Eco Advantage Termite and Pest Solutions - pest control

Eco Advantage Termite and Pest Solutions

Verified
★★★★★4.7(105 reviews)

2114 Hope Mills Rd, Fayetteville, NC 28304

Open 5 days/week

About Eco Advantage Termite and Pest Solutions

Residential and commercial pest solutions company. We are a family owned pest control company in Cumberland County where every customer here and beyond is special. We understand your home should be free of termites, pests, and free of conducive conditions that may lead to these problems. It is important that you have a pest control inspection every year to ensure that your home is not a breeding ground for subterranean termites. Crawlspaces are areas that homeowners do not frequent. It is important to have these areas looked at to ensure that other common, non-pest related issues can be caught in time to prevent further damage, such as leaks due to busted pipes. Call us to solve your pest issues

Pests handledtermites
Praised forprofessionalfriendlyknowledgeablehelpful
Methodstermite deals and warranties

Rating Breakdown

4.7

★★★★★

105 reviews

5
93
4
6
3
1
2
1
1
4

Customer Reviews (27)

BH
Brandon Hillery1mo ago
★★★★★

I spoke with Erica over the phone. She was very honest and forthcoming about termite deals and warranties. Amazing integrity

MK
Martha Kapu4mo ago
★★★★

The owner is very kind and will work with you if you have any problems or concerns. I would recommend them because of his devotion to his business and the kindness I experienced on multiple occasions.

Response from Eco Advantage Termite and Pest Solutions

Thank you, Martha, for sharing your thoughtful feedback and for recommending Eco Advantage Termite and Pest Solutions. It's wonderful to hear that you felt supported and valued during your experiences. Your recognition of our dedication and kindness is truly appreciated.

JD
Jessica Darling-Bunce7mo ago
★★★★★

As a real estate professional, I come into contact with a lot of pest control and home repair companies. Eco Advantage has always been extremely professional, capable, diligent, and reliable. After years of subpar experience with other companies, they are my go-to for pest control, crawl space repairs, and structural letters. Thanks for making my job a little easier and for taking such great care of my home!

Response from Eco Advantage Termite and Pest Solutions

Jessica, thank you so much for your review. We appreciate you taking the time to do this and we are grateful to you for your business. We will always strive for your approval. Thank you again 🙏

CH
cindy holloway10mo ago
★★★★★

Wonderful customer service! Vanessa is the best! Give them a call!

Response from Eco Advantage Termite and Pest Solutions

Thank you so much for your kind words, Cindy. It's fantastic to hear that you had a great experience and that Vanessa made such a positive impression. Your recommendation truly means a lot.

PM
Patricia Miller1y ago
★★★★★

Eco Advantage recently inspected and treated my home for termites, and I couldn't be happier with the service I received. All of the technicians were professional, knowledgeable, and patiently answered all of my questions. The office staff was very friendly and helpful too. Eco Advantage exceeded my expectations. Highly recommend!

Response from Eco Advantage Termite and Pest Solutions

Thank you Patricia! We appreciate you saying so. Thank you for taking the time out to give us your positive feedback. We look forward to a long relationship. 🥰

NJ
Nina Jones1y ago
☆☆☆☆

Very bad experience, my opinion would be to go with them while they preform your inspection. I was excited hiring this company based on their reviews. But I was highly disappointed and disrespected. I was told we had termites in “Stored Lumber” at the address in question. We walked the property many times and still didn’t understand where they got that conclusion. We reached out again and asked for a little more information. They get a nasty attitude basically telling me someone removed the lumber that was never there and told me to use their business or find someone else. While taking a picture of dirt on the side of the house. I wouldn’t of mind paying for the service if needed. This was an extremely unpleasant experience. If you decide to hire this company just be aware that you should be present to ask any questions. And so they don’t accuse you of lying. We are out of 470$ but I hope this helps anyone considering this company.

JB
Johnel Ballard, Sr.1y ago
★★★★

RO
rhonda owens1y ago
★★★★★

Over the past year we have had 3 different technicians. ALL three were amazing. They are prompt, friendly, courteous and knowledgeable of their products and services. The office staff has the best customer service. Thank you ECO Advantage.

