EcoShield Pest Solutions
Verified18 Boulden Cir suite 34, New Castle, DE 19720
Open 6 days/week
About EcoShield Pest Solutions
Trust EcoShield Pest Solutions to protect your New Castle, Delaware property. We're the local go-to for eco-friendly pest control, offering services such as Termite Control, Mosquito Control, Bed Bug Treatments, Rodent Control, and more. Our treatments are safe for children and pets and designed to eliminate pests and stop them from returning. Need pest control for your New Castle home or business? EcoShield offers dependable solutions backed by guaranteed results and outstanding customer care. We proudly serve Kent County, Sussex County, and the surrounding region. 📞 Schedule your free inspection today and protect what matters most to you!
Rating Breakdown
4.8
★★★★★3,212 reviews
Customer Reviews (30)
NATASHA
Terrell did a great job
Ryan
Roger was very friendly, knowledgeable and professional in servicing my property. Thank you very much Roger!!
The young man who came to the home for my regular Bi-monthly appointment, was extremely proficient in communication. Even though I was not there, I felt as though I was watching him, due to his detailed report via text, keeping me updated along the way. Thank you. Great customer service is important.
Terrell is professional and diligent
He arrived with the time and did an excellent job
Response from EcoShield Pest Solutions
Hi Charlestutu,<br><br>Thank you for reaching out! Please let us know when Brett arrives, and we will be happy to provide you with a detailed description of the service for today. We aim to ensure that everything goes smoothly and according to your expectations.<br><br>Looking forward to hearing from you.<br><br>Best regards,<br>Customer Feedback Team
Michelle was awesome!! Friendly & respectful of property inside & out.
Response from EcoShield Pest Solutions
Hi,<br><br>Thank you for your positive feedback! We strive to provide great service and look forward to continuing to assist you at EcoShield Pest Solutions.<br><br>Customer Feedback Team
Terrell was prompt and courteous. I really appreciate all of his help. He answered all of my questions and checked in when he finished. Thank you
Roger came out tonight and inspected my entire home for rodents/ mice, he was extremely thorough & honest with me. He took the genuine time to explain everything I needed to know. I would 109% recommend him!!!
Very through. Best technician that you guys have. I hope I always get Frank. Thanks
Response from EcoShield Pest Solutions
Hi John,<br><br>Thank you for your kind words! We’re glad Frank provided you with excellent service, and we look forward to continuing to serve you at EcoShield Pest Solutions.<br><br>Customer Feedback Team
Natasha did a thorough job and communicated clearly
Ernest was very professional and an all-around friendly & kind person. He was very thorough and shared with me everything that he had done while on my property. Excellent service.
Very professional in his service and care of my property
Response from EcoShield Pest Solutions
Hi Charles,<br><br>Thank you for your feedback! We're pleased to hear that our technician provided professional service and took great care of your property, and we look forward to continuing to serve you at EcoShield Pest Solutions. <br><br>Customer Feedback Team
Beware. This organization lacks integrity. They make it impossible to cancel. I called and canceled and they still continued to charge me for services. Now they are threatening me with collection services if I don’t pay. I’ve round and round with them on the phone. Plus this organization has a class action lawsuit against it.
Response from EcoShield Pest Solutions
Hi Kurt, thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced and understand how important it is to have clarity and confidence in your service. We’re unable to locate your account based on the information provided, but we’d like to review this further and help resolve the situation. Please reach out to us at **<customerfeedback@theshieldco.com>** with your account details so we can assist you promptly. We appreciate the opportunity to make this right and ensure your concerns are addressed.<br><br>Jay A.
I was an EcoShield customer for about a year and a half. The service was ok... never great, but it was acceptable until their “free annual inspection" this fall. I was told it would be a 90-minute, top-to-bottom inspection of the whole house. The technician was here for only about 20 minutes. His explanations for our pest issues were dismissive (“your dogs can handle the mice,” “fruit flies are normal if you have fruit,” “ants come in because they like water”) and offered no actual solutions. On top of his sarcastic explanations, he refused to inspect the areas we were promised. He said, “I know what they tell you on the phone, but I’ve been doing this 30 years and know that I don't have to check every area." Despite finding no evidence of termites, he still pushed a $2,000 termite “preventative,” making it clear the inspection was mostly a sales opportunity. When I complained, the General Manager responded quickly and offered to do the proper inspection himself. We scheduled it, and then he simply didn’t show. No call, no email, and no response when I followed up. I finally was able to cancel my service a few weeks later. Looking back, the aggressive and misleading (telling me my neighbors signed a contract with them, not knowing that my neighbor is my best friend and I'd eventually find out that was a lie) sales process when I first signed up was an early warning. My overall experience showed a pattern of inconsistency and a lack of integrity.
