A & D Animal Control
Verified2546 Silver Lake Rd, Waterford Township, MI 48328
Open 7 days
About A & D Animal Control
A & D Animal Control is a 3rd generation family-owned and operated company proudly serving Oakland County, MI since 1973. You can count on us for prompt and professional service. We provide expert removal, control, and exclusion of annoying wildlife inside and outside of your home or business in Oakland County MI, Farmington Hills MI, Rochester Hills MI, Clarkston MI, Birmingham MI, and surrounding towns. We are fully insured and certified for your peace of mind.
Rating Breakdown
4.7
★★★★★163 reviews
Customer Reviews (30)
Excellent service! I called the team to cover a raccoon nesting, and had them manage the investigation, trapping, and follow-up securing the enclosure. I worked primarily with Joe, who was very professional and thorough. I definitely recommend!
Response from A & D Animal Control
Thank you for the 5 stars! We're honored by your rating and glad we could help. At A & D Animal Control, we strive to provide top-rated wildlife and pest removal service to every customer. We appreciate your support and are here whenever you need us!
Came out same day and reliable and friendly! Highly recommend!
Response from A & D Animal Control
Thank you for the great review and recommendation! We're proud to offer same-day wildlife removal service that our customers can count on. At A & D Animal Control, fast, friendly, and reliable pest and animal control is always our goal. We appreciate you choosing us and are here whenever you need us!
Technician knew the business, checked out our situation and provided us with a reason and solution for our issue. Would highly recommend him and the Company.
Response from A & D Animal Control
Thank you so much for the kind words and recommendation! We're glad our technician was able to assess your situation and provide an effective wildlife control solution. At A & D Animal Control, we take pride in sending our knowledgeable professionals who get to the root of the problem. We appreciate your trust in us and are here anytime you need us!
I called this morning about accidentally trapping a large raccoon, I was trying for cats but ... I talked to Angel who was so kind and understanding. She assured me she would get someone out as soon as she could.Joe, the service tech arrived at 10:30 and was so helpful and kind in removing the raccoon from my patio. He changed out traps and even helped scoot out an opossum I had also trapped. the opossum was so scared and did not want to leave the open cage. Joe was so kind and patient with him. He finally ran off unhurt and relieved to be free. I would highly recommend A & D Animal Control for all you unwanted visitors. Both Angel and Joe were helpful, kind and very knowledgeable.I thank them both for such wonderful customer service they provided!
Response from A & D Animal Control
Thank you for this wonderful review! We're so happy Angel and Joe could help with your raccoon and opossum removal and make the experience a positive one. Our team at A & D Animal Control is committed to humane, compassionate wildlife removal for every customer. We truly appreciate your recommendation and are here whenever you need us!
Response from A & D Animal Control
Thank you for the 5 stars! It means the world to our small business. We're always here if wildlife comes knocking again — we'll handle it so you don't have to!
Service rep showed up on time, very friendly, Installed four chicken wires on my 18 feet high bathroom fan vents To prevent birds from getting into those vents and nesting. He completed his task in about 15 minutes and charged me the only the Base Price I was quoted on the phone, the day before, to have the technician come out. Called one day and had it repaired the next day. EXCELLENT
Response from A & D Animal Control
Thank you for the EXCELLENT review — it means everything to us! Same-day quoting and next-day service is exactly what we strive for, and we're glad our technician delivered on time, on price, and on quality. We truly appreciate your support. 🙌
Jake was extremely knowledgeable and helpful during our home inspection. I would highly recommend.
Response from A & D Animal Control
Thank you for the wonderful review! Jake is a great representation of the professionalism and knowledge we strive for on every visit. We really appreciate the recommendation and look forward to being your go-to wildlife control service whenever you need us!
A & D responded to my voicemail immediately & scheduled service the next day. They were prompt, courteous & knowledgeable
Response from A & D Animal Control
Thank you for the great feedback! Quick response times and next-day service are something we work hard to provide — we're glad it showed. We appreciate you choosing A&D Animal Control and look forward to serving you again whenever you need us!
