About this provider in Las Vegas
Progressive Pest Control has been providing high quality pest control in Las Vegas, Green Valley, Henderson, Summerlin, Boulder City and the surrounding areas since 1999. We have become one of the most sought-after Las Vegas pest control companies. With customers ranging from small residential homes to large…
Rating breakdown from customer reviews
4.9
387 reviews
Customer reviews for Progressive Pest Control
C J L
I am circling back after 9 years as a customer with Progressive Pest Control to give them this 5 stars because they are always "on-time." Best of Everything... Chungtao Lee My technician Jaime is very professional. He is almost always on time. Will I recommend this pest control company to new incoming residents? The answer is YES. Oh but I am still trying to get rid of these tiny Springtails. I hope they have a solution soon. 4.7 stars close to 5.
Provider response
We appreciate your feedback. Your satisfaction is our priority. Please call our office to schedule a complimentary extra service so we can take care of tis issue for you.
Loraine Kusuhara
I've been using them for years but recently I was having a problem with pigeons. Well no more. Results within 3 months. Thank you.
Eliot
Highly recommend. Pet safe, efficient, and amazing staff
Harlene Bright
I was having a real issue with scorpions. Marc came and started treating my residence, BIG improvement. Always on time and thorough.
Dale Hall
Progressive has been great from the customer service every time I called. Our technician Nick is amazing and very friendly and thorough. 5 stars!!!
Julianna Bloss
Reliable, friendly & affordable service! We have been clients for years and cannot be happier with their services
Becky Damoth
I have happily been with this company for years. I ham tell you if the odd spider comes in they will come right out! That has happened to me twice in 15 years. I completely recommend them!
Tara McGrath
Been using Progressive Pest Control for 5 + years. Polite, professional (no bugs/pests.). Great, responsive customer service. Highly recommended.
B. D. Finley
I been using the company for three years. The stuff is wonderful
Anna Forsberg
We have used Progressive Pest Control for years. Professional, courteous, knowledgable and reliable. Would 100% recommend.
Provider response
Thank you so much for the review! we are so glad to have you as a valued customer, and are so happy to hear you have had a positive experience.
luis puente
Excellent service and knowledgeable techs
Pattie Lambert
We have had used Progressive for 3 years. They have always been wonderful. Our price has. It may the same since the first visit. Farah, on the phones, is a sweetheart. I would highly recommend them.
Ali Persia
“I am truly impressed with Progressive Pest Control. As someone who is quite particular, I can confidently say that I’m extremely satisfied with their service. They are professional, courteous, and always prompt. Whenever I’ve had an issue, they’ve addressed it right away. Thanks to them, I feel completely protected from pests like scorpions and cockroaches. Highly recommend!”
Taylor Book
Luis has been spraying our house for the past few years and we haven’t had any issues since he started. Great service, good pricing!!
Kelly Jones
Always responsive, on time and good communication from tech also.
Deon Mayhew
Great pest control service. I have been using them since 1987. Always great service. On time and very respectful of my home and my time. And I do not see any more roaches or scorpions.
Susan Edwards
Progressive Pest does our entire complex and then I have them come to my own unit every other month. They're on time, give good service, fair prices and always come if extra service is needed, for no additional charge
Andy Barrett
I've used Progressive Pest Control since 2006. When moving into my house then, I found roaches and called them. They began spraying on a monthly basis and the problem was soon gone. I really haven't had any issues in all the time since, but I continue to use them to ensure that things continue as they are. They are profession always and reasonably priced and I would encourage anyone to use their services. As far as I'm concerned they are the best in town!
Leslie Bartelt
What a wonderful company Progressive pest control is I’ve been getting my two home sprayed for about 3 1/2 years. I really love the quality of work they do and they keep the pest out. Thank you for a wonderful job. Highly recommend them. Thank you very much Leslie Bartelt.
Ryan Mahoney
They have taken care of my mother in laws house for many years. Started using them and appreciate why they have such good reviews. Prompt, friendly and very good at communicating. Would absolutely recommend. 👍
Christopher MacLaughlin
Tell your driver to learn how to drive. He cut me off damn near, causing an accident. I have his license plate number. Almost sent me slamming into another car into a construction zone only to pull up in front of my neighbors house. Go figure.
ricardo
they drive their trucks like wild. if you’re gonna drive like that don’t have your company logo on it
Mike Biehn
Started on Feb 1 for a month and for some reason the program has ended. I called the office two to three days ago left a message for Sara, no call back. The company pledges once a week checkups, nope. Sad. For $250 I wasn't expecting much and that's what I got. Owner and I had a conversation recently I was told a refund was coming which I new was not true! Sure enough never happened. Why can’t people just be honest??
