Duo Pest Control
Verified713 Jadwin Ave Rm 6, Richland, WA 99352
Open 6 days/week
About Duo Pest Control
We are a full service pest control company. From your kitchen to the concrete we can take care of the pests preventing you from being relaxed, happy, and at home - in your home.
Rating Breakdown
4.9
★★★★★146 reviews
Customer Reviews (27)
Jonathan was courteous and professional with his explanation of services provided. Did an examination of the property and pointed out areas of concern. Pleasant experience interacting with Jonathan.
Response from Duo Pest Control
Thank you for the excellent review! Glad I could be of help and do a good job for you!<br><br>Jonathan<br>Co-Owner
Cleaned up cobb webs and wasp nests. Super friendly and did an amazing job! Will use again.
Response from Duo Pest Control
Thank you for the review Stephan! Means a ton to us giving a great shoutout! We’ll make sure to keep doing a good job for you into the future :)<br><br>Jonathan<br>Co-owner
We were overrun with a serious infestation of mice, rats, and wasps last year. I was so fed up and disgusted with the conditions of the new home we moved into and thankfully Duo and Keagan were able to get rid of them ASAP!
Response from Duo Pest Control
Thank you for the awesome review Jenna! Super happy to hear Keagan and the rest of the team did such a great job handling those rodents and wasps for you! <br><br>Jonathan<br>Co-owner
Awesome work cleaning up before we sell!!! Jonathan was great! Thanks DUO!!!!
Response from Duo Pest Control
Thanks so much for the kind review Janelle! Glad I was able to help out. Best of luck to you and Grant in your move :)<br><br>Jonathan<br>Co-owner
Excellent job in cleaning the outside cobwebs and dirt off of the house. Thank You!
Response from Duo Pest Control
Thank you for your review Kim!<br><br>Jonathan <br>Co-owner
Keagan was awesome. Did a great job. Also very personable. Highly recommend!
Response from Duo Pest Control
Glad Keagan was able to do a great job for you Amber, your review means a lot to us, thank you!<br><br>Jonathan<br>Co-owner
Came to clean the webs and diego was nice and did a good job cleaning up
Response from Duo Pest Control
Thank you for the review Larry! Glad Diego was able to a good job removing webs from your home :)<br><br>- Jonathan<br>Co-owner
Diego came by to clean up the webs and did a great job making the place look nice! Would recommend
Response from Duo Pest Control
Thank you for the great review and praise on Diego's work Kyle!<br><br>Jonathan<br>Co-owner
Did a good job removing webs from the front of my home. Diego seems to be detailed oriented.
Response from Duo Pest Control
Thank you for the review Rodger! Diego is always extra thorough :) Happy we were able to help. <br><br>- Jonathan<br>Co-owner
Duo Pest Control was recommended to me and I’m happy I called them. Keagan came out the very next day and gave me a quote. Diego was here the very next day. Both were so professional, knowledgeable and friendly. I highly recommend this team!
Response from Duo Pest Control
Michelle, thank you for the super kind review. We're so happy you were able to have such a good experience using us to take care of your Benton City home. We strive to keep delivering on that 5 star service!<br><br>Jonathan<br>Co-owner
Duo Pest Control was here today ( Jan 7th) to do their General Service. Diego was very professional. Have pests? Get Duo Pest Control. You won’t be sorry. Awesome job Duo. Thanks Keagan for such a great team. Cathy Stewart
Response from Duo Pest Control
WOW! Thank you so much for the glowing review Cathy! Means a lot to everyone on the team. We'll make sure to keep doing such a good job as long as you trust us to take care of the pests here in Richland. <br><br>Jonathan<br>Co-owner
The guys were polite, thorough, and respectful of our property. They came to the house the same day and were very responsive to follow up calls.
Response from Duo Pest Control
Thanks for such a kind review Traci! Means a lot to everyone in the office and out doing the work to hear we're doing a good job for you :)<br><br>Jonathan<br>Co-owner
Very detailed in his application.
Response from Duo Pest Control
Thank you Dee, we keep an eye out for the details!<br><br>Jonathan<br>Co-owner
Diego held my hand through the entire process, explained how the process worked. Where the pests are getting in from. Told him my wife didn't want to see any of the remnants and he said no problem. You want a guy, ask for Diego.
Response from Duo Pest Control
Larch, thank you for the excellent review, means the world to us! Diego really does a great job of keeping everything out of sight and out of mind! <br><br>Jonathan <br>Co-owner
Response from Duo Pest Control
Thank you Nicole, we appreciate your review a ton!<br><br>Jonathan<br>Co-owner
Response from Duo Pest Control
Jerick, thank you for the review! <br><br>So kind of you. <br><br>Jonathan<br>Co-owner
Very considerate ...did a great job without disturbing plants ...
Response from Duo Pest Control
Thank you Jackie!<br><br>Jonathan<br>Co-owner
Quick and efficient web removal! Would hire again! Diego was great, 10/10 recommend
Response from Duo Pest Control
Leyla, thank you for the 10/10 review. You're the best, glad we could take care of the webs!<br><br>Jonathan<br>Co-owner
Friendly guys and great work! Happy to support local businesses keeping the house pest free 💪🏼
Response from Duo Pest Control
Thank you Avery. We try to be the best local bug guys around! Appreciate your lovely review :)<br><br>Jonathan<br>Co-owner
He did a spider web cleaning of the whole house. Based on what I could see the job was thorough and quick. I would use him for future work.
Response from Duo Pest Control
Thank you Verl, glad we were able to do a great job cleaning up the webs!<br><br>Jonathan<br>Co-owner
Keagan came by and did a free home inspection for rodent ingress. We had no problems with any of that, so he made no recommendations (even though I know of some companies out there who would recommend things that you don't need). I appreciated his honesty, and his attitude. If I need any services in the future I know who I will reach out to. Thanks again.
Response from Duo Pest Control
There is no record of this person being a customer of ours in our database. <br><br>This is in relation to a disgruntled employment experience.
The technicians did their job and performed the service as scheduled. I was unsatisfied that I had to pay for the quarter to cancel ($180 + tax), but I should have paid more attention to the service schedule.
Not a fan. Very pricey and they lock you into a year contract. I didn’t see any difference between them and any others we’ve tried. Every one else is 1/4 the price and doesn’t put you into a year-long contract. Go with Point Pest control….
Please read the agreement fully before signing. Payments are monthly but service is quarterly. I was paying over $200 per service total and when I tried to cancel after my year contract was over I was told I had to pay the full remaining months in that quarter in order to cancel. Service was good at the beginning but towards the end, communication was difficult and I noticed the workers coming out were in and out very quickly and I still had insect and rodent problems in areas. It took almost a month for someone to respond after I tried calling, texting and e mailing to cancel service. The guys are nice when they come out and talk to you, they have good customer service skills, but unfortunately I felt taken advantage of when I tried to part with them. They do a fine job but I expected better for that price.
Response from Duo Pest Control
B, Wanted to reach out and apologize for the mishandling of communications between yourself and us. We missed your initial email reaching out requesting cancellation which is completely our fault, apologize for the delay in resolving your concerns it is very uncharacteristic of 99% of our customer service. We are human and do make mistakes occasionally. Hope what we were able to do for you on the phone earlier today was able to in some small way account for the mess up on our end and help bring things to a close without a sour taste in your mouth from using our service. <br><br>Jon - Co-owner Duo Pest
Had a problem with ants in the kitchen. They are now gone. Very responsive
Contact Information
Phone
+1509-362-9769Address
713 Jadwin Ave Rm 6, Richland, WA 99352
Website
www.duopest.comHours
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