About this provider in Toano
Landlock Pest Control has over ten years of experience servicing our customer's homes and businesses with Eco-Friendly products all the way from NOVA to Northern North Carolina. Aside from Pest Control, we offer MANY different services! Give us a call TODAY to find out how we can help take care of your home or…
Rating breakdown from customer reviews
4.7
936 reviews
Customer reviews for Landlock Pest Control
Joan Samuel
“Cameron answered all our questions regarding our new landscaping and the best way to control pests.”
Provider response
Thank you for highlighting Cameron’s thorough guidance. We appreciate your confidence in our team’s approach to new landscaping and pest concerns.
Datrise Boyd (Trise)
***Update - I am still extremely satisfied with the service and techs from Landlock Pest Control. Everyone is always respectful of my property and professional. When several things things has to be applied there are 2 techs getting the job done. Would highly recommend. I recently just switched pest control services. I loved my pervious company I dealt with but Landlock offered a service that was separate with my last company. The tech came to do my initial treatment and I must say that I'm highly impressed. He was very professional and friendly. He explained the process and what he would be doing and also took noticed of my furbaby and informed me to keep her inside for at least an hour after the tick treatment in the grass. Definitely satisfied thus far.
Provider response
Thank you so much for taking your time to leave us such a wonderful review! We truly appreciate the opportunity to treat your home.
Robert Council
Billy did an excellent job treating the exterior of my home.
Provider response
Thank you so much for leaving such a wonderful review! I am glad Jay took such great care of you and your home!
Robin Rossi
Nate was cordial, informative and very thorough. Thank you for your expertise and help in keeping our property pest free.
Provider response
Robin, we appreciate your recognition of Nate’s thorough approach and knowledge. Thanks for trusting us to protect your property from pests.
Diane Beaman
“The technician left photos of the areas treated. We didn't even know he was here! The invoice was left in the door. Thank you for keeping our home free of those pests!”
Provider response
Thank you for the amazing review. I am so glad the technician was able to take such great care of you and your home!
T HOLTZ
I would like to sincerely thank Landlock Pest control for sending Gary N. to complete my annual termite warranty renewal following my recent concern. Gary was extremely knowledgeable and professional throughout the visit. He took the time to clearly explain each step of the process. He also walked through my garage as well as outside with me. He thoroughly explained what he was looking for during the inspection, as well as what signs I should watch for in the future. His attention to detail and willingness to educate me made the experience very reassuring. I would gladly give Gary a five-star review. Thank you for sending such a skilled and professional technician. I truly appreciate the excellent service.
Provider response
Mrs Holt, Thank you so much for taking the time to leave Mike such a great review! He is definitely an asset to our team of certified technicians.
Corey Patrick
Can’t recommend enough. Gary has serviced my home twice. Both times he was polite, timely, professional and diligent
Provider response
Corey, we appreciate your trust in Gary’s professionalism and attention to detail during each visit. Your recommendation means a lot to us.
Tiago Bezerra
I'm leaving for 6 months now on my new construction home, and so far, LANDLOCK PEST CONTROL has been doing an amazing job. And they are so easy going to deal with, I don't even need to be at home, they go there, do their think and leave. I can see on the cameras that Anthony (our Pest Control Technician) didn't miss any spot.! Thank you Landlock, and thank you Anthony.
Provider response
Tiago, we appreciate your feedback. Anthony and our team are glad to keep your new home protected and visits hassle-free.
Frank Robertson
Nate always does a thorough job and checks in to see if there's anything we see that could need some attention. He's the beast tech we have ever had for taking care of pests. He cares about quality.
Provider response
Frank, thanks for highlighting Nate’s attention to detail and genuine care. We appreciate your trust in our pest control team.
Meg Perrino
Appreciate the prompt service. Very user friendly process from the online account set up to the payments. Vincent Cano was very helpful in getting me taken care of! Pricing is good too! Thank you.
Provider response
Meg, thanks for highlighting our seamless process and Vincent’s support. It’s great to know you felt well taken care of from start to finish.
