About this provider in Provo
Aptive Pest Control in Provo, UT delivers trusted residential pest control services tailored to the needs of Utah County homeowners. Our Provo team helps protect homes from ants, spiders, cockroaches, wasps, rodents, and more with customized treatment plans. We’re committed to providing effective solutions and…
Rating breakdown from customer reviews
4.8
262 reviews
Customer reviews for Aptive Pest Control
Guess Who
Hired them for pest control, they came 1st time and signed the contract they were to come every month. Our credit card was billed July 9th and nobody has come. Called customer service who confirmed no one has been to our residence in 54 days. Asked to cancel our service, was transferred to another gentleman, says his name was CJ. For at least 15 minutes this gentleman kept pushing us to keep the service. I finally got so frustrated I asked for a manager. He still kept going on and on to the point I yelled at him and refused to continue talking. He kept me on hold 10 minutes then came back saying a manager will call me either today or tomorrow. I have no clue if I will get one. So they bill you without coming and refuse to let you cancel? This is absolutely disgusting service. Beware before signing with them, on top of all this their is a $200 fee to cancel. Even more $ for service you never get.
Provider response
It's really disheartening to hear about your experience. We completely understand how discouraging it would be to feel like you're not receiving the service you expected, especially after seeing a charge on your account and then having difficulty resolving your concerns. <br><br>We'd love the chance to take a closer look at what happened. Please email us at socialmedia@goaptive.com with your service address so we can review your account, look into your service history and recent interactions, and ensure your feedback is shared with the appropriate team. We're here to help and hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Julie Johnston- Nielson
Our technician, Jeremy was polite, professional, and thorough. He truly went the extra mile and fully extracted a wasp nest colony which had developed in our exterior 2nd story dryer vent. In addition to taking care of the wasps, the remainder of our pest control treatment was completed with similar attention to detail. In our opinion Jeremy is text book version of a customer service rock star.
Provider response
Thank you for sharing your experience, Julie Johnston- Nielson! We're thrilled to hear everything went smoothly and that you were pleased with the service. Our team takes pride in providing careful, thorough treatments while making sure our customers feel well taken care of. We truly appreciate your trust in Aptive and look forward to serving you again!<br><br>-Alexis, Aptive Care Team
Luke Bangerter
Love these guys super helpful and affordable
Provider response
We’re really happy to know you received attentive service, Luke Bangerter! Providing reliable care is something our team takes seriously, and we appreciate the continued opportunity to help handle your pest concerns. Thanks for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team
Vickie
He was great and made sure I knew the areas he had sprayed.
Provider response
We’re genuinely pleased to know your experience was excellent from start to finish, Vickie! Providing detailed, thoughtful service along with clear and consistent communication is something our team takes pride in on every visit. It’s rewarding to hear that effort made a difference for you. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
jean freye
Active takes your money monthly and does not show for scheduled appointments. Do not use this company. This is fraud. Will not allow you to remove payment options, only change credit cards. Very poor service. Do not use this company.
Provider response
Hi Jean,<br><br>Thank you for sharing your feedback. We're very sorry to hear about your experience, as this is not the level of service we strive to provide at Aptive. We understand how frustrating it would be to miss scheduled appointments and have concerns about your billing or payment options.<br><br>We'd appreciate the opportunity to look into what happened and work toward a resolution. Please reach out to us at socialmedia@goaptive.com with your name, service address, or account information so we can review your account and get this handled as quickly as possible. We value your feedback and hope to have the chance to restore your confidence in our service.<br><br>-Jasmine, Aptive Care Team
Dionne Muse
He was great, listened and asked questions to make sure he addressed all our concerns. He was respectful and polite.
Provider response
Hi Dionne, <br><br>Thank you for your wonderful review! We're glad to hear your service professional took the time to listen, ask questions, and ensure all of your concerns were addressed. Providing respectful, personalized service is an important part of making sure your pest concerns are handled.<br><br>Thank you for choosing Aptive!<br><br>-Jasmine, Aptive Care Team
Gary Dinkelman
I misunderstood the price offer. When I called they gave me a better price option. They said they sent me the contract information to my email, but it didn’t come through. We found they misspelled my email address and resent it, but it still did not come through and that wouldn’t stay on the phone with me to find out why.