Response from Eco Advantage Termite and Pest Solutions

Rhonda, thank you so much. I was hoping we would get a review today to bring it 100! You did that for us. We appreciate you taking the time to submit this review. We are grateful for your support. Thank you. We hope you have a Merry Christmas.

KB
Kyle Blanchard1y ago
★★★★★

Brandon Jackson provided exceptional service as an inspector. He was professional, knowledgeable, and guided me in selecting the best plan to protect my home from termites. I’ll be requesting Brandon for all future inspections. Thank you, Brandon—he truly deserves recognition for his outstanding work!

Response from Eco Advantage Termite and Pest Solutions

Thank you Kyle for your review. We appreciate you recognizing Brandon for his customer service. Sharing this with him was great.

PB
Phil Bender1y ago
★★★★★

Honest company to hire. This company was recommended by our realtor for a termite inspection. They handled the inspection promptly during our du diligence period. After we moved in, we contacted Eco Advantage to discus our options for a Termite bond. We went under contract with them and a crew came out to treat our home as a preventative and to place us under a bond. While they were under the house, their technicians informed us that they believe they saw a leak in the crawl space from the sewer. We had two plumbing companies come out and take a look. One of which was through the home warranty that our realtor purchased for us. Both plumbing companies, during their initial troubleshooting, informed us that the pipe was drilled through during the termite treatment. The owner of Eco Advantage contacted me and said that if it was their fault, he was going to take care of it. They worked with one of the two plumbing companies that initially said there was a leak caused by a drill. The plumbing company informed me that Eco was going to take care of and then the plumbing company came back out, dug up the area and driveway and found there to be no leak at the sewer pipe, and certainly no holes drilled into the pipe. It is looking like this is ground water that was mistaken for a leak and initially miss-diagnosed by plumbing company. The plumbing company filled the hole back in and left the concrete unpatched at my request. I requested this so I could patch it myself to keep the bill cheaper. Afterwards I was informed by the plumbing company that I owed them nothing and that Eco Advantage was taking care of the diagnostics. (EVEN THOUGH it wasn't their fault!?!?) This company looks out for their customers and I highly recommend them based on their honesty and good faith. I will be a customer for life and plan to switch to them for our rental property as well, after our current bond expires.

Response from Eco Advantage Termite and Pest Solutions

Thank you Phil for taking the time to share your thoughts and the story. We want our customers to feel that we are doing right by them. This opinion and review is important to us both personally and professionally. Thank you.

JM
Jamjam M1y ago
★★★★★

Great experience with Eco Advantage Termite and Pest Solutions. Derrick was very professional and friendly. He was knowledgeable, took the time to explain things and check our house very thoroughly. We are very satisfied.

TV
Thomas Vizcarrondo1y ago
★★★★★

Derrick was awesome. He described how my lawn care and flower beds needs to change to reduce bug infestations and he provided excellent information on different types of pests in the area, what draws them in, and best practices to keep them away! I highly recommend!

Response from Eco Advantage Termite and Pest Solutions

Thank you Thomas. Derrick is a valuable member of our team and we are grateful to him for his professionalism and expertise. We are thankful to you for your support. We will always strive for your trust.

AH
Anita Houchen1y ago
★★★★★

To say that I was/am impressed is an understatement. They were friendly from the first phone call all the way to the services provided. The gentleman that came was not only professional but friendly and respectful. I thought great customer service was extinct but this company proved me wrong and I am glad.

Response from Eco Advantage Termite and Pest Solutions

Thank you so much Anita. We appreciate your support and the opportunity to present you with good customer service, as I sit here waiting for spectrum to show up 2.5 hours late, 5 phone calls later, we absolutely can understand the need for good personal service. We will always strive to earn your trust and support. Thank you again!

LB
Lydia Branham1y ago
★★★★★

I have been using EcoAdvantage for over a year now for my clients and for my own home. Every time I have dealt with their technicians or owner, I have been treated with the upmost respect. Their professionalism, honesty, kindness, and prices are amazing. I am thankful for the working relationship I have with this company and they are always my highest recommendation!