Cruz Family
Mr. Connor Spencer performed a pest control treatment on my home on 3/4. The annual termite warranty inspection and service was completed. He was respectful of property, professional and very polite. A thorough inspection of the structure was performed, including foundation walls and/slab edges, Location treated : Eaves, Crawl space, Exterior Foundations, Doors, Soil/mulch, yard and Landscape areas. I would definitely recommend Landlocked Pest Control.
Provider response
Hi Cruz Family,<br><br>Thank you so much for your kind words! We’re thrilled to hear that Deshawn provided you with excellent service. We’ll be sure to pass along your compliments to him—he’ll be happy to know his efforts made such a positive impact. We truly appreciate your trust in Landlock Pest Control and look forward to continuing to serve you.
jef reagan
Landlock is always there to answer all of my pest questions, and respond the next day if needed. I take great comfort knowing my new house is being cared for when it comes to unwanted pests. They even worked with me on a payment so I could stay comfortable with the timing. Great bunch of folks and a good business! I recommend Landlock for any pest control needs.
Provider response
Thanks for the kind words, Jef! We’re thrilled to hear you feel comfortable and supported in your new home. We appreciate your recommendation!
Frances Winfree
Brandon was very knowledgeable and helpful. LandLock has a great program for pest control and the technicians are well trained.”
Provider response
Thank you for your kind words! We truly appreciate hearing from our customers and are delighted to know you had a great experience with Brandon. We’ll be sure to share your feedback with him. Thank you for trusting Landlock Pest Control to help protect and maintain your home.
John Odinsson
Landlock has sent Deshawn and Nicholas to treat my home on different occasions. Both techs have been professional, knowledgeable and helpful. Thank you gentlemen for help in maintaining my home.
Provider response
Thank you! We are proud to hear that Deshawn and Nicholas have provided professional, knowledgeable, and helpful service. We will be sure to pass along your kind words to them. Thank you for trusting Landlock Pest Control to help maintain your home.
Maria Holstead
I talked to a young lady named Brittany today. She has the best customer service I’ve ever received. She made me feel like she really cared. From the moment she answered to the phone to the moment we said our goodbyes she was pleasant, knowledgeable, and took the time to listen to this old ladies concerns. I can be a talker, and she never made me feel rushed or like I was taking up too much of her time. Please please please never let her go!
Provider response
Thank you so much for the kind words! We hope you get to speak to Brittni again sometime soon!
Paul Gagliano
Jacob was on time, very friendly and knowledgeable regarding pests and the treatments for them. We appreciate all of his information he provided. We signed on to have quarterly maintenance done.
Provider response
Thank you for your kind words. We appreciate the review and we hope to continue providing you with great service!
Raul Flores
Family owned business, amazing work, friendly techs. Jennifer from the sells team is the best!
Provider response
Thanks for the lovely review! Jennifer was pleased to hear the kind words <3
brenda heath
Thank u so much Kevin Payne for the great customer service u provide coming to my hm . Landlock Pest 👍.
Provider response
Thank you so much, Brenda, for the kind review! We truly appreciate your comments about Kevin. We hope to keep providing great customer service :)
Nicole H
Cutting people off & tailgating this closely while you’re going 80 mph is insanely dangerous. Not to mention in your company car. You’re going to get someone killed the way you drive… sounds like a huge lawsuit waiting to happen for Landlock Pest Control. This driver needs to be fired.
Provider response
Please contact us at your earliest convenience. All of our vehicles are equipped with gps and dash cams. Erratic driving is 100% against company policy with steep consequences. Our contact number is 1-877-228-2847
grace halfen
Continuously tried to come to my house when I wasn't there after requesting they come when I am home to do the inside. They call and leave a message the day before they are coming at the end of the day. Did this three times, each time i had to rush to call them back. Very bad customer service and very sleezy in my opinion. Trying to hard to come when noone is home has me thinking do they do anything or just come and leave a bill?
