Rating breakdown from customer reviews
4.6
86 reviews
What Master Exterminators says about their service
Google has no written reviews for this company, so the details below come from their own website rather than from customers.
Areas served
Fayetteville · Southeastern North Carolina · select areas of South Carolina
In business since
1950
Services listed
- Mosquito Reduction
- Bed Bug Treatments
- Roach Treatments
- Ant Treatments
- Preventative Termite Treatments (Pre & Post Construction)
- Moisture Control / Remediation
- Crawl Space Clean Outs
- Wood Destroying Insect Reports (WDIR)
Guarantees they advertise
- solutions that last
- Real Results, No Guesswork
- standing by our work
Source: masterexterminators.com · collected 2026-08-18. These are the company's own claims, reproduced as stated. We have not verified licensing, pricing or availability.
Customer reviews for Master Exterminators
Mrz. Kia #KeeKeeThaWeird1
Quick, friendly, fair, professional, informative, reasonable
Provider response
Thank you Mrz. Kia for taking your time and to provide a very nice review. We will try to continue to be the company you deserve and expect for your pest control needs. Sincerely, Mike /GM
Sarah Last
I spoke with a wonderful lady named Melanie yesterday about prices. She was very nice and informative and a fellow animal lover ❤️ ♥️. I went ahead and scheduled my first ever appointment with an exterminator and Mr. James came by today to spray inside of my house and outside. He was very nice and did a great job. I'm very happy with my decision. Thanks everyone.
Provider response
Sarah it is always nice to hear kind words about our employees here at Masters. Thank you for taking the time to provide this very nice review. We will continue to try to provide you and others the very best customer service we can. Thank you again! Sincerely, GM/Master Exterminators
Lawrence Wright
0 stars. No call back after several tries to contact them.
Provider response
Mr. Wright I don’t see any record where we were contacted by you. Could you be mistaken sir? Please call 910-425-1465 and ask for Mike. I would love to talk to you about this. Thank you!<br>Sir, it is not fair that you have provided a review to us, and I have no record of who you are and when and if you contacted us. Sincerely!
Charles Romans
Super friendly, honest, and a plan in every budget
Provider response
Mr. Romans, we thank you very much for taking the time to provide us with your feedback. Our hope is for us to keep the friendliness and honesty so that our relationship last for years.<br>Sincerely, Mike/GM
richard bruton
These are wonderful people local in town. they take care of your house inside and outside they check for all types of insects.
Provider response
Mr. Bruton, we want to thank you for taking the time and providing us with such kind feedback. Are hopes is that we can continue to be the best Pest Control company you want and deserve. Sincerely, Mike T/GM
Jay Son
Great value, quick scheduling, and always very easy to work with. I greatly appreciate their service to my rentals.
Provider response
Thank you very much for taking the time and providing such a great review. We will continue to try to provide you with the best service for all your rental. Mike Ty/GM
Callahan Cate O
Master Exterminators is a great business. About one year ago, after many, many unpleasant mishaps with Terminix, I switched to Master Exterminators. I have no regrets. Their service is always professional, friendly, and timely. Best of all, they are consistently available to answer questions and concerns. Excellent company!
Provider response
Thank you for taking the time and to provide such a nice review. We are very happy that we have met your expectations with providing you with the customer service you deserve. As you mentioned we will always be here to answer any questions or concerns that may come up. Sincerely Mike/GM
Mike Goff
Went to pay our bill. Very nice experience. Master Exterminators has always been an excellent termite provider for us. Definitely recommend them.
Provider response
Thank you very much for your kind words. I will definitely pass on your feelings to our staff. I hope we continue providing you with a great experience. Sincerely, Mike/GM
matt haggins
Great place Mr James is the best good attitude and good people
Provider response
Matt, we thank you very much for your review. Its always nice to hear when we are doing well. Sincerely, M.T./GM
Hugh Robinson
Very professional. They arrived at the time they specified. The tech explained what he was doing and what to expect very clearly.
Provider response
Thank you very much for this awesome review.
Benjamin K
Always friendly, on time and skilled.
Provider response
Benjamin, we thank you very much for taking the time and providing such a nice review. We will continue to try to be on time and have skilled technicians to service your property. Sincerely Mike T/GM
Sarai Rice
Amazing, professional, high quality service every time. I wouldn’t recommend anyone other than Master Exterminators in Fayetteville!
Provider response
Sarai, What a wonderful review about our company. Thank you very much for taking your time to do this. We hope that we can continue to provide you with the very best service. Sincerely, Mike T/GM
A B
Thank you for sending Zach Henselder to my home. He is very professional, knowledgeable and attentive.
Provider response
Thank you very much for this excellent review and comments. We will acknowledge Zack at our next company meeting. We will also continue to strive to be the best Pest Control company in this area, we are thankful for customers like you. Sincerely, Mike T/GM
Google User
They are great and very attentive to the customers come out several times to make sure that you are good if you still continue to have problems. Thank you, Master Exterminator!