Jake was great. He did a thorough job inspecting our attic and the outside of our home for intrusion spots. He was very respectful and gave us good advice. Thanks
Response from A & D Animal Control
Thank you so much for the kind words! Jake takes real pride in doing a thorough job and making sure every customer feels informed and comfortable. We're glad he could help identify those potential entry points and give you the advice you needed. We appreciate the recommendation and we're here anytime you need us!
Very professional, friendly, and knowledgable
Response from A & D Animal Control
Thank you for your review! Glad we could help.<br>
Don’t be fooled with the high rating. I think this comes from their quick response to get the initial fee. And if the problem is limited with one animal / issue then you’re done and happy. But if you have an issue that requires follow up and further attention, forget it. You are not a priority anymore. I called them last month over the weekend for an animal noises in the attic. They responded quickly and came the following day. The guy seemed knowledgeable and told me it was a squirrel based on the tracks in the snow. I was happy that the problem would be solved . He showed me the hole where the squirrel was going into the attic. He mentioned that they will put traps , catch the squirrel and close the hole. I said great go ahead They trapped one squirrel apparently ( there is a charge for each time they trap an animal but nobody called to give me un update) I just saw the charge on my credit card. However, the noises never went away . I called them and they promised they would come and take care of it and give me a quote to close the whole. Days passed and nothing happened. I called again and they said they couldn’t do anything for the hole in the winter and I have to pay another 120 fee for evaluation. I said fine. 8 days or more later no one came or at least no one communicated with me. They are not reliable if you have a problem that requires follow up . Poor communication. Only good initial response . Now I have to find someone else to help me. I would not say that they were expensive if the job was done completely. Update: Next day to my review the owner of the business reached out. I am happy that they care. They clarified that they are still working on my problem and it is not easy especially in winter. So I appreciate the explanation.
Response from A & D Animal Control
Thank you for the Review Ryan! We always do our best, Winter is the toughest time in our industry as the animals in Oakland County, Mi will not move as much as the normally would because of the cold!
Response from A & D Animal Control
Thank you for your review! We always strive to solve the wildlife related issues as fast as possible!
Prompt, efficient and Jake explained what he was doing and what results I would see.
Response from A & D Animal Control
Thank you for you compliments on the team! We are a small team but that is why we have made it over 50 years in Oakland County MI. Insuring we are making our customers happy!
I highly recommend A&D Animal Control, they came out and took care of a critter problem. They were very helpful in the process. Jake S. was professional, helpful thorough and I give him 5 stars. Thanks to Joe and the rest of team.
Response from A & D Animal Control
I am glad to hear your job went smoothly! This industry can be tricky sometimes dealing with a lot of variables. We always strive to make our customers happy! <br>Thank you for your review!
Response from A & D Animal Control
Thank you for your review! We greatly appreciate it!
Called early in the morning when a live deer was trapped in our back lot. Angel was so kind and helpful. They could not however, help with a live deer. Unfortunately, the deer passed. Called A&D back. Joe was here within an hour to pick up the deer. Very professional and kind. I highly recommend Angel & Joe. Quick, efficient and so kind. Thank you both!
Response from A & D Animal Control
Thank you for your great review we always try to get there as soon as possible when requested!
Live Traps were set and groundhog was caught the first night.
Response from A & D Animal Control
Thank you Dan, We love it when the animal goes right in the trap! Sometimes can take a little time as we cant always force them in!
On arrival he told us what he was going to do and it went smooth. Thanks
I thought this was a company I used in the past. It wasn’t. Not even close. I would not use them again.
Response from A & D Animal Control
Margo, <br>I am very sorry you had a bad experience. We Pride ourselves on always doing whatever it takes to make our customers happy! I have tried to call to see what went wrong without a response unfortunately . You can certainly call anytime to let us know so we can correct any issues. <br>Hope you con reconsider us for any future issues. There are not many Family run companies like ours left.
Came out promptly...placed 2 traps on roof where Red Squirrel was getting into attic...checked traps everyday for 2 weeks...changed bait after 1 week...no squirrel caught...patched hole where squirrel was getting in for $250...originally quoted/estimated $370...I requested the lower price...the patch work done was not extremely 'professional' in appearance...I hope it will work/last for 20+ years...
