About this provider in Dover
No matter the size or complexity of your problem, The Bug Guy is here to solve it. After twenty-five years on the beat as a police officer in Dover, DE, Ralph Taylor has become an expert in pest extermination and prevention. From home invasions to security measures for your business or properties, The Bug Guy has the…
Rating breakdown from customer reviews
4.9
466 reviews
Customer reviews for The Bug Guy
J. Tollgaard
Competent, friendly and in time!
JOHN THOMAS
Wonderful service! Very thorough and professional! Highly recommend! We have been using his service for over 3 years now. Excellent service and great results. He takes time to explain everything and is very environmental conscious in providing service. He listens to our needs! We highly recommend his company.
Kimberly Whisler
Trustworthy, experienced and very customer oriented. The Bug Guy was punctual, even a few minutes early. Explained the services the company has to offer. Very impressed and would recommend this company
Carol Skiles
Ralph is friendly, responsive, great at what he does and has done an excellent job for us! We are very happy with his work! The few times I have called the office, The staff is very friendly and professional. We are happy all around!
Lillian Nugent
My experience with Ralph Taylor today was that he was very professional and did a thorough job. I would definitely recommend the Bug guy to anyone who is looking for a professional and competent exterminator.
Danny Mayan
Absolutely thrilled with everything about this company. Ralph was on time for the original inspection/estimate….as well as when he came to do the actual work. My original plan was to get at least 2 estimates but I was so impressed with Ralph that I decided just to go with him without seeking any additional quotes. I would highly recommend them to anyone with the slightest reservation.
Bill Green
The Bug Guy is who you want to manage your pest issues. Ralph inspected my concerns , very professional.
Carol Apgar
Ralph did a Spring inspection and treatment of both the inside and outside of our home today. He is one of the nicest people I have ever known. We have worked with him for many years. I have full trust and confidence in Ralph and everyone at The Bug Guy. Their work is exemplary.
Mary Mckenna
We have been using the Bug Guy for several years and we are very happy with this service. Great experience as always.
Terry Pusey
Very oriented business man. Good personality and work ethics. Very trustworthy. I would recommend him to other customers.
Sean Darby
Today I was fortunate enough to have Mr Taylor come out and address a serious problem I was having with stink bugs his level of professionalism was unmatched by any pest control person I've ever had before I highly recommend this company
Jose Echeverri
Great guy!
Courtney Carrillo
Bill was awesome! Thank you!
Brenda Williams
Ralph was professional he did an excellent job.
Antonio Roberts
First impression professional, it’s my second time working with this company so that’s says a lot!!
Monique Saastamoinen
Pro: the customer service is very friendly. Con: I had both an indoor and outdoor treatment done (cost several hundred dollars) and have more bugs inside than before. I’ve reached out to the company re this and have not heard back yet about a resolution. Will update if and when I do. Perhaps ask what formulas they use and opt for a provider offering something else. Update: their solution was to try/purchase a second treatment. Will be the second within 30 days, hope it helps.
Muhammad Asim
They still charge you the money for the service they do not provide so make sure you guys check your statements. Don’t put it on auto pay. they’re gonna keep on charging you and don’t give you the service and when you call back for a refund, they try to hang up the phone on you act like they don’t know you.
Jamie Carter
Made to feel we were an inconvenience for being squeezed in and after paying the situation worsened (about 3 weeks later) and when I called I was told they would provide a number to another company since I was unhappy with the results!? No offer to make it right or to look into it further just kept repeating what was written on the invoice.
Provider response
We are a small company with two technicians. We recommend other companies when we cannot serve someone in a timely manner or when that person makes it clear that we will not be able to meet their expectations.
London Mark
My experience with this company was thorough, the knowledge and professionalism of the representative, was pleasant I would recommend the Bug Guy and will use them from now on.
madelina heim
I had a huge wasp nest in my back yard. They said we will treat the entire nest for $195. He comes out and a 3 days later we find out he missed half the nest. We called them to come back out and now they want another $125.
Provider response
We are very sorry that you were not satisfied with your service call. We were called to the home to treat two nests of ground bees, one in the front of the home and one in the rear. The front nest was treated successfully. The rear nest was in an area covered with debris and overgrowth. It was impossible to effectively treat the rear nest with one treatment because of the debris and vegetation covering the area. You were given a discount on the invoice and an offer to come back and remove the debris and vegetation so that the nest could be more precisely located and removed. You declined this service. A one star review is excessive considering the circumstances of desiring treatment in a neglected area. We take this seriously, as you can see by our 4.9 star rating on Google, The Bug Guy doesn’t feel like your review was a true reflection of the service we provided.
Sara White
We were disappointed. We had to wait much longer than promised to get the report and it was pretty vague. We went with another company.
1PRETTY TEA
Left a few webs in my basement had to have them come back out! However, affordable, and friendly!! 😁
Timothy Beck
Very knowledgeable good rates
Lex CD
Emailed web page. No response. Called 3 times. Talked to reception. Still no response with real answers for very simple rough estimate. Disappointing. Looking elsewhere.
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Treatment and cost guides before you call
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