About this provider in Richland
Alta Pest Control provides premium pest control services to homeowners in Tri-Cities, WA. We focus on long-term pest control services with quarterly treatments only, not one-time services. Our general pest control service covers ants, cockroaches, rodents, fleas, spiders, wasps, and more. We also of
Rating breakdown from customer reviews
4.8
1,260 reviews
Customer reviews for Alta Pest Control
roger chavez
I cannot recommend this company due to very poor communication and reliability. It was extremely difficult to get in touch with anyone by phone, and when i tried text messages, messages were rarely returned. To make matters worse, they canceled a scheduled service at the last minute and then showed up at my home on a different day without notifying me. When dealing with pest control, clear communication and dependable scheduling are essential, but this company consistently fell short. Overall, a
Provider response
Roger, thank you for bringing this to our attention. We sincerely apologize for the challenges you faced with communication and scheduling. We have located your account and a member of our team will be reaching out directly. We would greatly appreciate the chance to connect with you and better under
Blake Bartlett
WOULD GIVE LESS THAN ONE STAR IF POSSIBLE SAVE YOUR MONEY, DO NOT HIRE THIS COMPANY! NEVER FULFILLED OUR CONTRACT (they visited our house 3 times). TECHNICIANS DID NOT SHOW ANY REGARD FOR THEIR OWN SAFETY OR THE SAFETY OF OUR HOME. WON THE DISPUTE WITH OUR BANK AND THEY ARE STILL HARASSING US TO RECEIVE PAYMENT. I thought I was hiring professionals to solve our rodent issue in our crawl space. Turns out I hired a band of negligent clowns. It took them three visits to *almost* show up prepared
Provider response
We are very sorry about the frustrations you encountered through this experience. Our team did complete the contracted work and made multiple service visits in an effort to address the concerns you raised. We also investigated each of the issues brought to our attention and confirmed the services we
Greg Garza
I’ve been with them for 3 months and nothing has changed ants are still everywhere an it’s the same thing every time we’ll send someone out again same result none I asked to get out of my contract an was told we can send someone every week till it’s fixed after 3 months an no difference I said I want out was told that I would be charged 299 for canceling contract but they didn’t fulfill their part of it Ashley the manager for Tri-Cities told Grey a customer service rep to tell me all they can do
Provider response
Greg, we’re sorry to hear about your frustration and appreciate you taking the time to share your experience. We want to make sure your concerns are fully understood and that we review the details of your service history. Someone from our team will be reaching out to you personally today to discuss
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Treatment and cost guides before you call
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