About this provider in Knoxville
Since 1971, Russell’s Pest Control has established its reputation as one of the leading pest control companies in the Knoxville area. For nearly 50 years, the vision for the company remains one of quality service at a fair price with a keen eye focused on the needs of the community in which we work. We understand how…
Rating breakdown from customer reviews
4.8
1,890 reviews
Customer reviews for Russell's Pest Control
snyper069
Professional, thorough, efficient and fair! Russell's Pest Control (RPC) addressed our issue, resolved the situation and gave us peace of mind. It's hard to find a company that does what they advertise these days, and RPC delivers! Thank you!
Michael Haugh
Tony of Russells Pest Control did a thorough termite inspection including checking the bait traps inspecting the interior of the home and even the crawl space. Highly recommended.
Provider response
Hi, we’re pleased to hear that your technician is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.<br>
Christine Parrott
Excellent! Highly recommend. He was punctual. I hesitantly asked a question thinking it might have been a dumb question. He reassured me it wasn't. I appreciated that more than he will ever know.
Provider response
Hi Christine Parrott, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
Michael Grant
efficient service
Provider response
Your positive review makes our day, Michael Grant! We look forward to serving you again soon.
Debbie Jones
Steve is so wonderful to work with!
Provider response
Your review makes a difference! Thank you for being a valued Russell's Pest Control customer!
Shane Hunt
Don cares! My Russell representative "Don" was extremely kind and engaged. This is why I switched from another local Pest Company to Russell's!!! 5 Star Always!
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Jacob Treadway
We had a great experience with Antonio at Russell’s! He was incredibly responsive, professional, and thorough. He took the time to listen to our concerns, investigate the problem, and explain everything in such a helpful way. We highly recommend Antonio!
Provider response
Thanks for the review!
Jennifer Walker
We've been extremely disappointed with the lack of professionalism demonstrated by the account manager, technicians, and office staff of Russell's Pest Control in the Knoxville/Pigeon Forge area. We reached out for an extensive and expensive treatment when carpenter ants were discovered in our cabin. We contracted Russell's to not only treat the ants, but install a perimeter product as well. This included several visits where lights were left on, doors were left unlocked, and instructions that were very important were not followed, in spite of office staff repeatedly assuring us that there were notes on our account. We chose this company based on reviews, but as out-of-state owners, we would not recommend Russell's at all.
Provider response
Hi Jennifer Walker, thank you for taking the time to leave a review. We always aim to deliver a great experience and regret hearing that did not happen. We would love the opportunity to make things right. Can you contact our office and provide your account information so that we can investigate this further?
Linda Brown
Billy was thorough and professional as well as friendly. We are very pleased with Russell’s Pest control. Over the years they have taken care of fire ant hills, ants in the mailbox, mice in the home, and this year, earwigs! They are always prompt when I call with a problem.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Aryiah Kambanopoulos
Technician is very nice and listens to concerns. Always do a great job.
Provider response
Thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark! <br>
Samantha Hensley
Russell's pest control is a wonderful service to have. The workers have a great temperament and always have time to listen. Thank you!
Provider response
We're thrilled you had a great experience! Thanks for being a customer!<br>
David Wilson
Great technician. Knew his stuff.
Provider response
Your satisfaction is our priority! Thanks for the amazing review, David Wilson.
Kimberly Aughtry
Billy was great.Very nice and professional.
Provider response
Your positive review makes our day, Kimberly Aughtry! We look forward to serving you again soon.
John Torbett
Technician was very professional and attentive. Explained what he had found and what he did to correct the issue. Very much appreciated.
Provider response
Thank you for supporting Russell's Pest Control! We're thrilled you had a great experience.
Jason-Mary Boston
Working in the heat and being so courteous and professional at the same time. And the last few times I have had a visit from them, I really have no issues with pests.
Provider response
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
stacy pressly
Rob did an amazing job !
Provider response
Your positive review makes our day! We look forward to serving you again soon.
Melissa Howell
We have found Russell Pest Service to be excellent in quality of service and friendly servicemen. They are quick to respond to any need that comes up. Highly recommend!
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Jessica
They have been so great helping us with our mouse problem in our side yard. Super professional, and well priced. Recommend to everyone!
Provider response
Hi Jessica, thank you for the review. We appreciate the opportunity to provide you with stellar service.
Jacob King
I’ve used Russell’s for over 3 years now and they do an excellent job.
Provider response
Hi Jacob King, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
Lana Beeler
The employee that came out was very nice. I had some changes made on the house. Even though hed been out mthly for yrs he still listened to what I had to say and did exactly what I asked of him. He was very careful not to get the solutions on the windows because he said it's hard to get off. Yet, he sprayed what he needed to. I hope the cost doesn't go up so I can continue my service! I'm very happy with my service!
Provider response
Your positive review is the best compliment! Thank you for being a customer.
A
Great service with Russel’s. Austin takes fantastic care of my home. Super professional and knowledgeable.
Provider response
We're thrilled you had a great experience! Thanks for being a customer!<br>
Ben Witcher
Excellent & friendly service provided by Gina today. Gina is extremely knowledgeable and even more professional. She is an outstanding representative for Russell’s Pest Control. We’ve also been very pleased with the responsiveness of Russell’s. It easy to get a human when you call them and they have consistently provided a rapid response and visit if necessary. An excellent product for a reasonable price with very professional employees. An easy decision!
Provider response
Hi, we’re pleased to hear that your technician is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.<br>
Sara Bean
Leaving this review at the request of my father: “Billy did a great job. He explained how the process would work, and answered all my questions accordingly. I would recommend Billy Russel’s Pest Control.”
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Matthew Ketcham
This company is thorough, courteous, and the technician could not be more professional. The Sentricon system has been the best since the 1980s.
Provider response
Your positive review makes our day! We look forward to serving you again soon.
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