Provider profile

Buffo's Termite & Pest Control

4.8 stars from 150 customer reviews · 155 S Freedom Blvd, Provo, UT 84601

  • 4.8 out of 5 stars
  • 150 customer reviews
  • Provo, Utah
  • Open 5 days/week
4.8
Rating
150
Reviews
Yes
Claimed
Yes
Website

About this provider in Provo

Serving Provo and all of Utah for over 60 years, Buffo's Termite & Pest Control is a third-generation, locally-owned company. We deeply appreciate the ongoing support from our Utah community as we provide reliable general pest control and lawn care services for residential and commercial sites, handling a wide range…

Pests handledtermites
Praised forfriendly
Methodstermite treatment

Rating breakdown from customer reviews

4.8

150 reviews

5
141
4
2
3
1
2
3
1
3

Customer reviews for Buffo's Termite & Pest Control

DA

David Amott

9mo ago

I was highly impressed with this company. Instead of making assumptions about the issue and then aggressively upselling unnecessary products, they demonstrated they have the necessary tools and expertise to accurately assess the problem. They recommended only what was truly needed. They are an outstanding team.

Provider response

We are so glad to hear you were impressed with our team's expertise and our honest approach. We believe in accurate assessment and only recommending exactly what you truly need—no unnecessary upselling.<br>It means a lot to us that you recognize our integrity. Thank you so much for the review we really appreciate it!

CC

Clay Creer

10mo ago

I just felt like I was vacuuming carpet not mowing my lawn! I was not told by anyone to give this review and I have thought about doing this every year for the past ten years or so and realized I need to do this because I am so satisfied. I use to fertilize and do my own pest control but never had a lot of success. My wife's friend Lisa is the daughter of the owner of Buffos and mentioned they do fertilizer and pest control. We decided to give them a try. The first time I used buffos I noticed a huge difference in how green my lawn was along with no weeds and bug problems. My lawn has looked awesome ever since. They are the nicest people to talk to and are very organized and on time with applications. I have had many people ask how I keep my lawn so green and healthy. I tell them with one word. Buffos! Now they are starting to use Buffo's Termite and Pest control and fertilizer. Now I'm starting to get jealous of their lawns. Thanks again for such a great service. Clay and Carolyn Creer.

Provider response

Clay and Carolyn, we are incredibly grateful for this amazing review! Thank you for taking the time to share your satisfaction with Buffo's. It truly makes our day to hear that your mowing now feels like you're just 'vacuuming carpet'—that means your lawn is as thick and healthy as it gets! We appreciate your continued trust and loyalty in our team. We promise to keep delivering the consistent, quality service that keeps your lawn green, weed-free, and pest-free year after year.<br><br>Thank you again for choosing us. :)

DR

David Right

11mo ago

We have used Buffo's for years. My wife signed up with one of the door knocking company's and it was a horrible experience. We were able to finally get out of that service and back to this great company. I would highly recommend them. There preventive service is great. Service Technicians are friendly and know what they are doing.

Provider response

Thank you so much for your kind words and for your continued loyalty! We're thrilled to hear that you've had a great experience with our preventive service and our technicians. We truly value your business and are so glad to have you back with us. We look forward to continuing to provide you with excellent service for many years to come!

IB

Isaac Burgi

1y ago

Poor Service and Questionable Business Practices! I had a very disappointing experience with this company that cost me over $1,200 with little to show for it. Termite Treatment Issues: Paid $1,200 for termite treatment despite having no active termite infestation - I only wanted the warranty coverage for peace of mind. When I contacted them a year later for the promised reinspection and warranty renewal, I was shocked to learn they considered the warranty void because I had replaced some grass in my yard and repaired a sprinkler head. These minor landscaping improvements somehow invalidated my expensive warranty, and they insisted on an additional $700 to renew coverage. This feels like a bait-and-switch tactic. Ineffective Spider Treatment: Also paid them to spray for spiders with zero results. The spider problem persisted exactly as before treatment. Out of frustration, I purchased products on Amazon for a fraction of the cost and achieved dramatically better results doing the work myself. Overall Assessment: For the significant amount I paid, I expected professional service and effective treatments. Instead, I received expensive services that didn't work, followed by unreasonable warranty restrictions that seemed designed to generate additional fees. The fact that I achieved better pest control results with DIY methods raises serious questions about the quality of their treatments. I cannot recommend this company based on my experience. Look elsewhere for pest control services.

