Provider profile

Bulwark Exterminating

4.9 stars from 572 customer reviews · 3221 Independence Ave, Kansas City, MO 64124

  • 4.9 out of 5 stars
  • 572 customer reviews
  • Kansas City, Missouri
  • Open 6 days/week, Early hours, Evening hours
4.9
Rating
572
Reviews
Yes
Claimed
Yes
Website

About this provider in Kansas City

Bulwark Exterminating is rated one of the top 5-star pest control companies with thousands of positive reviews. We take care of your worst bug problems including. Bulwark Exterminating was founded in the year 2000 and has been family-owned and operated since. Our friendly technicians are highly trained and carefully…

Pests handledantsmice
Praised forprofessional

Rating breakdown from customer reviews

4.9

572 reviews

5
552
4
9
3
2
2
2
1
7

Customer reviews for Bulwark Exterminating

SJ

Sheila Jawed

4mo ago

Ely is knowledgeable and thorough. Very kind and patient and he doesn't make me feel uncomfortable coming into my house. Ely is friendly and businesslike while doing his job. I would highly recommend Ely if you're needing pest control.....just call Bulwark!

Provider response

5 stars! Sheila, thank you for taking the time to leave us a stellar review. It means so much to us!

TH

Tabitha Hall

4mo ago

Jason came did his job website traps sprayed ant problems never have any issue they can't handle thank you

Provider response

Wow, Tabitha! Thank you for taking the time to share your positive experience. We truly appreciate it!

E

Eliza

4mo ago

Been using them for a few years now. I do always get the same guy not sure if he has moved up or is in a different area and he was amazing with ensuring our garage is always checked for the traps he placed. But the new guy seems nice. Always a nice experience and on time!

Provider response

5 stars! Eliza, thank you for taking the time to leave us a stellar review. It means so much to us!

CM

Colin McMahon

5mo ago

Ely Johnson always does phenomenal work for us! We live out in the country where pests are always trying to get into the house. Ever since Ely started servicing our home, I haven't seen a single insect inside my house. He's also removed multiple hornets nests over the last couple of years, and he always remembers to close the gate before he leaves so my dog doesn't get out! Ely is an amazing professional and he deserves a raise!!!

Provider response

Wow, Colin! Thank you for taking the time to share your positive experience. We truly appreciate it!

SD

Shelley Doyle

5mo ago

Paul came out to spray for bug, ants and was very thorough. I thought customer service was a thing of the past but Paul proved me wrong. Thanks Paul

Provider response

5 stars! Shelley, thank you for taking the time to leave us a stellar review. It means so much to us!

LW

LaNez W

5mo ago

Wonderful service, very friendly and courteous.

Provider response

Wow, Lanez! Thank you for taking the time to share your positive experience. We truly appreciate it!

NS

Nancy Strano

5mo ago

Paul was amazing and very helpful. Highly recommend. No more bugs in the house.

Provider response

5 stars! Nancy, thank you for taking the time to leave us a stellar review. It means so much to us!

PM

Pedro Mejia

5mo ago

My technicians name was Paul K He did an excellent job

Provider response

Wow, Pedro! Thank you for taking the time to share your positive experience. We truly appreciate it!

VP

Veronica Parker

5mo ago

I appreciate the service the Bulwark’s tech Paul provided. Always efficient and effective with a courteous attitude!

Provider response

5 stars! Veronica, thank you for taking the time to leave us a stellar review. It means so much to us!

NB

Nicole Bailey

5mo ago

Paul did a great job today, I requested he spray my porch really good and he went above and beyond by moving everything on my porch and sprayed really good and he knocked down webs. Thanks a million Paul

Provider response

Wow, Nicole! Thank you for taking the time to share your positive experience. We truly appreciate it!

MD

marielena drake

5mo ago

Braden was the best! He was on time, professional and very knowledgeable. He took the time to explain the process and was very thorough! Your company is very lucky to have him an employee! I am very pleased with my service!

Provider response

5 stars! Marielena, thank you for taking the time to leave us a stellar review. It means so much to us!

JJ

Jennifer Jett

5mo ago

Great customer service

Provider response

Wow, Jennifer! Thank you for taking the time to share your positive experience. We truly appreciate it!

BF

Brandon Fisher

5mo ago

Very pleased with Bulwark Exterminating and their service. Paul K was great, very helpful and informative with both of our properties. Highly recommend.

Provider response

5 stars! Brandon, thank you for taking the time to leave us a stellar review. It means so much to us!

FF

Fish Fam

5mo ago

Highly recommend Bulwark Exterminating!! Paul K did a fantastic job on both of our properties. Thoroughly sprayed outside. Was friendly and explained all he was doing and even sent pictures.

Provider response

Wow, Fish! Thank you for taking the time to share your positive experience. We truly appreciate it!

