About this provider in Las Vegas
Aptive Pest Control in Las Vegas, NV offers dependable residential pest control services tailored to the needs of homeowners in the valley. Our Las Vegas team helps protect homes from pests like ants, spiders, cockroaches, scorpions, rodents, and more with personalized treatment plans. We focus on providing effective…
Rating breakdown from customer reviews
4.8
2,713 reviews
Customer reviews for Aptive Pest Control
Ken Vcspro
Job well done. Thank you
Provider response
We’re so glad to hear that you've been satisfied with our service, Ken Vcspro! Delivering reliable care and keeping you informed every step of the way is always our goal. Thank you for choosing Aptive to handle your pest concerns. We truly appreciate having you with us!<br><br>-Alexis
Sydnee H
Would quite literally never recommend this place to anyone. The sales team used fear mongering, pressure, and deceptive information to coax me into a contract that I ended up cancelling as soon as the tech left (who was the only good part about this, Chris was amazing tech and was the only honest person from this company I spoke with). Was told the service was going to be $99 and in the contract where it said $399, was explained to me that was the amount you would get charged if you cancelled your contract prior to the 12 months being up. As soon as the tech left I was emailed a receipt for $399. I called customer service and in so many words was told the sales tech essentially lied about this. They offered a refund as a check in the next 30 days but were unable to provide any written receipt or confirmation of this. I then called back same day to have them cancel the contract which they did and I have also called my bank to put a stop to any charges to this company because I do not trust them. In the initial phone call I should have trusted my gut because I thought it was weird they were asking for my account info and in my opinion was led to believe credit cards were not an option. I have no idea how a business can be this shady and absolutely disgusting in how far they will try to take advantage of people. Also, if you’re looking for REAL unpaid reviews go to Yelp. The reviews on here are very clearly paid for which adds to the unethical nature of this business.
Provider response
Thank you for sharing your experience with us, Sydnee. We’re very sorry to hear about the frustration and confusion surrounding your service and billing. We understand how upsetting it must have been to feel this way and to experience difficulty with account charges and confirmations. Please email socialmedia@goaptive.com with your service address and any details you can provide so our team can review your situation thoroughly and better understand what happened. We are here to help with anything we can!<br><br>-Alexis
Brian Bradford
I recently restarted my pest control service with Aptive, and I had a great experience. My technician, Jamar, was friendly, knowledgeable, and very professional. He did a thorough job treating both the interior and exterior of my home, and took the time to answer any questions I had. I really appreciate the quality of service and attention to detail. Highly recommend!
Provider response
Hi Brian,<br><br>Thank you for sharing your experience! We’re thrilled to hear that Jamar provided friendly, knowledgeable, and thorough service both inside and outside your home. At Aptive, we take pride in making sure every detail is handled so our customers can feel confident and informed throughout the process. Your kind words about our team’s professionalism and attention to detail remind us that our promise is delivered, and with Aptive, we’ve got this handled every step of the way. We truly appreciate your recommendation!<br><br>-Jasmine
Lindsey Warden
Always great service and pleasant staff
Provider response
Hi Lindsey,<br><br>Thank you for your kind words! We’re thrilled to hear that our team consistently provides great service and a pleasant experience. At Aptive, we take pride in making sure every detail is handled so our customers can feel confident and worry-free. Feedback like yours reminds us that our promise is delivered with care, and with Aptive, we’ve got this handled every step of the way.<br><br>-Jasmine
Linda Yard
James was professional and thorough. He is polite and delivers excellent service
Provider response
Hi Linda,<br><br>We are thrilled to hear that James provided professional, thorough, and polite service. We are lucky to have service professionals like him who go the extra mile to ensure our customers are satisfied. Thank you for your kind words and for being a loyal Aptive customer.<br><br>-Jasmine
Henry Nobriga
Good worker, explained his procedure and what’s he was doing. Keep up the good work.
Provider response
Hi Henry, <br><br>Thank you for sharing your experience! We’re glad to hear that our service professional provided clear explanations and thorough work. At Aptive, we take pride in delivering reliable, transparent service while making sure our customers feel informed and confident in the care we provide. We appreciate you trusting Aptive to protect your home and will be sure to pass along your kind words to our team.<br><br>-Jasmine
Alan Michel
Not recommended
Provider response
Hi Alan,<br><br>Thank you for sharing your experience! We’re glad to hear your service was on time and completed efficiently. At Aptive, we take pride in providing reliable and thorough service, and it’s always rewarding to know our efforts are appreciated. Thanks for choosing Aptive and for being part of the Aptive neighborhood, we truly value you!<br><br>-Jasmine
Monica Ford
Always great professional service!
Provider response
Hi Monica, <br><br>Thank you for sharing your experience! We’re thrilled to hear that you consistently receive great, professional service from our team. At Aptive, we take pride in providing reliable and attentive pest control while making sure our customers feel confident and cared for. We truly appreciate you choosing Aptive and being part of our neighborhood.<br><br>-Jasmine
Steve Briesacher
The Aptive technician was friendly and courteous. He did a thorough job and we’ve noticed a marked decrease in household insects.
