Bug Out

Update: four weeks after the service we received a telephone call and got a voice message stating we would be refunded $240 and that the case was closed never heard from management never heard from a district manager. No one ever apologize for anything other than the poor customer service people. Two weeks after that, we receive a phone call saying that we owe $620.14!? We also then wear able to grab a screenshot of a FAKE INVOICE, That made it appear like we did not pay the full price on the in

The scheduling process was horrible. However the people were nice so we kept them as a company. After being told we had an appointment and waited on them missing a day of work. I was eventually told I did not have an appointment and that tech doesn't do that service. (Mind you it's who they sent back out) so when they finally did come a week later. We where quoted for TWO ATTICS WE ONLT HAD ONE DONE AND WAS CHARGED FOR BOTH WE ADDRESSED THIS BEFORE SAMANTHA THE TECH LEFT AND WAS TOLD IT WOULD BE

Our technician, James, was a very pleasant person to deal with and a top tier human being. However, bug out as an organization is the lowest of the low. They advised me that my pest issue was not bad at all, and they performed a sub par mediocre treatment charging me $2,000. I paid them $2,000 to come over and spray a couple drops in 2 bedrooms then leave… I could’ve done that myself for $100 at Walmart and 20 minutes of my time. The “free follow up visit” was rescheduled 2-3 times and took a ve