About this provider in Omaha
Your premier one-stop provider for Pest & Wood Destroying Insect mitigation, servicing the Omaha, Council Bluffs, & Surrounding Areas since 2014. You can rely on Bug-Z Termite & Pest Control's unmatched expertise for effective pest solutions. Our pest professionals bring years of exterminator experience and knowledge…
Rating breakdown from customer reviews
4.8
48 reviews
Customer reviews for Bug-Z Termite and Pest Control
Kyle Lorimer
As a Real Estate professional, I always recommend Bug-Z for my clients' pest needs. They are always very professional and thorough. They know the home buying process and timelines so they are fantastic to work with for my buyers!
Rhonda Maurer
Love this company! Always on time, great service, reasonable in price and very knowledgable. Highly recommend them.
James McCracken
Blake is super professional. Would highly recommend his kindness to anyone.
Provider response
Thank you for the great review! We will definitely let Blake know!
Stephanie G
Julie is the most unprofessional person I've ever spoke with. Yelling at me. I've never done a termite treatment and I've never in my life thought that I would deal with someone who would yell at me for not being aware on how the process goes. If you want a company to walk you through things, listen to you and respect you please find another company. This is disgusting and upsetting.
Provider response
BugZ Termite & Pest Control stands behind our work and professionalism in all that we do. We're sorry you feel you had a bad experience following your courtesy retreat and wish you the best.
John Limbach
Great group of people to work with and highly recommend.
Provider response
Thank you! We work hard to ensure great customer experiences!
Grace Hansen
The technician, Dalton, was super helpful and answered all of our questions! Thanks BugZ!
Provider response
So glad you had a positive experience! We appreciate your business!
Dan Williams
Great guy
Provider response
Thank you, Dan!
Hapaki Swope
I don't know what other pest control company is willing to go out there way to give customers great service. The office staff are very responsive and friendly. The technicians out in the field are very knowledgeable and willing to help with any pest related needs. If you can't kill em call BugZ!!
Provider response
Thank you, Hapaki! Our customers are the BEST!
Dalton Dillow
The office staff are all very friendly and professional in the communication processes - and the technicians are all knowledgeable and cordial. I highly recommend this company!
Provider response
Thank you Dalton! You're the best!!
David Offutt
Very responsive, professional and honest. They don't strong arm you into a contact like other places. Their rates are very reasonable and we are glad we contacted them after having called several other firms, each requiring a contact with hefty cancelation fees. Technician Blake is very good about explaining each service and is courteous and clean.
Provider response
Thank you for the kind review David! Our technician's are the best!
Tracy Tibbels
Quick, friendly service. Took care of all my needs. Fairly priced.
Provider response
Thank you for the positive feedback! We love our customers!!
Caitlin Molczyk
When I called for an appointment, they told me that we really didn’t need this company to come out and take care of our mouse problem, which made me feel empowered but I still wanted a professional to come out. I was told everyone there for mouse extermination had been in the business 2-10+ years. We were looking for more experience. Also, I was told there would be an update for when the tech would get here sent via text. There wasn’t. I had a meeting that was going to run over and make me late; I made them aware of that, but the tech did not know. I do think the tech was professional, but under the 2 years of experience. I still think they were knowledgeable. The tech placed bait stations outside, but didn’t have time to place snaps due to overlapping appointments on their end and the delay in the inside inspection due to my previously mentioned meeting. This was $100 for the initial assessment and cost of supplies, which appears reasonable as now you own the bait boxes. If we want them to come out again as a no contract company, it is $95. They do not guarantee their work for any amount of time after resolution to problems. When the appointment was over, I was going to pay online, but when the tech called the main office, I could hear them say “you cannot leave without payment.” This was interesting because we have worked with many companies and they will invoice later or expect payment accordingly. When I called later and asked about the all pest option the tech brought up, they said mice are not considered regular pests. I will say this is not the stance of many of their competitors.
