Provider profile

Fikes

4.9 stars from 154 customer reviews · 34110 9th Ave S, Federal Way, WA 98003

  • 4.9 out of 5 stars
  • 154 customer reviews
  • Federal Way, Washington
  • Open 5 days/week
4.9
Rating
154
Reviews
Yes
Claimed
Yes
Website

About this provider in Federal Way

Fikes helps businesses save time, reduce costs, and protect their brand image with trusted facility services and 3,000+ products. We simplify vendor management by offering multiple solutions in one place, including scenting and odor control, restroom sanitation, deep cleaning, pest control and exclusion work (WA…

Rating breakdown from customer reviews

4.9

154 reviews

5
134
4
2
3
1
2
0
1
3

Customer reviews for Fikes

AT

Aaron Tick

1mo ago

Quick and fast, Mark was a awesome person, funny, kind and overall, a nice person in general.

Provider response

Aaron, thank you for the 5 stars and kind words for Mark! We appreciate your partnership :)<br><br>- Allison Bell

AK

Angela Kieras

2mo ago

I worked with Robert and he went out of his way multiple times to help me. Excellent customer service and he was very good at calming down someone who has major "issues" with bugs and very knowledgeable. This is a very reputable company and they do a great job for a reasonable fee. Another company I called was gonna charge me double. And they also double up & come out again and respray complimentary in 21 days which gives you even more peace of mind. Highly recommend!

Provider response

Angela, thank you for taking the time to leave us 5 stars and detailed feedback for Robert and our company! I'm happy to hear you had such a positive experience with us and trusted us to take care of your pest issues. I know how scary it can be when bugs set up shop in your home! Please don't hesitate to let us know if you need our help with any other issues that arise in the future :)<br><br>- Allison Bell

KL

kyle leede

3mo ago

Brandon, the technician that services the properties I manage in Seattle is one of the best technicians I've worked with! He is honest, transparent and take care of the problem ASAP in the most cost effective manner. Overall; Fikes has a great multitude of product offerings and their team members are always professional and a pleasure to work with.

Provider response

Thank you so much for the 5 stars and great feedback, Kyle, especially for Brandon. We're lucky to have him on our team taking care of great clients like you! <br><br>- Allison Bell, Client Success

SR

Shawn Rae St. Pierre

3mo ago

five star review for Fikes Pest Contro service technician lIsaac. From the bottom of my heart — thank you! Finding a silverfish in my bathtub completely surprised me and left me feeling uneasy in my own home. The moment My landlord called Fikes, you showed up quickly and treated the situation with such genuine care and professionalism. Even though you didn’t personally see or spot the eggs, you went straight to the drains where silverfish hide and lay them, proactively treating the area to make sure the problem was really gone for good. What truly touched me was how passionate and knowledgeable you are. You took the time to explain everything in detail — the exact treatment you were spraying, which organisms it targets, and how the pests actually carry it back to their colony so the whole family either dies off or leaves and never comes back. It was clear this isn’t just a job for you; you love what you do and take real pride in doing it right. Your sense of achievement and excitement about solving the problem was so refreshing and made me feel completely confident that my home was in great hands. You were also incredibly kind, patient, and easy to talk to the whole time. I left our appointment feeling not only relieved but truly cared for. Fikes Pest Control is lucky to have someone like you representing them — you’re exactly the kind of expert they describe on their website, and then some. If you need reliable, knowledgeable pest control done with heart, ask for Isaac. He’s the best! ❤️ Highly, highly recommend.

Provider response

Wow, Shawn, thank you so much for the detailed review and 5-star feedback for Isaac! I shared this with his supervisor first thing this morning to make sure he gets the well-deserved recognition for the great experience and service he provided. I'm so glad to hear he helped with your pest issue and we're here if you ever need anything in the future!<br><br>- Allison Bell, Client Success

TE

Timicia Edwards

5mo ago

I have been using Fikes’ services for many years and currently use them at my property as well. I am very pleased with the overall service, responsiveness, and their constant effort to look for ways to improve. Chris and Joe, you are simply amazing. You and your team have truly made a difference at my communities. Your professionalism, dedication, and commitment to great service do not go unnoticed. I highly recommend Fikes to anyone looking for a dependable and proactive partner.

Provider response

Timicia, thank you so much for taking the time to leave such a heartfelt review for us! We're grateful we get to work with people like you and I'm glad you've had such a great experience with not just our services but the people on our team as well. So glad to have you as a partner!<br><br>- Allison Bell, Client Success

HE

Her Ego Hair LLC

5mo ago

Chris, Joe and Allison are so amazing. We use them for cleaning services and could not be more impressed

Provider response

Thank you for the 5 stars, Timicia, and appreciate the shout out for myself, Joe and Chris! You're the best and we're so grateful we get to work with you! <br><br>- Allison Bell, Client Success

PP

Pacific Pointe

5mo ago

Great products and customer service!

