Recon Pest Services
Verified10125 J St, Omaha, NE 68127
Open 7 days, Early hours
About Recon Pest Services
Recon Pest Services is a premier provider of Residential Pest Control Services throughout the Metro Omaha, Nebraska area. We are family-owned and operated, with a combined 26 years of experience in the pest control industry. From your initial consultation with our friendly sales team and office staff, to our knowledgeable service reps, our goal is to deliver customer satisfaction.
Rating Breakdown
4.9
★★★★★1,929 reviews
Customer Reviews (30)
Recon Technician Daryl did a great job. Thanks for the thorough pest treatment!
Response from Recon Pest Services
Thank you for the five-star review, Tom. We're glad Recon Technician Daryl did a great job and that you were pleased with the thorough pest treatment. We appreciate your trust and are here if you need any follow-up or future services.
Response from Recon Pest Services
Thank you, Kate, for the 5-star review! We're delighted you had a great experience and appreciate your support. We look forward to welcoming you back soon.
Joe is knowledgeable & informative about these flying varmints in my house. Thank you for the lessons on management & what to do next. I appreciate how personable Joe is.
Response from Recon Pest Services
Thank you, Suzy, for the wonderful 5-star review. We're glad Joe was able to be knowledgeable, personable, and helpful with management steps for the flying varmints. We appreciate you noticing his care and expertise. If you need any further assistance as you move forward, please reach out and we’ll be happy to help.
He was very helpful and very customer friendly.
Response from Recon Pest Services
We truly appreciate your kind words! 😊 It’s fantastic to know you felt supported and welcomed by our team. Your feedback means a lot to us, and we're excited to assist you again in the future.
Friendly, professional and thorough..
Antonio was great! Informative, professional and on time. Appreciate this!
Response from Recon Pest Services
Thank you so much for sharing your experience, Christine! We're glad Antonio impressed you with his professionalism and punctuality. Your appreciation means a lot, and we're here whenever you need us again! 😊
Do not hesitate to get the best service in town!!
Response from Recon Pest Services
Hi, F. Your feedback is highly appreciated. Thank you for the review!
Great staff friendly and efficient
Response from Recon Pest Services
We're so grateful for your wonderful feedback, Tari! It’s fantastic to know that you had a positive experience with our friendly and efficient team. We can't wait to assist you again in the future! 😊
I am pleased with the service and professionalism. I contacted them and they arrived the next day. Spraying inside and out. Staff was pleasant seemed to enjoy their job. They were in and out quickly. I recommend them highly
Response from Recon Pest Services
We truly appreciate your kind words and recommendation, Todd! We're delighted that our team was able to provide prompt and professional service for you. It's always a pleasure to know our efforts are making a difference. Looking forward to serving you again!
Great service and quick response to our needs.
Response from Recon Pest Services
Thank you, Roger. We appreciate your kind words and are glad our team could respond quickly to your needs. We look forward to helping you again.
Response from Recon Pest Services
Thank you so much for the 5-star rating, Sydnee! We appreciate you taking the time to share your feedback and are glad you had a great experience. We look forward to welcoming you back soon. If you need anything, please let us know.
We love using recon. They come out on schedule or by request if we need them to. They are always super friendly and courteous! Joe is great! He went above and beyond today by helping us get rid of some dead rodents that were near the house. Super nice of him
Response from Recon Pest Services
Hi, Jeffrey. Your feedback is highly appreciated. Thank you for the review!
We had an outstanding experience working with Jay, Ivan, and Bo. They were incredibly professional, detail oriented, and thorough from start to finish. It was clear throughout the entire process that they work extremely well together as a team, communicating effectively and staying organized every step of the way. Jay took the time to carefully inspect every crack and crevice of the vehicle, both in the cab and the rear storage area, and clearly explained what he was seeing and doing along the way. Ivan and Bo complemented that effort perfectly, ensuring nothing was overlooked and that every part of the service was executed with precision. What stood out most was the level of care and coordination. This was not a surface level treatment. The team went deep into areas most providers would overlook, including under panels, shelving, and equipment. They made sure everything was properly treated and then re secured the space so it was exactly how it should be when finished. This was a far superior service and outcome compared to other options we have used in the past. The attention to detail, professionalism, and teamwork set a much higher standard. We highly recommend Jay, Ivan, and Bo to anyone looking for a thorough, high quality service done right the first time.
Response from Recon Pest Services
Thank you, Chris, for the glowing review and for recognizing Jay, Ivan, and Bo's professionalism and attention to detail. We're proud our team inspected and treated every area thoroughly and returned the vehicle to the condition it should be in. Hearing we exceeded your expectations compared to other providers means a lot. We appreciate your recommendation and look forward to serving you again.
Response from Recon Pest Services
Mary, thank you so much for the five-star rating. We're delighted you had a great experience and our team appreciates your support. We look forward to welcoming you back soon.
Friendly, Fast, and Thorough!