Provider response
Hi Grace, thank you for sharing your feedback. We’re sorry for any frustration this caused and appreciate the opportunity to clarify.<br><br>Our standard service includes exterior treatments, which are designed to create a protective barrier around the home. Because of this, no one needs to be home for most visits. We notify customers by their preferred contact method, and service within our 8am–5pm window.<br><br>If there is ever a specific concern inside the home, we are happy to provide an interior treatment at no additional charge. We also offer unlimited free re-services if pest activity continues, as your satisfaction is important to us.<br><br>We left a couple of messages about scheduling with you but never received a response back about a time that worked for you. Rest assured, we can always do the exterior and then come back another day and do the interior. <br><br>We truly value your feedback and apologize if our communication did not come across clearly. Please feel free to reach out to our office if you would like to discuss this further or schedule additional service.
Jack Smith
Damage to siding from pesticide spraying. I have attached pictures illustrating the damage (extensive) staining. I have also attached their letter sent to my wife stating they are not accepting responsibility for this damage and no further discussion needed. This letter was sent after they had staff come out, acknowledging the damage, and trying themselves to clean it, only to make the damage worse.
Khalid C
The service technician and the customer service representative who handled my account were both great. However, the product and service itself were ineffective and did not change anything. The final straw for me was a barbecue I hosted in May. I had the technician treat an outdoor outlet where wasps had made a nest, and I literally watched him perform the service. A week later, I came back to find the wasps still thriving as if nothing had been done. That confirmed my suspicion that the product simply does not work. They also have you sign a contract which has a steep cancellation fee, which is in my opinion absurd given there is no exceptions. I personally believe that if your product is so ineffective, it doesn’t even do the job that’s grounds to wave a cancellation fee but hey how I see this logically. I don’t recommend this service.
Provider response
Thank you for sharing your experience. We’re very glad to hear that both our service technician and customer service representative took good care of you, but we’re truly sorry to learn that the results fell short of expectations.<br><br>We do want to clarify that we offer free re-services as many times as needed to ensure the issue is fully resolved. During the first year of service, it can take a few treatments before the home is fully protected, especially with persistent pests like wasps.<br><br>We would really appreciate the opportunity to look into this further and make things right for you. Since the review does not display your last name, we are unsure as to which account this is. Could you please give us a call so we can address this directly and review what happened? We’re here to help and want to make sure you’re taken care of.<br><br>Thank you again for your feedback.
Tim Ratcliff
Stay as far away as possible from this rip off company I had a young girl come to my house offer me $20 for service sounding great at first then the rates went up to almost $50 of service and now to cancel them. My property has a no solicitation sign, but the person came on my property, regardless suede me with her charm to start a contract with them. I will be notified my HOA today and tell them about this incredible scam that this company is trying to pull offThey said I have a contract They charge $225 for cancellation for this. Do yourself a favor find somebody else that aren’t thieves like this company.
Provider response
While I apologize that you feel Landlock Pest Control has acted unprofessionally, I must address the serious allegations that we are a "scam," "thieves," or a "rip off company."<br><br>We acknowledge that our sales rep may have missed your "No soliciting" signs, and we sincerely apologize for that oversight. However, it is important to remember that you signed a one-year service agreement with us.<br><br>As stated in the contract, you agreed to complete a initial treatment plus four additional services within the first year, or you would be subject to a cancellation fee equivalent to the cost of one full-priced service. We have not raised your price. It has always been the same as your contract states, you just asked to pay Quarterly rather than Monthly. <br><br>We have attempted to resolve this matter by offering you additional services at no cost or providing a discounted cancellation fee due to the inconvenience. However, we cannot void the contract entirely, as your desire to terminate services does not constitute a valid reason for contract termination outside of the terms specified in the agreement.<br><br>We remain open to finding a reasonable solution.
Melissa George
I am extremely disappointed with this company and strongly regret signing a contract with them. Their customer service is consistently unprofessional, and my experience during scheduled treatments have been unacceptable. Because interior access is required, I had to be present during appointments and each time I felt uncomfortable in my own home due to the technicians attitude and behavior. One technician outright refused to spray the interior of my home until I contacted my husband via FaceTime. I reported the incident, and the company assured me that this technician would not be assigned to my home again. Yet the same individual showed up to the next visit. The service itself is also poor. rooms that I specifically requested to be treated were skipped, and the technicians displayed a dismissive and rude demeanor. At times, I felt a clear sense of disrespect, and the overall environment made me extremely uneasy. This has been one of the worst service experience I have ever encountered. I cannot in good faith, recommend this company to anyone.
