About this provider in Norcross
We’re a different type of pest control company. Our mission is to employ veterans, offer the latest in pest control technology, and provide 24/7 service for homeowners and businesses that need us the most. We supply bed bug control, including heat treatments and cryonite, as well as monthly and quarterly pest services…
Rating breakdown from customer reviews
4.9
208 reviews
Customer reviews for Nextgen Pest, Wildlife & Bed Bug Solutions
Kaitlyn Miller
Steve is absolutely great! Took extra time and care to make sure that all parts of the property were addressed including the woods out back. Also super personable and kind!
ryan persaud
Steve did an amazing job, thank you again!
Derk Dorsey
Hudson is very knowledgeable will use again
Provider response
Thank you for the review! We’re glad to hear Hudson was very knowledgeable and took great care of you. We appreciate you choosing Nextgen Pest Solutions for your pest control needs, and we look forward to helping you again whenever you need another pest treatment service.
Omar Rivera
Crystal is really who you need when you want to get rid of any ants in your home
Provider response
Thank you for the great feedback! We’re glad Crystal made such a strong impression—she’s fantastic at helping homeowners tackle ant issues with the right pest control approach. We appreciate you choosing Nextgen Pest Solutions, and we’re here anytime you need ant pest treatment service again!
Caleb Johnson
Mark was awesome and helped greatly 10/10!
Provider response
Thank you! We're glad to hear Mark was awesome and made a big difference. A 10/10 means a lot—thanks for choosing Nextgen Pest Solutions!
Patrick Dean
Had ants in several parts of the house. Mark showed up, evaluated the situation, and explained the course of action. He was very knowledgeable and thorough. Very happy so far with this company and his service!
Provider response
Thank you for the great feedback! We're glad Mark was able to thoroughly assess and explain the ant issue and treatment plan. His knowledge and attention to detail truly make a difference. We're happy to have earned your trust—thanks for choosing Nextgen Pest Solutions!
Mindy Mullen
Shoayb is wonderful! Happy with my pest control services!
Provider response
Thank you for the kind words! We're so glad you're happy with your pest control services and that Shoayb is making a great impression. We appreciate your support!
Julian Colwell
Shoayb does an excellent job! Highly recommend
Provider response
Thank you! We're thrilled to hear Shoayb continues to do an excellent job. Your recommendation means a lot to us!
Areli Guzman
Shoayb is super professional and really nice gentleman.
Provider response
Thank you! We're glad to hear Shoayb's professionalism and kindness stood out during your pest control service. We'll be sure to share your kind words with him!
Tea Jack
Shoayb is the best at pest control and very reliable!
Provider response
Thank you for the awesome feedback! We're glad to hear Shoayb’s reliability and pest control expertise continue to stand out. We'll be sure to pass along your kind words!
Superior Crack Seasonings
Mark was great and very patient with our insect anxiety having moved from the beaches of California to the woods of Atlanta. Thank you Mark 🙏🏾
Provider response
Thank you so much for the kind words! We're thrilled to hear that Mark was able to ease your transition and help with the insect concerns—moving from the beaches to the woods can be quite the change! We'll be sure to pass along your thanks to him. If you ever need pest control support in the future, we're here for you!
Dady B
Mark helped me out today he helped me explain the why the roaches happen and ya good service
Provider response
Thank you for your review! We're glad Mark was able to explain the cause of the roach issue and provide good service. Understanding the “why” is a big step toward lasting pest control—don’t hesitate to reach out if you need anything else!
Brendan Dickerson
Mark has helped a lot around at The Enzo. He always willing to help out with a positive attitude!!! We appreciate Mark!!
Provider response
Thank you for the kind words! We're so glad to hear Mark has been a helpful and positive presence at The Enzo. We truly appreciate your support—and Mark does too!
Robyn Ortolano
Mark was very courteous and knowledgeable. We have used NextGen for two years now and we are very pleased with the service.
Provider response
Thank you for your continued trust over the past two years! We're glad to hear Mark was courteous and knowledgeable during your service. We truly appreciate your support and are always here to keep your home pest-free!
Traci Hobbs
Mark came to service my home today. He was prompt, courteous, and knowledgeable. Great job!
Provider response
Thank you for the great review! We're glad to hear Mark was prompt, courteous, and knowledgeable during your pest control service. We appreciate you choosing Nextgen Pest Solutions!
K. Allen
Mark came out and was great at letting me know what he was going to do and scheduling my follow up
Provider response
Thank you for the kind words! We're glad Mark clearly explained the process and helped schedule your follow-up. We appreciate you trusting us with your pest control needs!
Jeff Camp
Nextgen always provides great service. Mark was awesome today. Solid communication in advance, and answered any questions we had, thank you!
