Simply Organic Turf Care

Mitchell did a great job assessing the lawn on this first visit and explaining the process.

Jeremy is always great. Thorough, friendly, and professional. Makes me satisfied being with Simply Organic.

13-Year Loyal Customer Ignored After Severe Lawn Damage ​ We have used Simply Organic since 2013, but their recent service and total lack of accountability have been appalling. ​During a recent visit, their technician spot-treated oak tree seedling offshoots as if they were broadleaf weeds, using a chemical concentration that completely scorched the surrounding turf grass. Frankly, the only reason our entire front yard isn't completely dead is that the application was erratic. ​UPDATE: It has now been over two weeks, and as shown in the updated photos, the chemical burn has spread and the lawn is in even worse condition. The company posted a generic AI/canned reply here saying they would "work to address these concerns promptly," but not a single person from management has reached out directly. I have submitted emails, customer portal tickets, and left urgent phone messages with zero human follow-up. ​I am withholding payment on the recent invoice until an owner or general manager contacts me directly to inspect the lawn and arrange repairs. ​(Photos attached showing the initial damage, and the updated worsening condition).

Lawn service is good, but Canceling is impossible. I have been telling to them to stop services for months and they just keep sending the tech out and taking my money.

Simply Organic was bought by a private equity company which laid off almost all of the staff, including the guy that started their whole program. The company has since fallen off a cliff. The private equity group owns Senske, Nutri-Lawn, ArborNomics, and several more companies. Digital support tickets go unanswered, phone lines are busy with no way to leave a voicemail, and when you finally do get through, the phone rep doesn’t listen when taking support tickets. Today was the final straw when the technicians went into our backyard and put down pesticides within one foot of our vegetable garden when there is a huge note on our account to never treat our backyard. Our front+back yard have brown spots and weeds all over it. The last technician there is doing his best, but the company did him dirty dumping everyone’s workload on him.

Do not use this company! After almost a year of service my lawn is nothing but crabgrass. They do not respond to requests for them to address this issue. Also, their mosquito treatment does not work.

Tristian did an excellent job! Before getting started, he took the time to confirm what he would be doing (and where). Tristian is friendly and enthusiastic; he went above and beyond to make sure we were happy and that the entire process went smoothly. Even though it was mid-afternoon on a blazing hot day, he patiently and carefully explained safety and effectiveness measures and then, when he saw our dog, gave us helpful post-treatment suggestions to keep him healthy and protected. Outstanding-thank you Tristian!

Let me start off by saying this is the first time I’ve ever posted a bad review about a company. I usually just take my business elsewhere without saying anything. I feel compelled this time, however. I had a very bizarre experience with Simply Organic. My first year of being a customer was great. They came out when they were supposed to and provided great service. This year however, has been a completely different story. We had the lawn service and the mosquito service. Both are supposed to be monthly services. We have had one mosquito service for all of 2026 and it was because I made several calls and eventually spoke to a supervisor who came out and completed the service personally. After that, no one has been back for the grass or mosquitos since May. I attempted to contact this supervisor again and he did not respond. When I talked to him originally, he told me the company had recently been bought out by someone else and scheduling has been a disaster. I agree with this 100%. I called last week one last time and they apologized and told me someone would come out on Friday to complete the services. Once again, no one showed up. I called today and cancelled services. It almost felt like they didn’t want my business. Very, very strange. It’s unfortunate because they used to be a good company, but there are way too many reliable options out there for me to stay and continue to have to chase them down for every service.

Company killed half my front turf. I’ve been attempting to cancel my service for months. I’ve been asked to pay invoices that I have already paid. Terrible company. Do not use services.