Provider response

Thank you for the positive review, Pacific Pointe team, we appreciate getting to work with you! <br><br>- Allison Bell, Client Success

A

AM

5mo ago

Okay experience, we did have some communication issues regarding no one being able to tell us when the pest control person was coming out. We had to arrange our schedules last minute..the ladies on the phone were nice and answered my questions with patience. However, the person who came out complained to our landlord that there was a lot of clutter, which we did our best to move things around while living in a 680ft apartment. Where are you supposed to put your stuff? Let's be realistic here, there's only so much space you can move stuff around in in that space. My landlord took it upon herself to let us know if we need assistance in the future, due to "clutter" (which I should add is just stuff people have when they live somewhere...) that we will need to pay ourselves. I will not use Fikes, for sure. This gentleman also took photos to show my landlord which I found dodgy, no one asked if it was OK to do this. It is still my home, my privacy and space...Of course my house looked like a mess to my landlord due to all the moving things around. I did not feel like a customer, but just someone being judged for not moving their entire belongings. Even if I rent, this is still my HOME. I'm sure there are ways, in this day and time, to get to spaces. Maybe another company will treat us with respect in our humble home.

Provider response

Hi, AM. I appreciate you sharing your feedback with us. First, I want to acknowledge that we understand last-minute scheduling for service is never ideal, especially for pest control. That's why we let our property manager clients know their service date at least 3 days in advance so they have enough time to communicate with their resident. <br><br>Regarding treatment access and photos, it's our technicians' responsibility to clearly document and communicate any challenges we face with treating the space to the party responsible for the service agreement as it could affect results and extend how long treatment is needed. While we understand the space limitations in smaller units, access is crucial to be able to provide effective treatment. Photos taken are strictly for documentation purposes so we can accurately report what was and was not accessible at the time of service. <br><br>Our goal is always to provide effective service while maintaining professionalism and respect in every space we enter. Again, I appreciate you sharing your feedback<br><br>- Kara Hampton, Pest Control Department Manager

RB

rik budd

6mo ago

Matt is a friendly professional and knowledgeable representative for your company

Provider response

Thank you for the 5 stars, Rick, and we appreciate your feedback for Matt, we'll be sure to share this with him. Thank you for trusting us with your pest control needs!<br><br>- Allison Bell, Client Success

KB

Kaylee Blackmer

6mo ago

Our store is newly opened. We were looking for a pest control company because we had a serious problem with cockroaches and ants, and that’s how we found this company. The first technician who came was Robert. He was extremely thorough and carefully treated every corner of the entire restaurant. We were very satisfied with his work. However, on the second service visit, a different technician came (it seemed like a random replacement). He briefly looked around, asked if we were still seeing bugs, and when we said yes, he simply responded, “Of course there will be bugs,” and left. We felt he was not professional or sincere about his work, and we were considering canceling our contract with the company. Fortunately, Robert happened to return for another visit. He told us that he would personally take care of our store going forward and kindly asked us not to cancel the service. We decided to trust him one more time. Since then, Robert has been incredibly thorough. He carefully treats the restaurant and visits weekly to double-check everything. Now, we no longer see any bugs and we are extremely satisfied. Robert is highly responsible, diligent, and professional. I strongly believe he is a valuable asset and will continue to be a great future leader for the company. Robert, we truly appreciate everything you have done for our business.

Provider response

Hi, Kaylee. I want to thank you for taking the time to write such a detailed review and being transparent about your experience with us. I'm grateful you gave us the opportunity to make things right and prove that what you experienced isn't the norm for us! We take feedback like this seriously and the technician you mentioned is currently being given additional customer service training to ensure they're aligned with what our clients expect from us. <br><br>I'm SO glad to hear we've been able to get your pest problem under control and that Robert has been such a great representative of the kind of care and attention to detail we're committed to giving our clients! We celebrate feedback like this for our team members so I'll be sure to let Robert know what you shared and get this in front of the right people to ensure he's recognized :)<br><br>Thank you again for the trust, Kaylee, and we're looking forward to continuing our work with you!<br><br>- Allison Bell, Client Success

JF

J F

6mo ago

Fikes services are fantastic. They show up when scheduled, get the job done efficiently and always clean. Chris and his team are always caring and helpful. Well done Fikes.

Provider response

Thank you, J, for the great review and feedback for Chris. I'm glad to hear your experience with us has been positive and we appreciate getting to work with you!<br><br>- Allison Bell, Client Success

JC

Jannette Camacho

6mo ago

Friendlyw

Provider response

Thank you for the 5 stars, Jannette, we're grateful to work with you!<br><br>- Allison Bell, Client Success

R(

Richard (nimexe)

6mo ago

Dana keeps out lobby smelling fantastic, residents and guest are always loving the scent Fresh blue!

Provider response

Richard, thanks for taking the time to leave a 5-star review and positive feedback for Dana. We love hearing everyone's enjoying Fresh Blue, it's one of our top scents for a reason! <br><br>- Allison Bell, Client Success

ST

Sabrina Tuiolemotu

7mo ago

Great service, always here when need to be. Fikes has been great and easy to work with and great customer service.

