Burns Pest Elimination

5 stars for Brayden, excellent customer interaction. He was actually the one that took the time to talk to me about the problem. Kudos!

Shout out to My favorite bed bug inspector Brayden Beckstead first of his name the finder of bedbugs and the destroyer of all crawly things

Anthony is great! He was courteous, efficient and does his job well. 10/10!

How do I find the words? I have never consulted a pest control company on the account that I am usually capable of squashing the everyday bug or roach but recently I had wasps flying around in my house almost daily and I admit I am not brave enough to try to kill a bunch of angry wasps. After numerous wasp & hornet sprays I decided to look into Burns Pest Elimination and I had the greatest experience with Tony. He made the process so easy to understand and he was brave enough to get rid of the nest under my roof. Tony was my brilliant wasp-killing knight in shining armor and I am glad to say I never see anymore wasps around my property. Eternally thankful to Burns Pest Elimination.

10/10 brayden and junior were very responsive and knowledgeable. amazing service!

We have been a customer of Burns pest elimination since we purchased our house almost 11 years ago. Our technician Anthony has been with us for quite some time. A few days before our scheduled appointment, Anthony will send out a reminder that he will be there in the morning. When he arrives he sends us a text to let us know he's on site. He's quick, thorough and lets us know if there's anything concerning. I just recently found out this morning that he's no longer on our route, I immediately called and requested to have him back. thank you Burns for listening to your customers requests.... And thank you Anthony for always doing a top-notch job!

The Sanctuary Apartment complex uses this company as pest control for pigeons. They came by this morning and the pigeons are still hanging out in the same areas. They were out months ago for the pigeon problem in our complex. We still have a pigeon problem. This company does not help with pigeon control at all.

After having a bad experience with Burns we will not be using them in the future but Beckie Sundinis contacted us about the experience and she was absolutely wonderful and tried to take care of everything. While we won't be using Burns if all of the employees cared as much as she did we would definitely be coming back.

I called the company at 8am to get information on pegion control. I was Told George was only one who would call to set up an appointment to look at my problem And give me an estimate. It has been 5 and 1/2 hours and I finally called them back I was informed George's on another call and hasn't had any time or reception to give me a quote. But they can still track his GPS on his car even though he has no reception. The I was informed that she was giving me options that include waiting for George. That is my only option I asked to speak to a manager because I do not find it acceptable that I have to wait 5 hours to make an appointment to have my house looked at. I was then placed on hold for the manager who is apparently too busy to answer the phone and there is no direct way to contact them I have to wait till the manager decides to call me back. Excellent way to run the business I personally am and customer service and I guarantee that the owner of my company if I did not return a call within a timely manner IE less than 5 hours I would not be having a job. That is unacceptable in any customer service position to make a person wait more than 5 hours to just make an appointment. It takes 10 minutes to make an appointment if that and they do not even have enough time to do that. Apparently they have enough business that they do not need to worry about taking on new projects. Manager did contact me. I was informed that George is still unavailable no one is going to call me to let me know when he might be available and I still have to wait. They have no one in their customer service department who can make a call letting me know that the only person who handles rodents and birds is not available. And then I was hung up on because I wasn't nice and expected and apology for having to wait 5 hours.

Steve has been our bug guy for several years and 3 different addresses. He is always very friendly and professional. Have recommended this company to several friends and relatives, and continue to do so.

I would put a zero if I could I was staying in apartment at the time at canyon creek,they had a contract through this compan.The reason why I’m saying something because I don’t want know one else to go through what I went through.I had been at my apartment for about four years the Neighbors moved and then they came 4 years later but I felt good that I was paying for pest control through my apartment only problem it’s a waste of time and money.I didn’t know anything at the time about bugs which was German roaches but what I know, now a pest control is supposed to get rid of pest not keep them there it took 6 months for me to realized I needed to get a new pest control service or moved I got a new pest control service and the roaches was gone with in a month sooooo this company is trash and I just wanted to tell my story there is better that will get rid of the pest.