Provider response
Hi Gary,<br><br>Thank you for taking the time to share your feedback. We're glad we were able to work with you to find a pricing option that better fit your needs, but we're sorry to hear about the issues with your email address and the difficulty receiving your contract. We understand how frustrating it is when something as simple as receiving important information doesn't go as expected, especially when the issue wasn't fully resolved during your call.<br><br>At Aptive, we strive to provide a smooth and transparent experience from the very beginning. We'd appreciate the opportunity to make sure you have everything you need. Please reach out to socialmedia@goaptive.com directly so we can verify your contact information, ensure you've received your agreement, and get this handled. Thank you for bringing this to our attention.<br><br>-Jasmine, Aptive Care Team
Kertina Pickrom
Aptive technicians were always great....very informative and nice. My problem started with Aptive when my contract ended. The automated system continued to schedule appointments for me. I called several times to stop the automated system from scheduling appointments... it continued. As a courtesy, a representative offered me a free service, because I became very annoyed. I received the"free"service and also agreed to the basic service( no contract). I could schedule appointments only when I want. Then, about 2 months later I received a bill for that "free" service. Also, another appointments was make that I did not authorize. I became so irritated, I told the Aptive manager to remove me completely. I will not do business with Aptive in the future.
Provider response
Hi Kertina, <br><br>Thank you for taking the time to share your experience. We are glad to hear our service professionals were informative and kind, but we are very sorry to hear about the frustration you experienced with scheduling and billing after your contract ended.<br><br>At Aptive, we want every part of the customer experience to feel clear, simple, and fully handled, and it’s clear we missed the mark here. We would like the opportunity to review what happened and ensure your concerns are properly addressed and prevented moving forward. If you are open to it, please reach out to socialmedia@goaptive.com so we can look into this further and help make things right.<br><br>-Jasmine, Aptive Care Team
Sofia Calderwood
I wish I could put a negative star because it’s been a horrible experience. I call about an infestation in my house and they wrote the address wrong and went to the wrong place after telling them the correct address 4 times. Then they cancel or don’t show up when they said they would. I called them at least 3 times and they pass the call around and no one seems to know what they’re doing. Then they show up and spray outside when I asked to come inside because the bugs are in the house. So they definitely lost my business. Work on your customer experience/service.
Provider response
We appreciate you bringing this to our attention, Sofia. Having the wrong address tied to a service request, missed or canceled appointments, repeated calls, and a treatment that did not match the issue you reported would be a very difficult experience, and we're sorry that happened. If you're open to it, we’d like to review what happened and take a closer look at the account details. Please email socialmedia@goaptive.com with your correct service address and any additional information so our team can look into this further. We're here for you!<br><br>-Alexis, Aptive Care Team
RoJeanne Smith
Great service.
Provider response
It’s wonderful to hear that your experience has been positive and that our team delivered professional, reliable care while handling your pest concerns, RoJeanne Smith! Your satisfaction is always our priority, and your feedback really lets us know we're on the right track. Thank you for trusting Aptive to protect your home from unwanted pests!<br><br>-Alexis, Aptive Care Team
Lois Arthur
David Rojas is the best!!! Very professional and knowledgeable.
Provider response
It’s wonderful to hear that our team continues to provide such polite and professional service, Lois Arthur! Knowing that they've been knowledgeable and take the time to answer all your questions really speaks to the care he brings to each visit. Consistency like that makes a big difference.<br><br>We truly appreciate you sharing your experience and are grateful for the trust you place in Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Chris Sprunt
Rep was friendly and happy. Did a great job.
Provider response
Hi Chris, <br><br>We really appreciate you taking a moment to share this. It is great to hear your Aptive service professional brought a friendly, positive attitude and did a great job during the visit. We take a lot of pride in making sure every experience feels easy and dependable, because at Aptive we’ve got this handled so you can feel confident things are taken care of the right way. Thank you for choosing Aptive and for being part of our community.<br><br>-Jasmine, Aptive Care Team
Stacey Olson
Very professional and friendly stsff!
Provider response
Hi Stacey,<br><br>I really appreciate you taking the time to share this, and I’m glad to hear you found our team professional and friendly. That kind of experience is exactly what we aim to deliver at Aptive every visit.<br><br>Thank you for choosing Aptive, I’m happy we could keep things handled for you, and we look forward to continuing to take care of your home moving forward.<br><br>-Jasmine, Aptive Care Team
Saige Plowman
Saw a man with his pants down and peeing on the lawn in their parking lot. It was in the middle of the day. Disgusting!
Provider response
Thank you for bringing this to our attention, Saige. Please email socialmedia@goaptive.com with any additional details, and our team can look into this matter to ensure it’s addressed appropriately. We are here to help!<br><br>-Alexis
Nicolae Banari
The worst company! The worst service!
