Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thanks for the positive feedback. Really glad we were able to help you get rid of your roach infestation quick and easy!

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thank you for your review.<br><br>We're truly sorry to hear that your experience with our service was not positive. If you'd be willing to share what we could do better, we'd greatly appreciate it. It's very important to us to better meet the needs of our customers.<br><br>Best regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thanks for the excellent review! We're glad they had a positive experience. We appreciate their support and hope they continue to find our DIY pest control solutions helpful.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thank you for the positive feedback! We're glad you found our products and advice to be very good. We strive to provide excellent DIY pest control solutions to everyone. We appreciate their business and hope they'll consider us again in the future for their pest control needs.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thanks for the great review! We're glad you found our products effective and affordable. We strive to provide quality pest control solutions for everyone. We appreciate their business and hope they continue to choose us for their needs.<br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hi Karen,<br><br>We're so glad you found the right solution for your pest problem and appreciate you sharing your positive experience! We are happy to help you, and we're thrilled that our recommendations worked. Thank you for your support, and we look forward to assisting them again in the future.<br><br>Best regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thank you so much for the great review. Glad to hear you’re a loyal customer now!

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hi there,<br><br>Thank you for your fantastic review! We are so pleased they are happy with the service Joe and our products provide. It's rewarding to hear we're making a difference and helping customers manage their pest control effectively. We appreciate their loyalty and look forward to assisting them with their future needs.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hi Lorraine,<br><br>Thank you for your fantastic review! We're delighted that the products have helped you and that you feel safe using them around your cat. We appreciate your repeat business and look forward to assisting you again with your pest control needs.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thank you for your wonderful review!<br><br>We're delighted that our team met your expectations and made your experience memorable. At Bug Depot Do it Yourself Pest Control Spring Hill, customer satisfaction is our top priority, and your positive feedback reassures us that we're on the right track.<br><br>Best regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

It's great to hear our staff were helpful and solved your fruit fly issue! We're glad you had a positive experience. Thank you for taking the time to share your feedback. We appreciate your business and hope you'll visit us again if they need anything else.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thank you, Frank. We appreciate you taking the time to share your positive experience. We're glad our team could assist you and that you're happy with the results. We always recommend professional-grade solutions for the best outcome. We hope to see you again.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Thanks, Robert, for your kind words! We are glad they found our services helpful. Should they need any further assistance or have more questions, we're here to help. We hope they'll visit us again soon!<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Greetings,<br><br>We appreciate their kind words and glad they found the recommendations helpful for their fly issue! It's fantastic to hear that both products are working well for them. We are happy we could provide them with knowledgeable service. We hope to see them again soon!<br><br>Regards,<br><br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Greetings,<br><br>Thank you, Karen, for your kind words! We're thrilled you found our team friendly and helpful. We strive to provide the best DIY pest control experience. We appreciate you taking the time to share your positive feedback.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Jennifer C, thank you for recommending us to others. We are so happy to hear about the great experience you had at our place! It was a pure pleasure to work with you. Please let us know if you need anything else.<br><br>With kindest regards<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

VentriLOL, we're sorry to hear that your experience at our business was far less than stellar. We're always working on improving our company's customer service and are committed to providing the best experience to all customers.<br><br>We'll be sure to pass your feedback to our staff so they can do their best in the future. Thank you for sharing your opinion about the visit - we appreciate it very much!<br><br>With kindest regards<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hello. We do not sell I G Regulator for $40. In fact our price every day is $9.95 for the 1 oz bottle. She may have bought another product with it to total the $40. We don’t sell IGRegulator by itself since it only stops the egg cycle of the fleas. There are a couple different products we sell with it that could total $40. Also we give detailed instructions every customer so they can do the job properly. Maybe come in and talk to us or call us if you have a question instead of putting up an untrue review. We have been in business here in Spring Hill for 30 years and have built a stellar reputation with our customers.

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hello Nichol. We are always more than happy to troubleshoot the treatments so you get the results that you want. Sometimes it may take longer than anticipated but in the end we will help you fix your pest problem. Please reach out so we can help you resolve your particular issue.<br><br>Ryan<br>Big Depot

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hi Art,<br><br>Thank you for your feedback. We understand your concern regarding our pricing. We strive to provide quality pest control solutions and value to all our customers. We encourage them to compare our offerings, and we are confident they will see the value. We appreciate your input.<br><br>Regards,<br>Bug Depot Do it Yourself Pest Control Spring Hill

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hi Dameon. Sorry you weren’t happy with our store. I’m not sure what we can do better next time because you didn’t tell us what went wrong. I’d love for you to reach out to us to see if we can earn back your business.<br><br>Ryan

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hi Mary, I appreciate the positive feedback. Can you do me a huge favor and change the number of stars you gave us to reflect the positive experience. These 5 star reviews really help us be seen by other people who might need our pest control products and detailed instructions. Thanks again.<br><br>Ryan

Response from Bug Depot Do it Yourself Pest Control Spring Hill

I’m sorry Betty. I’m not sure what that review means or what it has to do with our store and our customer service.

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hello Nelson. I am very sorry that you had that experience. We have made a commitment to serving our neighbors in the area in any way possible to help save money and do their own pest control as good or better than a professional service would. I would love to have another chance to prove that to you. Please come back with any and as many questions as you need to be answered and I promise we won’t disappoint you again. I look forward to meeting you. Ryan

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hello, Linda. I'm very sorry that I upset you in any way. I would love the chance to make it up to you. We have built a stellar reputation in Spring Hill over the last 23 years and I do take that very seriously.

Response from Bug Depot Do it Yourself Pest Control Spring Hill

Hi Chris. It is very disappointing that you left such a scathing review about this unfortunate situation. I was in contact with your wife throughout the full 10 days that your bank would not release the funds back to your gift card. On the 10th or 11th day the funds were returned to your card just as the bank of the card told you it would on more than one occasion.<br><br>Just as you said on the review, it was my mistake to put to input $350 instead of the $35 into my credit card processing machine. That is an honest mistake that I admit doing and I voided that transaction right then and there in front of you so that it shouldn't have been taken out of your gift card. The bank of the gift card you used has a policy to hold the funds for the 10 days. That is their policy and not mine.<br><br>It had nothing to do with my bank or my credit card processing company. The $350 was never deposited into my bank account whatsoever because of the voided transaction. I told your wife Denise that if I had known that your banks policy was to hold the funds for up to 10 days then I would have issued you a refund on the spot and incurred the processing fees instead of voiding it. She was understanding on the phone when I apologized for this situation.<br><br>I was glad and relieved to hear that the $350 was available on the card after the 10 business days which is the policy of that bank and not myself.<br><br>I didn't hear back from you concerning the insect problem that you had, so I can only assume that the products you bought worked great.<br><br>If you'd like to come back I would not have hard feelings. I just wanted to put the whole story out there for people to know what exactly happened. If people just read your comment that you left here they would think I charged you $350 and refused to give the money back. That was definitely not the case at all.