Pest Control Solutions, Inc.

Provider response

Thank you so much for the kind words, Brynda. We're glad our team could identify local species and provide recommendations that fit what you were looking for. We appreciate your trust and look forward to helping you again or assisting anyone you refer to us.

Provider response

Thank you for the wonderful review, Gemma! We're thrilled Osmar was professional, smiling, and did everything he could to help. We will pass along your praise to him; he will love hearing it. We appreciate your trust and look forward to serving you again.

Provider response

Thank you for your kind words! We take pride in our professionalism and punctuality. Your feedback motivates us to continue delivering the best service possible. We look forward to serving you again soon!

Provider response

Thank you for your kind review! We're so glad Glenn was thorough and professional and explained your options clearly. We'll pass your recommendation along to him. We look forward to helping you with any future service needs.

Provider response

Thank you Irene

Provider response

Thank you, Danny! We're glad Gerald was professional and knowledgeable. We'll be sure to share your kind words with him. We appreciate your feedback and look forward to serving you again.

Provider response

Thank you so much, Jessica — we appreciate your kind words. We're glad you enjoyed our service and are here whenever you need us. We look forward to serving you again.

Provider response

Thank you so much for your kind words, Sharon. We’re thrilled Brayden and the PCS team delivered another great job and appreciate you taking the time to share your feedback. We look forward to serving you again.

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Thank you so much for your kind words, Miglena. We’re glad our team could provide personalized, attentive service and address all of your questions and requests. We appreciate your feedback and look forward to helping you again.

Provider response

Thank you, Dolores, for your kind review and recommendation. We're glad we could provide same-day service at a reasonable price and that Charles was thorough, knowledgeable, and polite. We’ll pass your compliments along to him. We appreciate your trust and are here if you need any future inspections or pest control services.

Provider response

Thank you so much for the wonderful review, Cindy. We’re delighted Christina, Isaiah, Brayden, and Cyrus provided kind, knowledgeable, and thorough service. We appreciate your continued trust in Pest Control Solutions and look forward to helping with any future needs. Please don’t hesitate to call us whenever you need assistance.

Provider response

Thank you, Candace! We’re thrilled Gerald was friendly, professional, and prompt. We’ll be sure to share your kind words with him and the whole Pest Control Solutions team. We appreciate your recommendation and look forward to serving you again.

Provider response

Thanks for the great review, Gregory. We're glad Charles arrived on time and provided knowledgeable, honest explanations. We'll be sure to pass your appreciation along. We look forward to helping you again.

Provider response

Thank you for your wonderful review, Deena! It's fantastic to hear that you've had such a positive experience with us over the years. We're proud to have Abraham and Gerald on our team; their professionalism and thoroughness truly make a difference. We appreciate your loyalty and your kind words about our service. Your feedback is invaluable to us!

Provider response

Thank you for your kind words! It's wonderful to hear that Abraham made such a positive impression during your service. We appreciate your feedback and are glad you had a great experience.

Provider response

Thank you so much, Kari! We're thrilled you loved the work we did on your office and enjoyed bringing your vision to life. We appreciate the kind words and look forward to helping with any future projects.

Provider response

Thank you so much for your kind words, Justin. I’m glad the explanation was clear and helpful. We look forward to helping you again whenever you need us.

Provider response

Thank you, Cris, for the kind words and the 4-star rating. We're glad the technicians left your space neat and that you were impressed with their performance. We'll share your compliments with the team; they'll be pleased to hear it. Please contact us if you need anything else.

Provider response

Thank you for your feedback! We’re glad to hear that you found our team to be polite and helpful. Your experience is important to us, and we hope to continue providing excellent service. We look forward to seeing you again soon!

Provider response

Thank you for your feedback. We're glad to hear that you had a great experience with Brad. If you have any more comments or concerns, feel free to reach out. Your support means a lot to us!

Provider response

Thank you for your feedback! It's great to hear that Tony was punctual and efficient in taking care of your property. We appreciate you sharing your experience with us!

Provider response

Thank you for the kind rating! We're glad to hear you had a positive experience with us. If there's anything more we can do to make your next visit even better, feel free to let us know.

Provider response

Our goal is to offer the best pest control services and customer support in the industry. Our unsolicited reviews on both Yelp and Google over the years have reflected that goal. In responding to this review, I must be fully transparent. Kenneth is a tenant at one of the properties managed by a company that employs our services. Kenneth contacted our office outside of his property management company to express that he is upset that he has carpet beetles. He stated that he should not have to call every year for the same service. PCSI has not serviced his property since May 2023. Prior to that, we serviced it 2 years ago in July of 2021. Our staff asked if he alerted his Property Management company prior to contacting our office and he did not answer, but instead continued to complain that he needs someone to come service his unit. The Customer Service Representative told Kenneth that she would go ahead and schedule a service and attempt to contact the property management to get approval for the service in the meantime. Chase (CSR) created the work order for the work to be completed. The day of service arrived without hearing from the property manager; however, we still sent our technician Cyrus out to treat the property for Kenneth. When Cyrus arrived, Kenneth told Cyrus to go up on the roof because he felt that was a possible source of the carpet beetles. Cyrus explained that he did not have a ladder and Kenneth proceeded to call our office upset, yelling at Chase, and verbally abusing her by calling her a “B.” He then hung up on her. Kenneth immediately called back and when Chase answered the phone, he said, “I don’t want to talk to you, put a manger on the line.” Chase’s response was, “I don’t want to speak to you either,” and put his call on hold. As a business owner, it is equally important to take care of our customers as well as our employees. I contacted Kenneth and allowed him to address all his concerns. I did admit to Kenneth that Chase could have handled the call better, especially after being verbally abused by him. I explained that we need approval from the property management company to cover the cost of the additional treatment that he requested. Kenneth did not accept that answer and said that he should not have to call us to treat every year for carpet beetles if we did our job right. I explained that having pest control service in his unit once a year will not guarantee that he will not see any bugs. <br> <br>My technician Cyrus was already on site and went ahead and treated the interior of Kenneth’s unit and cleaned out dead bugs in his light fixtures. Taking down someone’s light fixtures and cleaning out dead insects goes above and beyond what any pest control company offers. In spite of treating Kenneth’s unit at no charge (he did NOT pay our company, nor would we ever take payment for any service prior to rendering treatment) he still continued to state that I was unprofessional for saying, “Chase is human and I can’t expect any employee to hold their composure when verbally attacked and being called a B.” Kenneth then told me the customer is supposed to always be right and he would like me to send someone out to treat the roof. I informed him that it does not work that way when he is a tenant. We are required to obtain approval from the property management company to proceed with work. Kenneth proceeded to curse me out and my response to him was, “I’m sorry, we don’t work for you.” Kenneth continued to curse at me and concluded by stating that he would be pursuing higher action,” and then he hung up on me as well. <br> <br>My technician Cyrus was still on-site, and I instructed him to go ahead and complete the service on the inside and do not charge or collect any payment from Kenneth since he turned out to be a problem. Kenneth’s unit was treated today at no cost.<br> <br>This event was unfortunate. We did our best to resolve Kenneth’s issues; however, he chose to be unreasonable and verbally abusive.

Provider response

Hi Judy, I apologize for missing your appointment. I would gladly have the tech come back to complete the interior service for your home. Our tech was running ahead of schedule and made an error servicing your home early. Please contact us at 702-272-2329 and we can schedule your service. Thank you