About this provider in Staten Island
Since 1927, Terminix has been Staten Island, New York's trusted choice for expert pest control, termite extermination, and wildlife removal. Our licensed technicians use advanced technology to protect homes and businesses from ants, termites, cockroaches, spiders, bed bugs, mosquitoes, rodents, and
Rating breakdown from customer reviews
4.5
613 reviews
Customer reviews for Terminix
Rachael
Horrible customer service. Can’t vouch for whether their services are effective, since they cancelled my service and couldn’t tell me why. Paid for and scheduled the service, signed and returned the checklist. Emailed to confirm that the appointment was still on, no response. Called today (the day before the service) and the only explanation given was that missed a phone call. Not sure what they were calling about, since I paid and returned the form. Spoke to 2 people and neither could give me
Provider response
Rachael, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at socialmedia@rentokil-terminix.com at your earliest convenience to discuss how we can turn your experience into a positive one.
Michelle Murphy
I called Terminex about 2 months ago bc I had bed bugs. The guy came looked around very briefly and said he didn’t find anything now 2 and a half months later I had a big problem with bed bugs. They were biting my children and they had to go stay with my parents. My entire life was completed disrupted and we suffered greatly. If only Terminex would have listened to me. I showed the guy the picture frame next to my bad that had black spots on it that were not there before. He said. “ nah the bed
Provider response
We appreciate you bringing this experience to our attention. If you are willing, please contact us at socialmedia@rentokil-terminix.com so we can work towards a resolution. We look forward to hearing from you.
Dove DeGeorge
If I could give zero stars I would. I booked for 2-5pm on Saturday. I got a text the day before that my appointment was 10-12pm. So I had to change my schedule and let me roommates know the time had change and we all had to be out for those hours +2 hrs. They didn’t show up. The guy said he called me and I didn’t get any calls. So I rescheduled for a couple days later and the same thing happened. No one came. I’ll be out of town and then moving so I couldn’t reschedule. Their response to this w
Provider response
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience
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Treatment and cost guides before you call
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