About this provider in Lancaster
Fox Pest Control Lancaster offers free inspections and same-day pest control and termite treatment services. Since 2012, we’ve helped over 150,000 families control rodents, mice, ants, bees, wasps, and much more. Need a bed bug exterminator or a reliable exterminator for general pests? We’ve got you covered. Fox also…
Rating breakdown from customer reviews
4.8
710 reviews
Customer reviews for Fox Pest Control Lancaster
Daniel Coleman
Casey was professional, courteous and on time. Thank you very much for your service and consultation.
Provider response
Hi Daniel-<br>Thanks a bunch for sharing. Sounds like Casey brought top-notch service and good vibes—so happy your consultation went smoothly!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Kobe Bobb
Evan, Great service!
Provider response
Hi Kobe-<br>Thanks so much! We’re happy to hear you had a great experience with Evan.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Katie Knight
Casey always does such a great job, always on time, and has great customer service!
Provider response
Hi Katie-<br>That is awesome to know Casey consistently provides great service! Thanks a bunch for taking the time to share that with us.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team<br>
Laura Obitts
Casey practices great customer service skills and is very thorough.
Provider response
Hi Laura-<br>That makes us so happy that Casey's customer service skills were top-notch! We love hearing from you and appreciate your feedback.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Romil Aparentado
Casey did a great job.
Provider response
Hi Romil-<br>We think Casey is awesome as well—we're glad you do to! Thanks for the five-star review. <br>Sincerely, <br>Cortney G.<br>Customer Relations Team
M Gartrell
Casey did an outstanding job with our service and we appreciate his professionalism
Provider response
Hello Gartrell's-<br>We love hearing Casey delivered outstanding service. We appreciate the five-star feedback and you choosing Fox Pest Control<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Michelle Willet
Casey always does a great job and very knowledgeable!
Provider response
Hi Michelle- <br>It’s great to hear Casey did a great job! We appreciate your review.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Alastarr Miller
Always happy with services given through Fox Pest Control. They are always adamant and on time with appointments and treatment cycles and willing to help if I ever have any questions or concerns. Casey in particular is very professional and kind! Always gives me a heads up with plenty of notice in case I will not be home for inside\outside treatments. The follow up as well after treatment is also great! Always makes me feel my home is taken care of and my needs are actually being listened to and handled.
Provider response
Hi Alastarr, <br>Thanks for sharing your experience! It’s wonderful to hear that Casey continues to make sure your home is well taken care of.<br>Thanks!<br>Cortney G.<br>Customer Relations Team
shawn s
Casey was informative and kind on the phone
Provider response
Hi Shawn-<br>We love that Casey made your experience so friendly and informative. We’re grateful to have you in the Fox family!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Dante Himelright
Very poor scheduling/customer service skills. Technician Tim was great. Don’t forget the $250 cancelation fee they’ll charge you once you say you’re unhappy with them.
Provider response
Thanks for the feedback, Dante. We’re glad to hear Tim provided a great experience and we’re sorry the scheduling didn’t meet your expectations. When you reached out, we did offer to set preferred service days and times to help accommodate your schedule, but we understand it still wasn’t the right fit. As outlined in the service agreement, a termination fee applies when services are canceled before the end of the term, which is why that charge was applied. We appreciate you giving us a try and wish you the best.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Jeff Warrenfeltz
Casey did a good job. Very professional.
Provider response
Hi Jeff-<br>We’re so glad Casey got the job done right. Thanks for the five-stars and sharing! <br>Sincerely, <br>Cortney G.<br>Customer Relations Team<br>
MarknMichelle Seekford
Casey does an amazing job!!! Very punctual and friendly.
Provider response
Hi Mark & Michelle-<br>It’s great to hear Casey is doing an amazing job. We appreciate you choosing Fox!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Danica Mackara
Fox Pest Control has a great subscription service and home servicing model. You pay an annual or monthly subscription fee and get quarterly pest inspections and treatments, along with a technician that will come out and service your home if there is an issues throughout the year. Evan has serviced my home a few times and is always very kind, knowledgeable, and thorough in his treatments. I have not had any other issues since they started treating my home. I would recommend their services to all of my friends and neighbors!
