About this provider in Nashville
Trapper Jack Wildlife Specialist has been Providing Humane Wildlife Solutions to Local Customers since 1997! Removal, Repairs and Prevention are completed by Trapper Jack Wildlife Specialist to ensure animals DO NOT Re-Enter your home and that the Quality and Aesthetics of your home is NOT Compromised. Wildlife…
Rating breakdown from customer reviews
4.8
95 reviews
Customer reviews for Trapper Jack Wildlife Specialist LLC
Paul Cleckner
Ben and team were amazing. I had hired another firm initially who made the problem worse. Trapper Jack knew the problem snd brought the right expertise to solve it!!
Provider response
Thank you, Paul. We really value Ben. We also really appreciate your taking the time to say such kind things as well as trusting us with your wildlife problems in the first.
Carol Siemers
Terrific experience, great employees.
Provider response
Thank you, Carol. We couldn’t be happier to hear such kind things being said about us. We really appreciate it and we appreciate your trusting us with your wildlife problems.
Michael Valentine
Trapper Jack was amazing! Handled stuff professionally and quickly!
Provider response
Thank you, Michael! We really appreciate you trusting us with your problem. We also really appreciate your taking the time to leave this kind review.
Tiffany Jordan
Ben did a great job in getting the squirrel and bird out of my attic. I forgot the guys name that closed off the hole and replaced the facing board, but he did a great job as well. I can now sleep in peace!
Provider response
Thank you, Tiffany! We really appreciate your trusting us with your squirrel problems. We also really appreciate you taking the time to leave this kind review!
Chris Andrews
Highly recommend this company! Ben and his crew were awesome. Our squirrel intruder was trapped in a timely manner, and repairs were made quickly and completely. Very pleased with the whole process.
Provider response
Thank you Chris. We really appreciate your trusting us with your squirrel problems.
Andrea Williams
Ben was friendly, punctual, knowledgeable, and a great communicator! We got pictures along the way and knew exactly what he was doing and when, which was reassuring because the work had to be done while we were out of town. Excellent company to work with, fair prices, highly recommend!
Provider response
Thank you Andrea! Ben is a real asset and your kind words prove it. We really appreciate your trusting us with your wildlife problems!
Kristin
Drew is the man to call if you have a critter situation at your house. He showed up when he said he would and explained what would happen during the process. We were pleased with the service and the work done to deter this from happening again.
Provider response
Drew IS the man! We are very grateful to have him on our team. Thank you so much, Kristin for trusting us with your critter situation. We really appreciate you and your kind words!
beverly ramey
Ben was great
Provider response
We really appreciate Ben’s good work and we appreciate your kind words and trusting us with your wildlife problems. Thank you so much!
Kelly Rutledge
Ben was awesome. Thorough with his inspection, did his due diligence on our squirrel problem, and gave us peace of mind.
Provider response
Thanks Kelly for your kind words and for trusting us with your squirrel problems. We really appreciate you!
Kim Lo
Ben was awesome! His customer service was top notch. We had a skunk in our crawl space and he caught it the next morning! Always making sure I was happy along the way. Highly recommended!
Provider response
Thank you Kim! We really appreciate you trusting us with your skunk problems. That is not a fun one. Thank you also for taking your time to share your experience. It means a lot!
Shirlee Bowden
Ben did an excellent job ridding our crawlspace of skunks! He also did a great job of sealing up all the areas where critters might get in! And the price was the best we found.
Provider response
Thank you for trusting us to handle your skunk problems and than you for taking the time to share your experience. I really means a lot to us!
Mary Tidwell
Ben was very attentive! They were communicative and able to complete the promised job and at a very competitive (better) price than others! No more squirrels in the attic!
Provider response
Thank you Mary for trusting us with your squirrel problem and thank you for taking the time to share your experience. We really appreciate it!
Sheri Tigue
Trapper Jack was suggested to me by a good friend who had used them successfully several times. I had been dealing with a pretty severe rodent problem in my home and in spite of working with a pest control company was not having success. I met with Drew and he immediately came up with suggestions and solutions and we quickly begin making positive progress. I have since worked with other members of the company and I’m so pleased with their knowledge ,their friendliness and their dedication to helping me resolve what has been a pretty stressful situation . their prices are very reasonable, especially given the tough nature of this line of work. We are seeing in the light at the end of the tunnel, and I will continue to use them once this problem is taken care of and use their guidance to help me going farther. They have been awesome and I have happily given their name to neighbors and friends.
