to your company. Please don't transfer him anywhere. Also at his next performance review give him an exceeds expectations rating and also a 20% increase in pay. He absolutely deserves it. Referencing the question below, I don't remember how much I pay as it is an automatic debit from my account.
Provider response
Thank you for your review, Judy. We're glad Marco's thoroughness and dedication have made such a positive impact. We'll make sure to pass along your kind words!
Tammy Behar
We have had HomeTeam come to our home for 5 years and they are a great company to work with, professional, courteous, friendly, effective, reasonably priced-i highly recommend!
Provider response
We are grateful for your loyalty over 5 years, Tammy! Your kind words about our team being professional, friendly, and effective mean a lot to us.
Rachel Mysza
1st time out and everything went well. So far so good! Will review again after more visits
Provider response
Thank you for sharing your experience, Rachel. We look forward to your feedback after future visits!
Lawrence Saavedra
The service was excellent
Provider response
Your positive feedback means a lot to us, Lawrence. We're glad the service met your expectations. Thank you for choosing HomeTeam Pest Defense.
Joseph Lopez
We used Home Team Pest Defense for 8 years, but unfortunately something has changed with their formula and it’s not effective like it used to be. We recently had our quarterly service and saw bugs in the home. They came out to spray inside again and we’re still seeing bugs. We have decided to cancel our service with them.
Provider response
We are sorry to hear the service is no longer effective after 8 years. Please call us at (505) 265-1113 so we can address this.
Mirna Martinez
I had a great experience with HomeTeam Pest Defense! The technician Marco was incredibly friendly, kind, and helpful throughout the entire visit. He took the time to explain the process and made sure to spray every area that needed attention—and even went above and beyond to cover additional spots I hadn’t considered. His professionalism and thoroughness gave me peace of mind, and I really appreciated the care he took. Highly recommend their services if you’re looking for reliable and courteous pest control!
Provider response
We are delighted to hear about your experience with Marco! His professionalism, thoroughness, and dedication to explaining the process reflect our commitment to exceptional service. Thank you for the recommendation.
Kathy Bryant
He did a good job. He covered every spot that needed to be hit.
Provider response
We sincerely value your feedback, Kathy. We're glad every spot was covered to your satisfaction.
Renee Ferguson
Home team employees are super nice, respectful, and perfessional from the communications with the office to the actual person coming to your home and doing the work.
Provider response
Thank you for taking the time to share this. We're glad our team's respect and professionalism made a great impression, from office to your home.
Megan Rutter
Why are there people from this company knocking on doors at 9pm?!?
Provider response
We sincerely apologize for this discrepancy. Please contact us at (505) 265-1113 so that we may facilitate a prompt resolution to this matter.
Rachel Cordova
Working with home team is easy and they keep up regular pest control visits so I don’t have to work to Mae sure it gets done when I need it. They are very flexible with scheduling. Marco is our technician and he is a pleasure to welcome into our space.
Provider response
We are happy to hear Marco and our flexible scheduling make pest control effortless for you, Rachel. We appreciate your kind words!
Bladen Mercutio
I had been in my new house less than two months when roaches appeared in force. And I’m not talking a rogue bug or two—these things took over my garage and started appearing inside within a few days. In a panic (and sufficiently grossed out), I called these folks. Jeremy was awesome—he got me scheduled for service immediately. Jorden came out and walked me through what to expect. A month later, those nasty squatters are completely evicted. Highly recommend these folks!
Provider response
Thank you for sharing this! Jeremy and Jorden will be glad to hear those roaches are fully evicted. We appreciate the recommendation, Bladen!
Marian Davis
We are so grateful that we have had these folks Taking care of our pest control needs for the last 10 years. They come every quarter and do a fantastic job. I highly recommend them.
Provider response
Thank you for sharing your loyalty over 10 years, Marian. Your recommendation means a lot to us. We look forward to continuing to serve you.
Michael Walsh
Tom is the best! He has taken care of our pest control needs for eight years. We couldn't be happier with the service and professionalism!
Provider response
We are ecstatic to hear Tom has served your pest control needs for eight years. We appreciate your kind words about his service and professionalism, Michael!
John Williams
Very professional. He (Erin) did what he said he was going to do. Very happy with his work.
Provider response
We are grateful John shared this feedback. Erin's professionalism and follow-through reflect our commitment to delivering exactly what we promise.
Lindsey Maurer
We bought a new home in October and found that there was a bug issue because it seemed that the previous owner didn't do any pest control. With previous homes we've owned, we just sprayed ourselves, but our new home is much bigger and we started with bugs. Because of this we decided to have a professional take care of the issue. Before scheduling, I had all of my questions answered by a very professional and friendly young man (I want to say his name was Tio) and was very satisfied. My first service was the next day. Marco communicated with me when he arrived to make sure all of my concerns would be addressed. He filled our Taexx, sprinkled granules on our property, sprayed around our windows and doors, and even removed some nests and cobwebs that I've been meaning to get to. Marco even sent me a text when he was done and let me know to reach out if I need anything before our next service. I don't know why I haven't had a professional service take care of pest control before now. HomeTeam Pest Defense made things so easy, their team is incredible, and you can't beat the price (especially for the stellar service). I can't recommend them enough!
Provider response
We are grateful for your kind words about Tio and Marco! Thrilled our team made pest control easy for your new home.
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