Response from Recon Pest Services
Thank you, Maxine! We’re thrilled to hear our team was friendly, fast, and thorough. We appreciate your five-star review and look forward to serving you again.
Joseph is always polite, professional and respectful of the property. He is top notch.
Response from Recon Pest Services
Thank you, Cindy. We're thrilled Joseph's polite, professional, and respectful service continues to meet your expectations. We'll pass along your kind words to him; he's proud to hear that. We look forward to serving you again.
Very satisfied with the on site technicians. Top notch work!
Response from Recon Pest Services
Heather, thank you for the wonderful 5-star review. We're thrilled our on-site technicians delivered top-notch work and that you're very satisfied. We appreciate your trust and are here for any future needs.
Don Betts is absolutely fantastic. Not only is he super knowledgable and quite literally the best at what he does, he is also supremely kind. I am a realtor for Berkshire Hathaway Home Services and he has done numerous inspections for my clients. He can spot things others can't in inspections, and he offers real solutions. He is truly invaluable to his company. Can't recommend him enough. He is just the best. Thank you for all your help, Don!
Response from Recon Pest Services
Thank you, Rachel, for the wonderful review and for trusting Don Betts with your clients. We’re proud to have Don’s expertise and kindness on our team, and glad his thorough inspections and practical solutions have been so helpful. We appreciate your continued referrals and look forward to supporting you and your clients in the future.
Darrel , the tech was prompt, professional and very thorough. I am very pleased with my Recon services
Response from Recon Pest Services
Wow, we genuinely appreciate your fantastic feedback! 🌟 We're so glad to know that Darrel exceeded your expectations with his prompt and thorough service. Your satisfaction really means the world to us, and we’re excited to keep providing you with top-notch pest control services. Thank you for being a part of the Recon family!
Brian was great. Professional, customer focused, thorough and knowledgeable.
Response from Recon Pest Services
Chase, thank you for the 5-star review and for recognizing Brian’s professionalism, customer focus, thoroughness, and knowledge. We’ll be sure to pass your kind words along to Brian and the team. We appreciate your business and look forward to serving you again.
Got their applicator on camera barely coming into my apartment to spray for bugs came in took about 3 to 4 steps into my kitchen and just left it didnt look like he even sprayed for anythimg so glad to pay for service like this
Response from Recon Pest Services
Hi Justin. Thank you for your feedback, it is very much appreciated. If you would be comfortable sharing more details with me, please email me at dean@reconpestservices.com
I am updating my review from one year ago. I had Recon come in and do exclusion to avoid rodents coming into the house. One year later they came in and rechecked and said everything is still fine. However, we are STILL getting mice in the house. That means they are still able to get into the house. I called the technician about this and he said mice are tricky. Well what was the point of me paying almost $2000 only for me to end up having the SAME issues when mice come into the house as it gets colder. Either the technician did not do a good job or exclusion method does not work. Either way am so disappointed with their work.
Response from Recon Pest Services
We're sorry to hear about your continued experience with mice in your home after our exclusion services. We do not show an account under your name. Please reach out to our customer service team at 402-227-3266 so we can find a solution and ensure that you're satisfied with our services. It's disappointing to learn that our initial work has not met your expectations. We take these matters seriously and want to address your concerns properly. We look forward to your call so that we may make this right.
Pretty disappointing experience with Recon providing an estimate for a home in west O. We requested an estimate to evaluate mice in attic. Visit was scheduled, and Recon staff member arrived as expected. Recon guy didn’t enter attic from garage as requested (it has 2 entries) but instead wanted to poke head in our closet attic which showered all our clothes in insulation. He apologized, but didn’t even go in attic after creating all that mess. All that being said, four days later we still haven’t seen an estimate from them. Others provided service estimate on site, same day.
Response from Recon Pest Services
We sincerely apologize for the experience you had with our service. It is unacceptable that our staff did not follow your instructions and that the mess was not properly addressed. We also understand your frustration regarding the delay in receiving your estimate. Your feedback is invaluable, and we will take immediate steps to address these issues with our team. Thank you for bringing this to our attention, and we hope to resolve this matter for you swiftly.
If a commissioned salesman comes to your property--RUN. I had to file an extensive complaint with the NE Attorney General's office. The Recon main management claimed not to know who the sales agent was, but in Recon's name, he unlawfully represented the contract, lied about the need for treating earwigs, bullied and coerced me to sign paperwork that I understood to be for a ONE TIME REPAIR to the eaves. It's the "Gotcha' Game" shake down where the paperwork was then used to tie me to services I never wanted. I already have a wonderful pest control service and I repeatedly made it clear that Recon was NOT to trespass on my property for the purposes of spraying toxic chemicals in the yard. I had a "NO SOLICITATION " sign on my door, but at the time, this sales person misrepresented himself by saying my son had sent him. My son, being in the trades, often swaps services with other tradespeople, so I felt I had to tread lightly. Well, I later discovered that salesperson used my name, opened a false contract in my name to substitute for the year-service agreement my son had accepted--except that sales person couldn't coerce my son into signing anything or giving his credit card to keep on file. . . . so he used my information. Worse yet--Recon extracted payments through withdrawals using a router number on a check. They did not have any legal authority to deduct automatic payments from my checking account. They didn't even have legal authority to trespass in the first place. They were forbidden to apply ANY chemicals to my yard, so by claiming to have done so is admitting to more trespassing and vandalism. If they so much as park along the curb of my house, I'm going to call the police--and you should, too.