RC

Richard Christenson

5mo ago

Chris was great I had a bit too many questions but he was super patient with me. Efficient and professional.

Provider response

5 stars! Richard, thank you for taking the time to leave us a stellar review. It means so much to us!

DD

Diana Downs

5mo ago

Ely Johnson always does a thorough job, answering my questions, giving me good tips to keep bugs and mice away. Plus Ely always alerts me when he’s on the way. Great job! Bulwark is the best Pest Control company, I wouldn’t want anyone else as they have great employees.

Provider response

Wow, Diana! Thank you for taking the time to share your positive experience. We truly appreciate it!

KT

Kari Thies

5mo ago

We LOVE Bulwark! After experiencing some other companies, these guys are by far the most honest, attentive and reasonable we have come across. Great communication. They always text 20 min ahead of showing up so you know when to expect them. Highly recommend! Paul was very thorough and explained the carpenter ants and rodents patterns for me in our backyard. He blended a special treatment specifically for the carpenter ants (be extra charge) and gave recommendations on how to detract the rodent population from camping out around our house.

Provider response

5 stars! Kari, thank you for taking the time to leave us a stellar review. It means so much to us!

LD

Lasandra Daniels

5mo ago

Ely was knowledgeable and glad I have someone I can trust get rid of this issue.

Provider response

Wow, Lasandra! Thank you for taking the time to share your positive experience. We truly appreciate it!

LJ

Louis Jones

1y ago

As someone that wanted to be become a customer because I've heard of the great service they supposedly do. I have had a totally different experience i am very unpleased with how they handled everything stating that at the address I used to sign up and start service online already had an account at that address with my name and phone number and theres a past due amount Sense 2023 whicj os so not true first off i have never had an account with them second I just moved in there in Feb of this year not 2023 and the phone number I used to sign up I recently just got itwo weeks ago so everything they said wasn't true and basically saying I'm lying and they won't be able to service me they didn't believe anything I had to say well that not very professional just because the things I had stated are true vand they don't even listen to what I had to say. I will go to anyone and everyone about the horrible customer service I received.Do Not Come to this company they are very rude all the way around.

Provider response

We sincerely apologize for any inconvenience you experienced during your account setup process. We understand your frustration with the situation and want to assure you that we take your concerns seriously. Our team is committed to resolving this matter and clarifying any misunderstandings regarding your account information. Please contact us directly at (816) 702-5451 so we can discuss this further, verify your details, and work towards a satisfactory resolution. We value your potential business and hope to have the opportunity to address your concerns personally.

CH

C Harmon

3y ago

Dishonest. Uses Groupon. Then on Groupon it says buy 2 more times. You book your appointment. You advise you have the Groupon. They know they have been to your house already. They show up to treat your house. Then now after they are done they want you to pay them $160 that you never agreed to because you told them you had a Groupon. You already paid Groupon. They then say you can only use Groupon 1 time a year. However, they knew you had the Groupon when it had not been a year. They said nothing. They also know you can't buy it 2 more times to use if you can only use 1 a year. Additionally, they expire in 90 days so you lose 1/2 the value. The list goes on and on. True fraud artistry at its finest. Be weary, especially if you are young. Horrid experience.

Provider response

Hi C,<br><br>Thank you for taking the time to leave us this feedback. Groupon<br>should only require one purchase, not two or three purchases unless<br>they are for separate one-time treatments in a new year. After<br>performing a deep audit on the account we did find that on the initial<br>call, one of our representatives did inform you if you buy another<br>Groupon you could call in to apply it to the service. We have waived<br>the fee off the account bringing the balance to $0. When it came to<br>communication we dropped the ball, and would never purposely give false<br>information to a customer. We will be coaching the representative who<br>originally spoke with you. If there is anything else we can do as a<br>company to make things right please reach out to me at<br>qa@bulwarkpest.com. Thank you again for this feedback.

CF

Candice F

3y ago

Horrible company. Don't waste your time & money. They were suppose to spray my yard with repellant and inside my home as well, the product they are using is worthless and I am quite sure they are ripping customers off & using water. Since they came out I have found 4 dead mice in my garage. I am livid about their lack of adequte service, I plan to contact the better business bureau.

Provider response

Hi Candice,<br><br>Thank you for taking the time to leave us this feedback. We don't want<br>anyone to feel like they aren't getting the full service they deserve.<br>Our industrial power sprayers can put down gallons of product in a<br>matter of minutes, allowing some of our more experienced service<br>professionals to get around the home quickly. We can assure you we are<br>not using water, as our products are listed on each service ticket<br>after service is performed. Dead rodents are also an indication that<br>the rodent control is working as intended. Although it is unpleasant<br>to see dead rodents, it is, unfortunately, impossible to control where<br>these rodents end up when they die - especially if the activity<br>originally came from the garage. If there is anything else we can do to<br>make things right regarding this, please reach out to me at<br>qa@bulwarkpest.com.

