Pointe Pest Control - Richland
Verified1900 Fowler St Suite D, Richland, WA 99352
Open 6 days/week, Early hours
About Pointe Pest Control - Richland
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customers' needs. Pointe Pest Control is proud to give back to the communities it serves through a number of avenues, including an annual Scholarship Program awarded to graduating Seniors in Washington, Idaho,Oregon, and Montana. In addition, Pointe conducts an annual Charitable Bed Bug Treatment program called 'Take a Bite of the Holidays' that includes a complete bed bug treatment for a family in need.
Rating Breakdown
4.9
★★★★★2,205 reviews
Customer Reviews (30)
Response from Pointe Pest Control - Richland
Hello Kathy! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Micah came to our first treatment as scheduled and on time. He was very kind, knowledgeable, and efficient. I look forward to working with him as we move forward with quarterly service.
Response from Pointe Pest Control - Richland
Hello Katy! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Levi is the BEST. The whole staff at Pointe Pest are awesome
Response from Pointe Pest Control - Richland
Hello JR! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Response from Pointe Pest Control - Richland
Thank you for your five-star review, Cindy! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Great, friendly, on time service. A real pleasure.
Response from Pointe Pest Control - Richland
Hello Dandsare! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Response from Pointe Pest Control - Richland
Mary, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
I have twenty years of expertise with pest control technicians servicing my home and Ryan is excellent. He is professional, respectful, knowledgeable, and has years of valuable experience.
Response from Pointe Pest Control - Richland
Hello Timberly! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Response from Pointe Pest Control - Richland
Hello Kristen! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Response from Pointe Pest Control - Richland
Dan, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Ryan did a thorough job and was friendly with my staff. Kudos to Ryan.
Response from Pointe Pest Control - Richland
Hello Maria! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Zeke is always very professional and listens to any concerns we have. He provides great service.
Response from Pointe Pest Control - Richland
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Kristina!
Quick and professional! Even found a spot where rodents can get under the house that the inspection and myself missed!
Response from Pointe Pest Control - Richland
Hello Derek! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Response from Pointe Pest Control - Richland
Hello Robin! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
He always does a great job and is super friendly. Thanks for sending him regularly to our house.
Response from Pointe Pest Control - Richland
Thank you for your five-star review, Glen! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Response from Pointe Pest Control - Richland
Hello Theresa! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Response from Pointe Pest Control - Richland
Michael, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Your technician did his usual good job.
Response from Pointe Pest Control - Richland
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Mike!
She always does a great job.
Response from Pointe Pest Control - Richland
James, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
They have always been on time, very pleasant to deal with and most of all successful at what they do.
Response from Pointe Pest Control - Richland
Thank you for your positive review, Carol! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Worst company have ever worked with They never showed up when supposed to and the. Would randomly show up and spray chemicals all over our furniture even though said would not and when canceled service keep coming and tried to bill me for it. Avoid at all costs
Response from Pointe Pest Control - Richland
Ted, thank you for your review. We are truly sorry for the frustrating experiences that led to you canceling your account. We strive to always provide five-star customer service, so we are concerned to hear about the lack of communication and care you experienced. Our Office Management team attempted to contact you yesterday, so at your convenience, please give us a call back to discuss your experience. Thank you again for your feedback, and we hope you have a great day.
Showed up without pre calling to make sure we are home. Not home and couldn’t finish service inside and backyard but charged us full amount. This happened before and we were supposed to be off this type of billing. You can send me a reminder for the day but I’m not sitting around all day waiting for Pest to show up. Had staff try to tell us they couldn’t give a refund…until we got ahold of someone with common sense and refunded our money last time. I’ll be cancelling Pointe Pest control since they can never notify us of the hour of service. They sent text but I check my texts twice a day! How about we go back to the old days and actually call and speak to the homeowner.
