Top Hat Exterminating Corp
Verified265 Nelson Ave, Staten Island, NY 10308
Open 6 days/week
About Top Hat Exterminating Corp
Pest Control has been listed as an Essential Service by NY State during the Covid 19 crisis.......It falls under health/ safety/ maintenance and is considered crucial to keep N.Y./ NJ health standards...
Rating Breakdown
4.7
★★★★★50 reviews
Customer Reviews (22)
The owner is very rude.
Top Hat is by far the best in the industry! I called and they were at the door the same day within 2 hours! Life saver. Marina, John and the entire team, I LOVE YOU
Response from Top Hat Exterminating Corp
Thank You Jasmine.
I have used Top Hat at my jobsites and at my home. They are the best. Immediate response and they totally knowledgeable about pest and rodent control. I highly recommend them.
never wanted to call any exterminator in my life...but at age 60 i needed one... TOP HAT... came to me super fast.... i got to speak to the owner... a nice man.... they have well trained workers that care... and they returned one week later for a follow up treatment.... they are punctual as well..... so i had to advise others who might be in need ....i highly recommend
Made my rodent problem go away! Great service
Great service with reasonable pricing. They really know their stuff, especially when it comes to termites!
Every year we get these annoying little ants everywhere and then just like that, after a Top Hat visit, we don’t. We can always rely on Top Hat to take care of the problem year after year. They are very knowledgeable (especially Jimmy). I highly recommend them
Started using tophat last summer and just had them come today because the ants are already invading.
Nothing but great things to say about Top Hat. They are very professional, their work was flawless, and the cost was very reasonable. Highly recommended!
I had a great experience with top hat exterminating service. They are very professional and very fairly priced. I had a big ant and termite problem in my home that was addressed immediately and rectified. I would definitely use this service again.
Response from Top Hat Exterminating Corp
Thanks Bailey!
I can only review for rodent problems but in this regard they are terrible. They charge you $150 for three pieces of plastic and some poison that DO NOT WORK. They don't take the time to check for holes to see how pests could be coming in. If the problem doesn't go away they offer two extra pieces of extra poison for more money which the rodents won't touch anyway. I kept my house PRISTINE during this time to ensure there was no other food source. At the end of the day, the only thing that worked for me was a glue trap but ultimately the root cause of the issue was not resolved. Very disappointed.
Response from Top Hat Exterminating Corp
Sorry to hear.<br><br>My name is John and I’m one of the owners. If there is ever an issue, please ask for me by name and I’ll make sure service is to your satisfaction. <br>Normally any dissatisfaction issues are brought immediately to my attention.
I must say I was very happy with Top hat Exterminating corp. The girls in the office were so nice and accommodating. Speaking with Jimmy was a pleasure. They really care about you and want to solve your problem. Our cat contracted flea’s, a very bad situation for us. A true nightmare. The office truly cares about solving your problems. Both Mechanic's who came to the house Michael and Bernie were true professionals. They kept coming back until the fleas problem was solved. One time I had a question but it was after hours so I left a message, the owner called me back from his vacation Aruba, just to advise me of my concerns. I would truly recommend this company and am very happy with the company policies and staff. Thank you again guys. Great job. We appreciate all your help so much. Best, Theresa and Michael Kenny
Michael was extremely helpful with great customer service skills. Great company
They send their "techs" with a tube of what looked like Advion and charge you $165 for ant bait service. No discussion about what can be done, no evaluation of the problem, just let me put some drops of this gel somewhere and charge you for the service. Had to make the "tech" come back because the first guy who showed up (I didn't even know he came) didn't bait anything in my yard and missed a bait station in the front. Scheduled another appointment for the same day "tech" shows up an hour early and the office is calling me 3 times that they guy is there and he's only going to wait 10 minutes. Have a little consideration - I work from home and I scheduled a time for your tech to come back when I would be available. That's the basis for an appointment - to agree on a mutually acceptable time not just show up when you feel like it and expect for me to be available. In fact, I wouldn't have had to call you to come back if the first "tech" would have done the job correctly. Office is very disorganized which they blame on the computer systems that they've been migrating for months now. Takes 20 minutes to schedule an appointment.
Response from Top Hat Exterminating Corp
Hi Laura, <br><br>Sorry to hear you weren’t happy. Was the issue resolved? Are you still having ants? I’m the owner and when issues happen clients usually ask for me( John). If there were stations outside as well it sounds like we did more than just gel. We did start a new program last Monday and am converting at the same time. It has caused some issues but as anyone that works in a business where the software has changed, it takes a little time to figure it out. <br>Our techs get<br>Paid per completed job. It is in their best interest (and mine)to show up in the appointment window. Most people that keep tight appointment windows like we do usually don’t like to wait outside for a long time because it makes them late for<br>Someone else. We try to keep close windows because the<br>Majority of our clients don’t work<br>From home.<br> I’m sorry this seems to have ruined your day/week. Please understand that we are a family business that tries to do our best while training new <br>employees on a new system while going multiple times to try to satisfy what our clients expect. <br><br>Hopefully in the future our interactions are more positive.<br><br>Thanks,<br>John<br>
Great service.
Response from Top Hat Exterminating Corp
Thank You!
Top hat and exterminators are the best in the game! They are extremely professional and attentive to detail as well as my comfort. They took all of my concerns very seriously and listened thoroughly to me. They made sure the job was 110% finished and everything was taken care of. Praying i wont need to- but if i do, i will always return and i very Highly recommend. They truly take care of you like family.
Excellent service. They worked hard to find and eradicate the problem and its cause.
The worst and most unprofessional company. No one showed up for our appointment and no one had the decency to call me and let me know. I was home waiting all day! My time is as important as theirs.They weren’t even apologetic about it when i called to complain. Stay away!!!
Response from Top Hat Exterminating Corp
Sorry to hear that. We know exactly when this occurred and which client because it doesn’t happen with us. It was our fault, we had an overwhelming volume of calls over that weekend and definitely made a mistake not getting to you in enough time. As I recall we tried to reschedule and you said you’d get someone else, which is why we didn’t follow up. Hope your issue was solved.
Top Hat was able to field my call and send someone out right away. Their staff answered all my questions both on the phone and on site. I am having a rodent issue and the technician on site was knowledgeable and honest with me every step of the way. He went into great detail how I, as the homeowner should treat my problem and gave advice on how to keep the issue at bay. They paid very close attention to the safety of my children, my home and my domestic pets and created a solution best fit for my families needs. Eddie...Thank you for being so informative and professional.
Contact Information
Phone
+1718-967-0261Address
265 Nelson Ave, Staten Island, NY 10308
Website
www.tophatexterminating.netHours
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