About this provider in Joplin
Bug-A-Way Pest Control is the best in the 4-States three years running with Pest Control Service. We'll stop Bed Bugs, Termites, Mice, Cockroaches, Fleas and any other pest that could be in your home or business. Bug-A-Way is a locally owned and family operated pest control company serving the Joplin MO area including…
Rating breakdown from customer reviews
4.2
75 reviews
Customer reviews for Bug-A-Way Pest Control LLC
Jason White
Don't go with these guys paid over $1,300 for nothing still infested I would recommend going to another company Don't waste money just a heads up.
Amber Ward
Family owned, fantastic company!
Provider response
Thank you Amber! We appreciate you.
Aidan Groh
Tell your driver's to learn how to drive.
Provider response
Hello Aidan, safety is always our top priority, and we take feedback like this very seriously. However, your comment is vague and doesn't provide any details for us to investigate or address. If you have concerns, please reach out to us directly at 417-624-2999 with specifics so we can properly look into it. A one-star review with no context does not reflect the quality of our service and does not help us resolve issues. We remain committed to professionalism and safe driving standards.
Linda Goad
All of the team is awesome! Always friendly, helpful and very thorough. Thanks for your amazing service.
Provider response
Thank you Linda. We appreciate you!
Crystal Taylor
I'm giving a one star just because that's only as low as I can go. This company quoted me 900 to come and spray my single wide trailer. This price is ridiculous. We have contracted another company for 160 down and 40 monthly...in my opinion this company has gouged prices....take your business elsewhere somewhere they appreciate their customer.
Provider response
Hello Crystal, we take our reviews seriously and work hard to provide excellent customer service. This review does not reflect our business practices. I'm sorry you feel this way about our company and disagree with the info posted here. While we strive to provide excellent service, it seems we're not the right fit for your needs. To avoid any further frustration on both sides, we will no longer be able to provide services to you moving forward. We wish you the best.
Caleb Noblitt
Reasonable prices, good communication, and best of all - after two visits, my (severe) flea problem is gone! Thank you, Bug-A-Way! PS: I rated 4 of 5 stars since the exterminator showed up more than an hour late on the second visit.
Julie St. Clair
Nehemiah is a very kind and thorough technician for Bug Away! We appreciate their care through the technicians they hire! Thank you, Nehemiah!
RBuch
I had a good experience, Wes was very helpful every step of the process. He deserves a raise, he's a great representative for the company.
Michael Wilson
Just had an employee of yours on 32nd come flying up on my right (I was running 51 and in the lane I knew I was going to need bc there was a lot of traffic) got right up on the rear of the car over there in the right lane and almost rear-ended them then jumped in front of me and took the safety gap I left that was barely big enough for his pickup and trailer almost taking out my front end on my tractor trailer truck.. truck only.... only to turn into your driveway in front of me.... there was no one behind me either... happened around 1600 on 9/10/24... license plate of the trailer started with an 8 is all I remember... was going to call but would it matter... so Im putting it here so I know I atleast said something...
Provider response
Michael, thank you for saying something. We'll address this asap and check GPS to see which vehicle it was. I can assure you that this isn't the type of driving we want from our techs. Please let us know if we can do anything else to remedy the negative review. You can reach our office at 417-624-2999. <br><br>Thank you!
Roger Criner
Wes always goes above and beyond to accommodate our schedules. Hès the best...
Natalie Feast
Very good customer service and the service people did a very good job.
Lanna L.
We use the Joplin office. Crystal contacts us within a timely manner to verify and confirm appointment times that work with our schedule. Wes does our sprays. Our house I swear was built on a giant ant hill. We don’t have problems with ants now. I’m grateful for our technician and office staff. Couldn’t be happier with the service we receive. Thanks Bug A-way team.
Ryan Burk
Just wanted to drop in and give everybody some advice. Unfortunately this company only wants your money. I had their service for about 2 years and could no longer afford it with hard times. Not to mention the fact I had still been having a problem with ants the whole time. I called in to cancel my service and they got pretty rude about it. Not to mention my wife had called in and they would not let her cancel. I told them I could not afford it anymore and I got transferred to another lady where she pretty much chewed me out. I was not even mad at that point until I talked to her. She asked if she could send a technician out to look at the problem. This would have been the 5th or 6 time that they would have came out to look at the problem. Like I said before they're not interested in anything about you. They just want your money. Thanks for the read.
Provider response
Hello Ryan, where exactly are you located? We are Bug-A-Way located in Joplin, MO and we don't show you as a customer. Please reach out to us at 417-624-2999 and we will try to help.
Phillip West
Have been using them for years for termite control and have never had an issue. I canceled my service today only because we are moving to the STL area. I can't recommend them highly enough.
kenny kuhn
Good Bugman took care of our ant problem
DeAnna Loudon
Very professional & quick response
Justin Steadman
Derek always does a thorough and exceptional job taking care of our church! He is very professional and courteous.
Mandi
WE ALWAYS LOOK FORWARD TO SEEING BOB MILLER. HIS ENTHUSIASM FOR AND KNOWLEDGE OF HIS JOB IS REFRESHING
Brenna Bower
Great company, great service! I moved into a house in July with a bedbug infestation from previous tenants. It was a few weeks before Bug-A-Way could come heat treat the house, but it was definitely worth the wait (I was even bumped up a week earlier than expected due to a cancellation). The heat treatment seemed to very effective, and we didn’t see any activity for the first few weeks. I had a few small bites and found a tiny live bug a few weeks later when I was cleaning, and they came out to inspect within a few days and sprayed the house again since it was still under warranty. Bedbugs are really really hard to get rid of, so I understood that *realistically* there would probably be a few bugs leftover that needed to be sprayed again. They said they would happily come back to spray again in two weeks if necessary. They also stuck around to answer my questions on how to see if the bug droppings are recent and relevant, and how to properly clean my house without disturbing the spray. They suggested bathing my cats as a precaution, but I like being alive, so I will not be doing that unless absolutely necessary. Overall, really great service!
Rebecca Mitchell
I cant say enough positive things about Bug A Way , great Service and friendly people. Mr. Skaggs shows up with a smile on his face, great attitude and does a great job every month. Thank you for all you do
Chloe Kenkel
This was the cheapest pest control company I called and they have a warranty. I was very pleased with their services and it was the only thing that helped my flea problem after bombing my house and trying many other remedies.
Trenton Pendergraft
We have used them for over a year now but that ends tomorrow. They was great in the beginning, our guy called and double checked appointments and always showed up when he said he would and we had NO BUGS. About 6 months ago our guy left the company and we have had nothing but problems since. Our tech never comes unless we call and when we do call the office we have been talked to like we are stupid. We now see spiders daily and ants all around our sink. We bought TERRO packs and they’ve done better than our tech has in 6 months. We were even told 3 different times that they got “a new system” so we wasn’t showing up. But after calling them every month you’d think they would add us to the list. Like I said we have been customers for over a year and we won’t be anymore and if you want good service this isn’t the place anymore.
Provider response
I'm sorry that you feel this way Trenton. We don't show records of your calls. We've reached out to you, but haven't heard anything back from you. Please give us a call at 417-624-2999. We will be happy to listen to any concerns you may have.
Melanie Marconette
We have been using them for months. Everything is so easy, we r walked thru the steps everyone is so friendly and professional. Our tech has gotten to know us thru these appointments. He's amazing. Love using you guys. Definitely a lifetime customer.
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