Provider response
Hi Caitlyn, Thank you for your in-depth review! We strive to provide our customers affordable, customizable, no-contract pest control based upon everyone’s unique needs. Our technicians are licensed in multiple states and pest disciplines, field-tested, and trained to respect the customer's needs, by providing only those services necessary, and never more. <br><br>We strive to approach each customer and infestation with fresh eyes and ears, prioritizing based on severity as well as customer needs and sensitivity. That being said, our technicians are human beings, as are we, and mistakes can happen! Once we become aware of a mistake, we make every effort to find an equitable solution. However, some mistakes, as in the missed text reminder, can only be amended by a sincere apology. <br><br>Different pests require different treatments based on a multitude of factors assessed by the technician onsite. Mice do not require a complicated treatment process as we discussed over the phone, but treatment does include some important steps involving assessment, remediation, and trapping. Most treatments can be completed within 30-45 minutes. However, some appointments require additional time due to customer sensitivity, severity of issue, or size of area being treated. When we are servicing your property for the first time, the treatment time allotted may not be adequate. First-time appointment routing is not an exact science. Subsequent appointments are more accurately time allotted. <br><br>As a no-contract service provider, we do require payment for our services onsite and advise customers of this during our initial contact. Occasionally those service costs aren’t determined until the technician has assessed the infestation, necessary equipment, and area(s) being treated. Therefore, payment collection is often the responsibility of the onsite technician. It’s a job responsibility they don’t relish, but a fundamental part of any small business.<br><br>The unfortunate fact of surface pests (ants, hornets, mice, spiders, etc.) is that they can infest at any time. Hence, the reason nearly all pest control companies don’t offer warranties against infestation but rather “guarantees” against infestation. With a contract and a contracted treatment schedule, they “guarantee” free retreat of most forms of pest infestation. But what if you can no longer afford treatment, no longer need treatment, or have moved? In most cases, you’re stuck with the contract for a minimum of 1 year. Contracts are very profitable for pest companies. And, although we must maintain profitability to survive, we are not driven solely by profit but more so by customer satisfaction. <br><br>We sincerely wish you the best as you journey further into the best-fitting pest control option for your family. <br>
Jmee 402
Nice, polite, professional. Reasonable pricing. Would / will recommend.
Provider response
Thank you for the positive feedback!
David Greiner
Did inspection for my buyer on a VA loan. Was done and reported in a timely professional manner. They are my "go to" when needed
Provider response
Thank you so much for the positive feedback!
Joel Bace
These people are the best in town. They are honest and really know their termites. Don't waste your time or money with any other company in town.
Provider response
Thank you! We appreciate the positive customer feedback!!
Lisa Ritter
I have used Bug Z for my own house for wasp extermination and have been recommending this company for termite inspections to my real estate Customers. They are on time, professional, and responsive. I can count on fair pricing and clear communication from them. I'm grateful for their service.
Provider response
Thank you Lisa! We are grateful for you!!
Ashley Jones
After calling multiple pest companies who wanted to charge me $300-$400 for a one time visit to take care of a wasp nest and were all extremely pushy in trying to sell me a recurring service that I didn't need I was getting behind frustrated. And then I was referred to these guys! Great price, no pushy sales tactics, quick service! Highly recommended!!!!
Provider response
Thank you so much for the review Ashley. We truly appreciate the positive feedback!
Jill Haupts
Bug-Z not only provided excellent service, but they provided us with so much insight and education. I can't recommend them enough!
Provider response
Thank you so much for the positive review!
Mandi B
Big-Z has my 5-star recommendation! The office staff was so attentive, and listened to my concerns. They were able to get me on their schedule within a few days. Dalton, my pest technician was amazing! He was beyond knowledgeable about a multitude of pests and treatments. I appreciate his professionalism, and attention to details.
Provider response
Thank you for the kind words. We truly appreciate the positive feedback!
ROGER Hines
Charging a fee for the estimate.
Provider response
Hi Roger, We appreciate your review...but we're kind of at a loss in responding as we have no record of your name in our systems! If you could give us more information (i.e. the address inspected and the type of inspection - termite or pest), we'd be better able to address any concern or complaint you may have! We look forward to hearing from you soon!
James Keeton
Came out to spray trees for carpenter ants. Time is the test but we get a year if we see any to call.
Provider response
Hi James! Give us a call whenever you need us...we're always here for you! :)
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