Provider response
Thank you Sheri for trusting us with your rodent problems. We understand the frustration with these things. We really appreciate your kind words and look forward to working with your neighbors and friends!
Kinsley Frady
Ben with Trapper Jack was awesome!
Provider response
Thank you, Kinsley! We really appreciate your business and also your kind words. Thanks so much!
Michelle Scott
Trapper Jack is the best! One call and they were on the job of ridding my craw space from some unwanted skunks! Ben was terrific - walked me through every step of the process. Great communication and follow through. Highly recommend
Provider response
Thank you, Michelle! We really appreciate your business and taking the time to leave us a review as well. Ben is a real asset. We are thrilled that you were satisfied!
Stephen
Reached out to several companies to deal with a rat problem in our basement. Trapper Jack was very reasonable in cost and took the time to really understand the problem and make a game plan. Worked with Ben and John L and couldn’t be happier. They were kind, fast, and effective. Hopefully I don’t need to hire them again, but if I do I won’t hesitate to call.
Provider response
We really appreciate your kind words! Happy we could help you. Thank you for taking the time to leave your review. It means more than you know!
M BENNETT
David with Trapper Jack did a great job getting rid of the mice that moved into my house. I was very impressed with the steps he and his crew took to block the entry points that mice and other critters could use. I hope it’s not necessary, but if I need animal control in the future I will call Trapper Jack’s.
Provider response
Thank you so much for your kind review! We really appreciate your business!
Judy Baker
I cannot say enough good things about Trapper Jack and the work they did in my house. They trapped 2 raccoons and 1 possum. They cleaned out my attic and placed new insolation in there. The crew was efficient and Drew was just a phone call or text away.
Provider response
Thank you for your kind words, Judy. We really appreciate you!
R J
Update: In response to owner's post that I've got the wrong company--Do you have a Scott O. working for you? I have his business card with your company's name on it. He's the one who sent John. Called for bird nest in vent. Told them if there were baby birds, to wait until nest was vacated. Tech (John) came out and put a metal screen over vent with living baby birds still in vent. Mama bird was frantically trying to get back in to feed her babies. Called John and he was very arrogant and basically told me I had no idea how to manage wildlife and my house would be full of germs and feather dust from birds. Had to call another company to remove vent until babies left nest. Very inhumane.
Provider response
Edited: Can you call our office, so we can look this up? <br><br>Hi RJ, I believe you’ve got the wrong company. We don’t have any technicians named John.
Dawson Stahly
Two animal traps on Amazon would have cost me about 20% and done the same amount of work. Was told it was checked every other day but the roof got repaired after my rental company themselves confirmed nothing was up there- then after I told Trapper Jack the roof was repaired and cleared they came out on May 6 to double check the interior and make sure nothing died in there. Said to leave traps for a few more days unless something comes back. Now May 23 I’m still sitting looking at these raccoon traps in my yard and just wondering how many times anyone actually came to check and what service I paid for.
Provider response
Thank you Dawson, for the review. I’m sorry you weren’t satisfied. Unfortunately, we can not control what animals decide to do. That’s why we include that on our estimates. You’re very fortunate that the raccoons moved voluntarily and didn’t decide to rip your new roof apart, in an attempt to regain entry. We’ve seen it a thousand times. Nevertheless, we do thank you for the opportunity.
Joseph Landry
Update: The owner reached out directly soon after the review was posted. He offered to refund the trapping fee and do the trapping as well. He was extremely professional and took the time to reach out on a non-business day. We hired Trapper Jack to deal with a squirrel problem. After paying for supposedly 10 days of trapping, the Trapper Jack employee never showed up again despite my consistent texts telling we could still clearly hear the squirrels. This company essentially stole $500 from us by failing to honor their contract. As you can in the photos the squirrels are now somehow inside our house. Only use this company if you want to have your money stolen and continue to have a pest problem.