Response from Eco Advantage Termite and Pest Solutions

Thank you Lydia for taking the time to give us a stellar review. We appreciate your referrals. It is the highest compliment and we are grateful that you trust us with your own home. We will always work for your satisfaction and your praise. 🙏 <br>

BB
Beulah Best1y ago
★★★★★

In just a few words. I love this company. The employees are excellent,very friendly and extremely helpful. Never had a problem and have been with them many many years. You can’t go wrong with them.

Response from Eco Advantage Termite and Pest Solutions

Thank you so much for saying this Beulah. We appreciate your trust and support. We hope to continue earning your business and the praise like today. As a small business, words like this, from our customers give us the drive to keep on keeping on. Much appreciated. 🙏

LB
Lauren Baskett1y ago
★★★★★

We just recently bought a new home and had Eco Advantage do some work in the crawlspace. We called them for a second opinion. They were available that day to come out and give an estimate. Once we booked with them, they got us on our schedule quickly thanks to Brooks! I got to speak with the owner Johnnie which was refreshing, he was very helpful in explaining to me what needed to be done and what should be done in the future. Our tech Richie came out and completed the job to 100% satisfactory. We will definitely be using Eco Advantage again!

Response from Eco Advantage Termite and Pest Solutions

Thank you so much Lauren! We appreciate you taking the time to give our team a stellar review. We will always strive for your support and trust. Nothing makes our day better than a ⭐️⭐️⭐️⭐️⭐️ review from a customer. We are grateful. 🙏

JW
Justina Williams1y ago
★★★★★

From start to finish, the Eco Advantage team is top tier, 10/10. Brooks, and Erica were both amazing and kind when I called in! Richie, communicated very well and kept me up to date on the service at my house. Everyone is kind, professional and respectful!

Response from Eco Advantage Termite and Pest Solutions

Thank you Justina😍. We appreciate your trust and kind words. We will always work to earn your ⭐️’s and we hope you will continue to allow our team to provide you with stellar service. 🙏

BH
Bev Hubbard1y ago
★★★★★

Eco Advantage is the best pest control company. Their prices are reasonable and they respond quickly.

Response from Eco Advantage Termite and Pest Solutions

Thank you Bev for taking the time to give us a great review. We will always work for your trust and satisfaction. We are grateful for the opportunity to earn your business. Happy Monday!

BC
BARBARA CARMAN1y ago
★★★★★

Eco Advantage Termite and Pest Solutions have protected my home for more than a decade.. Over the years I have interacted with many members of their team. They are always on time, friendly, helpful, and professional, often giving extra care and delivering service beyond expectations. I strongly recommend Eco Advantage.

Response from Eco Advantage Termite and Pest Solutions

Thank you Barbara! We appreciate you taking the time to give us this review. I love that we have earned your and you are part of our family. Thank you again

LP
Leon Porter1y ago
★★★★★

Great company. Great employees professional and resonablly priced

Response from Eco Advantage Termite and Pest Solutions

Thank you Leon. We appreciate your review and appreciate your business. And love being your neighbor! Thank you for trusting us for all your pest solution needs.

SL
Stephen Leary2y ago
★★☆☆☆

Purchasing a home and was concerned about afew things found in home inspection after eco advantage performed there inspection recieved report and was surprised they never found existing previous damage there report was lacking detail and was informed they don't use a latter so no inspection of attic or 8 ft basement ceiling. After I express my concern to realestate agent recieved a call from owner of eco advantage and was not happy with tone of conversation he was a bit angry and I felt only concerned with justifying the report and not addressing my concerns. They need work on customer relations. Hoping they take this review and work on better things

Response from Eco Advantage Termite and Pest Solutions

Mr. Leary, I am so sorry to read about your frustration although it is not a surprise considering our conversation. I attempted to explain the scope of our inspection and the report indicated the inspection is based a visible existing conditions in areas that are readily accessible. The attic not one of those areas. We are unable to remove items to view what is behind or under other items nor do we inspect attics. I offered you your money back so that you could seek an inspection from a different company but you did not want that nor did you return my call for further discussion on the matter. It is never the experience we would want for our customers. We are passionate about what we do and we always strive for five stars. Thank you for your feedback regarding your experience in our efforts to continuously learn and improve.

