Provider profile

Top Hat Exterminating Corp

4.7 stars from 50 customer reviews · 265 Nelson Ave, Staten Island, NY 10308

  • 4.7 out of 5 stars
  • 50 customer reviews
  • Staten Island, New York
  • Open 6 days/week
4.7
Rating
50
Reviews
Yes
Claimed
Yes
Website

About this provider in Staten Island

Pest Control has been listed as an Essential Service by NY State during the Covid 19 crisis.......It falls under health/ safety/ maintenance and is considered crucial to keep N.Y./ NJ health standards...

Pests handledrodentsants
Praised forlife saverthey are very professionalgreat servicethey are very knowledgeable
Methodstop hatant bait servicepest and rodent control
Safetysafety of my children

Rating breakdown from customer reviews

4.7

50 reviews

5
44
4
2
3
1
2
1
1
2

Customer reviews for Top Hat Exterminating Corp

LA

Laura Auriemmo

5mo ago

The owner is very rude.

HM

Helen Mayers

7mo ago

Top Hat is by far the best in the industry! I called and they were at the door the same day within 2 hours! Life saver. Marina, John and the entire team, I LOVE YOU

DS

Demetra Sikopoulos

1y ago

I have used Top Hat at my jobsites and at my home. They are the best. Immediate response and they totally knowledgeable about pest and rodent control. I highly recommend them.

JC

John Chirico

1y ago

never wanted to call any exterminator in my life...but at age 60 i needed one... TOP HAT... came to me super fast.... i got to speak to the owner... a nice man.... they have well trained workers that care... and they returned one week later for a follow up treatment.... they are punctual as well..... so i had to advise others who might be in need ....i highly recommend

LB

Liz Batista

1y ago

Made my rodent problem go away! Great service

LD

Lucas Devito

1y ago

Great service with reasonable pricing. They really know their stuff, especially when it comes to termites!

L

Liz

1y ago

Every year we get these annoying little ants everywhere and then just like that, after a Top Hat visit, we don’t. We can always rely on Top Hat to take care of the problem year after year. They are very knowledgeable (especially Jimmy). I highly recommend them

M

Matt

1y ago

Started using tophat last summer and just had them come today because the ants are already invading.

CL

Christopher Lotito

1y ago

Nothing but great things to say about Top Hat. They are very professional, their work was flawless, and the cost was very reasonable. Highly recommended!

BL

Bailey Lefkowitz

1y ago

I had a great experience with top hat exterminating service. They are very professional and very fairly priced. I had a big ant and termite problem in my home that was addressed immediately and rectified. I would definitely use this service again.

Provider response

Thanks Bailey!

PD

Persephone Dgheim

1y ago

I can only review for rodent problems but in this regard they are terrible. They charge you $150 for three pieces of plastic and some poison that DO NOT WORK. They don't take the time to check for holes to see how pests could be coming in. If the problem doesn't go away they offer two extra pieces of extra poison for more money which the rodents won't touch anyway. I kept my house PRISTINE during this time to ensure there was no other food source. At the end of the day, the only thing that worked for me was a glue trap but ultimately the root cause of the issue was not resolved. Very disappointed.

Provider response

Sorry to hear.<br><br>My name is John and I’m one of the owners. If there is ever an issue, please ask for me by name and I’ll make sure service is to your satisfaction. <br>Normally any dissatisfaction issues are brought immediately to my attention.

TK

Theresa Kenny

2y ago

I must say I was very happy with Top hat Exterminating corp. The girls in the office were so nice and accommodating. Speaking with Jimmy was a pleasure. They really care about you and want to solve your problem. Our cat contracted flea’s, a very bad situation for us. A true nightmare. The office truly cares about solving your problems. Both Mechanic's who came to the house Michael and Bernie were true professionals. They kept coming back until the fleas problem was solved. One time I had a question but it was after hours so I left a message, the owner called me back from his vacation Aruba, just to advise me of my concerns. I would truly recommend this company and am very happy with the company policies and staff. Thank you again guys. Great job. We appreciate all your help so much. Best, Theresa and Michael Kenny

FD

Francesca Dambrosio

2y ago

Michael was extremely helpful with great customer service skills. Great company

LT

Laura T

2y ago

They send their "techs" with a tube of what looked like Advion and charge you $165 for ant bait service. No discussion about what can be done, no evaluation of the problem, just let me put some drops of this gel somewhere and charge you for the service. Had to make the "tech" come back because the first guy who showed up (I didn't even know he came) didn't bait anything in my yard and missed a bait station in the front. Scheduled another appointment for the same day "tech" shows up an hour early and the office is calling me 3 times that they guy is there and he's only going to wait 10 minutes. Have a little consideration - I work from home and I scheduled a time for your tech to come back when I would be available. That's the basis for an appointment - to agree on a mutually acceptable time not just show up when you feel like it and expect for me to be available. In fact, I wouldn't have had to call you to come back if the first "tech" would have done the job correctly. Office is very disorganized which they blame on the computer systems that they've been migrating for months now. Takes 20 minutes to schedule an appointment.

Provider response

Hi Laura, <br><br>Sorry to hear you weren’t happy. Was the issue resolved? Are you still having ants? I’m the owner and when issues happen clients usually ask for me( John). If there were stations outside as well it sounds like we did more than just gel. We did start a new program last Monday and am converting at the same time. It has caused some issues but as anyone that works in a business where the software has changed, it takes a little time to figure it out. <br>Our techs get<br>Paid per completed job. It is in their best interest (and mine)to show up in the appointment window. Most people that keep tight appointment windows like we do usually don’t like to wait outside for a long time because it makes them late for<br>Someone else. We try to keep close windows because the<br>Majority of our clients don’t work<br>From home.<br> I’m sorry this seems to have ruined your day/week. Please understand that we are a family business that tries to do our best while training new <br>employees on a new system while going multiple times to try to satisfy what our clients expect. <br><br>Hopefully in the future our interactions are more positive.<br><br>Thanks,<br>John<br>

CL

Cathy Love

2y ago

Great service.

GD

Gianna Dimaggio

2y ago

Top hat and exterminators are the best in the game! They are extremely professional and attentive to detail as well as my comfort. They took all of my concerns very seriously and listened thoroughly to me. They made sure the job was 110% finished and everything was taken care of. Praying i wont need to- but if i do, i will always return and i very Highly recommend. They truly take care of you like family.

BK

Barbara Kent

2y ago

Excellent service. They worked hard to find and eradicate the problem and its cause.

A

Anonymous

3y ago

The worst and most unprofessional company. No one showed up for our appointment and no one had the decency to call me and let me know. I was home waiting all day! My time is as important as theirs.They weren’t even apologetic about it when i called to complain. Stay away!!!

Provider response

Sorry to hear that. We know exactly when this occurred and which client because it doesn’t happen with us. It was our fault, we had an overwhelming volume of calls over that weekend and definitely made a mistake not getting to you in enough time. As I recall we tried to reschedule and you said you’d get someone else, which is why we didn’t follow up. Hope your issue was solved.

DL

D Lucente

10y ago

Top Hat was able to field my call and send someone out right away. Their staff answered all my questions both on the phone and on site. I am having a rodent issue and the technician on site was knowledgeable and honest with me every step of the way. He went into great detail how I, as the homeowner should treat my problem and gave advice on how to keep the issue at bay. They paid very close attention to the safety of my children, my home and my domestic pets and created a solution best fit for my families needs. Eddie...Thank you for being so informative and professional.

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