Provider response
Hi Danica-<br>We love to hear our subscription service is working so well for you and that Evan consistently provides great service. Knowing you’ve been pest-free and would recommend us to friends and neighbors is the highest compliment—thanks for the fantastic review!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Amanda Jelinek
Casey did a great job like always !
Provider response
Hi Amanda-<br>We’re happy to hear Casey continues to deliver top-notch service. Thanks so much for the great feedback!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
David Depew
Evan was out for our quarterly service. He was professional and prompt. I mentioned that we were seeing webs in the basement and he took care of the whole area. Evan explained each step and what we should expect. Well done.
Provider response
Hi David-<br>We love hearing that Evan took great care of those basement webs! Thanks for sharing your positive experience with us and choosing Fox.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Travis and Karen Beaver
Casey (from the York office) does a wonderful job and is great to work with!
Provider response
Hi Travis & Karen-<br>So glad to hear that! Casey always brings the A-game — thanks so much for the awesome review and for choosing Fox!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Debra Godfrey
Tucker told me that his products were safe for pets. I later found out that he used different products and should have used the “organic “ products. But when questioned about it, He changed his story to state he didn’t treat inside the house. The problem with this statement is, I was home when he came inside my home and treated all three levels. Moral of this is, you might not want to Trust this company to care about your pets, your family or the truth.
Provider response
Debra, we are happy that your service with Tucker went well. He goes the extra mile for his customers! Thank you for choosing Fox!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Kayla Sincavage
We had a salesperson from Fox come to our door while I was at work. My partner was home at the time and answered, and was eventually talked into a pest control plan under the condition that he could discuss it with me and cancel with no charge if I wasn’t on board. He immediately told me about it and I didn’t think it was something we needed and was not a fan of the subscription-based plan, so he promptly called the office and (after some last-minute attempts to get him to keep the plan), they did cancel. The thing that frustrated me was that the same salesperson caught wind of this and, on the same day, proceeded to return to my home twice within an hour to try and sway us back into signing up for the plan. I distinctly remember my partner explaining to him that we came to the decision of canceling because there were some more pressing financial obligations that we needed to take care of, and the salesperson responded with, “you can’t afford X dollars per month?” I personally feel that this, along with the aggressive solicitation, wasn’t appropriate, and hope that Fox can use this feedback to improve their sales team.
Provider response
Hi Kayla- <br>Thank you for taking the time to share your experience. We're truly sorry to hear about the way the situation was handled and completely understand your frustration. High-pressure tactics and insensitive remarks are not aligned with our values, and we sincerely apologize for the discomfort it caused you and your partner. We appreciate you giving us the opportunity to make things right by canceling the plan, and we’re using your feedback as a learning opportunity to reinforce professionalism and respect within our sales team. Your experience matters, and we appreciate you taking the time to leave it.<br>Thanks,<br>Cortney G<br>Customer Relations Team
Sara Holton
Fox Pest Control sales person knocked on our door at 8:30pm, ignoring a no soliciting sign, and would not take no for an answer. Doing so broke several municipality laws, and this has been reported to authorities.
Provider response
Hi Sara-<br>We’re very sorry to hear about your experience. We sincerely apologize for the disruption and for disregarding your “No Soliciting” sign. Your feedback has been shared with our management team so we can address this and ensure better experiences in the future. We appreciate your feedback and bringing this to our attention.<br>Thanks,<br>Cortney G<br>Customer Relations Team
Sabrina Gallagher
They rang our doorbell, and we did not answer since we obviously were not interested. The sales rep couldn’t take a hint, stood there forever and then right when our dog calmed down he came and pounded on our door again, setting off our dog again and interrupting dinner. My husband answered and asked him to leave. He would not take no for an answer and started arguing with my husband and asking question after question. Pretty inconsiderate. I’ll never do business with a company that doesn’t respect peoples privacy and property and doesn’t leave after the first knock/ring isn’t answered, and especially again after our first request to leave. Thinking of turning a complaint into the township.