I was a Simply Organic customer for several years, but I would strongly caution others before using this company. After reviewing my service history, I realized my lawn went approximately 15 weeks (Feb 25th – June 11th) without treatment during the spring growing season. I only received January and February services but then no additional treatment, despite the company agreeing to a 7-treatment program spaced 4–7 weeks apart. On June 11, I called to report the issue. I was told someone would contact me. No one did. My main concern was that the company had missed the most important part of the growing season and I wanted a credible plan to address the issue. I called again on June 15th because no one had followed up. Again, I explained that I wanted to understand the plan moving forward. I was told someone would contact me. I then received a text saying my lawn would be serviced on June 17th. No one showed up. On the morning of June 18th, I called again and stressed that I needed someone to explain the plan before service continued. I was told someone would call me ASAP. No one did. I called again that afternoon and was connected with Frankie, who said he worked for a sister company and could not help directly, but would have Nathan, the Regional Manager, call me. Every conversation was initiated by me. When I finally spoke with Nathan, there was no apology, no acknowledgment that missing roughly 15 weeks of service was a problem, and no explanation for how it happened. Instead, he offered a vague “special mix” that was supposed to fix everything. When I asked for a real plan explaining how it would address the missed spring treatments and what would be done differently going forward, he said that was all he could offer and that if I was not comfortable with it, I should cancel. I have also spent the last week trying to reach someone above the local Regional Manager, at Senske, the parent company. That has been impossible. Customer service appears to be a loop of online forms and automated responses, with no meaningful way to escalate a legitimate issue. This review is not about asking for a refund, free service, or special treatment. It is about warning others. In my experience, Simply Organic missed the critical part of the service year, failed to communicate, failed to follow up, no-showed a scheduled service, offered no real plan, and showed no accountability when asked reasonable questions. I chose to cancel because I no longer trust the company to service my lawn or communicate honestly when something goes wrong.

I have the best looking yard in the neighborhood. No weeds, lush, thick lawn.

Over the six years I’ve been a customer, their service has been incredibly inconsistent. When I requested to cancel, they insisted on opening a case to review the approval process. The quality of their service has also declined significantly. They used to have a large truck with a hose, but now they only have a man walking around with a pump and a sprayer. To make matters worse, my yard is covered in weeds, which is quite embarrassing. Just received a phone call over an invoice not paid from 2024 highly suspicious business practices.

Mitchell performed routine service and quickly diagnosed a fungus issue with our lawn. He is professional and displays sincere interest in how he delivers our lawn care services.

I could not express this enough, Tamir's service was outstanding! He was patient, well mannered, and very knowledgeable on the questions I asked him about when it came to the job/ products. Tamir also pointed out that he didn't use any products around my garden so as not to harm the vegetation. 10/10 recommend, Thank you!

Tamir was very polite, knowledgeable and efficient. What else could you ask for?

Mitchell is wonderful to work with. I always get a text heads up on when he will be performing service. He also takes the time to provide tips and guidance to keep my lawn in great condition.

Truck keeps tailgating me, and cutting people off. Terrible driving for having your company on it

Great service from Mitchell as always. Love this company and have used them for many years to keep my lawn healthy.

Polite, knowledgeable and professional

I have used Simply organic for several years and am very pleased with the results! Mitchell does a great job! We have areas of new sod and he was very careful with this grass and explained how to care for it as well! Thanks Mitchell!

This was a first visit for Justin. He introduced himself. Was very professional. I asked him if he had any questions about lot lines, etc. and, he did not because he services the property next door to mine. He was here for approximately 20-30 minutes, completed his work and left. Only time will tell how his service works out for us, but, I feel good about having Justin as our service guy.

Beware! I don’t know what to do at this point. I have been trying for two weeks to contact someone at Simply Organic for help and have received no return calls or emails. Our yard looks terrible. Full of weeds. I asked for a manager to come assess and tell us what needs to be done and they scheduled an appointment but never sent anyone out. I called to follow up and they said somehow the appointment was overlooked but they would send someone within 2 days. No one ever showed up or called. At this point I have sent emails to every manager that I could find on the website requesting a cancellation of our service and refund since they have clearly not been treating our yard, at least not effectively. My requests to be contacted and followed up with are being completely ignored.

Great job with aeration.