Provider response
Your review really brightened our day, Steve Briesacher! We’re thrilled our team could provide a seamless experience and ensure your home is well protected against any unwanted pests. Your satisfaction is always our number one priority, and we’re grateful you can count on Aptive to handle your pest control needs with the reliability you deserve!<br><br>-Alexis
Randall Pogorelski
Andrew did an excellent job. Explained what he did, with plenty of photos. Good job
Provider response
Thank you for the positive feedback! We strive to provide excellent service and clear communication with our customers. If you ever have any questions or need further assistance, feel free to reach out. We appreciate your support!
T
Aptive does a great job at up keeping the pest control at my home. They are punctual, affordable and always update me as to the status of the work they do at my home. Chris sprayed my home for outside bugs and it helps especially during the warmer months.
Provider response
Hi there, <br><br>We’re so glad to hear that our team has been keeping your home protected! Punctuality, clear updates, and effective service are exactly what we aim for at Aptive, and it’s wonderful to know Chris made a difference with your outdoor treatment. Thank you for choosing Aptive and being part of our neighborhood!<br><br>-Jasmine
Stephanie Conley
The technician that came out to my house is very thorough and very informative of what he was doing. The technician always does a thorough job and checks everything as he spraying. I would highly recommend the company.
Provider response
We truly appreciate your feedback, Stephanie Conley. Hearing that the service was handled with friendliness, knowledge, and careful effort means a great deal to us. Thank you for choosing Aptive and for being part of our community!<br><br>-Alexis
Nicholas Gilliland
Great company and friendly staff. They are always very responsive to my needs and I truly feel they care about great customer service.
Provider response
Thank you for your kind words! We pride ourselves on our friendly staff and are thrilled to hear about your positive experience with our company. We look forward to serving you again in the future!
Renée Horowitz
I don’t know his name, but the technician who came today(March 16), did great job.
Provider response
Thank you for the 5-star review! We're thrilled to hear that Cornelius did a great job. We appreciate your feedback and look forward to serving you again in the future.
K Pavalko
I love my pest control company! I am terrified of crawling bugs and critters, i have seen none since i hired them. I love the quarterly service! And the technicians are always helpful and friendly. Brandon was here today and provide excellent customer service. I have pets and a desert tortoise the spray has not affected them!!!
Provider response
Thank you for your kind words! We're so glad to hear that our quarterly service has been effective in keeping your home bug-free and safe for your pets. Our technicians strive to provide friendly and professional service at all times. We appreciate your support!
Bruce Litwack
Total house inspection and preventative treatment of entire house and garage.
Provider response
It's absolutely wonderful to know that our team made sure your concerns were handled with care, Bruce Litwack! Your satisfaction is always at the forefront of our minds, and we're so glad you've been happy with our service. It's always a pleasure to treat your home, and we're grateful to have you as a part of Aptive!<br><br>-Alexis
Jay Brewner
Timely service. Good communication with technicians. Photos of service is provided.
Provider response
We’re delighted your treatment went smoothly and service continues to meet your expectations, Jay Brewner! Our team works hard to provide consistent, reliable, and professional care for every home. From detailed treatments to clear communication, we want every visit to leave you confident that your home is well protected. Thank you for trusting Aptive and being part of our community!<br><br>-Alexis
Linda Thomas
I’m only giving four stars. I had a lot of bugs the last couple weeks….. I don’t know what you’re doing. I’m at work. I get a text message saying that you’re coming over to spray today. Nobody gave me any notice. I’m not there. You can’t get in my garage. You can’t get into my backyard. Why is this even happening?
S B
The technician showed up and rang the doorbell. We didn’t hear the doorbell and the technician just walked away. Never made a phone call. Never reached out to see if we wanted to have the treatment.
Provider response
We’re sorry to hear about your experience and truly value your feedback, S B. Please contact our team at socialmedia@goaptive.com with your service address as well as any additional details you'd like to include so we can review your situation and provide the assistance you need. We are here to help with anything that we can! <br><br>-Alexis
Adi Gigi
Definitely not recommended. Technician came to do a treatment to my yard, rong the bell and saw that nobody thare, and then he just left Although he needed to do the treatment when we are not at home. After that the company sent us the confirmation of the treatment that the technician "gave us" today.. This is why we have bugs and stuff for the last few months, and we didnt know... I saw everything on cameras and they still charged me for that and charged me for cancelation of the contract between us! Do not do business with a company that do not know to take responsibility on their actions!!! Very very disappointed!
Provider response
Thank you for sharing your experience, Adi. We’re sorry to hear about the issues with your recent treatment, and we’d like the opportunity to review your account so we can address your concerns. Please email us at socialmedia@goaptive.com with your service address and any additional details so we can help. We truly appreciate your feedback and your time.<br><br>-Alexis
Your Time 2 Live
Does that mean that you came? We were here all day except for one hour and no one came. We have a scorpion in our bedroom, but no one came.
