About this provider in Federal Way
We believe the best pest control program is one that keeps pests from coming in the first place. Through our Preventative Maintenance Program, our exterminators work with customers to regularly inspect their home, business and surrounding grounds. We identify and eliminate possible entry points and treat the perimeter…
Rating breakdown from customer reviews
4.9
287 reviews
Customer reviews for Sound Pest Management
Taylor Roberts
They have been doing my house and rentles for about 5 years. Very happy with the service.
Provider response
Thank you for the 5 stars, Taylor! We appreciate you trusting us for so many years. :) <br><br>- Allison Bell, Client Success
Heidi Witt
Justin does a great job servicing our building and community. He is always pleasant and adheres to my request to give me a call 20 or 30 minutes before arrival. He has a good pulse on customer service. Thanks for the good job Justin!
Provider response
Thank you for the 5-star review, Heidi, I appreciate your kind words and know Justin will too. I'll be sure to share your feedback with him - Thank you for trusting us with your community's pest control needs! <br><br>- Allison Bell, Client Success
Seahawk Jim
Brandon was fantastic explained every thing in detail as to what he would do
Provider response
Thank you for the 5 stars, Jim, I'm happy to hear Brandon is providing you the great service we're committed to! <br><br>- Allison Bell, Client Success
debbie arnold
Excellent service! Isaac did a detailed service of my entire property. I have been with this Company for over 12 years! The Best 👌
Provider response
Debbie, thank you so much for the 5 stars and positive feedback for Isaac. We love hearing that you've trusted us to take care of your home for over a decade! Appreciate your loyalty and look forward to working with you for many more years to come :)<br><br>- Allison Bell, Client Success
Subsmd 16
Our realtor referred us to this company, and we had a great experience working with them to remove a ground wasp nest. Our technician, Isaac, was professional, friendly, communicative, and thorough. We requested a follow-up after a month because it wasn’t clear if the nest was completely gone, and scheduling both the initial and follow-up service was not difficult at all. The office staff are also really prompt and friendly whenever you call.
Provider response
Thank you for the 5 stars and detailed review for our services, Subdsmd 16! I'm happy to hear you had a great experience with our team across the board. Don't hesitate to let us know if we can ever help with anything else!<br><br>- Allison Bell, Client Success
Raghvir Dhillon
Open 8am, unloading quickly
Provider response
Thanks for the 4 stars, Raghvir, glad you had a good experience unloading with our warehouse team!<br><br>- Allison Bell, Client Success
Gunnar Nordstrom
After 20 years with another Eastside exterminator we were never told that they eliminated all their automatic annual service and were left without maintenance and overdue. I called Frank at Sound Pest Management on a referral from Home Advisor and he was courteous, reasonable in rates and welcomed our business with a variety of services. I am looking forward to them preforming the first service and will report back here on what our opinion of the service is. I am hoping it will be positive and we will have years of a good relationship, unlike the other Eastside Exterminator that we had used.
Provider response
Gunnar, thank you for the 5 stars and feedback on your experience in getting set up with us! We'd love to hear how you felt about the service itself whenever you get the chance to come back to your review with an update. Appreciate the opportunity to help solve your pest issues!<br><br>- Allison Bell, Client Success
Chuck Kenney
Sound Pest Management has been servicing my house for years, and I have nothing but great things to say about them. I originally called them because I spotted insulation pulled out of the wall on the exterior of my house, and they came out and put out things for mice and advised me on plugging a few holes and other areas of improvement to help with mice. They've been coming every other month since for a checkup and pest control. They're friendly, knowledgable, and passionate about their craft.
Provider response
Thank you for the positive review and feedback, Chuck! Happy to hear we've been keeping you rodent free and appreciate your trust in us over the years. <br><br>- Allison Bell, Client Success
Cathleen Bernal
Sound Pest is reliable, knowledgeable and professional. I have had a contract for several years and I am happy with Sound Pest.
Provider response
Cathleen, thank you for the 5 stars. We appreciate you trusting us with your pest control for as long as you have and look forward to many more years of servicing you!<br><br>- Allison Bell, Client Success
don flandreau
Very punctual, professional and thorough
Provider response
Thank you for the 5 stars and positive feedback, Don!<br><br>- Allison Bell, Client Success
Kim Johnson
Sound Pest Management has been great to work with and they always leave a comment each month to let me know what concerns and activity they seen on their inspection.