Response from Pointe Pest Control - Richland
Steve, thank you for your review. We apologize for the lack of communication before your services, and we completely understand your frustrations. Your review was forwarded to our Office Management team, who is looking into the situation and making sure our teams are on the same page going forward. If you would like to discuss this situation or request a re-service, please don't hesitate to call us. Thank you again for your feedback, and we hope you have a great day.
I rarely leave negative reviews, but I feel it’s important to share my experience so other homeowners know what to expect. I hired Pointe Pest Control to address a rodent issue at my home in Richland. While the technician was here, he attempted to move my refrigerator and accidentally caused a deep gouge in my recently remodeled flooring. He acknowledged the damage right away, apologized, and took multiple photos to send to management. At that point, I appreciated the honesty and assumed we would work through the standard repair/insurance process. Unfortunately, everything after that point has been extremely disappointing. The service manager initially told me they would refund my service and “take care of the floor costs” once I provided estimates. I obtained three quotes from licensed flooring companies, all of which independently confirmed that the damaged boards cannot be spot-repaired or individually replaced. The only professional fix is a full floor replacement. After sending the quotes, Pointe Pest suddenly changed their position. I was told they would only repair the damage if the cost was below their deductible (a condition that was never mentioned before). They also claimed they didn’t have the photos their own technician took. They then contacted one of my flooring contractors directly, questioning their professional recommendation and implying they were only suggesting replacement “because they work in sales.” The flooring expert called me multiple times letting me know Pointe Pest wanted her to apply a topical product that she believed would fix the damage. It did not fix anything — in fact, it made the scratch darker and more noticeable. Even the person who applied the product admitted onsite that it was not a real repair. At this point, I’ve been met with inconsistent information, backtracking, and no meaningful path to resolution. All I have asked for is for the company to take responsibility for the damage their employee caused and repair the floor properly. I’m posting this review not out of anger, but because this has been a genuinely frustrating experience and something I wish I had known before hiring them. I hope they choose to resolve this properly, but until then, I would recommend other customers proceed with caution and be aware of what may happen if property damage occurs during a service visit.
Response from Pointe Pest Control - Richland
Jason, thank you for your review. We sincerely apologize for the floor issue and understand your frustrations with the situation. As our Management team has been open to resolving this issue since it first began and we mutually cancelled your contract, we wish you the best. If there is anything else we can do for you, please don't hesitate to contact us. Thank you again for your feedback, and we hope you have a great day.
Still have the same bug problem after three treatments. Called for them to come back. They have not returned calls or come back. Done with these people
Response from Pointe Pest Control - Richland
Chris, thank you for your review. We are truly sorry for the lack of communication from our team and for your frustrating experiences with our services. Our Office Management team recently attempted to call you back, so if there is anything we can do for you, please don't hesitate to contact us. Again, we apologize for your negative experiences, and we hope you have a great day.
after initial service could not get anyone to help with spider and wasp control after repeated messages to their mail box. Also called five different phone numbers they have listed and they all go to the same answering service --- dead end. Am cancelling service and going with someone local who will respond.
Response from Pointe Pest Control - Richland
Suzanne, thank you for your review. We are truly sorry that you were unable to get in contact with us, and we appreciate your patience as we continuously fine-tune our phone system. We will look into the situation in greater detail and make sure our teams are on the same page going forward. We're happy to come out if you need something in between services. Again, we apologize for these frustrating experiences, and we hope you have a wonderful day.
They used to do a good job but lately it seems like they don’t spray down our whole building and they do not remove all the cobwebs. After they leave we notice there are still cobwebs around the windows and above the doorways
Response from Pointe Pest Control - Richland
Irina, thank you for your review. We sincerely apologize for the lack of cobweb removal during your recent services. We are looking into the situation in detail and will certainly make sure it is handled appropriately. If you wish to discuss your experience with our team further, please contact us at your convenience. Again, we apologize for your negative experience, and we hope you have a great day.