Put me on hold and never returned
Response from A & D Animal Control
Sorry Jason!<br>Must have been a new phone system error! <br>
Response from A & D Animal Control
Hello Reggie, <br>Unfortunately I am not able to locate you on any account we have serviced in the last 50 years. Perhaps this review was meant for another company? Please call our office if we can be of service. <br>Thank you, <br>Benjamin Dunn
A& D Animal Control was hired to remove Voles from property. In hiring this company I specifically mentioned that I had lots of tulips planted in the beds in front of the house and kindly asked that workers not walk through the landscaping beds (not really a large request, given the sidewalks, driveway, and lawn that they can walk through). Within 30 seconds of exiting the vehicle, they were walking all over my newly sprouted tulips, and unfortunately I had to confirm this by painfully watching the video. Thanks A & D Animal Control for destroying my spring landscaping and charging $299 for 2 small boxes of poison that I have to maintain myself.
Response from A & D Animal Control
Jonathon, we completely understand your frustration. As soon as we learned about this we contacted you to see how to remediate this situation to your satisfaction. We have since had a few phone call conversations with you to check on during this Spring to see if there was any damage while sprouting this season. We haven't heard back from the last two voicemails from the owner. We would love to make sure you are satisfied, so please call us at any time so we can put this issue to rest. Again, thank you and we appreciate your business.
Wonderful customer service and very knowledgeable people. The best part is I can sleep soundly now without the scratching sounds in my attic and walls Update: scratching sounds came back in attic. I suppose I should have insisted the tech looked in the attic during the initial service call because after paying a lot of money for removing various critters from the garden, the follow up service call revealed bats in the attic. Kind of displeased that I spent several hundred dollars relocating critters only to find out after the fact that it was bats all along.
Response from A & D Animal Control
Andrew,<br>We came out and did a full inspection. You told us you were hearing running and scratching mainly in the morning around 8am. This would indicate that you were hearing rodents at this time and not the bats. (Bats you hear at night). We do not go right into the attic while removing Squirrels because it will make them much harder to catch. When you called and told us you were still hearing noise we came out and checked you attic and told you about the bat evidence and gave you a solution to take care of them as well.<br>Sorry if you do not agree with our process but it has been proven to work for over 40 years.
A&E animal control company was recommended by my neighbor very personal friendly company the young man that came out he was very knowledgeable however there was no evidence of an animal had entered my roof area no animal to be found make sure you understand that you have to pay the $179 even if there is no Evidence of an animal in your home to control. I didn’t mind paying however I think $179 just to pricey for no evidence of an animal in my home
Response from A & D Animal Control
Our service fee is given before we schedule to send a truck to your house. I am sorry you were not happy but the complete inspection included a Tech going into you attic and checking the exterior for any possible entries.<br>Thank you for your business.
Came out and set a trap on my roof. After a few weeks I was still hearing sounds in attic at night, but A & D said nothing was going after the bait so they were done. I asked about putting a door on the opening to the soffit that was made by our wildlife intruder, and was told it was a bad idea. Well, as a result whatever animal was up there is still up there, and now I have bats in the attic as well. A & D never tried to look in the attic for activity. Worse off now than when I started.
This company is sub-contracted by the apartments I reside in. They leave livetraps unattended for an extended period of time with or without animals. I've personally released 2 raccoons, 1 of which was so dehydrated it could hardly walk after being left for 2 days. Other residents have also shared the same concerns. They're are laws in place for this exact reason. If you are looking for a HUMANE way to handle the critters around your property, these are not the guys.
The customer service is ok - their billing is a nightmare. Six months after the service I started receiving calls from the owner claiming that we owed them for an invoice back in December of last year. We NEVER received an invoice - which they claimed was sent. I requested 3 times that they send me another one, so I had some proof of payment, all the time the harassing calls continued. I sent a check and confirmed with my bank that it was cashed a week ago, and I received another call from the owner this morning demanding payment. This is completely absurd. DO NOT USE THESE COMPANY - they're beyond incompetent.
Contact Information
Phone
+1248-693-7966Address
2546 Silver Lake Rd, Waterford Township, MI 48328
Website
www.aanddanimalcontrol.comHours
Services
Frequently Mentioned