Truly Nolen Pest & Termite Control - Commercial

I had a service on Thursday 1/15 and when I received my report on my emails, it stated that my service included an Advanced 360A placed under my kitchen sink and 4 Max Force roach stations and monitor stations under all of my sinks. I received NO Advanced 360A placed under my kitchen sink and NO Max Force roach stations and monitor stations. Also: I have 7sinks in My house: three kitchen sinks and 4 bathroom sinks. So: I received nothing and my report was false. I called Truly Nolan on Friday but I have not received any call backs.

Excellent service, arrived on time, explained everything that was done, came back 2 weeks later and resprayed areas that I has concerns about.

Very detailed inspection and explanation of needed maintenance for my office. Each one who came to my office were personable, pleasant, and a knowledgeable with communications. I look forward to a long relationship with them and the company.

Let me first say that the service the tech perform is is bar none, my issue is with the corporation itself and the way that they do billing. When I first signed up with them in their customer support team I just wanted to try them out and pay for one-time service the gentlemen on the phone for some reason thought that I wanted to pay for the whole year so he charged me for the full year. After a lot of back and forth, I became extremely frustrated and just decided to leave the contract. Fast forward a year later, I receive a bill from them from my last service. The issue is that they never sent me anything stating that my contract was over and they just assumed that I want to continue using the service and just charge me anyway I work in the customer service field and I have to say that is horrible customer service and there is horrible billing. Every service that I use that has a 3-month cycle 6-month cycle year cycle always ask you if you want to continue when you getting close to the end of the contract in their case they just continue charging that is unfair practices. I am going to report them to the better Business bureau and I hope that they take a look at this.

We have had Truly Nolan for our pest control for 28 years and have been extremely satisfied with their service. Prior to Truly Nolan we were plagued with pests of various kinds, and for 28 years we have had none. Our technician, Cory F., is so knowledgeable and we value his expertise. In addition, he is a pleasure to be around with his winning personality and great sense of humor. We are extremely satisfied with this service and would highly recommend Truly Nolan.

Always a good job, never have to check it. It's getting harder to afford, though, seniors living on retirement we're not sure what to do.

Richard from Truly Nolen came out for our initial pest control service, and I was very impressed with the experience. He was both professional and friendly from start to finish. I asked him to check the attic, he thoroughly inspect it for any signs of rodents, luckily there were none. He also took a video to show me that there was nothing up there, which gave me real peace of mind. He put down powder inside and sprayed outside the house with care and attention to detail. Overall, excellent service and a great first impression. Highly recommend!!

Complete and efficient. Great service. Just wish I could pay my bill on line.

Cory Fortin is amazing! He has been my Pest Control Professional for fourteen years! Cory follows the golden rule he is honest, hardworking, and unsurpassed quality customer service. He is the BEST in adding value to our lives.

I had the absolute best, most phenomenal experience with a termite inspector named Josh King. Josh came out to check for termites at a central house that had a history of termite activity. He was incredibly thorough and so knowledgeable! Josh spent a very long time going up in the attic to check a beam (and surrounding areas) that we had some concerns about. He probed all around and took a bunch of videos and photos to be able to show me what he saw/found. He also went to great efforts to show me additional termite activity in a couple of the storage rooms. Josh really went above and beyond in every way! I was so impressed with Josh and his incredible work ethic and eagerness to help. I can’t say enough fantastic things about Josh King and Truly Nolen! I highly recommend both of them for all your termite and pest control needs!

We have been using Truly Nolen for almost 17 years for all of our locations. Reliable and affordable, with great customer service. Wouldn't use any one else.

Great service.

We recently started working with Truly Nolen pest and have been very Happy and pleased with their services and mainly their customer service. Kusa Zimmerman, Commercial Account Manager is awesome and very efficient, he is very knowledgeable and has a sense of urgency when it comes to attending pest issues in both my properties.. Also want to thank our technician Matt he has been providing great customer service to our tenants, last week a few tenants called our office thanking us for the way Matt treated their unit stating he was very professional, patient and the customer service they received was the BEST customer service they have had in years.. So far we are please to say we are truly happy working with this company.. Thank you Kusa & Matt!

Their salesman will come in and say you'll be able to cancel at no extra cost but when you try they try to hit you with a $177 cancelation fee because you cancel within the year. While I do understand part of my responsibilities is to read what I'm signing I should at least be able to trust what the person is selling. Truly disingenuous more like it. I was considering restarting before the spring but I'll be taking my business elsewhere.

