Insight Pest Solutions
Verified33705 9th Ave S, Federal Way, WA 98003
Open 6 days/week, Early hours
Rating Breakdown
4.9
★★★★★5,715 reviews
Customer Reviews (30)
Great experience! The serviceman Parker was professional, punctual, and knowledgeable. He explained everything clearly and made sure the job was done thoroughly. Appreciate his attention to detail and helpful advice. Highly recommend ~
Response from Insight Pest Solutions
Thank you for your fantastic review! It’s wonderful to hear that Parker made such a positive impact with his professionalism and thoroughness. We appreciate your recommendation and are glad you found his explanations and advice helpful. Your feedback means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Parker was awesome. Very knowledgeable.
Response from Insight Pest Solutions
Thank you for the great review, Darren! It’s wonderful to hear that Parker made such a positive impression with his knowledge and service. We appreciate your feedback!<br><br>The Team at Insight<br>(253)-948-4415
Sam was awesome! He was professional, courteous, and informative. Thank you so much for your help!
Response from Insight Pest Solutions
Thank you for your kind words, Marcella! We're delighted to hear that Sam provided you with such professional and informative service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!<br><br>The Team at Insight<br>(253)-948-4415
Sam was awesome, very helpful and thorough
Response from Insight Pest Solutions
Thank you for the fantastic review! We're delighted to hear that Sam provided you with such helpful and thorough service. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Jacob S performed a service inside our home today and he was very thorough and professional. He was also very knowledgeable and shared what we can expect as far as the timeline for seeing desired results and also explained how the different treatment he was using work to resolve our issue. Much appreciated!
Response from Insight Pest Solutions
Thank you for your kind words, Joanna! We're delighted to hear that Jacob provided such thorough and professional service. It's great that he took the time to explain the treatment process and set your expectations. Your appreciation means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Kaden was very professional, kind, thorough and respectful of the space. He did a complete first inspection and treatment, took extra care to fix a crawl space cover and knock down all webs and old wasps nests so the entire premises was clean and treared properly. Highly recommend Insight Pest
Response from Insight Pest Solutions
Thank you for your fantastic feedback, Elisa! It's wonderful to hear that Kaden made such a positive impression with his professionalism and thoroughness during your inspection and treatment. We appreciate your recommendation and commitment to a clean and pest-free environment. Your support means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Courteous and efficient
Response from Insight Pest Solutions
Thank you for your kind words! We're pleased to hear that you found our service courteous and efficient. Your feedback means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Parker and Moses were thorough and professional. They gave lots of information throughout the treatment process.. informing me of what they were using and why. They even went the extra mile and checked my crawl space and put down traps when they saw it was compromised. I would definitely recommend and utilize them again. Thanks guys!!!
Response from Insight Pest Solutions
Thank you for your wonderful feedback! It's great to hear that Parker and Moses provided thorough and professional service, keeping you informed throughout the treatment. Going the extra mile with the crawl space shows their commitment to quality. We appreciate your recommendation and your support!<br><br>The Team at Insight<br>(253)-948-4415
Great service
Response from Insight Pest Solutions
Thank you for your kind words, Roxana! We're delighted to know you had a positive experience with our service. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
I had kaden as my technician he was great. He explained everything to me and found my ant problem
Response from Insight Pest Solutions
Thank you for your kind words! We're delighted to hear that Kaden provided great service and effectively addressed your ant problem. It's always our goal to ensure customers feel informed and satisfied. If you have any more questions, feel free to reach out!<br><br>The Team at Insight<br>(253)-948-4415
Kaden did a great job and was extremely professional. We were one of his last stops on his route but he still took the time to check all the nooks and crannies of our house and explain everything to us.
Response from Insight Pest Solutions
Thank you for the wonderful feedback! It's great to hear that Kaden provided exceptional service and took the time to thoroughly check your home. We appreciate you sharing your experience and look forward to continuing to meet your needs.<br><br>The Team at Insight<br>(253)-948-4415
Kayden was great, very helpful
Response from Insight Pest Solutions
Thank you for your feedback! It's wonderful to hear that Kayden provided you with helpful service. We appreciate your support and hope you have a great day!<br><br>The Team at Insight<br>(253)-948-4415
Service was excellent! Kaden did a fabulous job educating me on the treatments used and he was willing to answer all my questions. I was very pleased with his customer service and the treatment applied to rid my ant issue.
