EcoFloridian Lawn & Pest Control

Response from EcoFloridian Lawn & Pest Control

Thank you for the excellent review. We’re pleased to hear you were impressed with the knowledge and professionalism of our technician and satisfied with our service. We truly appreciate your support.

Response from EcoFloridian Lawn & Pest Control

We take legitimate reviews seriously and strive to provide professional, courteous service to everyone who contacts our office. After reviewing our records, we found no inquiry or service request from anyone named “May” in the past nine weeks. The profile associated with this review shows a total of fifteen reviews, only two of which include written comments: all rated one star. Combined with the abusive and personal insults directed toward staff in both written reviews, we believe this review may not reflect a genuine customer experience and have reported it to Google for review.

Response from EcoFloridian Lawn & Pest Control

Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service. We truly enjoy working with customers who care about understanding the process, and it’s great to know you felt heard and informed. Thanks again for choosing EcoFloridian Lawn & Pest!

Response from EcoFloridian Lawn & Pest Control

Hello Joshua, We believe this review was intended for another company. We have no employees named Zach, Mark, or Justine, and our records show no service requests or communication under your name. The details you mentioned also do not match any of our services. We kindly ask that you verify and update your review, so it appears under the correct business. You were obviously very pleased with the company you meant to review, and we’re sure they would appreciate having your kind words associated with their business.

Response from EcoFloridian Lawn & Pest Control

Angela, thank you for acknowledging your positive experience with our office staff and technicians. They take pride in earning reviews like yours.

Response from EcoFloridian Lawn & Pest Control

Bill, thank you for the amazing 5-star review! We're so glad you're happy with our service. We truly appreciate your business!

Response from EcoFloridian Lawn & Pest Control

Thank you so much for your kind words and support! We're thrilled to hear that you're happy with the results and our team's service. We take great pride in attention to detail and clear communication, so it's incredibly rewarding to know that's made a difference for your lawn.

Response from EcoFloridian Lawn & Pest Control

Thank you for being a loyal customer for nearly 10 years! We truly appreciate your continued trust in EcoFloridian for your pest and termite control needs. It’s great to hear that our reminders, service quality, and flexibility have made a positive difference for you. We’re grateful for your support and look forward to continuing to serve you for many more years to come!

Response from EcoFloridian Lawn & Pest Control

We’re so glad we could be there when you needed us! Quick response and genuine care are two things we take pride in, and it’s great to know that came through. It’s a pleasure to serve customers like you, and we’re happy to be your trusted pest control company. Don’t hesitate to reach out anytime. We’re always here to help!

Response from EcoFloridian Lawn & Pest Control

Denise, thank you so very much for the positive 5-star review and for recognizing how deeply we prioritize the health and safety of pets and children. We take action every day to protect what matters most. Your trust, your kind words about our follow-up, and knowing you feel safe with us mean everything. And remember, we’re always just a call away when you need anything.

Response from EcoFloridian Lawn & Pest Control

It was our pleasure, Brian! Thank you for the kind words and excellent testimony.

Response from EcoFloridian Lawn & Pest Control

Beverly, thank you for mentioning the fact you have been a customer for a few years. Reviews that include a time tested track record are priceless. :-)

Response from EcoFloridian Lawn & Pest Control

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Taylor made a great first impression and helped you feel at ease. Being prompt and courteous is something we take pride in, and we’ll be sure to pass along your feedback to him. We look forward to continuing to provide you with reliable and professional service!

Response from EcoFloridian Lawn & Pest Control

Thank you Lori! It was a pleasure meeting you. We look forward to servicing your properties and appreciate your business.

Response from EcoFloridian Lawn & Pest Control

Thank you, Mrs. Oliver. You and Mr. Oliver are wonderful customers. I am grateful for your business!

Response from EcoFloridian Lawn & Pest Control

Thank you so much for your kind words and for being a loyal customer over the years! We are delighted to hear that you are satisfied with our service and find our team wonderful to deal with. It’s always our top priority to keep your yard free of fleas and insects, and we're glad we could consistently meet your expectations. We look forward to continuing to serve you and maintain the comfort and safety of your outdoor spaces. Thank you once again for your trust and support!

Response from EcoFloridian Lawn & Pest Control

Jarrett, thank you so much for this kind review! The Golden Ruel is something we are taught as children. As adults it's easy to forget, practicing it daily is not a sacrifice, it's an investment. Thank you, Sir!

Response from EcoFloridian Lawn & Pest Control

Maria, It was our pleasure to provide you with service at your home. It's people like you that make all of us here at EcoFloridian excited about coming to work each day.

Response from EcoFloridian Lawn & Pest Control

Thank you, Robert!