Provider response

Thank you for your feedback. We would like to clarify a few points regarding your service.<br><br>The original termite treatment cost was $1,246.30, not $2,000. During the one-year inspection, we found that the treated area had been disturbed by landscaping for sprinklers. We explained to your wife that this voids the warranty, as any disruption to the treated soil can compromise its effectiveness. We then provided you with a quote to re-treat the disturbed area to restore the full warranty, and also offered a certificate of treatment for your home sale. There was no "bait and switch" as we were upfront about how the warranty was affected.<br><br>Regarding the spider treatment, our one-time service comes with a 30-day guarantee. We were not notified of any issues until this review, which was well over a year after the service. We would have been happy to return and re-treat the area at no charge if you had reached out to us within the guarantee period.<br><br>We have been a locally owned and operated business since 1957, and we are committed to providing quality service and clear communication with our customers.

MH

Mike Hendron

1y ago

We've used Buffo's for years to service our large HOA maintained areas. They have helped with vole and gopher issues, as well as tree and shrub pest treatments. Their prices are always fair and reasonable and the respond quickly and communicate options and results clearly. They just get the job done without hassle and without pushing unnecessary services or long-term contracts

Provider response

Thank you so much for the fantastic review Mike! We truly appreciate your long-standing business and are so glad to hear that we've been able to consistently meet your HOA's needs. It's great to know that our team's quick response, clear communication, and fair pricing are making a difference. We look forward to continuing to serve you.

SL

Stephen Labrum

1y ago

I have used Buffo’s for many years commercially and at my home. Had them come to the house again today. They are prompt, professional, clean, respectful, and knowledgeable. We had heard a critter in our attic. They set a bait station in the attic along with a couple around the perimeter of the house. They are my ‘go to’ company for pests. Very happy with their work and highly recommend them after having worked with them for more than 20 years. I go to them every time!

Provider response

Thank you for your review, Stephen! We appreciate your loyalty and are thrilled to hear that you are happy with our services. We look forward to continuing to be your go-to company for pests for many more years to come.

CU

Catherine Usevitch

1y ago

The two inspectors who came out to my house were very respectful, friendly, and helpful. Performed a free inspection to make sure there weren't any pest issues and gave me tips to prevent infestations. The scheduling employee was also excellent.

Provider response

Thank you for your review, Catherine! We're glad to hear that our inspectors and scheduling employee provided you with excellent service. We appreciate your feedback!

MA

Matthew Anderson

1y ago

Great company. Spiders are gone. Wife is happy.

Provider response

Thank you for your review, Matthew! We're thrilled to hear that our services helped get rid of the spiders and make your wife happy. We appreciate your feedback!

LG

Lawrence Green

1y ago

Expert professionals! They are the best!

Provider response

Thank you for your review, Lawrence! We strive to provide expert and top-notch service to all of our customers. We appreciate your kind words and hope to see you again soon!

KR

Kathy Rodriguez

2y ago

Decker Nielson was amazing! Very friendly!!

Provider response

Thank you for your review, Kathy! We're thrilled to hear that Decker provided you with amazing and friendly service. We hope to see you again soon!

CA

Crystal Averett

2y ago

Decker Neilson sprayed and did a fantastic job! Very friendly.

Provider response

Thank you for your review, Crystal! We're thrilled to hear that Decker Neilson provided fantastic service and was very friendly. We appreciate your feedback!

KL

Kitzey Lerwill

2y ago

We have Buffo's come on a monthly basis to spray and Decker Nielson ROCKS!!! not only does he do a fantastic job but he is very personable.

Provider response

Thank you for your review, Kitzey! We're thrilled to hear that Decker Nielson has been providing excellent service during the monthly visits. We appreciate your feedback and look forward to continuing to meet your expectations.

NH

Nikki Haskell

2y ago

Decker Nielson comes into our office to spray and always has the best attitude and biggest smile.

Provider response

Thank you for your review, Nikki! We're so glad to hear that Decker Nielson provides excellent service with a positive attitude. We appreciate your feedback and will be sure to pass along your kind words to Decker.

HE

Heather Eldredge

2y ago

Decker Nielson is freaking AMAZING! He always does such a great job. Makes sure he gets everything so we don’t have any critters. Thank you Buffos!

Provider response

Thank you for your review, Heather! We are thrilled to hear that Decker Nielson provided you with amazing service and ensured that your home is critter-free. We appreciate your feedback and look forward to serving you again in the future.