Response from Insight Pest Solutions
Thank you for your wonderful feedback, Karen! It's great to hear that Kaden provided you with thorough education about the treatments and was attentive to your questions. We're pleased that you were satisfied with both his customer service and the solution to your ant issue. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Fred was helpful and quick with the work. The pests are starting to go away and it's so nice
Response from Insight Pest Solutions
Thank you for your wonderful feedback, Michele! It's great to hear that Fred provided helpful and efficient service. We're glad to know the pests are starting to disappear and that you're enjoying a more comfortable space. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Ethan was very helpful to get the wasp nest out from our home. Thank you
Response from Insight Pest Solutions
Thank you for your kind words! We're delighted to hear that Ethan was able to assist you with the wasp nest. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(253)-948-4415
Aiden did a great job and answered all our questions
Response from Insight Pest Solutions
Thank you for your feedback, Jeff! It's wonderful to hear that Aiden provided excellent service and addressed all your questions. We appreciate your support and hope you have a great day!<br><br>The Team at Insight<br>(253)-948-4415
James is a great pest control technician. Very respectful and always checks to see what changes we see at our house pest wise.
Response from Insight Pest Solutions
Thank you for your wonderful feedback! It's great to hear that James made such a positive impression with his respectful service and attention to your pest control needs. We truly appreciate your rating and support!<br><br>The Team at Insight<br>(253)-948-4415
The only thing I requested was to have a rat entrance leading under my garage sealed. That did not happen.
Parker was very kind, friendly and thorough.
Response from Insight Pest Solutions
Thank you for your wonderful feedback! It's great to hear that Parker made such a positive impression with his kindness and thoroughness. We appreciate your support and hope you have a fantastic day!<br><br>The Team at Insight<br>(253)-948-4415
Another great job by Ryan
Response from Insight Pest Solutions
Thank you for the fantastic review! We're so glad to hear that Ryan provided another great service for you. Your satisfaction is important to us, and we appreciate your support!<br><br>The Team at Insight<br>(253)-948-4415
(UPDATED FOR 2025 December) Do not use this service as they try to upsell you on services that are NOT needed, do not communicate well with their customers, and force people into 18 month contracts that have steep cancelation fees, even if the first service is ABYSMAL, MISLEADING, and most importantly, NO COMMUNICATION. I'd cancel today if there wasn't a stupid fee.
They were called for an ant problem. The fee was paid and work done but then they signed us up for an annual subscription service they claim was done verbally. When I called to cancel they tried charging us $600 on our card to cancel. Total Crooks. Do not use!
Response from Insight Pest Solutions
Thank you for sharing your feedback. We take customer concerns seriously and strive to provide clear communication regarding our services and any subscription plans. Our team follows established procedures for confirming service agreements and any ongoing plans.<br><br>We understand that billing questions can be frustrating and encourage customers to contact our office directly so we can review account details and work toward a resolution. Your feedback helps us continue to improve our processes.
Beware!!! Billing department and cancellation department will rip you off. Even after many years of service we had with them they ran my card just after I called to cancel the 13th payment after the 12 month contract. Cancellation department folks are not courteous and they will reach out to your wallet. $60 has been taken from my account for the service which will not be provided. This is ridiculous!!!
Response from Insight Pest Solutions
Hi Tony, Thank you for your feedback. We are sorry to hear you had a negative experience with our billing team. We would like to review your specific service history to understand your knowledge better and ensure that our technicians are providing the highest quality of care. However, we are currently unable to locate your account using the information provided in your review. We would greatly appreciate it if you could reach out to us at (253) 948-4415 and ask to speak with the Customer Experience Specialist. Thank you once again for bringing this matter to our attention.<br>We look forward to hearing from you soon and appreciate the opportunity to rectify the situation.<br>
We cannot recommend Insight Pest Control. We are in the process of selling our home and we asked for a printed report for our home inspection and they told us they don’t do that!!! We didn’t like anything about the service we received or the technician that came, total waste of $600.
Response from Insight Pest Solutions
Thank you for sharing your feedback. <br><br>Our team strives to provide clear communication about the services and documentation included with each visit. While we provide service summaries and treatment details through our standard reporting system, certain inspection reports required for real estate transactions fall outside the scope of our standard service.<br><br>We appreciate you bringing your concerns to our attention and will review your feedback with our team as we continually work to improve the experience we provide our customers.
I would go with anyone but this company they lie about the entire contract to get you to go with them and then charge more than $400 to cancel them mind you they charge you every month even if they don’t come out to service your home
These people are a scam! I called to get info and NEVER SIGNED AN AGREEMENT! They sent someone to spray my house illegally and now they are trying to bill me! This is insane! Every day I get a reminder for a bill I never created.