Provider response
We are truly sorry your experience hasn’t been as positive as we’d hoped, Nicolae Banari. We take feedback like this seriously and would appreciate the chance to address it directly. Please contact us at socialmedia@goaptive.com with your service address so we can assist. We hope to hear from you soon!<br><br>-Alexis
Kurt Yates
I had them come to spray my rental property and their payment system is terrible. The service was great for spraying, but I’ve now tried submitting my payment three different times with no luck. They called me from some India location and I spent 40 minutes during work trying to get this figured out. Still no luck.
Provider response
We’re glad to hear you were pleased with the service at your rental property, though we’re sorry for the frustration you’ve experienced with the payment process, Kurt. We’d like the opportunity to review your account and help get this resolved if you're still in need of assistance. Please reach out to socialmedia@goaptive.com with your service address so our team can help.<br><br>-Alexis
Karissa Gurule
This company has two names. They are complete frauds. We have cameras and they will state they come to service and charge you for it but no one ever comes. Our home is infested with elm beetles even after using them for over a year. You can't ever talk to a human either it's only a robot on the phone.
Provider response
Hi there, <br><br>We’re really sorry to hear about your experience, and we completely understand your frustration. If pests are still active around your home after ongoing service, and especially if it appears a recent treatment was missed despite being charged, that’s absolutely not acceptable—and we take that very seriously.<br><br>At Aptive, we aim to provide dependable, thorough service, and when that doesn’t happen, it’s our responsibility to make it right. We’d like to fully investigate the missed visit you mentioned and ensure any charges that shouldn’t be there are corrected. Your camera footage and feedback are valuable in helping us hold ourselves accountable.<br><br>We also know how frustrating it can be to deal with automated systems when you just want to speak with someone who can help. That’s something we’re actively working to improve, because real conversations matter—especially when something’s gone wrong.<br><br>Thanks for bringing this to our attention. We’re committed to turning this around and will make sure someone from our team follows up with you directly to get this resolved. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can review things for you!<br><br>-Jasmine
Randy Abbott
So we tried Aptive and after only a month of using them, they’ve came out a couple times to spray we still have pests really bad and every time they spray my dog smell like their chemicals and get sick I tried calling to cancel without any repercussions from the contract due to my dogs being sick from their treatment and I am being told that I still have to pay for the rest of the contract. I do not recommend them and I don’t think that’s right if my dogs are getting sick and smell like their chemicals, they should be willing to work with us and cancel our contract will not recommend them.
Provider response
Hi Randy,<br><br>Thank you for sharing your concerns with us. I’m truly sorry to hear about your experience and the impact it’s had on your dog—that’s absolutely something we take very seriously. At Aptive, the safety and well-being of your family and pets are our top priority, and we want to work with you to find a solution that respects your concerns. I’d love to connect you with our team to discuss this further and explore how we can best support you moving forward. Your trust means a lot to us, and we want to make sure you feel heard and cared for. Please feel free to reach out directly at socialmedia@goaptive.com so we can assist you personally.<br><br>-Jasmine
Jacob Johnson
So… A rodent of some sort had gotten into one of my bathroom moisture vents. When the gentleman arrived, I was disappointed to find out that he would not be able to address pests that manage to get into inconvenient locations. I unfortunately had to turn down his services because I need a pest control company that can take care of the things that I can’t. I give three stars because they were respectful and told me that I would not be charged for the visit. They also insisted that I was likely just hearing the wind blowing through the vent. I ended up getting up in the vent and found rodent feces in it and cleaned it out myself and found the exterior vent to ensure that the critter doesn’t come back.. Just know that when it comes to rodents, they are just going to set traps in open areas and don’t intend to get into the nitty gritty to find the critter. But everyone was polite and professional the entire time.
Provider response
We appreciate your feedback, Jacob. While our goal is always to provide reliable, effective service, unfortunately, our service professionals cannot modify things around your home since they are not trained in these matters and we never want to risk damaging your property. <br><br>Our professionals are always happy to help take care of any accessible areas, and we understand that sometimes special circumstances arise where we may not be able to assist. Since we want to make sure you are taken care of the best way possible - I would love the chance to speak with you to see if I can help find a solution for this. <br><br>Don’t hesitate to reach out to socialmedia@goaptive.com with the service address you had on file as well as any other details you’d like to include and I’ll be in contact with you as soon as I can!<br><br>-Alexis
Paul Grant
Nate did such a great job taking care of the ants and spiders at my home! Far superior then what other companies have done in the past! Thank you so much!!
Andrea Nielsen
I’ve been using Aptive at my home and rental property for 2 years and I’ll never go back! With each season bringing different bugs and pests they’ve succeeded in treating it all. From spiders, to mosquitoes, to hornets, to mice. Each time they come they take time to ask about the issues we are having and address each one of them. Technicians are friendly and quick to get things managed!
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