Aptive Pest Control

Provider response

Hi Lonny, <br><br>Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professionals’ updates, photos, and summaries help you feel informed about the work being done, and that you’ve seen a significant reduction in wasps around your home. At Aptive, we take pride in providing thorough, reliable, and attentive pest control while keeping our customers supported and confident that their homes are protected. We truly appreciate you being part of the Aptive family and for trusting us to keep your home comfortable and protected.<br><br>-Jasmine

Provider response

Hi Ronald, <br><br>Thank you for taking the time to share your feedback. We’re glad to hear Jerell provided attentive service and addressed everything you asked for during his visit.<br><br>We also hear your broader concern regarding the company experience, and we appreciate you being candid about that. At Aptive, our goal is to make sure every visit is handled with consistency, clear communication, and dependable service from start to finish. If there’s anything specific you feel we can improve on, we’d genuinely appreciate the opportunity to learn more.<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Christy,<br><br>What a great start with Aptive! We’re glad Alayna made the process easy to understand and took the time to answer your questions, while Lucas followed through with a thorough service and a personal recap before leaving.<br><br>Thank you for recognizing both Alayna and Lucas. We appreciate you giving Aptive the opportunity to earn your trust and look forward to keeping that positive experience going!<br><br>-Jasmine, Aptive Care Team

Provider response

We’re glad your service has been going smoothly and delivering the experience you were hoping for, Pete Babcock! From taking care with the treatment to keeping you informed along the way, our local experts work to make each service feel thorough and dependable. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team

Provider response

We’re so glad our local expert provided the attentive and dependable service you deserve, Claude Gregory. Every home has different needs, so taking the time to listen, communicate clearly, and focus on your specific concerns is important to us. Thank you for choosing Aptive and trusting us to handle your pest control needs!<br><br>-Alexis, Aptive Care Team

Provider response

Hi Sara,<br><br>Thank you for sharing your feedback! We’re glad to hear that your service was delivered efficiently, effectively, and in a way that was unobtrusive. At Aptive, we take pride in providing professional, thorough pest control while respecting your home and schedule. We truly appreciate you choosing Aptive to help keep your home protected!<br><br>-Jasmine

Provider response

Hi there, <br><br>Thank you so much for your 5-star rating! We truly appreciate your loyalty to Aptive and are grateful to have you as part of the Aptive neighborhood. If there’s ever anything you need or questions we can help with, please don’t hesitate to reach out. We’re always here to make sure your home stays protected and comfortable.<br><br>-Jasmine

Provider response

Thank you so much for taking the time to share your experience with us, Randy! It's absolutely wonderful to hear that Hunter provided you with professional and personalized service. It's great to know that his communication and attention to detail made a positive impact on your experience as well! We always strive to offer the best service possible, and your feedback is invaluable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're grateful to have you as a part of Aptive!<br><br>-Alexis<br>

Provider response

Hi Chris, <br><br>It’s great to hear your ant concerns were listened to and addressed with the attention they needed! We want every Aptive visit to leave you feeling confident that the issues around your home are being properly handled.<br><br>Thank you for choosing Aptive and for sharing your experience. We appreciate the opportunity to care for your home!<br><br>-Jasmine, Aptive Care Team

Provider response

We’re so glad your service went smoothly and left you feeling confident in the care your home received, Druski Hudgson! Our team takes pride in being thorough, dependable, and keeping you informed throughout each visit, so it’s great to know that came through in your experience. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team

Provider response

This is exactly the kind of feedback we love to hear, Jason Kerr! It’s great to know our local experts combined thorough service with clear communication and genuine care throughout your visit. Knowing their hard work made a positive impression is incredibly rewarding. Thank you for choosing Aptive. We’re grateful for your trust and support!<br><br>-Alexis, Aptive Care Team

Provider response

Hi Stephanie, <br><br>Thank you for sharing your feedback. We understand why you’d be concerned about not hearing anything regarding your next service after your first visit on July 10. Clear communication around upcoming appointments is important, especially when you’re new to Aptive. Please reach out to socialmedia@goaptive.com directly so we can review your account, confirm your service frequency, and make sure your next appointment is properly scheduled and communicated to you.<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Angela, <br><br>We’re so glad to hear you’re seeing continued improvement with each Aptive service! Watching the pest activity decrease both inside and outside your home is exactly the progress we want to see. Thank you for trusting us to keep working at it and keep those unwanted pests handled!<br><br>-Jasmine, Aptive Care Team

Provider response

We’re so glad your visit was a positive one and that our team delivered the kind of service you can feel good about, Kevin Tysinger! Clear communication, genuine care, and thorough attention to your pest concerns are all important parts of the experience we want to provide. Thank you for continuing to trust Aptive with your home!<br><br>-Alexis, Aptive Care Team

Provider response

Hi there, <br><br>It’s wonderful to hear that Jaden made such a strong impression! Going above and beyond to understand what you needed and making sure you were completely satisfied is exactly the level of care we want Aptive customers to experience. We’ll be sure to share your recognition with Jaden. Thank you for trusting Aptive to keep things handled!<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Erika, <br><br>We’re deeply concerned by what you’ve described, particularly that the interaction involved your 14-year-old daughter and that charges were subsequently attempted on her card. We understand why this situation has caused such serious concern, and this is something Aptive would want reviewed promptly and thoroughly.<br><br>Please reach out to socialmedia@goaptive.com directly with your address and any information you have about the representative and attempted charges. We want to ensure this is escalated to the appropriate leadership, the circumstances are investigated, and your concerns are properly handled.<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Rodney, <br><br>We’re thrilled to hear that your service professional provided punctual, detailed, and thorough service! At Aptive, we take pride in delivering effective treatments and carefully inspecting areas of concern to ensure your home is well protected. Thank you for being part of the Aptive neighborhood and for trusting us with your home.<br><br>-Jasmine

Provider response

This is exactly the kind of feedback we love to hear, Federico Galvis! It’s great to know our local experts combined thorough service with clear communication and genuine care throughout your visit. Knowing their hard work made a positive impression is incredibly rewarding. Thank you for choosing Aptive. We’re grateful for your trust and support!<br><br>-Alexis, Aptive Care Team

Provider response

Hi Kristina, <br><br>Thank you for sharing your feedback. We understand how frustrating it is to still have significant mosquito activity in your yard, especially when your fiancé is getting bitten while trying to enjoy and maintain the property. Please reach out to socialmedia@goaptive.com directly so we can review your recent mosquito treatment and help arrange additional service if needed. We’d appreciate the opportunity to get the mosquito concerns properly handled for you.<br><br>-Jasmine, Aptive Care Team

Provider response

This is exactly the kind of feedback we love to hear, Bj Patterson! It’s great to know our local experts combined thorough service with clear communication and genuine care throughout your visit. Knowing their hard work made a positive impression is incredibly rewarding. Thank you for choosing Aptive. We’re grateful for your trust and support!<br><br>-Alexis, Aptive Care Team

Provider response

Hi Dean,<br><br>Sounds like the timing couldn’t have been better! We’re glad the friendly experience with both your salesperson and service professional, along with the introductory pricing, made getting started with Aptive an easy decision.<br><br>Thank you for giving Aptive the opportunity to tackle those ants and spiders. We appreciate your trust and look forward to showing you the results and keeping those pest concerns handled!<br><br>-Jasmine, Aptive Care Team