About this provider in Omaha
Priority Termite & Pest Control Inc, serving the Omaha, NE community, is renowned for its customer-centric approach and professional pest management services. This family-owned business, established in 2001 and recognized with an A+ BBB rating, specializes in affordable, efficient pest control of termites, rodents…
Rating breakdown from customer reviews
4.7
85 reviews
Customer reviews for Priority Termite & Pest Control Inc
Karen OConnor
We could not ask for a more professional technician than Ray from Priority Pest Control. Ray is always on time, quick and efficient and never in a hurry…he takes his time and solves all the issues that have arisen since the last appointment…with a smile ear to ear!! He is a TRUE WINNER!!!🏅 THANK YOU, RAY!!!
Provider response
Thank you Karen! You have been a long-time customer of ours and your review is very important. We have been very lucky to have Ray continue working for us and taking great care of his customers.
Diane Nunez
Professional and prompt service!
Tom Francis
Professional and knowledgeable about voles. Would highly recommend their service
Provider response
Thank you for the great review! We are very fortunate to have long-term, skilled technicians working for us.
Jack Hagerman
Scott is always complete and professional in his service, even if it's his last call of the day. Can I say this without sounding weird....... he definitely knows his bugs!
Provider response
Thank you Jack for your review! Scott is our head tech for a reason, he knows his bugs and how to take care of them!
Shepherd's Village
Priority technicians were very polite, patient and thorough. They did a great job inspecting each of our apartments and gave step by step explanations of how they were going to proceed and their process. We would definitely use them again.
Provider response
Thank you so much for your review! Working together with facilities and being straight forward from the beginning is our strong point! We want to provide honest, up front goals and results.
MaryAnne MacDonald
Always professional and stand by the work!
Provider response
Thank you MaryAnn! This means a lot coming from a long time customer. We appreciate you continuing services with us over the years!
Cecil Wissink
I highly recommend Priority! Adam does an excellent job for us! He is very thorough and has good suggestions for problems we have!
Provider response
Thank you for the recommendation! We work hard to ensure our customers are not only happy with the pest control services provided, but also with our customer care!
Robert Vobejda
Always have done a fantastic job and that goes back 11 years.
Provider response
Thank you for your review! We love to hear from our long-time customers and why they have continued to use us over the years.
Bob Lafferty
Priority is my go to for everything!! Adam is an awesome tech who does a great job fast and professional!!
Provider response
Thank you so much for the review! We appreciate feedback on our technicians and how they are performing in the field with customers. We feel we have the best and wouldn't strive for anything less!
Sue Rice
Adam was very knowledgeable and shared preventive information with me. I greatly appreciated his patience and expertise.
Provider response
Thank you Sue for the wonderful review. We rely on feedback from customers to let us know how our technicians are doing one on one. We are so happy that you had a great experience with Adam and our company.
Molly Schmidt
We’ve been using Priority Pest Control for 10+ years. Always professional and helpful. Scott’s been our technician for years, he’s just great!
Provider response
Thank you so much for the review, Molly! We love to hear from our long time customers about why you have remained with us over the years. We strive to keep our customers with the same technician to develop a rapport, rather than sending out whoever is available.
andrew pinneo
Great experience every time. Honest reliable and they put out an amazing product. We have been using this company for years. Hands down they should be the only company allowed in your house to keep everything else out!
Provider response
Thank you so much for the awesome review Andy!! We truly want to do our best in keeping customers homes bugs free! We strive to have the best, trained employees and products in the industry. We appreciate your support and continued business with us over the years. We hope to provide many, many more!
Richard Dube
Great group of people who are committed to doing a great job for their clients....thorough, on-time, available to answer any and all questions and always courteous when communicating a suggestion for future/further service. We wholeheartedly recommend these folks....
Provider response
Thank you so much for the review! You have been a customer of ours for quite some time. It is great to hear that we are still meeting expectations and taking good care of your pest control needs!