Provider response
We’re sorry to hear about your experience and want to make sure this is reviewed carefully. Please send your service address and a screenshot of your review to socialmedia@goaptive.com so we can connect with you directly. We’d be happy to help!<br><br>-Alexis
Jannessa Silcock
Have not hired this company, but they do door-to-door sales and their representative blatantly ignored the "no soliciting" and "do not ring" signs on my house. I WILL NEVER HIRE THIS COMPANY BECAUSE OBVIOUSLY THEIR EMPLOYEES CAN'T EVEN READ why would I trust them with chemicals around my family? Completely disrespectful and upsetting, especially on the weekend.
Mary Curtin
I set up pest control with Aptive and they came in March and again in April. No visit this month, so I called them and got AN OVERSEAS CALL CENTER!!! They then proceeded to inform me that my service is quarterly. I pay $60 EVERY MONTH. $60 per visit is on par with normal services, particularly since they spend less than 15 minutes per visit. IN NO WAY IS IT WORTH $180 PER VISIT!!! This company is simply not worth the money!
Provider response
Hi Mary,<br><br>Thank you for taking the time to share your concerns. We completely understand your frustration and apologize for any confusion about the service schedule and charges. At Aptive, we strive to provide clear communication and exceptional service, so it's disappointing to hear that we missed the mark on both fronts. We’d love the opportunity to review your account and clarify the details of your plan, ensuring you're receiving the value you expect.<br><br>We are committed to making things right and ensuring that every visit delivers the quality and attention you deserve. If you’d be willing, we'd appreciate the chance to speak with you directly to address your concerns and find a solution that works for you. Please feel free to reach out to us directly at socialmedia@goaptive.com at your convenience.<br><br>Thank you again for sharing your feedback. We look forward to the opportunity to resolve this matter and regain your trust.<br><br>-Jasmine
Carlos Callejas
Hi Aptive, Your rep came on Saturday, February 22nd, on his hoverboard. He was solicitng. On his way out, he hit the corner of the exterior of the house and took a chunk out of it. I have this on video and have posted it on Neighbor, that's how we were able to identify your company. The video clearly shows him causing the damage. I have reached out to you on multiple occasions via phone and email. I only get replies that this has been escalated. I have requested for a call back and you have not reached out to me. I have provided you with photos and video of the incident. You need to be responsible and accountable for the damage your representative caused. This is unacceptable. Accidents happen, but the fact that you are not taking ownership and accountabily, that's disturbing.
Provider response
We understand your frustration and regret any difficulty you've experienced in getting this issue addressed, Carlos. We take accountability seriously and apologize for any delays in our response.<br><br>Please contact socialmedia@goaptive.com including your address, as well as contact information and we will reach out to local leadership personally and ensure this is addressed as quickly as possible. We’re here to help and hope to speak with you soon!<br><br>-Alexis
L A
Stop coming to Boulder City and soliciting. I’ve had the same guy now come to my home three times. They will ring, knock the door, and then ring the doorbell again. Not to mention they’re rolling around on my property on a freaking scooter of all things. If you’re going to solicit these days, at least be respectful, come once, and leave a card or something. If anything I’m never going to use this company because they’ve disrupted my work day THREE TIMES now. Please stop.
Provider response
Hi there,<br><br>We are really sorry to hear about the disruption this has caused. We truly value your feedback and sincerely apologize for the inconvenience. We definitely never want to make our customers feel uncomfortable or interrupted, and I can understand how frustrating it must be to have this happen multiple times.<br><br>We will make sure to pass this along to the team so we can improve and ensure we are more respectful of your time and space. If you would like to, please feel free to reach out to us directly at socialmedia@goaptive.com so we can make sure to get this taken care of! Thank you for sharing your experience with us, and we are sorry again for the disruption.<br><br>-Jasmine
Pamela Hatch
This company sucks so bad. They are crooks. I signed up for quarterly service about 4 years ago. Since then they have scheduled my service every 2 months EVERY time and I have had to call and reschedule for 3 months EVERY time. I finally got fed up and called to cancel and was promised a free service for all 3 of my properties and I just got billed for all 3!!! And to make it even better they just rescheduled my service again for next week when they just did the service last week! How many people have been getting screwed over and paying for 6 treatments a year instead of the 4 that were agreed to? That’s a LOT. Of extra revenue being collected by these crooks. Also how can you treat the inside and outside of a house in less than 10 min? I watched the guy on camera not even go in my backyard and then he lied to my face and said he treated the entire backyard. Crooks crooks crooks. DONT USE THIS COMPANY!!!!
Tabatha Cassell
Use a different service. I stupidly signed a 1 year contract. I has only one positive experience. Bugs return extremely fast after spraying. Technicians are very dim bulbs. Don't acknowledge communication when you state you don't want to renew your contract. Phone people are just as dense as the technicians.
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