Provider response

Sabrina, thank you for the 5-star review and positive feedback for our team. Happy to hear working with us has been going smoothly and we appreciate getting to work with you!<br><br>- Allison Bell, Client Success

EH

Esmeralda Hernandez

7mo ago

Nice people!!

Provider response

Thank you for the 5 stars and positive feedback for our team, Esmeralda, we appreciate your partnership!<br><br>- Allison Bell, Client Success

LH

Lacei Higgins

8mo ago

Fikes always gets the job done!! We use them for a variety of restaurant supplies & restroom cleaning. Always top notch service! Highly recommend!

Provider response

Thanks for the 5 stars and kind feedback for us, Lacei, I'm happy to hear we're taking good care of your business! We appreciate the partnership :)<br><br>- Allison Bell, Client Success

RV

Razel Villarosa

8mo ago

Desiree has been incredibly helpful. Fikes Sounds Pest Management is proactive, easy to work with, and offers fair pricing. We’ve had a great experience and would absolutely love to continue working with them!

Provider response

Thank you for the 5 stars and great review, Razel, I'm happy to hear your experience has been nothing but positive! Excited to continue working with you for years to come :)<br><br>- Allison Bell, Client Success

KB

Kelly Brasfield

9mo ago

I couldn’t be more happy with the service Fikes has provided my community. Between the wonderful staff like Elizabeth, Allison, and Chris that received my request and responded so quickly to review my current services while also talking about new ones, down to the variety of exceptional products and services they provide, I will continue to use them at The Noble in Seattle and will recommend them to anyone that is looking for the services they provide. — Kelly Brasfield — Community Manager — The Noble — Seattle

Provider response

Kelly, thank you for writing such a positive review with kind words for Elizabeth, Chris and me! So happy to hear you're loving our products and services and that we get to work with you and your community. Appreciate your trust in us and looking forward to being your partner for many more years to come :)<br><br>- Allison Bell, Client Success

DS

Donavan Schinkel

10mo ago

Fikes is great. I am especially pleased with our technician, Dave. He is friendly and approachable, always checks in, and does a great job. Thank, Dave!

Provider response

Donovan, thank you for the 5 stars and kind words for Dave, he's well-loved by many of his clients and we're lucky to have him on our team! I'll make sure he gets your feedback :) Thank you for being a great partner!<br><br>- Allison Bell, Client Success

MC

Michelle Casem

10mo ago

Matt has been servicing my house for over 3 years and has done an amazing job each time.

Provider response

Thank you for the 5-star review, Michelle, and happy to hear Matt has been taking such good care of you these past few years. We appreciate the trust! <br><br>- Allison Bell, Client Success

VM

Vanessa Miles

10mo ago

We use Fikes at our business for both supplies and pest control. They are super easy to work with and are always readily available to assist us with whatever our needs may be. I love that I can call and speak to a live person and when I e-mail, I always hear back from someone in less than 24 hours! Their employees have all been nothing but professional, knowledgeable and courteous in all my interactions as well. I most definitely would encourage any business to check them out for their needs as well.

Provider response

Vanessa, thank you so much for the 5 stars and detailed review for our team! We appreciate that we've gotten the opportunity to work with you and service your facility for so long (almost 10 years now!!) and I'm happy to hear you've had nothing but positive experiences with us. Grateful for your trust!<br><br>- Allison Bell, Client Success

TR

Thomas Roxstrom

10mo ago

Matt is great always goes above and beyond highly recommended

Provider response

Thomas, thank you for the 5-star review and great feedback for Matt. Appreciate your partnership!<br><br>- Allison Bell, Client Success

S

Shaggfragg

10mo ago

I love our tech. Super friendly and always on time. Could not suggest them more

Provider response

Thank you for the 5 stars, Shaggfragg (love that username lol), and so glad you're loving working with your technician. Appreciate your positive feedback!<br><br>- Allison Bell, Client Success

KT

Kelley Tarp

10mo ago

Matt came out and explained the service as well as took care of everything to address the issues. He was very professional and much appreciated. I highly recommend Matt as well as Sound Pest Management.

Provider response

Kelley, thank you for the 5 stars and appreciate the kind words for Matt! So glad you're seeing the benefits of our bigger and better team now that Sound Pest Management is part of Fikes :)<br><br>- Allison Bell, Client Success

PS

Parker Sjolander

10mo ago

We have been working with Fikes for many years. We have never had any issues and the people that work there are great!

Provider response

Thank you for the 5 stars, Parker, and appreciate the kind feedback for our team. Grateful we get to work with you!<br><br>- Allison Bell, Client Success

BS

Brandon Stewart

10mo ago

Fikes Pest Control has been servicing my apartments for over 10 years now, and we couldn't be happier with the services they provide. Quick responses and service within a few days, if not same day. I would highly recommend Fikes pest for all your needs!

Provider response

Thank you for the positive review, Brandon! So grateful you've trusted us with your property's pest control needs for over a decade. I appreciate working with you and your team! <br><br>- Allison Bell, Client Success

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Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.