Katelynn
I regret signing any contract with this company. I’ve had an issue with Asian beetles in my home and the treatments helped somewhat, but for the price that they change (especially without spraying the yard) it is not worth it. I initially signed a contract to set my bimonthly pricing and about halfway through my contract the company updated their pricing and started overcharging me. The company is overpriced compared to other companies already. I had Adam come to my home to spray and we were not impressed with him either, requested a different technician but the company refused. I had to call and send him back for another treatment because one visit he didn’t even spray the whole house. The only reason I am leaving 2 stars is because the lady at the front desk answering calls was as helpful as she can be given the work she is put through. After doing a lot more research, I recommend searching elsewhere for your pest services.
Provider response
I am so sorry to have you feel this way about our service. This is the first issue we have had with all of these concerns. We take great pride in the work we provide for our customers and these issues will definitely be addressed with our technicians and corrected. We recognize the hard work our office manager attends to. She worked with you to reimburse the price increase difference, which should not have been made prior to the agreement being completed.
Shelina Williams
I am very disappointed in this company. I paid $187 yesterday for them to come out and set traps to catch a mouse. The tech was nice and all however In 24 hours I called them to let them know I saw the mouse in a bedroom where there were no traps set. They were willing to come out again but wanted to charge me another $55. Really 24 hours and you can’t do a courtesy call. I will never use them again. Not worth the money and poor customer service.
Provider response
We are sorry for you disappointment in our company. It is our goal to keep pricing and services competitive with other local providers. Unfortunately, we do not expect to solve any pest control problem over night. Our technicians fully explain services they are providing and what to expect in the following days. Treatments can take several days or weeks to see results. Mice especially, can take several applications to completely rid the home of them. We can not guarantee any one-time service for any pest problem because every situation is different. That is why we offer 30 day follow-up services without a signed service agreement. Or we offer monthly agreements to fully attack the problem. Thank you for your review, we hope we have cleared up any concerns you had.
531 Repo man
At 1155 this morning one of their drivers tried to race 5 cars on maple to the merge point on 72nd. When he realized he wasn’t able to get ahead of them he slammed on his breaks. That caused 3 cars to slam on their breaks and I had to drive over the curb to avoid from hitting anyone. When I got up next to him I asked him what his problem was and his reply was to flip me off that’s pretty classy!!
Provider response
Although issues similar to this are few and far between, we take them very seriously. After receiving your phone call we had already taken appropriate actions and do not foresee this to be an issue in the future.
Ryan M. Cameron
No call. No show. No respect for my time. I made an appointment days in advance to have bats mitigated in my attic. No one arrived at all, let alone on-time. I called the office to see what the problem was and got an answering service (which wasn't local / part of a franchise) which said, "they'd pass along my message". They claim this was a 30 minute job, quoted for $1,000! For that time and price I expect a service provider to call if they will not make the appoint in the LEAST. I'll be taking my business elsewhere and so should you!
Ken Alford
We have a wood shake roof on our home and a problem with silverfish. We called Priority, and explained the problem, and asked if they could help. Priority came out and set off bombs in our attic, and sprayed the upstairs. The treatment was not effective. We called the owner of Priority Pest Control, and he came out and inspected our house. Priority explained that treatments of silverfish with wood shake roofs are ineffective. He was not able to offer any solution for a cure to the bug problem. Essentially, they sold us a service that they knew would not work. I don't consider this to be a reputable business practice.
Provider response
We are an honest company and do not try to fill our customers with false hope in situations like this. It was explained to Mrs. Alford that every pest control company offers bombs and sprays to decrease the numbers of silverfish in the home. Homeowners with wood shake roofs generally need monthly or every other month services in order to control the silverfish population. Unfortunately, in order to 100% eliminate a silverfish infestation the wood shake roof would need to be replaced. We did offer an alternative treatment for her roof, which would rid 60-80% of the population.
Big Buck Down Hunter
bait and switch.
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