Rigo Pest Prevention
Verified6914 N Camino Martin # 120, Tucson, AZ 85741
Open 6 days/week
About Rigo Pest Prevention
At Rigo Pest Prevention in Tucson, AZ, we’re the experts in termite control, rodent exclusion, scorpion prevention, ants and mosquitoes management, and bee removal. We’ve been voted Favorite Pest Control Company in Tucson six years in a row thanks to our fast service, strong guarantees, and affordable prices. We guarantee to eliminate pest infestation within 30 days of first service, so it’s no wonder we’re trusted around the Tucson area, from Catalina Foothills to Casa Adobes and Saddlebrooke to Sahuarita. As a family-owned business, our mission is to keep you safe at all times. When you work with Rigo Pest Prevention, you can rest assured that your home, business, or community will be protected from pests and rodents, so call us today!
Rating Breakdown
4.9
★★★★★529 reviews
Customer Reviews (29)
We have been using Rigo's service for years. We are very happy with their service. Duncan provided our service today and assured us the service was safe for our new puppy.
Went above expectations and very thorough
Weed and pest service. Duncan was great and communicated very well.
very reckless driving; following cars in the front too closely;
Response from Rigo Pest Prevention
Hi Vola,<br><br>I apologize that one of my team members was following too closely and not driving in a way that was safe for himself and those around him.<br><br>Please call me at 520-744-6177 (ask for JP) to discuss this matter. I am hoping I can learn more about the day, time, and location this erratic driving occurred. We have GPS tracking in our vehicles, and this information would help identify the specific team member and address this issue appropriately. We take these matters very seriously and want to ensure that while providing excellent pest control, we also conduct ourselves with integrity, especially in keeping our community safe on the roads.<br><br>Thank you for bringing this to my attention. I look forward to your call so we can resolve this promptly.<br><br>JP<br>General Manager/Owner <br>520-744-6177
Eric was great to work with. Very professional. Showed up exactly when he said he would and provided details on the plan and process for evacuating and sealing off packrats. Took a bit longer than originally expected, but he didn't stamp it complete until he was comfortable things were good. Very competent and knowledgeable. Thank you.
Excellent communication and efficient
Duncan was fast friendly and explained everything
We have used Rigo Pest since moving to Marana 5 years ago. They really do a nice job. Our technician today, Duncan, was very thorough, friendly, and professional.
Wanted to leave a review on Dumcan from Rigo Peast Prevention. Great service and he was also very cordial and polite. Thanks!
Duncan did a quarterly service and was very nice and professional. I would recommend Rigo to anyone looking for pest control services. Their phone staff is very nice as well.
Response from Rigo Pest Prevention
Thanks for your feedback Debbie; we work hard to provide a market leading value and service!
I have been using Rigo Pest Prevention for over 10 years and it's been a great experience. All of their technicians have been outstanding. Duncan, our latest technician, arrived on time and did a great and very thorough inspection and applied all the necessary chemicals needed. I can not recommend Rigo and Duncan enough.
Response from Rigo Pest Prevention
Christopher, thanks for your feedback regarding Rigo and Duncan. It is a pleasure and privilege to be able to serve you as our customer!
They always arrive within the window time frame set. Ask individuals are knowledgeable and kind. I highly recommend Rigo Pest Control! I’m coming up in the second year with them.
Duncan performed our service today. Awesome job! Rigo has handled our pest control services for the last few years. Excellent job!
Dan was great. Polite, willing to educate me, friendly. On time. I've been with Rigo Pest Prevention for 14 YEARS. They are the best.
Response from Rigo Pest Prevention
Hi Mary thanks so much for your feedback and loyalty as our customer. We sincerely feel it is a privilege to serve all our customers, and of course, We love referrals if you ever hear of someone needing quality pest, termite, rodent or weed services for their home or business!!
The inspector was on time, friendly and polite. He did the inspection and let me know the results before leaving.
Duncan did a great job with our quarterly pest control service. He explained what he was going to do and made sure there were no questions or issues. He completed the service in less than 20 minutes. Great job!!
(5 Stars)Jordin and his crew were very efficient and knowledgeable and explained everything that was going to be completed along with before and after pictures
Underwhelmed, and they are over priced. I called them 3 times with a response back 3 weeks later about a snake fence price and pest control.
Response from Rigo Pest Prevention
Hi Katie, I apologize for your experience with our company. If you are willing, I would love an opportunity to make things right. Our team works hard to respond quickly and provide competitive, valued based pricing. Please call me to discuss your experience -- 520-744-6177 and ask for JP; thank you!
Response from Rigo Pest Prevention
Hi David, we are disappointed we did not meet your expectations. We sincerely appreciate you giving us another chance to do better.
I believed. I lived away from Tucson and was purchasing a home. I asked many questions and spoke with Mr. Rigo in person on two occasions before I signed the papers. I had seen strange tubes hanging from the garage ceiling but was assured the termites were not in my ceiling. My home was contracted to be treated. I was protected. Now when the tubes are again hanging from my ceiling Rigo's tech tells me termites are in my attic. The whole house was not treated when I purchased two years ago. Only secions of the perimeter. When I asked why the tech told me that's the way Rigo's always does it. The termites have been destroying what should have been protected. Rigo is not renewing, retreating, or returning my phone call. Don't be like me. Do not believe. Take your money somewhere else.