Response from EcoShield Pest Solutions
Hi Daniel, thank you for sharing your feedback.<br><br>We’re truly sorry to hear that your experience didn’t meet expectations. At EcoShield, we stand behind our 100% Service Guarantee and always aim to provide clear and transparent communication. Our goal is to help every customer feel confident and informed throughout their service journey.<br><br>To clarify, the service you originally signed up for was our Quarterly Service Agreement, which does not include termite protection. Termite services require a separate agreement, and we always want to ensure customers understand what’s included. That’s why we follow a 3-step verification process during signup: a verbal review, a copy of the agreement sent via email, and a final confirmation via text.<br><br>Our records show that you received a complimentary inspection on October 31, 2025, specifically to assess your concerns about termites. The termite monitoring installation proposal that followed was based on our specialized technician’s findings and is entirely optional. We respect your decision regarding whether or not to proceed with that service.<br><br>Your account was officially closed on November 20, 2025, and we can confirm there is no pending balance. While we’re disappointed to see you go, we appreciate the time you spent with us and respect your decision.<br><br>If you ever reconsider or have further questions, we’re here to help. Wishing you all the best moving forward.<br><br>Jay A.
Stay away from anyone going door to door trying to sign you up for their service. EcoShield is very expensive and most of the services they provide you could easily do yourself. Aggressive marketing practices are a big red flag. You’ll eventually, about three months in to the contract, realize that you could be knocking down spider webs yourself, spraying hornets with Raid, and putting out ant poison yourself for a 1,000th of what they charge. You’ll try to cancel the contract and then find out you’d have to pay a $250 early cancellation fee if you do. The positive reviews here can’t be legitimate.
Response from EcoShield Pest Solutions
Hi Christina, thank you for sharing your feedback.<br><br>We’re sorry to hear that your experience hasn’t met expectations. While we aim to provide long-term pest-free solutions through professional service and proven treatments, we understand that our approach may not be the right fit for everyone. Our signup process includes a verbal review, an emailed copy of the agreement, and a final confirmation via text to ensure clarity on all terms, including the early termination fee.<br><br>We weren’t able to locate your account based on the information provided, but we’d really like the chance to look into this further. Please reach out to us at **<customerfeedback@theshieldco.com>** so we can assist you directly.<br><br>We appreciate your time and hope to have the opportunity to make things right.<br><br>Jay A.
I have had service for a few years, called them about yellow jackets, they took care of that the first year. The yellow jackets are back in the exact same area, but now they want more money over me regular service. Makes zero sense. Also i found wasp nests on my front poirch, which is part of my service. They serviced my house few days ago. how did they miss that? I will be dropping them and never use them again.
Response from EcoShield Pest Solutions
Hi Dakotax610, thank you for sharing your feedback.<br><br>We’re sorry to hear about your recent experience and understand how frustrating it must be to see pests return after treatment. Our service includes a 100% guarantee—if covered pests come back after the egg-cycle visit, we’ll retreat at no additional cost. We’d like to look into your account and make this right, especially regarding the yellow jackets and wasp nests you mentioned.<br><br>Please reach out to us at **customerfeedback@theshieldco.com** so we can review your service history and ensure everything is properly addressed.<br><br>We appreciate your time and hope to have the opportunity to restore your confidence in our service.<br><br>Jay A.
I had this company for 2 years and they did a very poor job every time they came to spray the house, I payed them a lot of money for a mouse infection in the basement of my house. At the end of the 2 years I still have a mouse problem as well as yellow jackets. They came 2 times to spray for yellow jackets and did not kill them. At the 3rd appointment they wanted $600 to remove the nest. I ended my contract and called a new company that killed the yellow jackets at once without removing any nest, they will also protect the house from any insects. This company NEVER protected the house from insects. What a waist of money. Do not get this company and check other reviews in the internet they have a 1.5 starts
Response from EcoShield Pest Solutions
Hi Hypatia, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations and appreciate you being part of EcoShield over the past two years.<br><br>Our technicians are trained to provide thorough and effective service, and we back our general pest treatments with a 100% Service Guarantee. While yellow jackets are considered an additional service due to the complexity and safety risks involved, our team often goes above and beyond to address them. In cases of excessive pest activity, additional charges may apply to ensure proper removal and protection.<br><br>Our records show your account has been closed with no pending balance. We respect your decision to cancel and sincerely appreciate the time you spent with us. If you have any further questions, we’re always here to help.<br><br>Jay A.