Response from Recon Pest Services
We sincerely apologize for the experience you had, Dawna. Your feedback is very concerning, and we take these matters seriously. We will investigate this situation further to ensure that we handle it appropriately. Thank you for bringing this to our attention.
Guy just about ran me off the road. 84th and F St. He was trying to merge and didn’t see me. He’s lucky I was paying attention or you guys would be buying me a brand new car. Guy had a funky looking mustache. 7:25 AM. December 7, 2024.
Response from Recon Pest Services
We are truly sorry to hear about your experience, Alex. Safety is our top priority, and we take such feedback seriously. We will investigate this matter to ensure better driving practices in the future. Thank you for bringing this to our attention.
They surprise text you two days before your service that they are coming and you can’t reply to the text to let them know that doesn’t work so you are forced to actually call. Last time they sent the text on Christmas Day while I was out of the country. I told them I was not home but they came anyway and counted the tech spending 3 minutes spraying outside (with snow and below freezing temps, pointless) as a service. Honestly stay away from this company, the way their services are scheduled you really only get two legitimate services a year during months bugs will be active but you will pay $840 dollars over 12 months. As a kicker we never really saw a decline in silverfish activity.
Response from Recon Pest Services
We apologize for any inconvenience caused by our scheduling process. We appreciate your feedback and will take it into consideration to improve our services. We will be reaching out to you by phone to see how we can rectify this situation for you.
I never write negative reviews but for this one I will to help others avoid this nonsense. Guy who showed up lied on how payments are done. Was told plan was for every 3 months but they will charge you every month. Just to even cancel was a total rip off. Service wasn’t even good, still was a good amount of pests around my home. They’ll send email after email and call you even after you already paid. Do not recommend.
Response from Recon Pest Services
I do apologize for the miscommunication and misunderstanding on our billing cycles. It was never our intention to deceive you. And we will definitely be training on this with all of our employees to make sure we are being clear in what we offer our Customers, to ensure that our Customers know what they are signing up for before they sign up. We do automatically spray every 90 days because our products are built to last that long. However, our Billing is done on a monthly basis to break it up and make it easier to budget. We can certainly switch it to quarterly billing for those customers who prefer to pay that way so instead of the smaller monthly payment it would be a larger payment only after you receive an appointment. Or an annual payment option with an extra discount when you pay that way as well. We do try to make it as convenient on our Customers as possible and I am truly sorry if not all of these options were given to you. Our services are warrantied and we will come out as many times as needed to get your pest under control. Especially in the beginning when we are just getting started it can take a few appointments to get them under control as our products do have a flushing quality to them as we are trying to attack the source of your problem not just the outliers. We do email invoices and receipts as well as appointment reminders and service reports showing what all was done after an appointment, but we try not to send out a ton of emails to overwhelm you. We have options to turn those off as well if you feel like there are too many emails. We understand how important Time is to everyone and we try to keep that in mind and make all of our processes and conversations as easy as possible and it we failed in that with you. I am truly sorry we will strive to do better in the future.
I did my year commitment and needless to say I am not impressed by far. I still have bugs and when they really do most of their treatments are the times bugs really wouldn't be there and after this last treatment I seen no results. To make matters worse they charged my card without my authorization but instead of fighting with them or my bank and its the last one they can keep it and I terminated my services which I believe is a true rip off. This is why they always try and make you give positive reviews in the beginning. I never do until I receive services. The reps wasn't always the greatest. They still never sprayed inside my doors. I don't need a manager just a confirmation that my contract is canceled and I will not be conned to Recon again!
I regret signing a contract with that company, they are irresponsible and only good at taking your money from your savings account. I made several appointments with them to get to my house and they make you wait all day because they do not respect the schedule that they themselves give you, when you claim for your money they take out the clauses of the contract; they want good advice, never make deals with them.
Response from Recon Pest Services
We're sorry to hear that Andrew we would love to help resolve these problems but we can't find an account associated with your name.
Signed up to get rid of moles. It has been a nightmare since they started. They have come out multiple times and the moles are getting worse and killing my lawn. Didn’t have this big of a problem before they started. VERY frustrating! The photos are only part of the signs we have seen since they started treating. Almost seems like what they are doing is attracting them!
Response from Recon Pest Services
We are so sorry to hear about this, and we are more than happy to send out our office manager to re-evaluate the situation for you. Sometimes when we do treatments it can stir up the activity, but as a company we are always willing to come out and help you again and fix the problem.
Contact Information
Phone
+1402-769-3091Address
10125 J St, Omaha, NE 68127
Website
reconpestservices.comHours
Services
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