Rating breakdown from customer reviews
4.3
80 reviews
What Al's Pest Control Service Inc. says about their service
Google has no written reviews for this company, so the details below come from their own website rather than from customers.
Areas served
New Orleans · Lafayette · all surrounding areas
Hours
Monday – Friday, 8:00am – 5:00pm
In business since
1960
Services listed
- general pest
- rodent
- termite control
Source: alspestcontrol.com · collected 2026-08-18. These are the company's own claims, reproduced as stated. We have not verified licensing, pricing or availability.
Customer reviews for Al's Pest Control Service Inc.
Joshua Duhon
I would highly advise that you steer away from this company. They do the bare minimum and will charge you hundreds to do services that you could do yourself (I.e. lay down traps, point out rodent entry points). My rodent problem got worse the longer I used them and when asked what they could do to help, my assigned inspector just said they don’t do more than act as advisors. There’s many other exterminator companies in New Orleans, I would definitely recommend you look elsewhere than working with this company.
Provider response
Good Morning Mr. Duhon, <br>I want to apologize for this experience that you've received from our company. We're committed to providing excellent pest control services to our customers. I would like to personally visit your property and do my best to resolve your displeasure with our service. I will contact you today to coordinate with you.<br>Again please accept our apologies . We'll get this resolved.
Ericka Garduno
They never called me for an appointment, so I wouldn’t know. I manage to get other estimates and they’re over priced, so it’ll worked out for the best
Provider response
Ms. Garduno, I did an estimate for your raised structure yesterday. I used your ring doorbell which you did not respond, did my dimensions and all other documentations including photos of what appears to be a newly installed baiting system. I based my fair price on your approximate 1456 square footage of a traditional liquid soil treatment $859.00 very reasonable. My office obviously contacted you in order to get your information including your email address. To give my company this type of review is questionable. If you need our services in the future please feel free to contact us by calling the office or scheduling on line thru our website.<br> Andre'
Meg Turner
Nicki at Al’s pest control is the absolute best. Always schedules promptly and takes perfect notes of our needs. The only bad experience I ever had with als when she was on vacation. She’s a gem!
michael cassa
Since using them the bugs within my home are nearly non existent.
Provider response
Thank You so Much For Supporting Our Small Business.. We Appreciate You
Renzo Johnson
They came out they determine inspection I did a wonderful job explaining all details thank you once again
Provider response
We Appreciate You Mr. Johnson.. And Thank You For Supporting Our Small Business
Luis Aguilar
Terrible company. Rats in my house with my baby & The technician they sent was awful. He didn’t even try. Didnt care at all. Wasn’t helpful & their services were a waste of money. Nothing they did worked, considering they pretty much did nothing. Al’s just put one box outside & sprayed poison….. Never looked for holes at all. Went with another company and they are so professional and helpful. Everything opposite of Al’s. Go with LaJaunies!!!!
Provider response
Mr. Luis has been a loyal customer of Al's Pest Control Service Inc. for well over a year now. We had two Louisiana state certified technicians for his original rodent control service scheduled for November 30th 2022. I had been informed by one technician that the customer expected a location of the rodent at the time of service along with removal and was not happy with his explanation along with the results. We have returned to this property for follow up inspections and service which is included in our 30 day agreement. We've identified possible entry points which we recommend exclusion.. Mr.Luis has my personal cell phone number and we've been in communication with each other.We pride ourselves in successfully solving Termite,Pest, and Rodent Control problems.We appreciate Mr. Luis giving Al's Pest Control Service Inc. an opportunity to solve his issues... And We Thank Him for supporting Our Small Business...
Leslie Brown
Good luck getting someone to call you back as an existing customer.
Provider response
We're Sorry For the experience.. Please Let Us Know How We Can Help You In the Future
Jozel Esteen
If you needed a reliable, trustworthy, dedicated, dependable pest control company call Al's Pest Control he will get the job done! Been a client for 20 plus year very satisfied. Thank you Al..
Provider response
Thank you for being a loyal customer. It is customers like you who help grow our business. We appreciate the review.
Susan Brodie
Eric was a great technician
Provider response
Thank you for your review. We appreciate the support.
Jeanne Harper
Serviceman was very professional, explained what he was doing and why. Took pictures of problematic area's. Asked me if I had any questions before he left.
Provider response
Thank You Jeanne! Appreciate You
Patrece Poche
I have been with Al's PCS for over a year now, I'm completely satisfied with their products, services and professional staff members.
Provider response
Awesome to hear! Thank you for sharing your experience with us Patrece, we appreciate you!