Provider response
Thank you very much for taking the time to provide this great feedback. We will continue to try to live up to your expectations. Mike.Ty/GM
Rosalind Raynor
Matt was great! Thorough! Friendly! Efficient! And Fast! I love that the chemicals were orderless. This company understood our needs and came to our aide. Highly recommend Master Exterminators!
Provider response
Thank you, Rosalind, for the outstanding review and comment. I will let Matt know what a great job he did at your home. We will continue to stive to be the company that everyone dreams about showing up at their home! Sincerely, Mike Ty/GM
CPayneNC Payne
No other pest controll company compares. Top Notch family owned. Great service will go above and beyond to help with Pest controll and Termite/wood destroying needs.
Provider response
Mr. Payne, thank you for the very nice review. We will continue to strive to provide the very best service. Mike Ty/GM
Brandy Holyfield
Jesus be a fence I had arrow pest control for years and they went out of business I thank God I found Master Exterminators cause they came right in a solved the problem because my house is in the city butttttt it’s a lot of wooded area I get mice sometimes Jesus they handle me with care thanks Zack and crew
Provider response
Brandy thank you for the awesome comments about Zack and for taking the time to provide such a nice review. We will continue to try to be the company you deserve. Here's to a great partnership solving your pest needs. Sincerely, Mike T/GM
SBDESIGN Excellence
They are very accommodating, they arrived on time.And in some instances they go above and beyond. I love this company
Provider response
We thank you for taking the time to give us this nice review. Please let us know what we could do in the future to get a 5 star rating from you? Thank you!
Tawanda Peterson
Good services.
Provider response
Ms. Tawanda, I first want to thank you for taking the time to provide a review to our company. I could only hope that by the end of your service you could see that we are deserving of a higher review. If there was any thing specific that caused us not to receive a 4 or 5 please take the time to allow me to correct that by contacting me at the office. Sincerely, Mike T/GM
yanzhu lin
0 star if i could. Terminated our contract for no reason. Said they had pictures of food on the counter when there was none.
Provider response
Yanzhu Lin, our company does not gain anything by terminating anyone’s contract. As a company who believes in doing “good work right” we had no choice in this matter but to do this. We are saddened by your response not to see we only have had your restaurants best interest in mind. We could not continue with not having your companies support when dealing with the integrated pest management approach to controlling your pest issues. I can honestly say that it is a partnership with all our customers as we deal with any issue at their properties. We are very sad to loss you as a customer. Sincerely, Mike Ty/GM
sophie
terrible service. before the pandemic they were awesome, now they don't help at all. cleaning or not, everything is the same. we have switched to another company.
Provider response
Lovely, I’m not sure who you are by your Google profile name so, I can not look into reviewing your concerns you have with our company. I can assure you if you have had any problems and have addressed them with our office they would of been taken care of. I’m sorry you feel that we have not provided you with the service you expected. If you would be so kind to express specific concerns at info@masterexterminators.com I would very much appreciate knowing so we can fix any issue you feel you had with us. Sincerely Mike Ty/GM
Dr. Griffin
We had been with this company since buying our home in 2017, and they had been great to us. Always on time, great communication. We even used to recommend them to other families who were looking for pest control service. However, once the pandemic hit in 2020, something changed, but I'm not sure what. The communication became poor and the biggest thing is that our account was cancelled without our knowledge. In fact, the only way we found out is because we were trying to schedule our regular quarterly service and were told that the account was closed because one of us was in a nursing home; we're both in our 30s, my husband is active military and I'm a veteran. Anywho, we reopened the account to receive our quarterly spray in January of this year, but recently closed it for real this time and have moved on to a different company.
Provider response
Ms. Cierra we are very sorry to hear about your bad experience with our company. I’m not sure what has changed with your service as you expressed? I can assure you we are not that company that you have experienced. If there is anything I can do to prove that we are worthy of your business we would be grateful. I have emailed you separately expressing these sediments. I am very sorry for your bad experience! I will get to the bottom of this situation. Sincerely, Mike T/GM
Matt Hockey
Sent an email direct from their webpage and called once. Never made contact. Guess they dont need the business.
Provider response
Mr. Hockey, I’m not sure what link or phone you tried to contact us with. I can assure you sure we want and need your business and do hate that there has been some kind of error getting back with you. An email I can assure you will work is: masters@masterexterminators.com<br>I will personally resend as that one comes directly to me. I ask that you give us another chance and I will guarantee you will not be disappointed in our service. Sincerely, Mike T./GM
Jo Murphy
I called and I was gonna be charged 95 dollars just for an inspection, but free if I would sign a contract. Went with terminex. They inspected for free wheather I signed a contract or not.
Provider response
Mr. Murphy I am sorry you had a bad experience with a company concerning getting an inspection. I have checked with my staff and no one recalls speaking with you here. I can tell you I have never heard one of my employees use that pitch about signing up to get an inspection. We do offer FREE estimates but, if you are seeking an inspection with results it will cost money. I am not sure you spoke to our company thou. I would really appreciate you calling back in and asking for Mike so that I can get to the bottom of your concerns. Thank you!
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Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.