About this provider in Fenton
McCloud Services is a leader in integrated pest management solutions in the food supply chain of custody, health care, hospitality, property management, and retail industries. Protecting more than half of the largest food-related brands in the U.S., our highly trained and experienced service specialists and…
Rating breakdown from customer reviews
4.9
93 reviews
Customer reviews for McCloud Services
Michelle Henry
Dependable and trustworthy.
Provider response
Hi Michelle, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
D M
Jeff Vargo is reliable and thorough. Thanks for your service.
Provider response
D M, thanks for leaving such a wonderful review. Customer experience and satisfaction are our top priorities.
Jason Hamilton
Jeff is the epitome of a 5-Star tech. He is on time, efficient, and friendly. Always takes the time to get things right.
Provider response
Hi Jason, we’re pleased to hear that Jeff is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.
Jennifer Barbarotto
The actual service was fine. But it took them 5 months to send us an invoice. We contacted our service rep a few times after the service to get an invoice and one of the last messages we got was he quit because of management. We finally get a call after 5 months about non payment, and the issue is they had the email wrong. The email they had to use and open to receive our contract to even start service. Invoice is date April and says we owe late fees since it wasn't paid 15 days from said date. I called and Sarah claims we won't be charged the late fees but we'll see. Maybe they will lose that too and in another 5 months tell me I owe it too.
Provider response
Hi Jennifer, thank you for bringing this to our attention. We’re sorry to hear that you've had a frustrating experience and regret that we missed the mark here. Your business is important to us, and we would love the opportunity to correct this. <br>Please contact our office and provide the name on your account, a phone number we can reach you at, as well as your service address so our management team can look into this.
Matthew Powell
Very professional
Provider response
Hi Matthew, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
Jessica Stricker
Very professional
Provider response
We're thrilled you had a great experience! Thanks for being a customer!<br>
Brenda Coleman
Jeff is very knowledgeable and takes care of any problems we have. Highly recommend McCloud services and Jeff.
Provider response
Hi, thank you for taking the time to review us and for letting us know that your technician provided exceptional service! We will be sure to let their Manager know they are doing a great job!<br>
Phillip Moos
Jeff Vargo represents mccloud well
Provider response
Hi Phillip, we’re pleased to hear that Jeff Vargo is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.
Michael Pickett
Jeff is a great guy and is always there to help with any problems that we have and need help with.
Provider response
We’re pleased to hear that Jeff is doing a great job! We will pass along your kind words. We thank you for being a loyal customer.
Christy Sizemore
Very good man 2 work with
Provider response
Your positive review makes our day! We look forward to serving you again soon.<br>
Shannon Parrish
Jeff Vargo with McCloud Pest does an excellent job. He represents the company well. Always timely and prepared. He is professional and adds appropriate humor about pest control. I wish customers were kinder about him doing his task.
Provider response
Hi Shannon, thank you for taking the time to review us and for letting us know that Jeffery provided exceptional service! We will be sure to notify their manager.
DeWande Huddleston
We have always had a great experience whenever we are serviced by your company. The guy that comes here is very friendly, he explains everything he is doing and he always makes sure that whatever we are having an issue with is taken care of.
Provider response
We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!
Joanna Kieninger
Jeff is awesome he always takes care of all the store's needs he comes back to check in thing's in a timely matter. He takes pride in his job and it shows every time he is here!!!
Provider response
We’re pleased to hear that Jeff is doing a great job! We will pass along your kind words. We thank you for being a loyal customer.
Tonia Hopper
Very satisfied with the professionalism of the company from the very first meeting and especially the first treatment. We are grateful to have our community back to better days. Thank you for your service and professionalism on the very big task at hand. The residents of the community are very thankful to finally have a real professional address the issue. Thank you
Provider response
We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!
Beth Have fun
Always very kind and friendly. He always asks if we have had any problems issues and will take notice. And do anything extra we need. He has even picked up dead bugs in my office as he goes to make look clean and tidy which to me is above and beyond. Thanks for the great service from one of the office workers.
Provider response
Hi Beth, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Donald Koontz
All they did was sprayed for bed bugs, and passed them to the other apartments. I had none the day before. I got eaten alive last night. He just spread them around...
Provider response
Hi Donald, we set a high standard for ourselves and regret your experience did not meet those expectations. Our Management team will be reaching out to help resolve the issue.
Jennifer Whelehon
Representative asked for my concerns and addressed them promptly. In addition I was given clear explanation of work completed. Very professional.
Provider response
Hi Jennifer, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
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Treatment and cost guides before you call
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