Provider response
Hi Sabrina-<br>We’re really sorry to hear about this—especially how it upset your dog and interrupted your dinner. That’s definitely not the experience we want for anyone. We completely understand your frustration and respect your privacy. Your feedback is important, and we’ve already passed it on to management to make sure this is addressed. Thank-you for letting us know, and again, we sincerely apologize for the disruption. <br>Sincerely,<br>Cortney G<br>Customer Relations Team
Taylor Hoover
Pretty sure you all were out in our neighborhood today - couldn’t tell what company but guy on a hoverboard wearing a black shirt. But by speaking to other people, it seems to be fox pest control. Came by our house twice. The second time he came he knocked EXTREMELY aggressively multiple times. I did not answer. I waited for him to leave and he opens our STORM DOOR!!!! And says “I know you’re home. Why are you scared to talk to me” WHO OPENS SOMEONES DOOR TO THEIR LIVING ROOM??????? Your sales people need to get their act together because that’s INTIMIDATION and not a good sales tactic AT ALL.
Provider response
Hi Taylor-<br>Thank you for bringing this to our attention — we are incredibly sorry to hear about this experience with our sales representative. Your concerns are completely valid — no one should feel uncomfortable or intimidated at their own home. We deeply apologize for the disruption and will be addressing this behavior with management to ensure it doesn’t happen again. Thank you again for letting us know. <br>Sincerely,<br>Cortney G<br>Customer Relations Team
Steve
These fools rang our very clearly “no soliciting” marked bell at NINE pm! Zero respect. Look at the reviews carefully. The five stars are suspiciously similar. AND HE EVEN CAME BACK THE NEXT DAY! Banged on our door while we were in a meeting (people work at home now) ignoring both our previous requests and the sign! They are on point with one thing - they have an “awesome SEO guy”. TWENTY EIGHT 5 star reviews in 48 hours for a little bug spray company…… *The insincere apology response that will likely follow simply boost their Google algorithm. Their bad business practices are part of their culture and the reviews prove it.
Provider response
Hi Steve,<br>We regret any inconvenience our representative caused you. We appreciate your feedback and will ask our local sales manager to address it with his team. It may be tough to imagine in this day and age, but we do genuinely care about people, which is why we strive to reply to every review (not to boost our listing- our awesome SEO guy takes care of that). If you'd like to test how well we stand by our motto of "Relationships First," give us a try. We would love to help protect your home from pests.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
H.S. W
PUSHY and aggressive door to door sales people. I would NEVER use this company after our experience. My husband talked to a door to do salesman (something I don't do) when I wasn't home and agreed to let him quote him. They guy pressured him into making a decision right then and there, to which my husband said no. At NINE THIRTY that same night, the guy was back, knocking on our door asking us to buy. NINE THIRTY AT NIGHT. Knocking aggressively on our door. My husband told him we were not interested. The VERY NEXT DAY the guy came back TWICE. Knocked in the morning. My husband didn't answer. Knocked in the late afternoon. I opened the door and practically shouted at him to go away and that we are not interested. This is INSANE. Who knocks on someone's door like this!????
Provider response
Hi H.S. W,<br>We apologize for the multiple visits from our representative. We appreciate you letting us know of your experience so our local sales manager can address it with his team. If you would like to discuss this in more detail, or if we can assist in any other way, please call our office.<br>Kind Regards,<br>Michelle B.<br>Customer Relations Team
Kathy Emerick
A technician showed up to my home at 9:30 pm .. he insisted on talking to me and didn’t even identify himself...or say why he was at my home. It was unsettling to say the least. We politely asked him to leave and he kept attempting to tell us what neighbors were using the service .. He also said that we were 'hard to get ahold of... ' It was simply a negative experience.
Provider response
Hi Kathy-<br>We sincerely apologize for the late-night disturbance from our sales team. That is frustrating and we're so sorry. If you would like to discuss your concerns further, please contact (717) 748-5740. Thanks for the feedback, we appreciate it. <br>Sincerely,<br>Cortney G.<br>Customer Relations Team
Matthew Motyka
It's 6:50pm and they come knocking on the door. When you don't answer because you eating dinner as a family they ring the doorbell again and then knock again. Deception that it is something important like a neighbor found your lost dog. But no, it's a solicitation for services. It's almost 7pm at night! Terrible business practice and a company I would never do business with. I'd rather someone leave me a door hanger than disturb me during family time.
Provider response
Hi Matthew,<br>We're so sorry our sales representative disturbed your family dinner time. We really appreciate your input to help us improve our service approach. We sincerely apologize for the frustration it caused you. <br>Sincerely,<br>Cortney G. <br>Customer Relations Team
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