Provider profile

Orkin

4.6 stars from 3,029 customer reviews · 9927 Valley View Rd, Eden Prairie, MN 55344

  • 4.6 out of 5 stars
  • 3,029 customer reviews
  • Eden Prairie, Minnesota
  • Open 7 days, Early hours, Evening hours
4.6
Rating
3,029
Reviews
Yes
Claimed
Yes
Website

About this provider in Eden Prairie

With over 125 years of experience, Orkin is one of the longest-standing pest control companies in America, trusted by homeowners and businesses nationwide. Our expert Orkin Pros provide customized pest and termite control solutions, ensuring your property is treated for pests year-round. Orkin offers targeted…

Rating breakdown from customer reviews

4.6

3,029 reviews

5
2,457
4
256
3
63
2
50
1
161

Customer reviews for Orkin

AC

ANYA CASTERTON

8d ago

Great service, came when they said they would & made sure if I had any other issues that needed to be addressed that they asked that question! Jacob and his trainee were great!

Provider response

We are overjoyed to hear about your great experience with our service! Thank you Anya for sharing your feedback.

IY

ilhan y

16d ago

The salesperson,Mary ann I believe?), over the phone assured me that their services are worth it instead of doing an at home remedy. The one time service would not suffice because they are extensive and inspect beyond just whats inside. That they look further and that they use sophisticated equipment. It was one guy that came, he told me his plan and what the details were. The plan matched closely to what I had in mind to do on my own. They did not do a deep inspection, it was very surface level. Kind of disappointed especially with what the salesperson told me. Overall, great customer service. Soren was very good at explaining, as well as receptive to our feedback. He was willing to go back over some areas for us. Very helpful young man. They also have some good policies for customers.

Provider response

Hi Ilhan <br>I am sorry for your latest experience with us. We invite you to contact us at (612) 322-6989, so we may discuss your specific personal experience. Thank you!<br>

SD

Susan Dase

21d ago

Greg is the only orkin guy I feel comfortable with he is very professional and friendly the only service person I would allow in my home if I had to leave. He is a gem 💎

Provider response

Thank you for the 5 star rating! We really appreciate it! Please let us know if you need anything.

EL

Esther Lanier

23d ago

We had such an incredible experience with the pest specialist Daniel!! He put my mind at ease with our pest problem. He explained everything he was doing in detail, showed us are future problem area. He was super helpful and personable!!! They also came out on the same day my panic set in. Thanks Daniel for helping my nerves calm all the way down, you are a lifesaver !!!!!

Provider response

We're pleased to hear about your incredible experience with our pest specialist Daniel! Thank you for sharing your feedback.

AC

ashley carey

26d ago

We had an amazing experience with our tech Miranda. Was friendly and looked over every inch of our home. 10/10 from start to finish.

Provider response

We are ecstatic to hear about your amazing experience with Miranda. Thank you Ashley for taking the time to share your feedback.

PL

Phyllis Luciani

29d ago

5 stars specifically for your technician Eli Schuster, who came to our home to do the comprehensive inspection. He was knowledgeable, friendly and respectful of our property. Be sure to give him a shout out! :) Regarding the service itself- The original visit (including quick appointment time), to determine the type of ants I saw in our home, was much appreciated. The price was reasonable and they will get more money from us- as they plan to come back for 12 months. Also Keith, the technician who originally arrived & did treatment, also gets 5 stars for promptness and efficiency. However, the very expensive estimate received for the subsequent comprehensive inspection thereafter is disappointing. I was already warned that this inspection, given the minor issue we had here at our home, would likely result in the chance for upsale. Nevertheless, the report with the over $9K "Total Investment" was shocking- and so not 5 stars for Orkin, the company itself, in that regard.

Provider response

We're absolutely thrilled to hear about your positive experience with our technician Eli Schuster and the service provided by Orkin. Phyllis we appreciate your feedback and look forward to continuing to meet your pest control needs.

PA

Paula Anderson

1mo ago

Ryan was very professional and knowledgeable. Highly recommend Orkin and Ryan.

