Coopertown Fireplace & Wildlife Services

After a lengthy back and forth with their personnel, I sacrificed my up-front non-refundable $250 chimney inspection fee rather than do business with them.

We did not have a good experience. The technician Alex that they sent out didn't seem knowledgeable about what he was supposed to do. He was reading instructions from his iPad which made my husband and I a little leery. He told us we needed a mechanical sweeping and there was some rotten wood along with some other things but this is not so. I got a 2nd opinion from another company and that was so untrue! All we basically paid our money for was the pictures which was $125.00 and wanted to charge over $600.00 for some made up repairs! I called to address my concerns but it was not resolved. I'm glad there are some good people in this world because the 2nd company didn't charge a dime! So beware!

In January 2020, Coopertown came out and repaired our wood burning fireplace chimney which had deteriorated and was leaking water every time it rained. We also ended up converting it to gas logs. A year later, it's not leaking anymore (which is great) and I love the gas logs. However, the exterior work was extremely sloppy and Coopertown damaged multiple items on our property. I had to follow up with them on the work and their resolutions were not the best. 1. Some materials were dumped in our grass which has effectively killed/ruined the grass and whatever the material is (a white/gray puddy material) won't go away. There were two spots that we noticed this in and I'm not sure why materials were discarded like that in our grass. To remedy this, Coopertown came out and sprinkled some "grass seed" without even knowing the type of our grass or anything about lawn maintenance. 2. They rebuilt the side shoulders with fresh mortar on a 45 degree angle to shed water on the sides of our chimney and it doesn't aesthetically look great and some of it is pretty messy/smudged on the side of our chimney. I would have asked them not to do this honestly if I knew how it was going to look. I've attached an images of this. Previously, it was just 90 degree angled brick. To remedy this, Coopertown had a different tech come out and do some work on it. It looks better than the original work but is still super sloppy, uneven and an eye sore. 3. Some of the putty was sprayed all over our outdoor speaker. I noticed this after the second round of fixes. 4. Our hose splitter was damaged and never replaced despite us mentioning it twice. Coopertown never replaced or credited us for this. ---- Edit: In regards to Coopertown's response - they never once followed up with me about their work. After the first botched siding, I called them and they came out. I obviously lost confidence after the second time where it still looked sloppy and awful. I am skeptical of having them out a third time, which is unfortunate given their high costs. If Coopertown feels so inclined, I urge them to call me directly instead of just responding to my Google review for public views. I will provide any updates here to their outreach and solutions.

$125 charge just to write an estimate. Unbelievable.

They came to my property and charged my wife $8,000 for work that they didn't do. they came and sat in their van for half the day which I have recorded on my cameras. when I asked about the metal liners they took off my roof they refused to show them to me and also refused to show many any pictures of the newly installed ones. its absolutely ridiculous the customer service was poor and my chimney is still leaking. they did however catch the racoon but they also forgot to come back to retrieve it out of my attic so I have to pay for someone else to come do that.

Subpar chimney repairs and they lie about rodent infestations to everyone. They spray repellent(water) in attics and charge for it.if he pulled some of the chimney repairs working for a real contractor he would never get work again. The father/son are basically con artists and all the 5star reviews are fake

I almost got in a wreck because the Coopertown driver was on his phone and almost ran me into a lake

Really wanted to like these guys, but felt like I was taken by them. Inspector (David) was very nice and thorough and we were off to a great start. But I felt like the actual technicians didn't understand the detail of the the scope of work. Bait and switch tactic. They are expensive, rude and actually never finished what they said would do. And in the middle of the job I was basically threatened that if I didn't agree to pay 90% of the job, that they would stop and walk off the job! They made a mess on my back patio, and washed concrete buckets on my driveway leaving behind a mess. It was a struggle to get them to stick to their word in regards to repairing water damaged interior above fireplace; and the guy never came back to finish what he started. Oh and my wheelbarrow, which was identical to theirs, mysteriously went missing; seriously? If you use them, be cautious and ask lots of questions on what the work will actually cover.