Provider profile

Rock Pest Control

4.9 stars from 541 customer reviews · 10923 Cleveland Ave, Kansas City, MO 64137

  • 4.9 out of 5 stars
  • 541 customer reviews
  • Kansas City, Missouri
  • Open 7 days, Evening hours
4.9
Rating
541
Reviews
Yes
Claimed
Yes
Website

About this provider in Kansas City

Rock Pest Control specializes in exterminating bed bugs. With thousands of bed-bug-free customers, we’re the top-rated bed bug company in the Kansas City metro area. We treat customers with respect, we operate with the highest integrity, and we are constantly learning and applying the latest bed bug exterminating…

Rating breakdown from customer reviews

4.9

541 reviews

5
444
4
10
3
3
2
0
1
4

Customer reviews for Rock Pest Control

YB

Yolanda Boswell

6d ago

Joe did an amazing job servicing my home he was thorough polite and very personable. Thank you Joe.

Provider response

Thank you for your wonderful feedback! We’re thrilled to hear that Joe provided such exceptional service. Your kind words will surely motivate him further. We appreciate your support and look forward to serving you again in the future!

NM

Nick Mangosing

7d ago

They went out of their way to get someone here same day to look for the bat we had in the house. Doug was very friendly and thorough in his inspection. Luckily we did not have any evidence of additional bats in the house or attic. He did make sure to check the entire house for possible points if entry and got me a proposal to fix the issue and avoid this happening again. I appreciate the professionalism and attention to detail.

MF

Miriam Forman-Brunell

7d ago

Thorough, informative, friendly! Hunter is a great technition!

HE

Hans Estes

7d ago

Our Rock Pest representative,Khalil, was polite, courteous and professional.

Provider response

Thank you for your kind review, Hans. We're delighted Khalil was polite, courteous and professional. We'll share your praise with him and the team. Please reach out anytime if you need further assistance.

MK

Mike Keegan

7d ago

Khalil did a great job. Very professional and courteous. Lined out what he was going to do to fix the issue. Work completed…job well done!

MI

Mary Irons

7d ago

The gnats are gone! Thank you.

JF

Jacquelyne Fletcher

8d ago

Doug was very informative and helpful.

BL

Butch Lynch

8d ago

Everyone I spoke to on the phone was polite and answered all my questions. Johnny who came by for the treatment acted like part of the family. Was very thorough.

PA

Patrick Ahearn

8d ago

Very fast response time. Doug, the inspector, was very thorough and gave great guidance. Would definitely utilize the company again.

M&

Morgan & Jonathan Bass

8d ago

Good experience so far! Doug was wonderful to engage with and explained the process thoroughly!

SM

Sarah Morley

9d ago

very impressed w the professionalism! Maddox was our sales man and Hunter our technician! highly recommend.

KS

Kristin Summers

9d ago

They were friendly, knowledgeable and thorough!

SP

Stacey Polton

10d ago

The technician needed a vacuum to complete the job and he did not have one. That’s my only complaint. They did an excellent job.

Provider response

Thank you, Stacey, for the 5-star rating! We're thrilled you had a great experience and appreciate your support. We look forward to serving you again soon. If there's anything we can do for you, please reach out.

LB

Lauren Bamber

12d ago

Very professional and quick to respond. They also were able to help us on a weekend, which is vital for our business. I would highly recommend!

SB

steve basinger

15d ago

I’m on Qtr visits from Rockpest. We had our visit today and he did a through house spray. Then outside went around the house twice with spray and some granular crystals and reloaded the traps on both sides of my home to poison any mice, etc. So far, we are happy with the applications and the company!

KR

Kierra Rolf

17d ago

⭐⭐⭐⭐⭐ I had an excellent experience with Rock Pest Control. We were convinced we had termites, so we called them for an inspection. They were able to come out the very same day, which was incredibly appreciated. Hunter was extremely knowledgeable, thorough, and took the time to explain everything he was seeing during the inspection. Instead of trying to sell us unnecessary treatment, he was honest and let us know there were no signs of termites. He identified the issue as carpenter ants and explained the difference, which gave us a lot of peace of mind. It’s refreshing to find a company that values honesty and customer education over making a sale. If you’re looking for a pest control company that’s responsive, professional, and trustworthy, I highly recommend Rock Pest Control. Thank you, Hunter, for your expertise and outstanding service!

CY

Cassidy Young

17d ago

Very helpful. Inspected and treated the house very quickly. Johnny and Ben were both really great! Appreciate them so much.

ZL

Zulema Lizarraga

20d ago

My pest issue, ended up being a different issue, but these guys were amazing and had a second technician specific for my problem come out immediately. Very respectful and helpful

CN

curtis nave

20d ago

Jordan is a great salesman. Very knowledgeable about bat infestation. He comes across as very honest and competent. However, his visions and quote is far from from what his company can deliver. Initial contact tech was an hour late and did not deliver what was contracted a lot of mis communication (internally). Second contact even worst tech did not complete job but requested and received partial payment. This company over presents and under performs - Not sure where this ends up Job gets completed a day or two later by Alexander ( he did a great job) i pay him via check remaining balance and i get a virtual assistant text the next day about final payment. Wow is all i can say . Job was completed and final payment made as agreed and get the text next day - they have some internal communication that really needs addressing to the point i would say stay away from this company - good people, but internal stuff is hurting them.

Provider response

Curtis, thank you for the detailed feedback and for recognizing Jordan and Alexander. We apologize for the late arrival, incomplete work, and the payment and communication confusion you experienced. This is not the standard we aim for, and I will share your comments with our operations and billing teams so we can improve scheduling, internal communication, and technician accountability. We appreciate you completing the job and your payment, and we are committed to correcting these internal issues so others do not have the same experience.

DR

DrV Roper

20d ago

He was thorough, spraying in and outside. He came early and it opened up my day to other activities.

Provider response

Thank you, DrV Roper. We're glad our technician was thorough, treating both inside and outside, and that arriving early helped open up your day. We appreciate your feedback and look forward to serving you again.

AJ

Abbey Johnsen

21d ago

Amazing! Definitely recommend this company. The customer service is prompt and we'll trained professional staff. They were tedious and quick and left mo messes. They vacuumed their path before leaving.

Provider response

Thank you so much for the kind review and recommendation. We're thrilled our prompt, well-trained team provided quick, thorough service and left the space clean, including vacuuming their path before leaving. We look forward to serving you again.

NR

Nikki Ransom

21d ago

Very helpful! Super polite! Will get to the root problem!

Provider response

Thank you so much for your kind review, Nikki. We're thrilled our team was polite, helpful, and able to get to the root of the problem. We appreciate your trust and look forward to helping you again. If anything else comes up, we're here to help.

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