AC

Adrienne Chamberlain

2y ago

Excellent customer service, on time and efficient technician, very thorough and great price.

Provider response

Thank you for your review, Adrienne! We are thrilled to hear that you had a positive experience with our customer service and technician. We strive to provide efficient and thorough service at a great price. Thank you for choosing us!

FF

Freck Fam

2y ago

They do great pest control for bugs and rodents (it works for quoted length of time), but Buffos term guaranteed is shorter than a different company I found and they charge a LOT more at Buffos. The other co. does a much more thorough insect / wasp/ spider prevention. Still, after sharing a fence with a neighbor who routinely collects junk in their yard, mice kept being spotted in our yard, and Buffos is the ONLY place out of 3 different companies I tried, that actually kept mice from ever being heard in my attic or seen in the grass. When I was quoted a $60-$80 (can't remember exact) installation fee, I thought they'd mebbe do a comprehensive approach to preventing them... Nope! No construction foam or mesh to block possible entry zones, no nada -- it cost me nearly $100 to have them take 4 preloaded bait boxes out of their car and put them on the ground. So Buffos is good and bad. No actual preventative help, but their bait seems to do pretty well at preventing. Not great for other pests (ie we had ants outside within 2 weeks of their visit, and wasps started appearing a full month before the quoted time), didn't REALLY give me any peace of mind bc they didn't do anything to try and prevent rodents from accessing potential entry points... but only rarely heard or saw rodents.

SD

Sieme Doulos

2y ago

They really never told me a price, they just wanted to come and give me a bid, I just wanted to know what It might cost to get a job done but no answer

Provider response

We are not able to pull your information in our system, not sure if you just called in for pricing, but some of our services we do need to come out and take a look at what is needing to be done in order to give you pricing. If you would like to call back in we would be happy to try and help you out, but please understand some services, we do need to come out in order to give you pricing.

BH

brooke hardman

3y ago

I called this company and asked for my yard and my sheds to be treated. And I'm paying over $400. And all they are doing is my eves and the perimeter of my home. What a lack of service for the cost And lack of ability to Complete the service asked for. I'm giving two stars because the person that came to do the spray was fine and on time.

Provider response

Brooke, we appreciate you taking the time to post a review. We did not respond to this review right away as we were hoping to be able to work things out with you. As that was not the case, we did want to explain a contract was emailed over to you, which you authorized and prepaid this contract, for (4) services on the home and shed over the course of (12) months, not for just (1) service. As we were not able to work things out we have issued Brooke a refund for the other (3) services. We do strive to do our best at making all our customers happy, as we have been doing so since 1957. We are sorry we weren't able to do that with you

MC

Mariel Conrad

8y ago

Got a quote for our termite problem. We had a spot on our wall where the paint was bubbling out and we heard them in there so we knew that's where it was. Guy came, didn't even touch or open the hole, just said "yup, that's termites". I get that he has experience, but you don't even just want to look at it? Walked around the outside of the house (thought it was weird he didn't look around the inside at all). Gave me a packet to read about termites, briefly explained them, the chemicals they use, and how it works. Vaguely explained that they drill and insert the chemicals that way. Overall, a super fast, not very informative visit. This is what gets me, though. They have a 10 year warranty for their work. But, they come back once a year to "check" on things, charging $150 a visit. Um, What?? Your warranty obviously doesnt mean anything if i have to pay you $150 a year to walk around my house for 5 minutes. And it doesn't make me trust your work if you have to check on things. Found a different company, a little cheaper, 15 year warranty (no yearly checks, if we ever have any concerns, we call them, they come fix it/respray as needed for free), the guy looked all over our house and in our crawlspace, sat with me and fully explained termites, the spray, how everything works. He made me feel very informed and confident. Going with these guys!

BA

BJ Alvey

12y ago

I don't understand what has happened to this company. I have used them for 4 years, and hooked all my neighbors up for their service. This year they have not responded to 4 of my calls for service. The receptionist said they no longer spray yards without a contract. I told her twice to send one out and she has not followed through. I called them to spray my sons house. They showed up late with no notice. One month later, they finally sent me a bill, and WOW, what a price increase. Unless the owner calls me to get some feed back, I will no longer be using them. They just lost my 2 houses and yards, twice a year. A loss for both them and us.

Provider response

BJ Alvey has been a customer pervious to this review and is still a customer to date. When we asked Boyd about this review, he stated that he did not write this review and loves our company and service!

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