MC

Mr. Chiefly

4y ago

I choose this place because of the reviews. Turns out they solicit good reviews by offering to “tip” the service tech after each and ever service. That’s really not that big of deal but highlights the fact that the reviews are not genuine. The bigger issue I have is they just aren’t that good. They just came a few weeks ago and I’m still seeing bugs all over the place lol…I really wish I would have went with a more professional company that was local. These guys are from some other state and are very sub par IMO…

Provider response

Hi Mr. Chiefly,<br>We appreciate you taking the time to leave this honest feedback. It is<br>frustrating when pest issues persist throughout the year, but it is<br>also quite common. During the first year of service it is really<br>normal to see extra activity because each treatment will kill about<br>10-15% of the total population. That's why all honest and reputable<br>companies request at least a year of service to gain control. We're<br>also very sorry to hear that you feel our review system is not<br>genuine. Customer reviews are crucial to our success as a business,<br>because they identify areas where we need to improve. They also<br>identify high-performing employees who may be suited for more advanced<br>positions within our company. All reviews are also 100% optional - we<br>will work with our Service Professionals to make sure they are making<br>this clear to our customers.<br>As a family-owned company, we strive<br>to treat all of our customers like family - we're sorry to hear that<br>we couldn't meet this standard when handling your account. If there is<br>anything else we can do to make things right for you, please reach out<br>to qa@bulwarkpest.com.

CN

Chloe Neal

4y ago

I want to say the worker that’s came out was very nice, but we got burned 3 times with scheduling. And our ant problem (which is very small) was not resolved. Last time we had a scheduled appt we had moved a doctors appt to get someone out asap. We didn’t even get a call or anything until after the fact that no one was coming. My husband and I are both super understanding, but to not even give a warning and not show up is not professional. Im leaving two stars because the worker who serviced us was super nice, but the customer service outside of that needs communication and lots of work. I’m sorry doesn’t always cut it, you need make it right.

JP

Jay P

4y ago

I am sure not everyone receives this experience but this was my experience with this company. Short synopsis; appointment is rescheduled by company twice, technician doesn't show up on day of appointment but states they'll show up another day, I call customer service to determine timeframe the tech will be arriving and they spend the next 30 minutes attempting to figure out the situation because their system shows the tech already treated the exterior but forgot the interior of home therefore rep schedules another appointment for interior of home for the following day, couple of hours later the tech arrives and treats the interior and exterior of home and states there is no communication between office staff and techs therefore they are not entirely aware of what goes on, notice the tech sprayed all of my security sensors and I had to remove all of them wipe them down and replace adhesive, it also seemed that he over sprayed as there was small puddles of treatment on all window sills, I call back to cancel the appointment rep scheduled for following day and they state there are future treatments scheduled which I never agreed on therefore she transfers me over to a manager and I spend another 30 min while she tries to convince to continue the service.

Provider response

Hi Jay,<br>Thank you for taking the time to send this feedback. As a family-owned<br>company, we strive to treat all of our customers like family - we're<br>sorry to hear that we couldn't meet this standard when handling your<br>account. Bulwark has a very rigid no-call no-show policy to<br>ensure that our service professionals keep their appointments:<br>whenever we don't arrive within your scheduled window of service and<br>don't inform you of the delay, we provide that service totally free of<br>charge. We also have the ability to add detailed instructions to our<br>Service Pros, so they know what needs to be treated. We'll look into<br>why this didn't happen for your service and coach any employees who<br>may have handled your account improperly. If<br>there is anything else we can do to make things right, please reach out<br>to me at qa@bulwarkpest.com. Thank you again for this feedback.

SM

Shaquita Madkins

4y ago

Called this company Last Thursday to come out to spray for my home. I called a few other companies that could had seen me earlier but decided to go with this one because of the reviews. On Thursday the gentlemen told me they could have someone out to ny home Tuesday that worked perfectly for me. Well today is Tuesday and guess what I'm no where on the schedule to be found! Talk to a lady she says that she can definitely get someone out to my home. An hour later I hear nothing so I call back. Talk to a nice lady that was not able to help but transferred me to a supervisor. Who says he does not know what happened but he can get me on the schedule for tomorrow... I've already waited till Tuesday if I could just keep pushing off you guys coming to help take care of bugs I wouldn't had called in the first. I am very disappointed in this company. I don't understand how u can get out with in 48 hours once I start your service but can't get anyone out on the day I was scheduled!

JS

jeremy sammons

5y ago

Had them come out and treat for ants. Week after had to call back as the ants became worse. Next treatment ants where worse after treating called to set up another follow treatment and then they no showed me on the retreat. There scheduling was all confusing on what days and times. Not a pleasant experience.

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