Provider response

We're thrilled to hear about your positive experience with Ryan at Orkin. Thank you Paula for sharing your feedback!

GH

George Hennum

1mo ago

Same day service done quickly.

Provider response

We're glad to hear that you received same day service done quickly. Thank you George for sharing your experience.

JM

Jim McCarthy

1mo ago

I was very impressed with the speed and knowledge of the Orkin service technician.. Not only was the hornet nest removed the Orkin technician explained the life cycle of the Bald-Faced hornet's using the nest he had just removed from my house. Very interesting.. Thank you Dan from Orkin.

Provider response

Thanks for sharing your positive experience with Orkin, Jim! We are thrilled to hear that our technician provided excellent service and valuable information about the Bald-Faced hornets.

SS

Sara Sorensen

1mo ago

I was very impressed with the service that I received from Orkin. The front desk staff were always delightful to talk to and extremely knowledgeable. The entire team was great...Salvador, Carlos, everyone....Very knowledge and walked me through the entire process.I'm so happy and while I hope I never need them again, I feel confident that they will live up to the 5 year warranty. They made the process easy and swift! I would give them all 10 stars if I could!

Provider response

We're honored to have provided you with exceptional service. Thank you Sara for sharing your positive experience with Orkin!

JH

Jenny Haessig

1mo ago

Idk how I feel about this business they sprayed for mice and bugs but doesn’t seem like the stuff they use is good cause we are now seeing way more mice we noticed bugs are now coming out like the box elder ones and centipedes I never saw that many before I feel like maybe the spray is making it worse. We decided to end things and switch to a different company that handled one of our other problems we had before

Provider response

Hi Jenny <br>I am sorry for your latest experience with us. We invite you to contact us at (612) 322-6989, so we may discuss your specific personal experience. Thank you!<br>

DJ

Doug Jetton

2mo ago

Update: full refund granted. 1 star added. That's good business. OP: Had mice. They came out and originally upcharged me for mosquito service. Cancelled that. Paid 820 bucks to get mice handled. Detailed Inspection and traps laid. 800 did not include sealing up the house! They want close to 6000 dollars to seal the house where there is evidence of them coming in. We are talking steel wool, silicone, sealing foam and maybe some drywall work. This companies business model is ridiculous. Called another company who is coming tomorrow for 89$ to get a second opinion. Try elsewhere first. Bad company.

Provider response

Hello Doug <br>If you’re open to discussing your experience further, please call us at (612) 322-6989. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.<br>

DH

Dan H

2mo ago

Miranda was wonderful. She was very easy to communicate with, walked around the house with me and explained what she was going to do, how she was going to powerwash the siding, protect the property, and then was extremely efficient with her work. Thank you!!!

Provider response

Thank you for sharing your positive experience with Miranda! We appreciate your perspective.

EA

Elizabeth Abdallah

2mo ago

Adrian was super helpful and knowledgeable about the service he was providing. He was very thorough and didn’t try to charge me for anything unnecessary.

Provider response

We're happy to hear that Adrian provided helpful and thorough service. Thank you Elizabeth for sharing your experience with us.

DL

Diane L.

3mo ago

First time out, we will see as the year progresses.

Provider response

We greatly appreciate your feedback. Thank you for sharing your experience with us.

AH

Ashton Hughes

3mo ago

Cole did a great job. I feel like my house is safer already.

Provider response

We're glad to hear Cole did a great job. Thank you for sharing your experience with us, Ashton.

RD

Roger Dumas

3mo ago

Professional and efficient

Provider response

Hi Roger! Thank You for the nice review! We appreciate it!

JB

John Brunette (Brunetty)

3mo ago

Very professional

Provider response

We're overjoyed to hear that you found our service very professional. Thank you for your feedback!

KM

karen minnich

3mo ago

Miranda came out and did our preventative spray, hope we stay good

Provider response

Glad to hear you are happy with your service - thank you for sharing your positive feedback!

MJ

Melinda Jacobs

3mo ago

Orkin and their team have been wonderful to deal with and fixed my pest issues.

Provider response

We're elated to hear about your positive experience with Orkin. Thank you Melinda for your review.

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