I've been a customer for a couple of years and never complained but your customer service department is the worst.I had an appt i never confirmed but someone confirmed it ,I called to get a 2 day confirmation on another appt and no confirmation so I was lied to twice ,I would think your customers would be top priority but I guess not ,being lied to is not something I tolerate very well ,I guess being a paying customer is not a priority so sad.

Worst customer service ever. Called to set up an initial free service call and gave them all the details of my property. They were fine with everything, then when the tech misses his service window I called back and suddenly they can't service the property and they called to notify before our office even opens? COLLASAL WASTE OF TIME. Time you really don't have even dealing with a pest problem. Don't waste your time on their empty promises and lack of knowledge. Call somewhere else, ANYwhere else.

My significant other , whose a veteran and senior citizen called Truly Nolan for a free estimate for past control . They scheduled an appointment for us on 11 - 13 - 18 , between 1& 3 . They never showed up or called , so I called them and was told the appointment was set for 11 - 12 - 18 . Mind you , we were home all day as we were getting our house power washed . They still didn't come on that date . So I figured they were just a bunch of liars . And then they tried to reschedule. I will never do business , recommend anyone to these liars . Just a bunch of liars . But , we found someone else , who came out the same day , better veteran and senior citizen discount than Liar Nolen was offering. Don't patronize these liars .

First-time, potential customer here and I was so disappointed by the service (or lack thereof) that I received. I called on Tuesday, 9/11 to schedule an inspection and was offered the following day, Wednesday 9/12 between 4:30pm - 6:30pm. I had also put in the request for a 30-minute call ahead. On my actual appointment day, Wednesday, I get a call from the tech around 5:30pm informing me that he will have to reschedule me because he was stuck at a current job and won't be finished until 7:30pm. I was fine with that since he had called ahead of time and communicated with me. We then coordinated and rescheduled for the next day, Thursday, 9/14 with the same time window. It's Thursday and it's passed 6:30pm and I still haven't heard from anyone. I called in to the office and spoke with a gentleman and explained to him my situation and was wondering where the tech was. He placed me on hold in order to call the tech. He then comes back on the line and informs me that the tech had called off because his son was sick and that the manager thought all customers on his route were contacted. Clearly I was never contacted. He was apologetic and offered to reschedule me, but I declined. Reschedule again for the third time?! That's too many chances and I gave him some constructive criticism and told him that the company needs to do a better job of communicating with their employees and customers. I've had to leave work early both days just to honor my time window. If I'm going to commit to my end of the deal and be at my home during my given time frame, then they should reciprocate that as well. Not for one second do I believe their lie about the tech's son being sick therefore he had to call out. I WILL NEVER CONSIDER THEM NOR UTILIZE THEIR SERVICES AGAIN!!

Between the tech's and the office, the show up times are always different. Im very displeased with this company. They wast a lot of my time. If I can give them less than one star I would.

Scheduled an inspection. The tech called and asked to reschedule. He said he'd call back in an hour. He never called back.

I cannot begin to explain the lack of communication that this company has within itself. I had rodents in the area so I wanted Truly Nolen to come out and make sure everything was okay. The initial guy that came out told me I had at least for rats in my attic. He told me that it was $850 but my service would travel with me for a smaller fee into any new house I moved into. That wasn't even the problem... They cut a hole in my firewall in my attic and did not bother to tell me. I called repeatedly to have follow up service. The only time they would come out to inspect the traps was after they told me they would and didn't show and I had to call them and bug them to come out and check them. One time a technician name Brittany told me she found a leg... then the next person that came out said oh you don't have any rats. This was a lengthy process... Over several months to get any answers. One of their technicians put rats strips under my furnace blower and it got stuck in my furnace almost caused a fire in my house. Finally I got a hold of the manager Lee, he argued that they definitely would not have cut a hole in the firewall but then after he came out and look at it said oh yeah they probably cut that. I'm assuming to shut me up Lee promised that the house that I'm moving into that they would come and do a free service which normally cost around $500 and button everything up so that would not have this problem in the future. So when I got my new house I called and Joe came to inspect. I wasn't home when he left he told my mother that he would be calling me. Later on that afternoon I called truly Nolen and left a message. Joe never got back to me. That was on a Friday, by Tuesday I got fed up and called and asked for Lee the manager. Finally Lee called me back with Joe. I told him that I was ready for them to come over and button everything up. At that point he said that they were just going to be doing a free bug spray service. True... I should have gotten everything in writing... because these people do not keep their word! I look forward to copying and pasting this on every review site that I could possibly find... but with the reviews they already have... Maybe I should have already known better! Don't trust the mouse truck!