Provider profile

Black Diamond Pest Control

4.9 stars from 94 customer reviews · 413 N Mulberry St, Elizabethtown, KY 42701

  • 4.9 out of 5 stars
  • 94 customer reviews
  • Elizabethtown, Kentucky
  • Open 6 days/week
4.9
Rating
94
Reviews
Yes
Claimed
Yes
Website

About this provider in Elizabethtown

With over 80 years of trusted service, Black Diamond Pest Control is proud to bring affordable and reliable pest control to Elizabethtown, Kentucky. We specialize in tailored pest solutions for termites, bed bugs, spiders, ants, mosquitoes, rodents, wildlife, and any other pest that comes a-knockin'. Our experienced…

Rating breakdown from customer reviews

4.9

94 reviews

5
76
4
2
3
0
2
0
1
2

Customer reviews for Black Diamond Pest Control

L7

Lce 78

10d ago

Paul B is our very favorite technician. He always makes sure we are taken care of. We are always thankful when he is assigned to our house, and we wish he could be assigned to us on a regular basis, without an extra fee.

Provider response

We are so happy that you had a fantastic time with us! Black Diamond Pest Control is truly thankful for its customers. Have a great day!

KJ

katasha Jervis

20d ago

Brandon is the best!

Provider response

That's what we love to hear! Thank you so much for the 5-star review, Katasha.

LS

Lisa Smallwood

1mo ago

If you need anything to be exterminated black diamond pest control did a great job. When using this ask for Brandon Vair. He does a great job and is very friendly.

Provider response

Thank you for trusting Black Diamond Pest Control, Lisa! Have a great day!

LB

Lida Bain

1mo ago

Brandon Vain went above and beyond on the treatment of our church! We have been with Black Diamond for many years!

Provider response

Thank you for taking the time to leave such a detailed review, Lida! We are thankful you chose Black Diamond Pest Control.

DR

Debbie Rucker

1mo ago

Friendly and honest service. Very informative and knowledgeable

Provider response

Thank you for trusting Black Diamond Pest Control, Debbie!

SH

Sheridan Higdon

1mo ago

Fast and easy services! The company is very communicative and prices are fair. We personal had Landon Elmore as our technician and he was nice, took his time, and made sure pricing was clear from the start. Have recommended to friends and family!

Provider response

Thank you so much, Sheridan! We are so glad that Black Diamond Pest Control had the opportunity to help you out. We appreciate the recommendation!

DC

Dennis C Dunn

2mo ago

Highly recommend Black Diamond Pest Control for Willow Creek! Waylen and Brandon did an outstanding job servicing my Radcliffe property—they were thorough, professional, and efficient. A huge thank you to the branch manager, Kyle, for ensuring top-notch customer service and a seamless experience. Willow Creek Apartments

Provider response

Thank you so much, Dennis! We are so glad that Black Diamond Pest Control had the opportunity to help you out. We appreciate the recommendation!

RV

Royce Valenzuela

2mo ago

Brandon has excellent customer service and highly recommend him.

Provider response

We are so happy that you had a fantastic time with us! Black Diamond Pest Control is truly thankful for its customers. Have a great day!

CS

Chris Sherrard

2mo ago

Ryan came out and talked to us about the service and cost. Ryan was very informative and was not pushy at all. Tech came out and done exactly what Ryan and I talked about. Tech was very professional and polite. I would recommend Black Diamond Pest Control. Reach out to Ryan and have him help you with your pest control needs.

Provider response

Thank you so much, Chris! We are so glad that Black Diamond Pest Control had the opportunity to help you out. We appreciate the recommendation!

ST

Sandy Thacker

2mo ago

Brandon Vair was extremely friendly and did a wonderful job. He checked all areas for me and removed all nests he found. I feel that the service of every three months is very reasonable and once those start, I will provide a review of how well it works for all the bugs and mosquitoes.

Provider response

Sandy, we are so happy that you are pleased with the result of hiring Black Diamond Pest Control. Positive reviews like yours are why we do what we do! Have an awesome day.