Response from EcoFloridian Lawn & Pest Control

We sincerely regret you were disappointed that we could not reschedule the appointment to perform your bathroom & kitchen ghost ant retreatment the same day you called to cancel the one our technician was minutes from your door to perform. We did offer our next available appointment 48 hours later, however, you declined this offer stating instead you would call back to reschedule. That was November 10th, 2020 at 9:11 AM. We were surprised to read this review posted on November 18th, 2020 at 8:08 PM, especially considering you had not returned our call to schedule a follow-up appointment as you had said you would do eight (8) days earlier. This being said, please know that careful consideration was given before writing this response. We carefully reviewed your service agreement initiated and executed on October 28th, 2015. We also reviewed all of your account’s notes and listened to all of the recorded phone calls made through our customer support phone numbers. We even expanded our search to include entries made anywhere on your account by technicians, office staff, or administrators over the past five (5) years, and one (1) month. We wanted to make sure that your belief that you were promised “same day service calls”, something that as a responsible service provider we do not promise, was not ever made mistakenly or intentionally by any member of our company. This would be irresponsible and an impossibility, no matter how big or how small our client base is. After an exhaustive dig into any and all of the aforementioned records of your account, we did not find anything, anywhere, which supports your belief that you were promised this. We did, however, notice eight (8) interior follow-up treatment requests you have made in addition to this one, for ghost ants in the kitchen and bathroom areas. All of which were performed over the past five (5) years resulting from moisture and cultural conditions conducive to their breeding. All of those follow-up appointment requests were addressed within 24 to 72 hours. None of these were ever scheduled the same day. As a result of the COVID-19 pandemic, EcoFloridian® Lawn & Pest Control has had many challenges concerning scheduling this year. We are proud of the fact that despite these time consuming challenges, we have maintained a 100% safety record to date. We only mention this to state what we believe may be obvious to most readers, however, might need to be emphasized. Any business, no matter how big or how small, that will show up at your home the same day you call and have the time to return later that same day because you are too busy to keep the appointment they show up to perform is likely not implementing sanitation protocols in-between appointments that comply with the CDC recommended guidelines. We do not think that is acceptable. We do not always feel compelled to respond to reviews with such a vigorous and exhaustive response, however, we felt the reader of this review deserved to hear our position on this matter.

Response from EcoFloridian Lawn & Pest Control

Thank you Brandy for the review. We will be working on doing all we can to earn 5 Stars from you moving forward! :-)

Response from EcoFloridian Lawn & Pest Control

Hello Mary. On 11/30/2017 at 12:35 PM, you called our office and gave us a debit card number to pay a bill that was 68 days past due. When we ran your card later that afternoon, your transaction would not process and the payment was not completed. As we explained to you when you called today we regularly resubmit this type of debt card transaction as well as insufficient funds check transactions at the end of each quarter in hopes of collecting past due payments. This is why you noticed a delay in the transaction populating your checking account registry. While I can absolutely appreciate someone’s concern about having a transaction taken out of their account that they did not authorize or that they did not receive service for, this is not the case for this transaction and you have been provided with a great deal of documentation that illustrates this with crystal clarity! I tried to call you back multiple times after you hung up on us today. I wanted to have a civilized conversation with you about this situation and see if there was something, I could do to help you. I know there are many things that can happen in our lives that can distract us and leave us frustrated, angry and confused about our finances. I regularly work with customers with financial challenges. Hardly a week goes by that we do not help a widow or widower with a Pest Control issue they cannot afford to pay us to treat. However, when I tried to talk to you today, you continually answered your phone and then hung it up. Therefore, I emailed you and offered to refund your $40 plus an additional $100 if you could simply provide us with documentation that indicates you paid the $40. I sent the email with a request for delivery conformation, which I received so I know you received the email. To date I have not heard back from you. Instead of conversing with us directly about the facts, you have elected to use a public forum to make false statements about this situation. Your statements are obviously an attempt to hurt our company’s reputation and economic well-being. Your actions are by definition known as Libel and as a reputable business owner whose employees are a fine group of Pest Control professionals; I owe it to all of them as well as our faithful customers, and any potential future customers who may be reading this, to mount a vigorous defense to your defamatory remarks! It is with the aforementioned in mind that I have the unfortunate responsibility to publicly state the following. As you know Mary Williams, all payments are due at the time of service for the type of account you insisted on having setup for your home, which was a Pay-As-You-Go account. You are also aware that of the 5 services you had provided at your home, only the very first service was paid on time and that is only because you had to write a check and sign the service agreement before we would start the work. With the exception of your first service you paid your next service 44 days late, the next 32 days late, and the one after that 34 days late and of course the one you are so angry about having finally paid was 6 months late. All of your payments were phoned in and only because we refused to provide another service until you paid your last bill. You were told on multiple occasions that your lawn needed to be treated on a regular schedule in order for it to improve. Your payment practices made this an impossibility. The facts show that while you were our customer you had 5 services performed at your home. All 5 of these services have verifiable GPS transponder tracking reports available showing your address, how long we were there, what chemicals were used, along with many other facts about the stop and the technician who performed the work. None of your services were provided on the “Every 6 Weeks” time frame your lawn required in order to improve because none of your payments were ever made on time so your services were constantly on a delinquency payment HOLD.