I recently ended my contract with this company after a very frustrating year. On their very first visit, a technician accidentally damaged my porch banister but didn’t acknowledge it. I contacted their office literally a dozen times over several weeks to discuss reimbursement and was repeatedly told someone would follow up. They couldn’t have cared less. The manager eventually left me a voicemail promising a check, but I never received one. Because I was under contract, they continued to provide service, but our pest problem actually got worse, not better. Despite multiple treatments, we ended up with more ants than before. To make matters worse, I’ve had repeated unannounced visits from sales representatives, even after I explained that I fired them.
Response from EcoShield Pest Solutions
Hi Andrew, thank you for sharing your feedback.<br><br>We understand how important clear communication and consistent service are, and we appreciate you taking the time to outline your experience. Our team is committed to helping every customer achieve a pest-free home, and we’d like to review your account to better understand the concerns you’ve raised.<br><br>Please email us at **customerfeedback@theshieldco.com** so we can assist you directly.<br><br>Thank you again for your time.<br><br>Jay A.
I am told one thing and something else happens. The worker does there job but the salesman dont. I signed a least under false pretents where my money was an issue promised twice that this money wouldnt come out of my account and they would wait. The saleman sold me a 6 year package that they only do 2 years. I am very disappointed in this service and the way they have handled this whole situation. I will be canceling my contract.
Response from EcoShield Pest Solutions
Hi Candace, thank you for sharing your feedback. We’re truly sorry to hear that your experience hasn’t matched what was promised, and we understand how upsetting that must be—especially when finances are a concern.<br><br>Our signup process includes a verbal review, a digital copy of the agreement, and a confirmation text to ensure clarity and transparency. We’d really appreciate the opportunity to review your account and clear up any confusion about the service terms and billing.<br><br>Please email us at customerfeedback@theshieldco.com so we can assist you directly and work toward a resolution.<br><br>Thank you again for bringing this to our attention.<br><br>— Via I.
While I was not satisfied with the overall services provided, I would like to commend the customer service team for their outstanding support. Fatima, Carl, and Joy were exceptional—professional, patient, and thorough in guiding me through the processes and services I was navigating. Their dedication and communication were greatly appreciated. Unfortunately, my experience with the service technicians was disappointing. It appeared that corners were cut during visits, and several issues remained unresolved. I had to contact the company multiple times to address problems that should have been handled during the scheduled appointments. As a result, my pest issues persisted.
Response from EcoShield Pest Solutions
Hi Danielle, thank you for sharing your thoughtful feedback.<br><br>We’re truly sorry to hear that the service visits didn’t meet your expectations, and we understand how frustrating it must have been to deal with unresolved pest issues. That’s not the experience we want for any of our customers. We’re grateful, though, for your kind words about Fatima, Carl, and Joy—your recognition of their support means a lot, and we’ll be sure to pass it along.<br><br>EcoShield offers a 100% Service Guarantee, and we’d love the opportunity to schedule a follow-up to ensure your home is fully protected. Please email us at customerfeedback@theshieldco.com so we can assist you directly.<br><br>Thank you again for your time and for giving us the chance to improve.<br><br>— Via I.
Ecoshield came around my neighborhood and falsely claimed our neighbors were using their services. First they told me my neighbor next to us uses them which I found out was a lie then they told my neighbor on the other side that I use their services which is also a lie. They used specific names too, it wasn’t some generalization. Pretty scummy way to get started.
Response from EcoShield Pest Solutions
Hi Will, <br><br>Thank you for bringing this to our attention. It’s completely understandable to feel concerned when something doesn’t seem right. We expect our representatives to uphold the highest standards of professionalism and integrity at all times.<br><br>We’d like to investigate this further and take appropriate steps. Could you please email us at customerfeedback@theshieldco.comwith your neighborhood, the date/time of the visit, and any other details you recall? <br><br>We appreciate your feedback and look forward to resolving this. <br><br>— Via I.
Just had to chase their sales guy off my lawn. Trying to work from home and this dude has literally knocked on my door repeatedly all day long trying to sell services and then took an attitude when I called him out on it. I don't need any psy control services right now and you can be sure that when I do it won't be with these clowns.
Response from EcoShield Pest Solutions
Hi David, <br><br>Thank you for taking the time to provide us with your feedback. <br><br>Our team of Route Managers are eager to share our pest solutions with the community, but understand that not everyone is interested in our services. We apologize for any frustration you may have experienced. <br><br>If you would like to provide us with more information, we can coordinate with our local leadership to make sure contact is not attempted at your property again. We take respecting the privacy and wishes of our community members very seriously. Our email is customerfeedback@theshieldco.com. We want to thank you again for bringing this to our attention, and hope you have a wonderful rest of your day. <br><br> <br><br>Warm regards, <br><br>EcoShield Customer Feedback Resolution Team
Contact Information
Phone
+1302-402-5223Address
18 Boulden Cir suite 34, New Castle, DE 19720
Website
www.ecoshieldpest.comHours
Frequently Mentioned