EP

Esha Patel

3mo ago

Very disappointed in service. We were charged over $800 for a service tech to come and help get rid of an animal that was residing in our wall but they were unable to get rid of it . The actual labor of cutting the drywall and patching the drywall had to be done by someone else because they couldn’t do it. The service tech only put a cage in and did not even give us a guarantee that the animal would be caught. We were also told that we would be charged more if we wanted the service tech to come and check the cage again. We ended up having to call another pest control service to come and help us get rid of the animal.

Provider response

<br>We’re very sorry to hear you were disappointed with your experience. Wildlife situations can be stressful and frustrating, especially when an animal is difficult to locate or trap.<br><br>After reviewing the signed agreement and speaking with the technician, the service provided was for trapping and monitoring of the suspected wildlife activity. In situations involving animals inside walls or attic spaces, there unfortunately is no way to guarantee capture, as wildlife can be unpredictable and the animal was never visibly confirmed. These details, including the scope of service and limitations of trapping wildlife, were also outlined on the estimate signed at the initial visit.<br><br>During the service period, traps were placed in the areas of concern, rebaited daily, and additional traps were added throughout the week in an effort to resolve the issue. We also discussed during the initial visit that Black Diamond does not perform drywall cutting or drywall repair work, so any opening or patching would need to be handled separately. This was also noted on the signed estimate.<br><br>We truly understand the frustration when these situations do not have a quick or clear resolution. Our team did make multiple efforts throughout the week and provided the trapping services outlined in the signed agreement. We appreciate your feedback and wish you the very best moving forward.

ME

Michael Estes

4mo ago

Brandon Vair was our technician he does a awesome job and polite to talk to and compare to other bug specialists that don’t do what they advertise glad we went with black diamond

Provider response

Wow, Micheal! It sounds like you had a great time with us. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!

KB

Kevin Brill

4mo ago

Eric did a phenomenal job. He answered all of our questions and addressed all of our needs. We have used Black Diamond for years and they are our go to pest control company.

Provider response

Thank you, Kevin. We really appreciate you taking the time to share your feedback and being so open with us! We love hearing about positive experiences with our great employees.

BS

Bryan Sallee

5mo ago

Waylon was professional and explained everything he was doing. He was considerate of our home and belongings. Highly recommend

Provider response

Thank you for sharing Bryan! We are so glad you had such a positive experience with Black Diamond Pest Control. Please let us know if we can help you in any way in the future.

CP

Chet P

5mo ago

Very helpful and friendly over the phone. After setting the appointment, Brandon came out to the house, and he was knowledgeable and personable as well. He did a good job explaining what he was going to do and went about his work. Very happy with the whole job and I set up my maintenance plan as well.

Provider response

Thank you so much, Chet! We are so glad that Black Diamond Pest Control had the opportunity to help you out. We appreciate the recommendation!

DP

DaQueen P

8mo ago

My experience with Black Diamond has been a good one I will use they service again and again..Thank you Brandon Vair

Provider response

Thank you for trusting Black Diamond Pest Control! Have a great day!

EP

Eleazar Pyscher

9mo ago

From the moment I scheduled my service with Black Diamond Pest Control, I knew I was engaging with a company operating on a plane of professionalism seldom seen in today's market. This is not merely a pest control service; it is an exclusive partnership dedicated to the pristine and safe sanctuary of your home. ​The Gold Standard of Customer Care ​My experience began with a degree of foresight and courtesy that immediately set Black Diamond apart. Well in advance of the scheduled arrival, I received a clear, concise notification—not just a vague window of time, but a personalized introduction. This included the name and a professional photograph of the technician who would be servicing my property. This simple yet profound gesture of transparency and security instilled an immediate sense of trust and confidence, affirming that Black Diamond values my peace of mind as much as they value their work. ​Upon arrival, the technician's approach was nothing short of exemplary. They met me right at the driveway, exhibiting a genuine and warm professionalism. They didn't just start working; they took the time to articulate a comprehensive roadmap of the service, clearly explaining what I could expect at every phase of the treatment. This level of communication transformed a routine service call into a truly consultative experience. The technician was not just respectful of me, but was profoundly respectful of my property, treating my home and landscape with a meticulous care that speaks volumes about the company's training and core values. Every step was taken with precision and consideration, ensuring zero disruption to the tranquility of my estate. ​Unparalleled Expertise in Termite Defense ​Beyond the breathtaking standard of customer service lies the bedrock of Black Diamond's operational excellence: professional termite treatment. The service provided was clearly not a generic, one-size-fits-all approach, but a sophisticated, tailored defense strategy. ​Their method is truly the pinnacle of professional termite treatment. It is scientifically informed, expertly executed, and provides an impenetrable shield against one of the homeowner's most dreaded foes. When Black Diamond handles your termite defense, you are investing in a future where the integrity of your home is not a question, but a guaranteed certainty. They employ the most advanced techniques and materials, ensuring a solution that is both highly effective and environmentally responsible. ​In summary, Black Diamond Pest Control doesn't just eliminate pests; they deliver an unforgettable experience of elite service and masterful craftsmanship. They have mastered the art of the client relationship, combining the best treatment of customers—characterized by dignity, transparency, and respect—with the most effective, professional pest and termite treatment available today. ​If you demand the absolute best for your home and wish to be treated like royalty, look no further. Black Diamond Pest Control is not just highly recommended; they are, quite simply, mandatory. They are the standard by which all others should be measured. ​Five Stars is hardly enough for this unparalleled level of grandeur!