Response from Rigo Pest Prevention
Hi Darolyne, I am sad to hear your experience. As you will note (from our handling of the rare reviews we get that are not five star), we work very hard to deliver on our hard-earned reputation. As implied it is *very* rare that we have a speed bump in our delivery but it does occasionally happen and for that I apologize. Please call the office and have them put you through to me, Stephen. I will make sure they give you my personal cell number and will make sure you are fully taken care of and do everything possible to make sure your are more than satisfied.<br>Update: Hi Darolyne I have had Bill (our head of termite) reach out to you and understand you and he are coordinating an onsite review on your schedule. I will be following the outcome. Please feel free to reach out to me personally by calling the office. Thanks!! Stephen
I had a contract with another company already, but I’m a new homeowner and didn’t realize I did. Rico Pest contacted me to do an inspection and I said yes not knowing at that time that I was covered by another company until 3/28/22. They gained $75 by doing this to me. I won’t ever use this company again. I hope it was worth it to them.
Response from Rigo Pest Prevention
Hi Joan, If we didn't know you were covered by another company we wouldn't know not to charge you for a service. That said, it almost sounds like your situation may have been a "WDI" or " wood destroying insect" inspection that is part of real estate transactions in Arizona and those we always charge for because involves an hour ++ of our top trained employees time on site and a detailed report just to get started. I may be off on that assumption so please forgive me but I will look into it. In any case please call the office and ask to speak with Stephen and I will make sure we both understand the correct context and absolutely make sure you are satisfied. Just to clarify, trying to "trick" customers out of money as seems to be implied in your review is an absolute NO GO in our organization; we believe in delivering market leading amazing service and value period. I think there may be some confusion going on here. Please calls so I can help you.<br><br>Kind regards, Stephen - CRO - Rigo Pest Prevention
Recently purchased a new home used Rigo for our home termite inspection because the seller consistently used them for 4+ years... Settled in ready to start a monthly preventative service routine and Rigo has failed to call my husband and I back 2 times. Each attempt we’ve spoken to their receptionist and left our name, address, and phone number they said the technician would call and NOTHING again and again. We’ve heard such great things from neighbors sadly we’ll never know. They’ve lost a long term loyal customer! Seems to be a repetitive issue.
Response from Rigo Pest Prevention
Hi Sarah, Thank you for your feedback - we listen!. I manage customer relations at Rigo Pest Prevention. In collaboration with Rigo and our team we have put in a triple redundant system to assure that once notified by the office, our pest technicians call back customers within 60 minutes (During Business Hours). Among other things, I am personally now CC'd on every one of those notification messages and we are averaging < 15 minute call back times. We have also added and trained additional staff to service our growth and deliver 5 star service in all areas and at all times. I know this is an older posting but if you call the office, I will clear them to give you my personal email and cell. and will make absolutely sure your are THRILLED with your service, communication and value. We have been consistently voted Tucson's Best and Tucson Favorite pest & termite services company for the past three years for a reason. I am fully aware that you likely have a current provider, but you received the recommendations from your neighbors for a reason and It would be a privilege to earn AND KEEP your business. -- Kind regards, Stephen Holcomb CRO Rigo Pest Prevention.
I am a client currently under contract for spraying four times per year. I am being overrun by ants as they have missed my spray for this quarter. I have called my regular technician who is apparently on vacation. Whoever is on call for him has not returned my call. I called the office after waiting about three days and left a message. Another three days or so went by I called and spoke to someone in the office. I was assured I would get a call back and that my pre-paid service would be taken care of. You guessed it. Four days later I am still waiting. I left yet another message this morning. We will see if they call back. And more importantly if my yard actually gets serviced. When I bought my house last year I paid over $500 to have them put on snake guards on my gates. Within one month these had fallen apart. I called and requested repairs be made as they are warranted. And, yep, no response. I told my regular technician and he admitted he failed to pass on the message. I finally just paid a contractor I hired to repair them. This is to the point of the ridiculous. I am requesting a refund for my last two services I have prepaid.
Response from Rigo Pest Prevention
Hi Jan, Thank you for your feedback. I am very saddened to hear that we have not provided you the unparalleled service that we are famous for. If you will contact the office I have instructed them give you my contact information (cell and email) I want to make 100% of this right, including any financial expenditures regarding your snake proofing installation. In collaboration with Rigo and our team we have put in a triple redundant system to assure that once notified by the office, our pest technicians call back customers within 60 minutes (During Business Hours). Among other things, I am personally now CC'd on every one of those notification messages and we are currently averaging less than 15 minute call back times. We specifically implemented this in response to your, Sarah, and Nick's reviews. We have also added and trained additional staff to service our growth and deliver 5 star service in all areas and at all times. I very much would like to make sure you are again more than satisfied with our service, communication and value. As I noted to Sarah, we have been consistently voted Tucson's Best and Tucson Favorite pest & termite services company for the past three years for a reason. I am fully aware that you may have a current and different provider, but It would be a privilege to earn AND KEEP your business and I will make it worth your while to do so. -- Kind regards, Stephen Holcomb CRO Rigo Pest Prevention.