Provider response
Hi Melissa,<br><br>We’re very sorry to hear about your experience. This is not the level of service we aim to provide. We would really appreciate the opportunity to speak with you directly so we can address your concerns and determine which technician visited your home, as we are unable to locate an account under your name.<br><br>Please give us a call at 877-228-2847 so we can look into this immediately and work toward a resolution.<br><br>Your Landlock Pest Control Team
Drake Little
Extremely disappointing service and unprofessional behavior. I’ve been with Landlock Pest Control for about four months, and despite multiple visits, my pest problems have still not been resolved. Each time I called, I was told things would improve, but nothing changed. When I decided I’d had enough and wanted to cancel, they told me I would have to pay a $195 early termination fee—even though the service was clearly ineffective. To make matters worse, they sent a very rude technician to my home, who yelled at me over the phone simply because he didn’t like the time I said I would be available. That level of unprofessionalism is completely unacceptable.
Provider response
Hi Drake, we’re very sorry to hear that your experience didn’t meet expectations. Pest control is a process that requires consistency. It often takes multiple quarterly treatments before pests are fully eliminated. Depending on the severity or size of the infestation, several back-to-back services may be needed to completely disrupt nesting and breeding cycles.<br><br>In between those scheduled visits, we also offer free spot-treatments to target any ongoing activity and ensure our customers see continual progress. We’re sorry we didn’t have the chance to get you to that point before you decided to cancel, but we do appreciate the opportunity we had to serve you.<br><br>We also take professionalism very seriously, and we’ll be addressing the technician issue you mentioned to ensure it doesn’t happen again. Thank you again for your feedback. It helps us continue improving the quality of our service.
Adam
Tech your reps that are going door to door to READ no soliciting signs… you have people that work from home that don’t have time for you sales pitch. Simply leave the door hanger and walk away.. I will be telling all my neighbors to avoid your company as you think I want someone who can’t read to try and handle my pest control. No thanks maybe some more training would help.
Tony VanVolkenburg
Go with this company if you want to hold their hand servicing your home, have had them for a over a year never once did they inform me verbally "they couldn't service the back yard" because they couldn't find the gate to the back yard. Once I created an online account to find out why there were so many spiderweb on The back porch right after a service... Thats when I found out they couldn't find the gate or access the back. I called for a reserving of strictly the back of all spiderweb, they came out and did it. I went in the back and it did not look like they did anything again. I called to reservice again and physically showed the technician what I was talking about and next day looked it was a half ass job and he missed so much still. 115 dollars quarterly for half a yard being serviced and me having to reschedule the same porch service twice within 2 weeks.... Their compensation was rest of the season mosquito treatment. Very disappointed and canceled treatments today. Pictures attached are after it being "serviced" 2 times.
Provider response
Hi Tony,<br><br>We’re sorry to hear about your experience and truly regret the inconvenience you’ve faced. Your feedback highlights areas where we need to improve, especially in communication and service quality. We understand your frustration and appreciate you giving us the opportunity to address the issue more than once. If you’d be open to further discussion, we’d like to make it right. Please reach out to us directly. - Your Landlock Pest Control Team
Tad Walkley
Like a few others, we started off with great service at a reasonable price with Landlock. However, during our most recent treatment, the technician sprayed right along our organic vegetable garden…even though it was in the notes to not treat that area. Josh Rawlins confirmed those notes, but even with a video showing the technician right along the raised bed, he said there was no way to guarantee whether or not any mist touched the soil to contaminate the bed. So, rather than doing the ethical thing and offering to compensate for all of the spoiled materials, they claimed no wrongdoing so they lost a customer and referral source. If a picture is worth a thousand words….
Provider response
Hi Tad,<br><br>Thank you for taking the time to share your feedback. We sincerely apologize that our service didn’t meet your expectations this time.<br><br>We take all customer concerns seriously, and we appreciate you bringing this issue to our attention. Your feedback will be used to help us improve moving forward.<br><br>Thank you again for your past business.
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