I paid for service so I could save my time. But I was forced to do it myself. I wouldn’t recommend InSight Pest Control unless your goal is to sponsor a spider convention on your front porch. I signed up in February, and now it’s July and my front door & porch look like the set of Arachnophobia. It is so bad that my wife made me give up my Saturday morning to power wash the webs, and I took the extra step to spray $7 Spectracide. So much for professional pest control. The staff were super friendly during each service visit. But the results, were totally ineffective. If they can’t even keep the most visible part of my house spider free, what exactly am I paying $1,200 for over 12 months? I have lost my time and my money.
Response from Insight Pest Solutions
Hi Paul, <br><br>I appreciate you sharing your experience, and I'm sorry to hear that the service didn't meet your expectations. It’s great to know that you found our staff friendly, but I understand how frustrating it must be to deal with the spider situation. Your feedback is valuable, and I assure you we’ll look into this to improve our effectiveness in the future. Thank you for bringing this to our attention.<br><br>The Team at Insight<br>(253)-948-4415
I have used this service for 5 years. No one knocked on my door or talked to me after the service. They said that they inspected everything and reset the traps. It’s time for us to move and there is rodent activity under the house. The technician said it was our fault for never letting him in the crawlspace but he never knocked and asked to enter it. He also said the rodents burrowed in from underground. A second technician found two open vents from the outside that should have been checked as part of our service as access points. Now we have to spend $2000 to replace our vapor barrier. Other than preventing worse damage, this has been a tremendous waste of money. If you use this service, I would not recommend the monthly prevention plan.
Response from Insight Pest Solutions
Thank you for sharing your concerns, Cecil. We genuinely appreciate your feedback and are sorry to hear about your experience. It's concerning that there was a lack of communication during your service visits, especially regarding the crawlspace access. We expect our technicians to thoroughly inspect and address any issues, and it's clear we fell short in this instance. Your feedback will help us improve our services going forward. We wish you the best in your move!<br><br>The Team at Insight<br>(253)-948-4415
I hired insight pest for flea infestation. They were willing to come back two additional times at no cost however their treatment did not work and we never saw any improvement in fact every time we got bit it kept getting worse. They only spray floors and baseboards and it requires moving all furniture away from the walls which is a lot of work. We did everything they said and more. Vacuum every day and run all bed linens through high heat dryer. We have given up and decided to work with a different company. They are super nice and flexible but I don’t think the product and treatment plan they offer works for fleas.
Response from Insight Pest Solutions
Thank you for sharing your experience with us. I’m very sorry to hear that you’re still dealing with flea activity despite multiple treatments. We completely understand how frustrating and exhausting this situation can be, and we truly appreciate your efforts to follow the treatment recommendations. Our goal is always to provide effective solutions, and we strive to treat all necessary areas in a way that suits the specific needs of each space. With fleas, persistent activity can sometimes require adjustments to the treatment plan, and I’d like to explore what else we might be able to do to help resolve this for you. Unfortunately, I’m unable to locate your account based on the information provided in your review. When you have a moment, please call our office at (253) 948-4415 and ask for the Customer Experience Specialist. I’d be happy to review your account and discuss possible next steps to improve your situation. Thank you once again for bringing this to our attention. I hope we have the opportunity to make this right for you!
I see no indication that their technician (Kenny) was here or that ANY service was performed at my home today. I see no granulation, no residual moisture from spraying (there is usually some residual moisture even in this weather). I see no web clearing. There are three spider webs right outside my front door right now. I doubt that these spider webs appeared new between 3:59PM and when I arrived home at 5:36PM. I see no indication that the rodent bait boxes were serviced. There is no tag from their technician on my front door knob. It would be a good idea for their personnel to take pictures showing them performing the services that they claim were done.
Response from Insight Pest Solutions
Thank you for sharing your concerns. We take customer feedback seriously and aim to provide clear communication about the services we perform.<br><br>Our technicians follow a standard service protocol, which includes visual inspections and treatment as scheduled. While some service effects—such as residual moisture or cleared webs—may not always be immediately visible, our team documents each visit according to company procedures. We appreciate your suggestion regarding service photos and will review it with our staff as part of ongoing process improvements.
Contact Information
Phone
+1253-948-4415Address
33705 9th Ave S, Federal Way, WA 98003
Website
insightpestnorthwest.comHours
Services
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