About this provider in New Castle
Tri State Pest Management provides residential, commercial, and industrial pest control to the entire state of Delaware, and Cecil County, MD.
Rating breakdown from customer reviews
4.9
298 reviews
Customer reviews for Tri State Pest Management
Jon Lievre
My technician Greg was fantastic. Love the service I received and he was extremely thorough.
S
Greg was great! Not only did he focus on spraying everything down but he wiped down the siding of the house and found a wasp nest that I wasn’t aware about it! Definitely recommend Greg
muon truong
Get the best service always
Ada
Greg was very professional and timely.
Kristen Deal
Greg was very friendly professional and efficient. Glad to have him here for my routine pest management.
Donna McCoy
Greg was great. Explained things very well and was very thorough.
Ellen Reitz
This new tech is a great addition to the company
BETHANY Menson
Tri-state’s service has been excellent.
Karen Bubar
Great service….highly encouraged us to leave him a review
Marcus McCollum
My tech did a wonderful job this morning! We haven't seen any bug or pest in months
Andrew Lambrow
My tech was great and they always come out quickly
Joan Thompson
We had Elliott for the first time today and all we can say is WOW!!! He is so incredibly thorough that I’ll be shocked if a big would dare to crawl anywhere in or outside of our home.
Archman 0572
The Tech Greg was great listened to what I had to say evaluated my situation and treated the proper way 2nd time I used them vey happy
Robert Levy
Elliott was the ultimate professional. He arrived on time and prepared. He answered all our questions and provided advice and assurances. He left us feeling confident that our issues with mice was under control. Elliott, many thanks !
Jackelyn Pratts
Gregg was great very knowledgeable and personable.
Donna Maloney
Greg, the Tech was thorough polite and efficient
Bevis Anderson
Greg was awesome. So kind a professional.
Ty Leftwich
Greg was great tech, extra service extremely nice. Took care of our issues easily. Would definitely request him to return.
Provider response
Thank you so much for your review. We appreciate you as a client.
Grace Szwec
The gentleman was thorough and kind. Very good at his job
Provider response
Thank you for the kind feedback. We always value the recognition.
Deborah Davis
The technician did a great job servicing the exterior of my home. He rang the doorbell to make his presence known & got right to work. He was thorough & the job wasn’t rushed. He was pleasant & professional when I signed the invoice. It was a great customer service experience. Thank you & Happy Holidays!
Nicole Hastings
Greg is a sweetheart. Very professional yet personable, which is rare these days. I enjoyed the conversation we had while he was taking great care of my home. Going forward, I will request him to come to my house. Thanks Greg! Merry Christmas!
Tyler Ferguson
I recently had a positive experience with Tri-State Pest Management. Gio, the technician who assisted us, was professional, knowledgeable, and worked efficiently. I would definitely recommend him and would like to request his services specifically for our future services. The service was completed within 24 hours of our initial contact with the service center, which is truly remarkable! Keep up the good work, Tri-state Pest Management!
Provider response
Thank you Tyler. We value your business. I appreciate your valuable feedback and positive review!
Jan Clark
I’ve had ants the entire time I’ve had tri state actually in my bed!!! and Rob comes to my house and is flat out miserable…
Tina Easton
Unprofessional and unreliable. We selected this company based off of reviews, however, we cannot recommend them. We called them when wasps infiltrated our basement and alerted them that we were dealing with a swarm situation. Unfortunately, they were unable to get somebody out for a couple days. They took down our information phone number and asked us to keep the hours between 9 and 11 AM open for the Agent to come. when they never showed up, I called the company only to find out that they had no scheduled appointment for us and no availability to get somebody out to us. I cannot recommend this company in good faith.
Emilie Brady
Horrible customer service over the phone... Never will use or recommend
Holly Blain
Management's customer service is unprofessional in the way they handle customers' questions, requests and complaints. I have used them in the past and am not sure why a company would treat someone this way. It was too much in asking for a courtesy call to inform me a technician was on his way. Other companies do this so you have time to be home in case you are at the store or briefly away from the home. They do this by a text message with the technician's name and picture. This would be helpful in the future for customers. Because I have asked for this in the past several times, they decided that I am no longer a customer of theirs. Extremely unprofessional.
Provider response
Dear Holly. I tried to contact you regarding the described experience. Please allow me to make it right. You deserve that. We strive for high client satisfaction at Tri-State Pest Management, and are grateful for all of our clients.
Jeff
After some misunderstanding regarding services and contracts after sale of the property, and after posting a review in that regard, they were quick to proactively reach out to resolve. Their resolve was completely fair. I believe they also put some changes in effect to ensure these types of issues don't recur to others. So, with this correction and proactive support, I'd recommend them for their treatment effectiveness (they're pretty good at it!) and good customer relations and support.
Provider response
Hello Jeff. Thank you for your review, and update to reflect a resolved issue. Again, apologies for any misunderstanding or mistake. I appreciate your understanding, and kind words about our treatments.
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Treatment and cost guides before you call
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