I had an awful experience with Dawson! He didn’t even attempt to do my backyard in which they have two of their black boxes in!!! He was there for a few minutes and could not have possibly attempted let alone done all the things he said he had completed!! So disappointed in him and this company! They usually provide much better service with my other technician!!
Response from Pointe Pest Control - Richland
Cheryl, thank you for your review. We sincerely apologize for the lack of thorough treatments during your recent service. Our Office Management team is looking into the situation in detail and will certainly make sure it is handled appropriately. If you wish to discuss your experience with our team further, please contact us at your convenience. Again, we apologize for your negative experience, and we hope you have a great day.
Where do I begin as these people are despicable! I tried to hire them for one application at $119.95 8 months ago and they showed up at my door wanting me to sign a contract for 6 applications! I turned them around. I tried one more time for one application, as I am moving, told them this, and they agreed to spray inside and out for $119.95. Woman shows up again wanting me to sign a contract for multiple sprays. I told her it was agreed only one spray. She goes out to her truck and talks to her supervisor for 20 minutes and comes back and says she can do one spray inside and out for the $119.95. Apparently she did a lousy job as the ants are back! Today I go on my credit card site and they had charged my card for $183.70. Who needs to deal with thieves like this? I am putting the charge in dispute, posting reviews on Yelp and Google and contacting the Attorney General Bob Ferguson. I recommend never doing business with these people. Despicable conduct! Jacob wrote a B.S. reply. It should not take over a week to get my money back for the $63 overpayment price gouging and the ants are still here, like they enjoyed their "treatment." My advice is go to Home Depot and buy some Spectracide indoor/outdoor and spray yourself. It's not worth dealing with this type of scum company! Despicable!
Usually we have great experiences with Point Pest Control, they are very quick to come out when we need them so this is more then likely a one off. When the two employees were done they left our gate open and our two dogs got out. I spent the better half of an hour trying to find them.
Response from Pointe Pest Control - Richland
Oh no! We are so sorry to hear that! We can make a note in your account to make sure to close the gate when we are done servicing! Please give us a call to get that taken care of right away!
BUYER BEWARE!!!!!! If you try to contact these guys you will likely get the answering service, NOT POINTE! I called to cancel my service with them, got the answering service, who noted that I only wanted to cancel my current appointment. Pointe took it upon themselves to reschedule without my input. Twice now, they have sprayed my yard with my dogs there, who have a doggie door so they can come and go in the back yard at will. Now I am on the hook for paying for a service that I didn't want. I asked to talk to a manager...the "team lead" called me back and said the manager is not available. Bottom line is they don't care what I want, or when I want it. If they schedule your house to be done (with or without you asking to be scheduled) you are paying for it...."we went to the house and sprayed, we don't care if you actually wanted it". They said "well, we sent you a notice that you were on our schedule". Too bad I didn't pay attention to their messages (had no intention of doing business with them anymore), but I never would have thought that they would schedule me without my go-ahead???? NO PERSONAL TOUCH (ANSWERING SERVICE SAYS IT ALL).
Response from Pointe Pest Control - Richland
Hi Jason. Thank you for contacting us. I'm glad you were able to speak with one of our CSRs here at Pointe yesterday regarding the situation. It is my understanding that there was some confusion between our answering service and our in-house team, and I apologize; that has been internally handled accordingly. For your own future reference and that of the public, almost all of our calls are handled by our in-house team during regular business hours. We strive for the utmost in customer service and will do our absolute best to work with our customers' requests, schedules, etc. to accommodate their needs; we're here to help with our customers' peace of mind. Regarding the treatments, we cancelled all services as you requested, so there won't be any more treatments, and your account has been credited. We appreciate your patronage, and if there's anything we can do in the future, please let us know. Thanks again and have a very happy Thanksgiving.
Contact Information
Phone
+1509-588-7144Address
1900 Fowler St Suite D, Richland, WA 99352
Website
pointepest.comHours
Services
Frequently Mentioned