Yun Jeong Pyo (YJ Lee)
Wow. I just have called them wrongly and as soon as she found me I am not their customer, she just hung up on me while I was asking other question. Incredibly rude customer service. I haven't use their service but this lady shows me they have no interest to getting new customers.
Lisa Tothova
Worst company ever. Extremely rude and completely over priced. Make sure u shop around because they charge about 11 to 15 dollars more then most other companies.
Provider response
I am very sorry for your bad experience. It's true we aren't the cheapest in town but it's because we use high quality chemicals and high quality technicians. We would love the opportunity to earn your business.
Jorge Luis Alvarez
Worst customer service ever! I called and left voicemails and never got a call back. They say they have a 30 day guarantee that if you see bugs after they spray they will come spray for free. I called to tell them they I needed them to come spray again because I still saw bugs in my house. They were really rude on the phone and told me that it was already to late when clearly it was still within the 30 days. They said we were just wanting to take advantage of the system! I can't believe they would say that I am making things up! I have a newborn baby and I was worried to still see bugs in my house. Do not hire these people. They are liars! I will never hire them again.
Provider response
Hi there Jorge, first off we are a company who always answers our business phone and call our customers back. If we don't call someone back, chances are we did not get the message. Second, service was initially done at your home on 6/29/2018 with a 30 day guarantee. You called to schedule your extra service on the very last day of the guarantee and actually scheduled it on 8/03/2018. That is clearly outside the 30 day period and yet we still obliged. When our technician arrived, you demanded a full service when our policy is to do a spot treatment for these instances. Our policies had been explained to you more than once. We even offered to do a full service for you at what the monthly recurring price would be. At that point, you opted for the free spot treatment. I fully believe that customer participation plays alot in customer satisfaction. I feel that our company did exactly as we promised to do. I feel your actions in waiting to call at the very last minute had a great impact on your satisfaction. Quite honestly, it wouldnt be the first time somone tried to take advantage if you will of our policies and not the last. So liars we are not! We will let those reading be the judge because we all know there are two sides to every story. Good luck with your pest issues!
Lindsay Fredrinch
Please don't use this company. To be honest the pest spray you get at Home Depot is better than this place. I have been using them for a few months now and whatever they use doesn't work. I would still have roaches, crickets and spiders around my place. This shouldn't be happening, especially spraying every month. The other thing i didn't like was the customer service. When i called to try to talk about the spray and whats not being done, the lady would just talk over me, EVERY TIME I SPOKE! She wouldnt let me finish. She would just say "If you see a bug just let us know and we will come out there and spray!" It was incredibly rude, listen to what I am saying to you. To top it off they would schedule their own times, times that wouldn't work for me and then call me the day before telling me "Okay, we will be there at this time." What? Why? That time doesnt work for me? Who schedule this time. They do. I finally had enough with this company and told them I wouldnt be using them anymore. When i had told her that, she told me i would have to pay a $150 dollar closing fee. I have never heard of a bug business doing this before. You should be able to cancel your business at anytime if you dont like the service or the spray. I dont care how many times you come out here, the spray doesnt work, so that doesnt help me! I paid for my service, now i dont want it anymore. You should be able to cancel at any time. She told me i signed a contract but I truly dont remember that and do you want to know why I️ don’t remember it? Because it’s your receipt!! They put the contract in small print on your receipt that you have to sign!! And then they don’t say anything to you about it! How can a company get away with that!!?? They know they have a bogus product, so they scam you when you cancel!! And $150 bucks to cancel! On top of service you have already paid for!! $150 bucks to cancel!!! WHAT A JOKE!! Please do not use this company. They are a SCAM and their Product DOESNT WORK. Just go to Home Depot!!!Seriously, half the price and now i dont hear any crickets at night. UPDATE**** This scam of a company recently sent me to collections because I was not going to pay them for this bogus contract that no one tells you about!! I️ have called collections and have told them all about this place. I️ have also contacted the BBB and have informed them of this little scam. :)
Provider response
UPDATE**** The Better Business Bureau did not uphold this complaint because our business is not a scam and there was proof of a signed contract.
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