Provider profile

proof. Pest Control

4.8 stars from 143 customer reviews · 1002 S State St, Orem, UT 84097

  • 4.8 out of 5 stars
  • 143 customer reviews
  • Orem, Utah
  • Open 5 days/week, Early hours
4.8
Rating
143
Reviews
Yes
Claimed
Yes
Website

About this provider in Orem

Are you looking for a reliable team of pest control experts? The team at proof. pest control has extensive experience handling pest problems of all kinds. Each of their pest controllers is fully trained and licensed to perform effective pest control treatments to ensure your home is healthy and pest-free. Using…

Pests handledmice
Praised forprofessionalfriendly
Methodssprayed for bugshis sprayer

Rating breakdown from customer reviews

4.8

143 reviews

5
133
4
2
3
1
2
2
1
5

Customer reviews for proof. Pest Control

A&

Aimee & Scott Bowers

4mo ago

Great service! Thank you

HC

Heidi Cuevas

4mo ago

Josue came and listened to my concerns and was swift to get rid of the wasps and sprayed for bugs. Grateful they could come out in a timely manner.

AR

Atusa Rasteh

5mo ago

Josue did a wonderful job!

Provider response

Hi Atusa, thank you so much for the 5 star review. We truly appreciate it and we will pass this along to Josue.

JJ

Julie John

5mo ago

Super job! They always do great. One of our tech is Yonathan, and he is always friendly, thorough, and professional.

Provider response

We are overjoys that Jonathan as able to clam your daughter bug phobia nd deliver an amazing service to you and your family. Thank you for using proof. Pest Control for your pest control needs.

BD

Bart Davis

6mo ago

Josue was timely, professional, and pleasant. Very thorough and considerate. He and his service is always welcome in my home.

Provider response

Hello Bart, thank you for taking time out of your day to leave this wonderful review, We are so happy so see that this Technician was the right fit for your house and was able to help in all ways you needed for the issues you were having. This is what we strive for here at proof.

MK

Marge Kaihau

6mo ago

Yonathan did a great job!

Provider response

Thank you for your review. We will inform the technician.

JP

Janice Pimper

6mo ago

Don't spray the actual glass on windows. So there is no residue left to dry and streak them.

Provider response

Thank you for your feedback. We will make the technicians aware.

PS

Phyllis Seyler

6mo ago

His sprayer was not working. Josue mentioned it had frozen due to the cold weather so I had him just replace some of the cardboard, mouse traps by the garage door and basement door entranceand nothing else was done. I was informed there would be no charge at this time. I will save my $50 referral bonus for the next time he comes out to service my home at which point we will have everything completed per his usual Quarterly services. The mouse trap in the pantry was empty and he left the same one per our conversation.

Provider response

Hi Phylis thank you for taking time to leave this review and let us know that the technician was professional and still got the mice issue taken care of. We love to see this with proof.PestControl and this is what we strive for .

JA

Jen and Jane

7mo ago

Yonathan was very friendly and accommodating

BB

Barbara Brunson

7mo ago

Proof pest control called to confirm our appointment and called again to let us know the time Yonathan would be here. He was on time, polite and professional. He checked with us to see if there were any problems we were concerned about and then let us know when he was finished.

Provider response

Hi Barbara, thank you for taking time out to leave this wonderful review. We are so happy to hear the tech was professional and was thee right fit for this appointment,and so was the customer service team. This is what we strive for here at proof with our technicians and customer service.

OT

Orem Transport

7mo ago

Yonathan is always friendly and very professional. Gets the job done quickly and efficiently.

Provider response

Thank you for the 5-star review! We’re glad to hear Yonathan was friendly, professional, and efficient. We appreciate your support!

AD

Allie Domagala

7mo ago

Josue O. was great! Love working with him.

ED

Emily Dellard

8mo ago

Thank you. Honestly, I was asleep. My husband interacted with Josue. He said Josue did a fine job! very friendly and helpful. Hubby, the kitties and I appreciate not having any uninvited bugs! TY!

Provider response

Hello Emily thank you for letting us know and leaving this review. We love to see this type of service being preformed. This is what we strive for her at proof.PestControl.

MH

Margo Helms

8mo ago

Josue is quick, efficient, and friendly. We’re happy to have him help us.

Provider response

Thank you for the 5 stars Margo!

RG

Rebecca Goodson

8mo ago

Yonathan did great work and was thorough.

GG

Geraldine Graves

8mo ago

I was treated with kindness and he was very professional while servicing my property.

Provider response

We’re happy to know your experience was both kind and professional. Thank you for taking the time to share your review!

SV

Seshasayee Venkataramani

2y ago

Very terrible service. I have a service every 3 months and the technician who was supposed to come sent me a message stating he is enroute but never showed up. When I called the customer service, they said he completed the service already. They have no way to contact the technician by calling him is what the customer service lady told me. Stay away from this company. They do force you into a 1 year contract so you cannot cancel the service until the year is over.. you are pretty much locked with this terrible service

Provider response

Hello Seshasayee, We are so sorry to hear this and want to ensure you are getting taken care of properly. We apologize for the delay in response but would love to ensure this is resolved for you. We assure you that your satisfaction is our top priority and are disappointed to hear this was your recent experience. Please contact Krystal (888)291-5333 ext 503 and she can ensure this is addressed.