Mary Pollard
Inspection was performed around the exterior of the house, No termites detected. The agent explained to me the addition to the concrete near the home needed to be treated and explained the reason. Mr .Terry was professional with his work and helping me to understand what a Inspector looks for in the process of treatment
Provider response
Thank you for the kind review Mary! We appreciate you and so glad Mr. Terry represented the company in the Al's Way !
Cara Smith
Very disappointed with Al’s. Bought a house under contract with them and have renewed, house had been with them around 8 years. I’ve had them come out several times to look at termite issues, they are not great at following up with customers and the termite problems I’ve had them come out for continue to go unresolved and have gotten worse. Currently have termites eating up things and now coming out of the walls, it’s a nightmare. Edited for response: house was soil retreated less than a year ago, had ppl come out and give no further recommendations several times - most recent visit was within the past month, sent emails with no response... they are eating a hole through the wall and swarming inside.
Provider response
Sorry you are experiencing termite issues at your home. Termites are a nightmare, we have wonderful customer retention and excellent quality control at our office since we transitioned our office to new management. Also Renewing a contract isn't going to keep termites away, you must have the property re-treated when it's time. Homeowners get the option to retreat or just Renew. However, if an account is properly up to Date with all of our recommendations to keep the property protected we take full responsibility for the possible neglect on our technicians part. You can give us a call anytime to resolve any termite issues,. As we are licensed, bonded and insured. We back our protecting your property from the ground up. So if your account is indeed up to date don't hesitate to CALL so we can make it RIGHT. If your account is just renewing and not taking our recommendations and expertise suggestions to prevent termites. I can understand why you left our team a 1 star review. We believe in customer satisfaction as we are homeowners, family, and local people in our community just like you. So we must exceed our very best because we would expect the same and nonetheless.<br><br>Management,<br>Please reach out to review your account with us.<br><br>After speaking with you 5/24/21 first thing in the morning and having a technician out to re-treat the horrid termite infestation that has taken over your property occupied by tenants, this morning 5/24/21 The tenants at this property decided to stuff paper in the walls and cover the spots with ducktape throughout the home. But the Tenants stated they have been covering the termites up with ducktape and wiping the walls, Till it became unbearable this Month. The technician was spot treating/Re-treating/removing the Source of the nest for 4+hrs at this property. We did everything to solve your horrid nightmare as termites are a true nightmare for everyone. we scheduled the quality control inspection to confirm and ease your situation within 7 days from today.<br><br>Resolved, Thank You,<br>Management
Jonathan Phan
Paid in full for a new construction pre-treatment and a perimeter treatment once construction was complete. Pre-treatment was performed. Only half of the perimeter was treated. Dishonest business practices. DON'T RECOMMEND.
Provider response
Hey Jonathan<br>First of all, thank you so much for considering Al's Pest Control Service,<br>We are a small business and appreciate you giving us the review as it only helps us to guarantee situations like this never arise again.<br><br>We’ve worked really hard to build the best quality and services. I am sorry you experienced this, we will continue to aim to satisfy all customers.
Joey Edwards
Don't know about their service but I can tell you the driver of one of their service trucks was driving extremely too fast (approx 30 mph) down a flooded street (Orpheus Court) in New Orleans at 9:50 am on 10/25/19 pushing water onto the storefronts of businesses. Attached is a picture of Al's service truck as he flew down Orpheus Court upon blowing thru the flood waters.
Provider response
Thank You for reviewing one of our drivers, we do take calls and concerns seriously and all technicians are held responsible to the highest extent.<br>All of our Trucks are gps monitored with safety notifications so we can always be aware of what is happening in our community. The safety of our community comes first.
william shannon
There product did not work they came to the house twice and it was if they had used nothing, store bought remediation worked better than their service I am very disappointed and feel that my family was cheated.
Provider response
I am so sorry, you experienced this and with our new management we aim to satisfy all customers needs.
Brandi Hupp
The technician showed up for the 1st appointment and did a quick spray of our house. He didn't move or ask us to move anything, he just sprayed it ir sprayed around it. We saw no change in the roaches or mice. 6 weeks later when the technician showed up for my "free follow-up" the office called and said there was a charge for the visit. After trying to explain that another employee gave me different information she was rude and indifferent. She called her technician to leave without finishing the treatment. On top of all of that the chemical smell was so bad in our house we had to take our dogs and leave. Very disappointed in this company and their lack of professionalism.
Provider response
Hey Brandi<br><br>We are so sorry you experienced this from our company. We are under new management and aim to satisfy our customer needs to the fullest extent. we are thankful for this review as it has helped us guarantee situations like this never arise again.
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