Manager was extremely rude during an inspection of my unit and cursed me out

This morning, August 28, 2025, around 11:13 a.m., I witnessed an employee driving a company vehicle recklessly inside the SAGE Apartment Complex located at 3001 West Warm Springs Road, Henderson, NV 89014. The way this driver operated the car was unsafe and completely inappropriate for a residential community. Not only was the driving careless, but it also showed a lack of respect for the residents who live here and their safety. Apartment complexes are full of families, children, and pets—speeding or reckless driving in this type of environment could easily cause a serious accident. It is unacceptable for a company representative to behave this way while in a branded vehicle. This reflects poorly on the company’s professionalism and commitment to safety. I strongly encourage management to review this matter immediately and hold their employee accountable.

Prompt response. The entire staff is very customer oriented and everyone I delt with was personal, very thorough, and did more than I expected. Plus excellent prices.

Amazing customer service. Always on point to do the job.

A big dude named George came to do an inspection . Super kind super knowledgeable actually made me feel kind of safe moving forward with my community keeping him around. !!

Thanks James, if I ever need this again, hope I get you. You were great.

James was great! He resolved all our issues and was very knowledgeable.

James was very professional and very knowledgeable about what needed to be done! He was a great help with my roach problem! Thank you so much for doing such a great job!!!! Hire this man! He's the best!!! Thank you!!!!!!

Thanx so much James for solving our issue !

I’ve been using Burns Pest Elimination for several months, paying over $70 per month, and unfortunately, I’m very disappointed with the results. When I signed up, I was told that if I found any scorpions within 10 days of a treatment, I could call and they would return to re-treat at no additional charge. I’ve had multiple services done, and after more than one of them, I had to call for a follow-up because I continued to find scorpions inside my home. While they did return each time I called, the treatments clearly haven’t solved the problem. One technician even told me that the scorpions were coming from the palm trees on my property and that there wasn’t much they could do—just that I should “have the trees shaved.” If the presence of palm trees makes their service ineffective, that should have been made clear before I signed up. I’m paying for pest control, not excuses. To make matters worse, just a little over 10 days after the most recent service, my dog was stung by a scorpion inside the house. This is not only unacceptable but a serious safety concern. Based on my experience, I can’t recommend Burns Pest Elimination. The treatments haven’t delivered lasting results, and the explanations I’ve received don’t justify the high monthly cost.

Yeah no…. Im not sure if they are using some watered down cheap stuff for the apartments that they are contracted to but their “pest control” isnt controlling. We have to call constantly only for us to be told that we can only have our apartment sprayed once a month. We have had our apartment manager view our entire apartment and they have verified that the roaches are not coming from our place. Yet we still see several of them. At all stages of life! The pest control guy refuses to spray in areas that we request like our under sink cabinets and vents where we have seen bugs emerge from. He said he doesn’t want to. Not that its against policy. But that he doesn’t want to. He claimed that our food and plates are stored in the cabinets which is why he didn’t want to spray there. We informed him that no food or plates were stored under the sink or in the bottom cabinets. He still said no. He claimed that it was unsafe to spray in the vents because we have to breathe it in. But isn’t this the same spray that you’re raving about being safe around my toddlers and pets?? Make it make sense please. Anyway, this company is contracted by my apartment complex (La Vie) and we dont have to pay extra for them to spray. However, they are the absolute worst and we will be getting our own pest control from now own.

I tried to work the problem out with their office. They would not let me talk to one of their managers. I warned them I would go online to blast them and they stuck to their guns. So here we are. I have already spent too much time on the issue so I will keep it short. The person who was sent to my apartment 2 weeks ago has turned out to be the most unprofessional person I have had the misfortune of dealing with in my lifetime.

I had burns for 3 years, since I moved her for scopians. Today I found a scopian in my bathroom. Worried I called to have a tech come out. After explaining the issue I was told that u would be sometime the next day or Monday before they could have someone out. Due to monsoon season they where just too busy to come out. I don't recommend them.

This is the worse pest control company I have ever dealt with not only does the company suck but the people that work for them are very rude I wouldn’t recommend this company to anyone