CA

Cordell Atkins

3y ago

He said he sprayed the upper deck but I was in the kitchen and did not see him on the deck. Also there was no liquid markings in the deck when I went to check. There was liquid markings on the foundation.

RW

Rebecca Wootton

5y ago

The technician did an excellent after he arrived and completing my requested service. I have suggestions for the company. I wanted to be home when the service was performed. I called and was told he would arrive between 1:00 and 5:00. I ask if we could narrow the window down. I was told the technician could call be when he was one hour away from my residence. He arrived without a call at 11:15. Recommend you review communications procedures and look at ways to narrow the window and make it a little more accurate. Next I observed where he was spraying. It did not include window wells. I have three with easy access so. I ask if he could spray into them through the grates. He said that was not a problem. When I set up this service initially, I specifically ask about this particular concern as spiders try to get into the house through this path. This should be an automatic routine service service. Some small changes in services provided and communication to the technicians would easily earn my 5 star review.

Provider response

Rebecca - Thank you so much for letting us know. We take our customer feedback to heart and want all of our loyal customers to feel comfortable and at ease with our services. We will conduct further training to make sure your future services are a 5 Star Success!

GF

Gary Fielding

6y ago

Hands down the most aggressive and worst salesmen I've ever dealt with. They stopped by unannounced on a door to door sales attempt. After telling them countless times I am not interested at all whatsoever, they insisted they would stop by again in a few days. I said I had other business to attend to and that I was not interested at all to which they replied "okay, we'll stop by later". They also requested I open my garage so they could take a look around, something I absolutely felt beyond comfortable doing by that point. I get pushing a sale and I'm usually open to listening, but this team (mainly one of the two) was so aggressive that I'm here leaving my review and notified my neighborhood of their behaviors. Not only will I never use Proof because of this experience, I'll continue to notify others of their sales practices. I'll updated if they come back later today or in a few days as they kept mentioning, both of which I made extremely clear I did not want.

Provider response

Hey Gary. I’m really sorry about that. I am the owner of proof. and would love to talk to you about your experience. This is really not what we are about and you have my word that changes are going to be made. We are a family owned company and try hard to take care of people. We clearly messed up here. I would love the chance to make this right for you. Please call me directly at ext. 401 or email me at Allan@proofpest.com. Your opinion is very important to me and I promise that we are not going to take this lightly. I would love the opportunity to show you what proof. is really about.

MW

Marilyn Walton

6y ago

When they came to our door to see if we wanted pest control for bugs and mice, we agreed to the $99 price and signed a form which seemed unusual. (And yes, we should have read all of the fine print.) We relied on the explanation of the owner who explained the service to us. We both thought it was a one time service. Many in out neighborhood had the same understanding. The owner mentioned they would be back to check every few months, but not did specify that we needed to pay an additional $99 each time for one year even if we did not want the service. We are canceling due to their deceptive sales pitch.--even though we have to pay an extra $150 to get out of this contract. We do not have mice or other pests and only have a few spiders, ants and beetles. The price of $500/year seems extravagant to us. 5/26/2020 The owner of Proof Pest Control called us to apologize for the mix-up and refunded some of our money. They said they have worked with the salesman to retrain so this does not happen in the future.

Provider response

Marilyn, it was a pleasure speaking with you and Gary today. I just wanted to thank you for letting us know that we had goofed up. As you mentioned, we have done additional training and are continuing other efforts to ensure this doesn't happen again. You and Gary were very nice to speak with and I wish we could have done a better job for you. If there is anything we can help you with in the future, please call me directly.

TB

Tyler Brown

6y ago

The owner of this company is very aggressive and rude. My wife and I have been doing business with another pest control company (SWAT) for about 7-8 years now and we love working with them. We now live in a nice little community where we coordinate spraying services for a couple dozen friends in our neighborhood. They come and spray all of us on the same day, it's very efficient and everyone gets great discounts because of it. My wife posts a message on the neighborhood facebook page just mentioning if anyone wanted to be added to the upcoming spray, to let her know. (Note - that we gain absolutely nothing from this, no commissions or anything of the sort. We just really like the people from SWAT, so we enjoy helping them out). The owner of Proof (Cody) hijacked the thread for his own gain in an attempt to drive anyone interested to his own pest control business, and deterring people from anything my wife was trying to post. Why does EVERY pest control company resort to scare tactics? Use their expensive services at your own risk.

Provider response

Hey Tyler, my name is Allan. I have been thinking about how to respond to this for a while. I am one of the owners (there are 3 of us) and I'm really sorry about what happened. I didn't see the thread so I'll just take your word for it. Is there a way that you could call me so we could chat about this? I'd love to get some more info so I can help prevent this from happening in the future. I would also like to make this right with you. Since you are not a customer, I don't have your phone number. Please call 801-999-1017 ext. 401. That will come directly to me. There are a lot of great companies out there and we have to do a better job differentiating ourselves. On behalf of everyone at proof., I apologize for this encounter. Update-Cody is no longer with us. I would love to chat with you about making this right. Thanks.

KV

Kevin VanCott

7y ago

Door salesmen were way to aggressive. They want you to sign up for their $50.00 discounted service for instant treatment but they dont explain the you are agreeing for a year long service at very inflated prices. Stay away from these guys

Provider response

We apologize for any misunderstanding there may have been. We do try to make sure that we are not servicing homes that are unaware of the agreement, we have recently added welcome calls to every new customer so we are all on the same page. We'd never want to "trick" people into becoming part of our family.

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