Provider response
Thank you for the kind words! We're thrilled to hear that Mark delivered excellent service with clear communication and helpful answers. We truly appreciate your continued trust in Nextgen Pest Solutions for your pest control needs!
John H
Mark was great - helped with the insect issues and brought a window issue to our attention we would not have even known about. Great service.
Provider response
Thank you for the thoughtful review! We're glad Mark was able to resolve your insect issues and go the extra mile by pointing out the window concern. We appreciate your trust in our pest control service and are always here if you need anything!
Albert
Mark keeps the bugs away! Makes life so much more enjoyable haha and if there is ever a problem they get back out here asap
Provider response
Thank you for the awesome feedback! We're glad Mark is helping keep your home bug-free and life more enjoyable! It's great to know our team has been responsive whenever needed. We're always here for you!
Miss A
I’m extremely disappointed with the service provided by NextGen. They’re subcontracted by my community, yet after four separate maintenance requests about a severe roach infestation, nothing has been effectively treated. Each visit has been careless and unprofessional. They left multiple insect trap and moisture boxes scattered across my countertop—not even set up properly, just tossed there as if my home wasn’t worth the basic courtesy or effort. At this point, the infestation is still ongoing, and the so-called “treatments” have done absolutely nothing to improve the situation. This has been a complete waste of time and shows a total lack of respect for residents and our living conditions.
Provider response
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. What you've described is not the level of service we aim to provide, and we sincerely apologize for the frustration and inconvenience this has caused. Your concerns are valid, and we take them seriously—every home deserves to be treated with care and respect.<br><br>We’d like to work with you directly to make this right and ensure the roach infestation is properly addressed. Please contact us at your earliest convenience so we can escalate the issue and arrange for a more thorough follow-up. Your comfort and peace of mind are important to us, and we appreciate the opportunity to make things better.
Nicole Johnson
I recommended this company to my parents because they were veteran owned and seemed to have a good reputation. However, they are not thorough at all and the workers are very lazy . There are better companies. I usually never leave negative reviews but because these service are usually very expensive I want to save someone from spending their hard earned cash.
Provider response
We appreciate your feedback, Nicole. Although we couldn't find any records of you as a customer in our system. At Nextgen Pest Solutions, we take all reviews seriously and strive for excellence in our pest control services. If you could kindly provide more details about the specific issue you encountered or the situation where you believe our service fell short, it would greatly assist us in investigating and improving our services. Ensuring a pest-free environment is our priority, and we value the input of all members in our community to help us achieve that goal. Please don't hesitate to contact our customer service team at (800) 726-8113. Thank you for taking the time to share your thoughts with us.
arlene mallett
I've been waiting for my third service and didn't get it. I've called 3 times about it but no response
Provider response
Hello Arlene, thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced regarding your third service with Nextgen Pest Solution. Your satisfaction is our top priority, and we regret that we have not met your expectations in this instance.<br><br>We understand the importance of timely and responsive service, and we are disappointed to hear that you have not received the level of communication and attention you deserve. Please know that we take your feedback seriously and are actively addressing the issues you've raised with our team to ensure that such lapses do not occur in the future.<br><br>We value your business and the trust you've placed in us, and we are committed to resolving this matter promptly. Our customer service team will reach out to you directly to address your concerns and schedule your third service appointment at your earliest convenience.<br><br>Once again, we apologize for any frustration or inconvenience this may have caused. Please don't hesitate to contact us if you have any further questions or concerns.
Zefferine Smith
Initial visit technician was excellent!. Technician weekly visits are awful with given you an estimated time of arrival. If I didn't work I could sit around all day and wait for someone to show up but I do and the technicians have no respect for that. All I ask is give me a timeframe and I can work around that. Since this is weekly it affects my income when I lose a full day of work just waiting.
Provider response
Zefferine, thank you for your review. I’m sorry to hear you had a frustrating experience, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would appreciate another chance to make it right. Please give us a call at (404) 777-4787. Thank you!
Debbie Flory
David was at the home we rent for 5 hours checking and sealing holes from squirrels and mice. Very professional and knowledgeable, and thorough with the house.
Provider response
Hi, Debbie! Thank you for the review! We're glad that David was able to help you out, we'll definitely relay the kind words to him. We are always here if you ever need us again!
Debbie Palmer
They didn't even get what we asked for. Still having issues 😕
Provider response
Thank you for the feedback Debbie! We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Our team will be reaching out to you to make sure we get this right.
Greg Bryant
David came in and did great job. Closed all entry points. Even ones I was not aware of. Would recommend him to anyone needing service
Provider response
Thank you for the review, Greg! We're glad David was able to help you out with your problem. We are always here if you need us!
Mike Sower
Their treatment surpassed all my previous experiences w other providers. Very thorough and detailed
Provider response
Thank you for the review, Mike! We are here if you need us!
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