About this provider in Gaithersburg
With over 125 years of experience, Orkin is one of the longest-standing pest control companies in America, trusted by homeowners and businesses nationwide. Our expert Orkin Pros provide customized pest and termite control solutions, ensuring your property is treated for pests year-round. Orkin offer
Rating breakdown from customer reviews
4.6
1,206 reviews
Customer reviews for Orkin
Anuradha C
I rarely leave negative reviews, but my experience with Orkin’s mice control service was extremely disappointing. I was charged nearly $250, and what I received was something any homeowner could have done on their own. The technician placed a few standard traps, told me to buy spray foam from Home Depot, and left. No thorough inspection, no attempt to locate how or where the mice were entering. I followed their advice, applied foam behind the oven, and still kept seeing mice. When I called them
Provider response
Hi Anu <br>Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (301) 354-6096 to speak with a customer care representative about your recent experience.<br><br>
Namrata Marshall
We had a mouse in the kitchen. David from Orkin stated it was coming from the attic and had mouse dropping and it can be toxic to breathe it all in. We had our attic serviced right away and spent 15K + on our attic. The techs were nice, when they removed all the old insulation and sealed any openings. No one came to do an inspection before placing new insulation was installed. They stated they never do anything after the insulation is removed. Makes no sense why they would check everything after
Provider response
Hi Namrata <br>We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at (301) 354-6096. Again, thank you for your feedback!<br>
Cheryl Rost
We have been Orkin customers for quite a while and though the technicians have been professional and tried to be helpful, Orkin has been unable to resolve an ongoing issue with mice and the customer service has greatly deteriorated. I've repeatedly been told a manager would either come to our house or call me back and repeatedly have had no return call and the manager has been a no show for a scheduled appointment. Another time that someone came out, they tried to upsell us on other services and
Provider response
Hi Cheryl <br>Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (301) 354-6096 so we can learn more and work to make this right! <br>
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Treatment and cost guides before you call
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