Provider response
You can’t stay in business if you don’t treat your customers with respect. Thank you for the opportunity!
wilmoshia roberts
Paid over 1000 for squirrels to be removed from my attic with A 1 year warranty they came back a few months later I called them again they said the squirrels made new holes to enter so I would have to pay another 700 plus to get them removed again and the holes patched and i definitely don’t have that kind of money to be paying them Every few months so I’m a very unsatisfied customer, they may do well with other animals but they definitely don’t permanently get rid of squirrels
Provider response
Update: This is NOT a customer of ours, now or ever. Google needs to do a better job of filtering out stuff like this. It is unfair to jeopardize a businesses reputation due to a mistake made by a random reviewer. <br><br>Hello there, I do not see your name in our system. I would love to get this resolved for you, but I'll need more information regarding who's name appears on the invoice and/or estimate. Can you email that information to me? trapperjack@att.net Thank you
Belinda Williams
I contacted this company, the technician had excellent customer service, he guaranteed me he would trap the groundhog in my backyard, he told me to have patience and not to worry he would trap the animal. I believed him, as of today I still have the groundhog in my backyard, now Mr Trapper is not answering my text messages. I trusted his word, this was a new experience for me, I thought he was a man-of his word, I paid him over $400 dollars for nothing, just wanted the company to honor his word. Dissatisfied customer, I would look around for another trustworthy company.
Provider response
Hi Belinda, I don't see your information in our system. Are you sure it was us you worked with?
Mark Reagen
I had this company remove a bird's nest from my roof and while the removal was fine, they damaged my roof, said nothing and left. I called and sent pictures and they said they had to screw into the roof to stabilize their ladder. Maybe true, but they should have discussed with me first. I was promised follow up from the owner 4 days ago and haven't heard back. I wouldn't let these guys near my house again. Update: In response to the owner's reply, he did indeed ask if there was anything they could do and I told him no, other than send a letter explaining the repair for future reference (as I can't see anything short of replacing the damaged roof tiles that wouldn't make it worse). Bottom line is that they should have asked before deciding to screw into the roof, period. His dismissive attitude in his response will give you all the sense of the business you need to know.
Provider response
I'm almost tempted to ignore this ridiculous review. When Mark first contacted our office, he told our office manager that we had left two major holes in his roof with our ladder. Since I found this to be virtually impossible, I reached out to him and the technician immediately. As it turned out, he was referring to two very small screw holes that were inserted to hold our ladder boot in place. This is a completely normal practice and the holes left are sealed properly with a product called quad, which was clear due to his shingle being a lighter color. His concern was that in the event he decided to sell his house, he was afraid a home inspector would report a potential roof leak. I instructed him that the clear quad would be virtually unnoticeable within a couple of days. That was not satisfactory to Mr. Regen so I offered to write a letter, explaining the process in the event it ever came into question. That was Friday the 2nd and No, I haven't gotten around to sending the letter just yet, but we have had a death of one of our staffs fathers and things have been a little chaotic. Furthermore, I believe the last communication between the two of us was me asking him how I could fix the problem. Now that i think about it a little more, I don't recall him responding. Nevertheless, we have been in business since 1997 and have literally thousands of happy customers. I'm sorry this person doesn't understand home repair, but I refuse to humor him any further. Greg King-Owner/Trapper Jack Wildlife Specialist
Tanner Eads
Owner was pretty pushy trying to get me to change my review, tried to make me feel guilty because it 'hurt his perfect 5 star rating' and then left the reply below. I guess we know how he kept the 5 star rating for so long. I won't be changing my review score.
Provider response
As I mentioned in our conversation after your review was received, we have changed the verbiage on our website so that there is no chance of it being misinterpreted regarding what we can do for injured or misplaced animals. We always strive to keep animals together and deliver injured animals to local rehabs. However, the confusion was that our website (at the time) was not clear in stating that, that only applies to jobs we are currently working on and that we are not a wildlife rehab and don’t just provide transport services. I explained this to Mr Tanner and promised we would correct that on our site, which I’m happy to report we have done. And of course we like having good reviews. However, we can't control what someone decides to do, regardless of how we try to communicate our services so that everyone can comprehend it.
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