Provider profile

Tri State Pest Management

4.9 stars from 298 customer reviews · 155 S Dupont Hwy, New Castle, DE 19720

  • 4.9 out of 5 stars
  • 298 customer reviews
  • New Castle, Delaware
  • Open 6 days/week, Early hours
4.9
Rating
298
Reviews
Yes
Claimed
Yes
Website

About this provider in New Castle

Tri State Pest Management provides residential, commercial, and industrial pest control to the entire state of Delaware, and Cecil County, MD.

Pests handledwasps
Praised forprofessionalwas great
Methodsroutine pest management

Rating breakdown from customer reviews

4.9

298 reviews

5
291
4
1
3
0
2
1
1
5

Customer reviews for Tri State Pest Management

JL

Jon Lievre

5mo ago

My technician Greg was fantastic. Love the service I received and he was extremely thorough.

S

S

5mo ago

Greg was great! Not only did he focus on spraying everything down but he wiped down the siding of the house and found a wasp nest that I wasn’t aware about it! Definitely recommend Greg

MT

muon truong

5mo ago

Get the best service always

A

Ada

6mo ago

Greg was very professional and timely.

KD

Kristen Deal

6mo ago

Greg was very friendly professional and efficient. Glad to have him here for my routine pest management.

DM

Donna McCoy

7mo ago

Greg was great. Explained things very well and was very thorough.

ER

Ellen Reitz

7mo ago

This new tech is a great addition to the company

BM

BETHANY Menson

7mo ago

Tri-state’s service has been excellent.

KB

Karen Bubar

7mo ago

Great service….highly encouraged us to leave him a review

MM

Marcus McCollum

7mo ago

My tech did a wonderful job this morning! We haven't seen any bug or pest in months

AL

Andrew Lambrow

7mo ago

My tech was great and they always come out quickly

JT

Joan Thompson

7mo ago

We had Elliott for the first time today and all we can say is WOW!!! He is so incredibly thorough that I’ll be shocked if a big would dare to crawl anywhere in or outside of our home.

A0

Archman 0572

7mo ago

The Tech Greg was great listened to what I had to say evaluated my situation and treated the proper way 2nd time I used them vey happy

RL

Robert Levy

7mo ago

Elliott was the ultimate professional. He arrived on time and prepared. He answered all our questions and provided advice and assurances. He left us feeling confident that our issues with mice was under control. Elliott, many thanks !

JP

Jackelyn Pratts

7mo ago

Gregg was great very knowledgeable and personable.

DM

Donna Maloney

7mo ago

Greg, the Tech was thorough polite and efficient

BA

Bevis Anderson

7mo ago

Greg was awesome. So kind a professional.

TL

Ty Leftwich

7mo ago

Greg was great tech, extra service extremely nice. Took care of our issues easily. Would definitely request him to return.

Provider response

Thank you so much for your review. We appreciate you as a client.

GS

Grace Szwec

7mo ago

The gentleman was thorough and kind. Very good at his job

Provider response

Thank you for the kind feedback. We always value the recognition.

DD

Deborah Davis

8mo ago

The technician did a great job servicing the exterior of my home. He rang the doorbell to make his presence known & got right to work. He was thorough & the job wasn’t rushed. He was pleasant & professional when I signed the invoice. It was a great customer service experience. Thank you & Happy Holidays!

NH

Nicole Hastings

8mo ago

Greg is a sweetheart. Very professional yet personable, which is rare these days. I enjoyed the conversation we had while he was taking great care of my home. Going forward, I will request him to come to my house. Thanks Greg! Merry Christmas!

TF

Tyler Ferguson

9mo ago

I recently had a positive experience with Tri-State Pest Management. Gio, the technician who assisted us, was professional, knowledgeable, and worked efficiently. I would definitely recommend him and would like to request his services specifically for our future services. The service was completed within 24 hours of our initial contact with the service center, which is truly remarkable! Keep up the good work, Tri-state Pest Management!

Provider response

Thank you Tyler. We value your business. I appreciate your valuable feedback and positive review!

JC

Jan Clark

1y ago

I’ve had ants the entire time I’ve had tri state actually in my bed!!! and Rob comes to my house and is flat out miserable…

TE

Tina Easton

1y ago

Unprofessional and unreliable. We selected this company based off of reviews, however, we cannot recommend them. We called them when wasps infiltrated our basement and alerted them that we were dealing with a swarm situation. Unfortunately, they were unable to get somebody out for a couple days. They took down our information phone number and asked us to keep the hours between 9 and 11 AM open for the Agent to come. when they never showed up, I called the company only to find out that they had no scheduled appointment for us and no availability to get somebody out to us. I cannot recommend this company in good faith.

EB

Emilie Brady

2y ago

Horrible customer service over the phone... Never will use or recommend

HB

Holly Blain

2y ago

Management's customer service is unprofessional in the way they handle customers' questions, requests and complaints. I have used them in the past and am not sure why a company would treat someone this way. It was too much in asking for a courtesy call to inform me a technician was on his way. Other companies do this so you have time to be home in case you are at the store or briefly away from the home. They do this by a text message with the technician's name and picture. This would be helpful in the future for customers. Because I have asked for this in the past several times, they decided that I am no longer a customer of theirs. Extremely unprofessional.

Provider response

Dear Holly. I tried to contact you regarding the described experience. Please allow me to make it right. You deserve that. We strive for high client satisfaction at Tri-State Pest Management, and are grateful for all of our clients.

J

Jeff

5y ago

After some misunderstanding regarding services and contracts after sale of the property, and after posting a review in that regard, they were quick to proactively reach out to resolve. Their resolve was completely fair. I believe they also put some changes in effect to ensure these types of issues don't recur to others. So, with this correction and proactive support, I'd recommend them for their treatment effectiveness (they're pretty good at it!) and good customer relations and support.

Provider response

Hello Jeff. Thank you for your review, and update to reflect a resolved issue. Again, apologies for any misunderstanding or mistake. I appreciate your understanding, and kind words about our treatments.

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