Provider response

Wow, Eleazar! It sounds like you had a great time with us. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!

AL

Abby Lowe

9mo ago

Brandon Vair is our technician. Brandon is always professional and kind. He is very knowledgeable and answers all our questions. He goes above and beyond inspecting our home and addresses any concerns we may have. My husband and I are very appreciative of all his time and effort to insure our home is free of any and all pests. Brandon is a true asset to Black Diamond!!

Provider response

Thank you, Abby. We really appreciate you taking the time to share your feedback and being so open with us! We love hearing about positive experiences with our great employees. Thank you for choosing Black Diamond for your pest control services. Have a great day!

CS

Connie Smith

9mo ago

Thank you for making my home feel safe again. Brown Recluses are no fun

Provider response

Thank you so much for the 5-star review, Connie. Thank you for choosing Black Diamond Pest Control for your brown recluse treatment.

JT

Jessica Taylor

10mo ago

Great customer service. Brandon was pleasant and efficient.

Provider response

Thank you so much for taking the time to leave us a 5-star review, Jessica! Have a great day.

AM

Annette Macklin

10mo ago

Eric is my technician and he is the best. He always goes above and beyond for me. I love black diamond

Provider response

That’s what we love to hear! Thank you for taking the time to give us a review, Annette!

MM

Marilyn Martin

10mo ago

Eric is my technician and he is extremely excellent , he always takes his time to answer all my questions and any time I need an extra service he always comes out . I will always recommend black diamond to all my friends

Provider response

Hi Marilyn, thank you so much for your kind words and the recommendations. These positive reviews like yours are why we do what we do.

BF

Brandie Ferguson

11mo ago

The whole team here at Queen of Cars cant say enough about black diamond pest control!!!!!! Eric is our service tech and let me just say THANK YOU JESUS!!! We had an invasion of bird mites coming from the roof and he fixed it in 2 trips!!! Nobody could ever come close to Eric, he goes out of his way to answer questions and put our worrying minds to rest. Best $50.00 a month we spend

Provider response

Thank you Brandie for the amazing review. We appreciate the support and the awesome recommendation. We are so glad we could fix the bird mites problem you had.

HP

Hunter Poole

11mo ago

Thay really went all out, clearing a wasp nest and hornet nest. With follow ups to ensure everything stayed gone. Just absolutely great service!!

Provider response

We are so happy that you were satisfied with us in regards to the hornet nest, Hunter! Black Diamond Pest Control is truly thankful for its customers. Have a great day!

LC

Lily Carter

1y ago

I don’t remember his name but my tech was very friendly. Did a good job spraying my apartment.

Provider response

That's what we love to hear! Thank you so much for taking the time to leave us a review, Lily. We are happy to hear that our pest control technician did a great job on your apartment treatment.

DW

David Wildcat fam.

1y ago

Eric our rep was great and very helpful thanks very much for all your help.

Provider response

Thank you for sharing David! We are so glad you had such a positive experience with Black Diamond Pest Control. Please let us know if we can help you in any way in the future.

AF

Arsenio Ferguson

1y ago

Eric has been absolutely amazing with our bird mite situation!

Provider response

Thank you for choosing Black Diamond Pest control for your bird mite services!

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