Sadly they wouldn't call me back after several attempts. I used their website and left my number on their "complete the form below – and we will quickly call you back" form, nothing back. next week I called their website number and talked to a lady who took down my information and said someone would call me back, nothing back. Left my number again on their website, nothing back. Later I got someone to get the owner or the owner's son named Daniel to call me. He was very nice, i want to make that clear he was nice and helpful and gave me good advice on how to start my rodent killing process and told me how to do it on my own to save a little money. Before hanging up he told me he would have his rodent guy call me to schedule a look at the house and see about closing up holes and finishing the process pest control, nothing back for the 4th time. I've heard great things about Rigo and I am the 1 in a million but sadly for some reason no one would get back to me
Response from Rigo Pest Prevention
Hi Nick, thanks so much for sharing your feedback. If you will call the office I have instructed them to provide my email and direct cell number and I would very much like to see if we can earn your business and completely turn around your experience with Rigo Pest Prevention. In collaboration with Rigo and our team we have put in a triple redundant system to assure that once notified by the office, our pest technicians call back customers within 60 minutes (during business hours) . Among other things, I am personally now CC'd on every one of those notification messages and we are currently averaging less than 15 minute call back times. We specifically implemented this in response to your, Sarah, and Jan's reviews. We have also added and trained additional staff to service our growth and deliver 5 star service in all areas and at all times. I very much would like to make sure you are again more than satisfied with our service, communication and value. As I noted to Sarah and Jan in the above reviews, we have been consistently voted Tucson's Best and Tucson Favorite pest & termite services company for the past three years for a reason. I am fully aware that you may have a current and different provider, but It would be a privilege to earn AND KEEP your business and I will make it worth your while to do so. -- Kind regards, Stephen Holcomb CRO Rigo Pest Prevention.
He supposedly exterminated termites. Months later termite problem seems worst. couple of feet from where he treated. Called his office I am supposedly under warranty. I have called his office a couple of times and they tell me the same thing. That I am under warranty and that he is going to call me back I am still waiting for his cal. Meanwhile termites are eating up my house.
Response from Rigo Pest Prevention
Hi Yesenia, thanks so much for sharing your feedback. If you will call the office I have instructed them to provide my email and direct cell number and I would very much like to see if we can completely turn around your experience with Rigo Pest Prevention. In collaboration with Rigo and our team we have put in a triple redundant system to assure that once notified by the office, our pest technicians call back customers within 60 minutes (during business hours). Among other things, I am personally now CC'd on every one of those notification messages and we are currently averaging less than 15 minute call back times. We specifically implemented this in direct response to your, Sarah, Nick Danielle and Jan's reviews. We have also added and trained additional staff to service our growth and deliver 5 star service in all areas and at all times. If you are open, I would very much would like to make show you why so many in the Tucson area are huge fans of our service, communication and value. We have been consistently voted Tucson's Best and Tucson Favorite pest & termite services company for the past three years for a reason. I am fully aware that you may have a current and different provider, but It would be a privilege to earn AND KEEP your business and I will make it worth your while to do so. -- Kind regards, Stephen Holcomb CRO Rigo Pest Prevention.
I can't say if this company provides good service or not. I filled out the online questionnaire to have them contact me, waited a week and received no response. Did it again, still no response. I actually switched browsers thinking it was my fault and I still got no response. I called the main line and spoke to a lady and she said the technicians made their own schedule and someone would call me back. That was over a week ago and I still haven't received a call back. Obviously they don't want my business or the business of our neighborhood of North Manor. Highly disappointed!
Response from Rigo Pest Prevention
Hi Danielle, Thanks for providing this feedback. As you can see with subsequent reviews we hit the ball over the fence, but in the call-back area we have historically sometimes struggled particularly during peak season. In collaboration with Rigo and our team we have put in a triple redundant system to assure that once notified by the office, our pest technicians call back customers within 60 minutes (during business hours). Among other things, I am personally now CC'd on every one of those notification messages and we are currently averaging less than 15 minute call back times. We specifically implemented this in direct response to your, Sarah, Nick Danielle and Jan's reviews. We have also added and trained additional staff to service our growth and deliver 5 star service in all areas and at all times. I do realize that you certainly have a current provider, but if you are open to considering Rigo, I would very much would like to make show you why so many in the Tucson area are huge fans of our service, communication and value. We have been consistently voted Tucson's Best and Tucson Favorite pest & termite services company for the past three years for a reason. It would be a privilege to earn AND KEEP your business and I will make it worth your while to do so. -- Kind regards, Stephen Holcomb CRO Rigo Pest Prevention.
Contact Information
Phone
+1520-277-8107Address
6914 N Camino Martin # 120, Tucson, AZ 85741
Website
www.rigopest.comHours
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