HY
Holly Yanosik3y ago
☆☆☆☆

Response from Eco Advantage Termite and Pest Solutions

Holly we are so sorry that you did not have a positive experience with us. If you would like to discuss your dissatisfaction and present us with an opportunity to make it right, please reach out to us so that we can attempt to earn your trust.

KG
Katherine Good4y ago
☆☆☆☆

Never called me back; I left a message for quote and information. Don't know about the actual pest service.

Response from Eco Advantage Termite and Pest Solutions

Katherine, I am so sorry to see your review. We have checked our voicemails and emails and do not see where you have left a message. Our office staff is down four people due to sickness and family matters and we have one person working herself silly.<br>If you would provide your email and address location and what you are seeking a quote for, I will get that typed up and sent to you.

NJ
Nathaniel Jenkins6y ago
★★★☆☆

TT
Tina Tremblay7y ago
★★★★

They are doing a great job trying rid of the roaches.

TB
Tonya Brock7y ago
★★★★

Very good place, love the owners attention to detail

Response from Eco Advantage Termite and Pest Solutions

Thank you Tonya. We appreciate you as a customer and thank you for taking the time to contact us. Your trust is very important.

NA
Nia Alhouse7y ago
☆☆☆☆

Im currently in VA looking to purchase a home in NC.(we are a military family) I called Eco advantage on a Thursday and they were able to fit me in on the coming Monday between 9-11. Inspector came out (late)went into crawlspace and upon exiting went on to tell me he's a contractor on the side and for $100 more he could go in and remove insulation to look for further damage. The home was currently occupied and the inspector was unable to look at the water heater and the garage. He also claimed he couldn't move pine needles away from the base exterior of the house because he would be there too long. We eventually decided against the home due to further inspection so I receive a call to pay the bill and they want full payment for half a job. After being told my realtor needs to send me elsewhere next time to find a termite inspector, the receptionist agreed to have me pay half the bill. Unprofessional and lazy! Wasn't planning on returning for next termite inspection and wouldn't recommend!

Response from Eco Advantage Termite and Pest Solutions

I am very sorry you have had a negative experience with our company. We always strive to satisfy our customers. It is never a desire to disappoint anyone. Please allow me to respond publicly to your comments and offer our position to other readers. As for the time of arrival there is a window to allow for the inspector to arrive. We cannot and do not give an exact time as to the arrival. We allow for an hour for each service and drive time. At times traffic, is a bear. Also, perhaps the customer at the previous home required a little more time to explain the service. The owner, Johnnie, was the inspector at your home . He is not a contractor “on the side”, he is a license NC General Contractor. Our company does not remove the insulation on homes prior to a service. That indeed would be more than the fee you paid as that altogether would be a separate service requiring much more time thus a larger fee. Our inspections are visible inspections as to what the inspector sees at the time of inspection. If there is an area that is covered that is preventing the area to be completely inspected, that is indicated on the report. Nonetheless, there is no removal of items on your home to do the inspection. A complete home inspection by a home inspector would be the person you need to call for that type of inspection. Our company looks for visible signs of wood destroying insects and other conducive conditions. The service was performed and yes we asked for payment for the service we completed. It was a complete service and not a partial service. If you would like the portion of the home to be inspected that is covered in full insulation, perhaps having someone to remove the insulation of the entire area prior to the inspection would be helpful to your next inspection and your next home. Thank you again for the partial payment.

Contact Information

Phone

+1910-425-6415

Address

2114 Hope Mills Rd, Fayetteville, NC 28304

Website

www.ecoadvantagenc.com

Hours

Mon8:00–17:00
Tue8:00–17:00
Wed8:00–17:00
Thu8:00–17:00
Fri8:00–17:00
SatClosed
SunClosed

Services

onsite services

Frequently Mentioned

prices 16home 15job 13inspection 9questions 7technician 6crawl space 5call 5
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