Provider response
Thank you for the positive review, Kim. Communication is so important, especially for pest control, and I'm glad you're getting the info you need from us on activity each month!<br><br>- Allison Bell, Client Success
Jim Allen
I've Used Sound Pest Management for almost 3 years now and I can't be happier with the results. Matthew has been my tech and always done a great job. If I have special requests, they are always taken care of. What of the parts of the service I've always been impressed about is the communication, everything from the reminders to the reports finished after each service. I would Highly Recommend them.
Provider response
Thank you for the 5 stars and great feedback on our work, Jim! We're proud of how much importance we put on communication with our clients and I'm happy to hear that's been felt in working with us. Thank you for your partnership!<br><br>- Allison Bell, Client Success
darene mustin
Always on time very professional and reasonable prices
Provider response
Thank you for the positive review, Darene!<br><br>- Allison Bell, Client Success
Cindy Sharpe
I have used Sound Pest for many years. The quality, knowledge, and professionalism has not changed at all. A special thank you to Matt and Frank for an amazing job!!
Provider response
Cindy, thank you for the 5 stars and kind words for Matt and Frank! We appreciate you trusting us with your pest control over the years and look forward to many more!<br><br>- Allison Bell, Client Success
Holly Floth
We have been using Sound Pest Management for a few years now and are always happy with the service. Coty is always friendly, respectful of property and full of so much knowledge for all kinds of pest problems. They are easy to work with and very flexible with scheduling. Highly recommend!
Provider response
Thank you for the 5 stars, Holly, and appreciate the kind words for Coty. We're grateful to have so many knowledgeable techs on your team and are happy to have your trust in taking care of your pest control!<br><br>- Allison Bell, Client Success
Jorge Reyes
The staff is knowledgeable and listens when there is new information so they can adjust the work. They are always available for questions and a return to address issues. They have taken care of my home for 20+ years, faithfully.
Provider response
Jorge, we're so grateful we've had the opportunity to take care of your pest control for over two decades now! We appreciate the positive review and look forward to working together for many more years to come! <br><br>- Allison Bell, Client Success
Richard Evans
The service was provided very quickly and professionally. Frank, the technician providing the service, was tentative and professional.
Provider response
Thank you, Richard, for the 5 stars and feedback for Frank. Happy to hear you were happy with our service and hope to work with you again in the future!<br><br>- Allison Bell, Client Success
Maria Maravilla
Great customer service and dedication.
Provider response
Thank you for the positive review and feedback, Maria!<br><br>- Allison Bell, Client Success
Dmitriy Uzun
Sound Pest Management is an amazing organization that provides pest solutions across the puget sound area. Frank and his professionally skilled employees are most pleasant to work with. Call Frank today and schedule your appointment.
Provider response
Dmitriy, thank you for the 5 stars and great recommendation for us. So glad to hear you've enjoyed working with us!<br><br>- Allison Bell, Client Success
Lisa Barnes
The tram is professional, courteous, ontime and communicative.
Provider response
Thank you, Lisa, for the 5 stars and positive feedback for our team!<br><br>- Allison Bell, Client Success
Susan
Really excellent service. Prompt, friendly, professional and treatment was fast and 100% effective. The only reason I deducted a star is because I asked if they could do a full inspection but was told they do not go into attics due to liability issues and that seems completely bizarre for a pest management company since many infestations occur in attics. However, 5 star service for the one wasp nest extermination they did for us and if we have an outdoor issue in the future I would absolutely call them again.
Neo C
I recently called this company and was extremely disappointed with the receptionist who answered the phone. When I asked for additional information regarding their maintenance plan, I expected a courteous and informative response. Instead, the receptionist adopted a tone that made me feel as if I were asking foolish questions or wasting their precious time. Her tone was rude and unprofessional. I simply just responded that I don't know about your plan, can you tell me? That is the main reason I am calling. She responded in a condescending manner, and she tried to turn it around and told me I had an attitude. Maybe she has a bad day, but she certainly ruined mine as well. This interaction definitely left a sour taste in my mouth, and I hope they take this feedback to heart and address their customer service shortcomings.
Harini Aravind
I did take service from this company and was told that spiders will not appear at least for a month but it’s a total waste as I could find the spiders very next day .
Linda
ontime and very professional
Tim Feagan
Tried multiple contacts and no one responded back. We went with a different company.
Busy Bees
Disappointed in professionalism and service.
frank bedoya
Not the cheapest, not the priciest. But the service is great and they accommodate my schedule needs. Cheaper ain't always better.
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